Hinshaw's Auto Body

Kimberly, Thank you for all of your help. We really appreciate it.

I did not like having updates with the time of completion that was not correct.

They just did a great job. Kept on budget and did a nice quality job. Very pleased.

Good Service, no improvement needed.

Great customer service, the quote was reasonable & the work done was excellent!

Excellent service. I appreciated how you updated me regularly on the status of my repair.

Was very good on what was need was a very easy repair. Staff answered all my questions and keep updated on all repairs needed within a timely madder!! Thank you for all you great work on my car.????

thank you for your efficient service and quick turnaround. The car was delivered washed, too, with windows cleaned inside & out. The repaired bumper looks like new.

The employees readily state "we're totally separate from the dealership". Perhaps, but what's the point of t of bringing one's auto 'to the dealership', if non-body maintenance can't be coordinated with the dealership, and phone calls can't even be transferred between the two? The lack of coordination goes further. Because body work is NEVER done before 4PM (I'm told), there's no way to get other minor maintenance done by the dealership on the same day. Because the body shop won't transport the car to the dealership for other work, I'm forced to collect the car one afternoon, then drive it back to "Hinshaw's" again the next day. Where's the customer service in that?! Finally, in my case, what was initially estimated by Allstate, based on photos, as "5 days" of work, instead took almost 2.5 weeks. First, the shop noted other damage which, instead of being submitted with more photos, required a visit to the shop by Allstate (a waste of 2-3 days!). Then, because Allstate wouldn't initially approve new 'door skins', the work was done with 'no do'. When that didn't look right, skins were approved, causing further delay. Bottom line...when I take my car 'to the dealership', whether for body work or maintenance (it's ALL THE SAME to me!), I expect greater coordination, both within Hinshaw, and with the insurance company!

Great service Kept me informed of progress on repair

Great job, good communication

Happy with estimator

You did a very good job on my Pontiac. Thank You.

From the very first day, before I got there the staff was very friendly. Kim made the experience very pleasant, since she was very clear in all the things that needed to be replaced in the vehicle. She was always in contact updating me with the current status of the vehicle.

My car looks great. Thank you.

The work wasn't completed, items were missed and there is a small ripple in my paint. I will now need to schedule another appointment to come in and have it fixed. Disappointed. I brought in my car on September 1st. Picked it up today, September 11th. My expectation was experiencing an enhanced approach to the workmanship and better attention to detail.

Very happy. You are true pros!!! But why was the battery replaced? Go Seahawks!! David

What a fabulous experience! I am beyond impressed by your company. Clean facility, friendly staff, convenient text updates....what more can you ask for :)

Absolutely amazing!!! Excellent communication and my car looks exceptional!! We have bought our cars from Hinshaws for 25 years, but this is my first body repair experience. Once again.....Hinshaws is exceptional!! Thank you!!!

Excellent customer service and my car looks and drives great. Thank you so much. Vince and the rest of the team are awesome. M. Iseman