i wanted two other dents fixed that were not even after over 2 months of truck being in shop. Otherwise good communication and friendly. But why does it take that long? Should have waited till all ready before starting and leaving me without truck for sooo long
11/21/2022
Michael P. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have used AJ-USA on several occasions and have not been disappointed with any of the work, people, or length of repair time.
11/10/2022
Richard H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have a good sense of your service since I have been there 4 times much to my chagrin. AJ USA makes a bad situation good. Starting with keeping me informed which doesn’t seem like a big thing but it really helps me knowing the progress. The work speaks for itself. Excellent repair work. Good customer representatives. I would recommend AJ USA to anyone needing service for their vehicle.
10/26/2022
**** . VERIFIED CUSTOMER
Vehicle Make : Vehicle
Mario was always available on the phone with progress reports on our repair.
10/23/2022
Nelson Q. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I think AJ-USA did an excellent job with the actual repair. I had a couple of issues that were not completely resolved. The first issue was with plastic cowlings off on both front seats, and I know for a fact I had no issues. Before AJ decided to fix, the person made it seem as he was doing me a favor for something I did and didn't notice. The second issue was never resolved. I found a few stains, one obvious one in the repair area. I reach out with pictures a week ago, and until this day have not received a response to address the situation. This could have been an amazing experience overall since the body work was so great, but I felt like since the main work was done, anything after was no longer their responsibility.
9/22/2022
Michael/april C. VERIFIED CUSTOMER
Vehicle Make : Honda
Mario was the best! Very thorough
9/1/2022
Marilyn G. VERIFIED CUSTOMER
Vehicle Make : Mazda
I'm completely satisfied with my repair to date. We are still waiting on some parts. The parts are for items that do not impact the ability to drive the vehicle. I'm glad I am able to drive my vehicle but I won't be 100% satisfied until it is completed. Thanks, Marilyn G
8/26/2022
Don B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
No problem with the repair.
8/25/2022
David &. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, appreciated the updates and was very pleased my vehicle was ready ahead of schedule!
8/22/2022
Brett S. VERIFIED CUSTOMER
Vehicle Make : Honda
Mario in the collision center was extremely helpful in navigating the repair process. He was completely transparent and provided some excellent insight into how to proceed. Mario regularly checked up with me and provided updates regarding the repairs as often as he could. He answered every single question I or my mother had for him. The rest of the team in the collision center were also very accomodating and friendly as they offered leaving a message or callbacks when important updates needed to be discussed.
6/25/2022
Steve R. VERIFIED CUSTOMER
Vehicle Make : Acura
Lack of communication
Took to long
Car was returned to me with overspray
Never fully completed the job
6/6/2022
Rachel . VERIFIED CUSTOMER
Vehicle Make : Kia
Car looks almost brand new. Repairs done on the car were amazing I couldn’t be more pleased.
6/2/2022
Louie K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
My car looks great. Seems like new just after I bought it.
5/19/2022
Jose K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Honestly doesn't matter what I think or say. But I am happy with the end results.
Thanks
4/21/2022
Lauren /. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I appreciated the person in charge keeping me updated with what was happening. Although my car took longer than expected to repair, it was because your team was committed to Quality Control and kept sending back my tire to have work redone. Thank you.
3/28/2022
Ramesh R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
My tesla makes wind noise especially on the freeway after this repair
Please fix it
Thanks
3/27/2022
John H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Car repairs appear to be of excellent quality.
3/20/2022
Richard H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The repair took too long.
1/28/2022
Monte And. VERIFIED CUSTOMER
Vehicle Make : Nissan
Nice job and very helpful people on the collision dept