Thanks for waiting for me when I called three minutes before closing to tell you I was two streets away, but the traffic on Mira Mesa was crazy. I appreciated all the text updates, and also getting the repair done a day earlier than estimated. The body looks great, and thanks for fixing the key. Very satisfied!!
6/20/2014
Nirvana &. VERIFIED CUSTOMER
Vehicle Make : Lexus
The man I worked with ( Ben)was a true gentlemen and seemed genuine in his desire to help me as well as repair my car.
My car, however, wasn't repaired to my satisfaction at all. In fact , I had to back to your company twice because the first time I came to retrieve my car, it was still in disrepair. There was a rumbling sound beneath the engine, squeaking sounds when I turned my wheel, and my navigation system was inoperable.
The second time I returned to pick up my car, the squeaky sound when I turn my wheel had been improved, but it was and is still audible at times. In addition, my blue tooth remains inoperable ( I'm trying to get it back up and working) and an important CD of mine was found snapped in two pieces in my car's console.
After spending over two months to have my car repaired, and after returning to AJ-USA's twice to repair it, my car still has residual issues from the collision that took place two or more months ago.
I was not happy with the work that was done on my car, and I will never use your services again.
John Boesky
6/19/2014
Noelia D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
AJ-USA did a beautiful repairing job on my truck! Thank you!
6/15/2014
Kyle T. VERIFIED CUSTOMER
Vehicle Make : Honda
Onward recieving text messages that me car was on progress for completion which I like because I can't answer my phone during my work hours but then I recieve a text from my fried that they need an authorization to work on my car when I had already authorized the bodyshops to work on all damages on my car due t
6/15/2014
Marie R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Love the customer service!
6/11/2014
Gail H. VERIFIED CUSTOMER
Vehicle Make : Ford
Took 3 weeks to fix vs 2 weeks...no small adjustment! OTHER THAN THAT, excellent job!!!!
6/4/2014
Crystal L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job thank you so much!
6/2/2014
Jeremy W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Hood opened while driving home. Battery was killed resulting in the need to get multiple jumps and replacement due to not being able to hold a charge anymore. Not a good experience this time at all. I am a repeat customer but will most likely go somewhere else on the future.
-Jeremy W
5/31/2014
Tiffany A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
QA process is not good. The car has been sitting at the shop "completed" since Wednesday. My husband picked it up today on his return from business and the paint in one spot does not look right. The maintenance guy said it was rubbing compound. Also the car rack rail does not appear to be on propery. There is a gap between the car and the rail. The guys made it sound like no big deal but maybe it isn't a big deal of work but that just tells me you except mediocre work. This should have been caught on final inspection. This was not a rush job and there was plenty of time to complete the work. Now we have to reschedule and send it back in to complete the errors your team couldn't catch. Not happy.
5/24/2014
Misha R. VERIFIED CUSTOMER
Vehicle Make : BMW
Please contact me directly for further feedback. The last time I completed this survey, I was not contacted. I can be reached at ****-****-xxxx.
5/20/2014
Donna O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very professional.
5/20/2014
Kelly G. VERIFIED CUSTOMER
Vehicle Make : Mazda
Excellent communication from everyone on the staff. I loved the text feature of getting updates on my car. Fantastic service and great work on the vehicle. I will recommend to others!
5/17/2014
Lauren G. VERIFIED CUSTOMER
Vehicle Make : Audi
Kept me well updated, very friendly and helpful staff, and my car looks brand new in the front! Great job guys, thanks a million!
5/10/2014
Louise F. VERIFIED CUSTOMER
Vehicle Make : Lexus
The people and service were amazing. Communication was constant and the result was perfection. I give AJ USA a 5 star rating and will continue to highly recommend them to friends.
Thanks for a job done exceptionally well.
Louise F
5/4/2014
Kelly K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for the great job on my car. Keep up the good work.
5/3/2014
Bernardo B. VERIFIED CUSTOMER
Vehicle Make : Acura
My phone charger was stolen. Very disappointed.
5/2/2014
John &. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent job and finished ahead of time.
4/26/2014
Long T. VERIFIED CUSTOMER
Vehicle Make : Honda
Un-finished job, mising part return to the customer.
Not professional to contact customer in case if delaying.
4/22/2014
Mary Jo. VERIFIED CUSTOMER
Vehicle Make : Toyota
I appreciate updates, but didn't need them quite so frequently.