All involved persons were cordial and helpful. I felt very well treated.
The repair was done promptly and I was kept informed of progress.
Good Job!
Thank you
Rebecca
4/16/2024
Alex P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The service was exceptional, especially Myra who kept me updated on the progress and status of my vehicle. They did a splendid job looks brand new.
4/15/2024
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Honda
AJ-USA has treated me with greatest of customer care possible. Their quality of repairs and service are beyond reproach. Blessings to everyone at AJ-USA
3/24/2024
Suzanne K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Your communication was amazing and my car was repaired back to brand-new! Thank you for an amazing experience
3/23/2024
Maura F. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Mike wasvery avaliable, responsive and patient. He kept me well informed on the dtatus of my vehicle. The team did a great job on the car. Thank you so much.
3/2/2024
Ellis B. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Thanks for pointing out and repairing the damage caused by Caliber
2/20/2024
Desmond J. VERIFIED CUSTOMER
Vehicle Make : Ford
Many delays without explanation. It was stressful because the timing kept getting pushed back. When I would ask if AJ would cover extra rental days I didn't get an answer literally until I checked the car out and kept asking. This was a very frustrating situation and Mario just didn't seem to communicate well about what was happening. Ended up being delayed by more than a month through the holidays. I've used AJ-USA before and been impressed. This was the opposite.
1/29/2024
Conor L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Relatively quick with the repair, longest thing was waiting on Tesla insurance. Kept me in the look with weekly calls on the status, very polite and made my car look brand new again!
1/26/2024
Shozo Y. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The reasons why the repair took time were beyond the control of AJ-USA. I appreciated it that you reported the progress in a timely manner despite of those. The repair was done right, which was most important. Thank you.
12/1/2023
Shifen H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Nice work and efficient process. Patient and positive response on any questions I had during the process
11/19/2023
Tony S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
After waiting over three months for a repair I received my vehicle with many paint blemishes. I expect the process of correcting the errors will take a significant amount of time as well.
11/12/2023
Robinson G. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
I have a back job for my last repair.
10/25/2023
Elena /. VERIFIED CUSTOMER
Vehicle Make : Subaru
Always good to deal with you guys. You make life easier.
10/20/2023
Rami N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Long delays about repair estimate, and bad communication
10/14/2023
Cuong N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Thank you!
10/11/2023
Artgie G. VERIFIED CUSTOMER
Vehicle Make : Lexus
After my car accident, I took my car in for repairs to replace my rear bumper, rear diffuser, and repair my trunk. Repairs should of been straightforward as it was a minor accident. After the first repair, both side panels of the rear bumper were not flushed and were clearly sticking out. The adjustors were aware of the bumper defect, spoke to management, and attempted to repair it a second time. Upon completion of the second repair, improvements were made but the panels remain sticking out and not flushed. I pointed it out to the adjuster, who kindly said "That was the best they could do." Great staff, good communication, but satisfactory/poor workmanship as the bumper is clearly a bad part.
10/2/2023
Samantha W. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Mike is amazing!
9/27/2023
Quang Luan. VERIFIED CUSTOMER
Vehicle Make : Honda
Very good
8/3/2023
Charles M. VERIFIED CUSTOMER
Vehicle Make : Mazda
I had a great experience at AJ-USA. They always kept me updated on the repairs, and they were friendly and professional. The quality of the repairs was also excellent! I can't recommend them enough.