I had a great experience at AJ-USA. They always kept me updated on the repairs, and they were friendly and professional. The quality of the repairs was also excellent! I can't recommend them enough.
7/15/2023
Sumi S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great service. Mario was excellent
7/15/2023
Kelly J. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Was kept informed of progress but more details on what parts were causing delays would have been great. Took longer than I expected but it is a first of its kind vehicle from a new company. Was missing one wheel hub center cap upon return but purchased it from manufacturer
5/27/2023
Tonya J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
My car was finished in a timely manner. My car looked like it was never in an accident. 10 stars to AJUSA..This company totally rocks..I would so recommend this shop to all of my friends and family.
5/27/2023
Salvador M. VERIFIED CUSTOMER
Vehicle Make : Acura
Looks exceptional.
5/27/2023
Johanna A. VERIFIED CUSTOMER
Vehicle Make : Honda
I believe my comments are best addressed with the Manager. I am happy to provide direct feedback upon my return from an International trip.
I believe it could add to improvef customer satisfaction.
5/26/2023
Johanna A. VERIFIED CUSTOMER
Vehicle Make : Honda
I believe my comments are best addressed with the Manager. I am happy to provide direct feedback upon my return from an International trip.
I believe it could add to improvef customer satisfaction.
5/26/2023
Nick S. VERIFIED CUSTOMER
Vehicle Make : Toyota
There were several things that were not put back together properly which made waist precious time through several days taking the car back and forth to AJ USA and Rivian.
5/25/2023
Kechun/jiali T. VERIFIED CUSTOMER
Vehicle Make : Porsche
You did excellent job.
5/22/2023
Phylis Eileen. VERIFIED CUSTOMER
Vehicle Make : Scion
The repair was great, the updates were very helpful as my car was traveling the path of restoration. Thank you!
4/30/2023
Ana Marie. VERIFIED CUSTOMER
Vehicle Make : Toyota
Do not take your vehicle here.
I trusted them with my vehicle and improperly installed my bumper grille costing more time and money!
4/21/2023
Patricia R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good sevice. Good quality
4/10/2023
Barbara /. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car was repaired well. I was kept apprised of the status of the repair.
4/9/2023
Carl L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
From the initial contact and inspection of the damage, to the updates and final delivery, everything exceeded expectations. This is the 2nd vehicle I've had repaired by Aj-usa, and I'll be back again if needed... ;)
3/13/2023
Kirk T. VERIFIED CUSTOMER
Vehicle Make : Ford
Christina did a great job stepping in and taking over when they had a personnel change in service. We eventually got my mirror fixed in the timeframe she promised and a little less expensive than I had previously been quoted. Experiences like these will keep my coming back to AJ! Even with some unexpected hiccups, they worked hard to get me taken care of! Thank you!
3/8/2023
**** And. VERIFIED CUSTOMER
Vehicle Make : Toyota
The customer service and follow up were excellent and keep us well informed of progress on the repairs. Very well done!!
1/30/2023
Brita A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very satisfied with the service with the score of 10.i was well informed what to expect about my car
1/20/2023
Jim G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Your work was and is fine, but was disappointed in USAA and their delays and responses.
1/8/2023
Linda S. VERIFIED CUSTOMER
Vehicle Make : Subaru
I am completely satisfied with the repair. I knew I would be because repairs to my previous car were also done to my expectations. Although you do a great job, I hope I won’t be in soon.
12/8/2022
Cecilia Ann. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The front desk office is very unprofessional and rude, and I feel discriminated.