The repair took longer than I had hoped but for understandable reasons with delays from the insurance company. I think your shock did a great job. You kept me up-to-date with text alerts and called me and took my calls when my phone to check on the status. I picked up the car today and it really looks fantastic. I highly recommend your shop for repairs.
4/18/2026
Pauline O. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Always keeping me informed and so very helpful and knowledgeable!
I would definitely recommend everyone that works there!
Great job! 5/5 stars for sure!!!
4/11/2026
Anthony D. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Very professional, competent staff. Worked everything out with my insurance. Job well done.
4/2/2026
Stephanie N. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The managers were extremely rude.
3/21/2026
Gerald M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Graet job. Thank you.
2/26/2026
Chris I. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Best repair shop for Teslas in san diego
2/18/2026
Unnsse K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Rachel was the "bomb" -- she was very patient & knowledgeable of all aspects of the repair process. Love her to death along with everyone at AJ USA!!!
2/14/2026
Paul /. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Mostly a good experience and excellent work on our vehicle. Very poor when it comes to responsiveness to telephone calls and promises to get back soon.
2/11/2026
Ralph F. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Car looked great, great communication with Rachael and Katherine. Great car delivery with Mike. Appreciate the quality work and good service.
1/24/2026
Greg H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Front desk employees and estimator were professional and informative. Also friendly and helpful.
1/9/2026
Lisa F. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Car looked new again at pick up. Communications were timely and appreciated. Process was simple.
12/30/2025
****W. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car feels better coming out then going in! The brakes and steering feel a lot smoother. I appreciate the clean and it's good to have her back!
10/24/2025
Srivathsan S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great and completely satisfied
10/22/2025
Bob . VERIFIED CUSTOMER
Vehicle Make : Nissan
You folks diagnosed a difficult situation with my outside driver-side mirror and came up with a practical and inexpensive solution that worked. And, got it all done in one day. Thank you.
10/16/2025
Christine S. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I’m satisfied with the repair and paint job that AJ USA did. However, I was not satisfied with how slow the process was. I understand they had to speak with my auto insurance company USAA and with Rivian for approved procedures, but i did not get updates on where in the process my vehicle was unless I made the initiative to call, email, or text AJ USA. AJ USA had my Rivian for 7.5 WEEKS for a door repair. I was initially told it should be 2 weeks for the repair and maybe another week or 2 for AJ USA and USAA to discuss the claim costs. Overall, I would have appreciated more updates from AJ USAA of where in the process my vehicle was at. An update every week seems fair and transparent.
9/21/2025
Chuck K. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I especially appreciate Rachel picking me up to get my Tesla. Thank you so much.
9/6/2025
Arthur J. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Great job thank you!
8/7/2025
Harres K. VERIFIED CUSTOMER
Vehicle Make : Acura
The staff was great.
7/31/2025
Jake . VERIFIED CUSTOMER
Vehicle Make : Volvo
Yes the car looks beautiful and excellent communication throughout.