My car looks like it was never hit. They did a beautiful job. If and when I have another accident I will definitely come back to Hinshaw Autobody. On top of their beautiful work their customer service was incredible. The gals in front were friendly and helpful and Adrienne was amazing. She went above and beyond anything I would have expected. Thank you so much for the incredible experience!
Ronna F
5/18/2018
Carmelita V. VERIFIED CUSTOMER
Vehicle Make : Toyota
There is scratch that’s visible where the repair was done. When we asked Hinshaw’s adjuster after we picked up the car, he simply said it wasn’t included on the estimate that was submitted to insurance. And why is that? That’s not our fault that he missed it. It was part of where the car was hit. So disappointed with Hinshaw. I hope this gets resolved. I plan to call our insurance and BBB to file a complaint.
5/18/2018
Alan P. VERIFIED CUSTOMER
Vehicle Make : Honda
Not quite but am satisfied that Tom (estimator?) understood my concerns and extended his help to resolve the issue with next visit once part comes in. Very professional with his calm approach towards my concerns. I respect that in him.
5/16/2018
Sheryl T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great customer service and fast turnaround....nice job as well
5/13/2018
Vanessa H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Kim was fantastic through the whole process. She was communicative, professional, and answered all my questions easily throughout the whole process. Whoever did the repair also did a stellar job, you can't tell I was ever rear ended! It was a really nice touch my car was returned vacuumed with a fresh car wash. You guys really made my day and made the best of a not so great situation! I'd recommend you any day of the week.
5/5/2018
Andrea B. VERIFIED CUSTOMER
Vehicle Make : Honda
You guys Rock!!!! Fast service You took care of all of my needs .... Insurance company rental car and looks like nothing had ever happened to my car thank you thank you Andrea B
4/28/2018
Michael S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Your tech even caught a potential engine issue with a loose oil filler cap! Always outstanding customer service and quality work. Thank you!
4/27/2018
Kathleen H. VERIFIED CUSTOMER
Vehicle Make : Honda
Kim did a great job of keeping me updated on the progress of my car repair.
4/26/2018
Nathan P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent customer service. Your crew is fast and friendly.
4/24/2018
Janice S. VERIFIED CUSTOMER
Vehicle Make : Honda
Your automated emails are not helpful. They randomly come with different information contradicting the last one. Adrienne was really nice. The car looks brand new again.
4/6/2018
Michael M. VERIFIED CUSTOMER
Vehicle Make : Honda
Good job!
3/24/2018
Teresa C. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience from the phone call to my estimate, delivery and pickup were all great! Kim was super patient, prompt and helpful and Craig was awesome too! I would definitely recommend Hinshaw’s to family and friends.
3/2/2018
Worrell.arlene G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Simply put, I didn’t have to worry about a thing. Constant updates thru phone and email, warm and pleasant employees, and an outstanding job on the repairs, Hinshaw took care of me on ALL levels and I’ll be recommending them to anyone I know. Terrific job and many thanks!
3/1/2018
Monika D. VERIFIED CUSTOMER
Vehicle Make : Nissan
The only issues were the weirdly-timed texts.
3/1/2018
Deborah O. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone there was amazing!!! The best customer service ever!! Everything went smoothly from start to finish. I felt very safe leaving my car in your hands. I have brought my car to you in the past and will continue to bring my car to you in the future if needed. I have already recommended you to many people as the best place to take their car. Your staff went above and beyond! I am totally satisfied. Keep up the great work!!!!
2/22/2018
Jeff M.. VERIFIED CUSTOMER
Vehicle Make : Toyota
Craig was very cordial, and profesional, helping me with the estimate on my Truck repairs, and communication with my insurance company. The guys in the shop did an excellent job fixing my Truck! Looks better than new, also did a great job washing/cleaning my Truck. Thankyou!
2/2/2018
Douglas T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
they did a beautiful job on my Touareg.
1/26/2018
Faye O. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone I dealt with was friendly, courteous, and helpful. I would recommend Hinshaw's to all my friends. Thank you for a job well done.