The Service Manager is extremely considerate and kind.
8/5/2023
Charlotte B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great experience! Ryan and the team were efficient, communicative, and attentive. Would recommend Koons Collision to others in the future.
7/17/2023
Bret M. VERIFIED CUSTOMER
Vehicle Make : Vehicle
The work was very well and quickly done. Tommy was a great communicator and very professional from start to finish.
I had some friends who had minor damage to their Tesla and it took months to get it back. Needless to say, they wish they had gone to Koons.
Furthermore, this was not my first experience with this location. Some years ago, you repaired my previous car. I had a very positive experience at that time, too.
It would seem that year after year, you guys are rocking it for your customers. I am very impressed!
Many thanks,
Bret M
7/3/2023
April I. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Experiencing a collision is extremely stressful. Alexandria’s Koons Collision Repair Center provides a seamless process from the moment you’re greeted by the reception desk team. Lionel and the rest of the team are extremely patient, courteous, thorough & professional. There is absolutely no shop that I would visit in the area to take care of my vehicles should the need arise.
4/14/2023
Farzana M. VERIFIED CUSTOMER
Vehicle Make : Toyota
the did a good job but only place needs more attention i already spoke the them about.
4/2/2023
Anthony J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Mr. Lionel Stewart, Estimator @ Koons Collision Repair Center, Provided Outstanding Customer Service with explaining the plan for repairing our Vehicle. He was polite, well informed and gave us A Very Strong Sense of “Peace of Mind” that our vehicle would be handled with meticulous care by the Koons Collision Repair Team. Many Thanks to Mr. Stewart for his assistance. ??????????
3/27/2023
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication and the van looks good as new!
3/15/2023
Lameka W. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast process!
3/12/2023
Gary L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Excellent service and work.
3/10/2023
Omar A. VERIFIED CUSTOMER
Vehicle Make : Toyota
If Koons employs folks like Ray then will have my business and don't mind giving the good word...
Ray is excellent.
Sincerely
Omar
3/10/2023
Hyun K. VERIFIED CUSTOMER
Vehicle Make : Mazda
Ryan and team were helpful in managing timing and repair expectations. So far so good although I still smell paint in car.
2/10/2023
Rina E. VERIFIED CUSTOMER
Vehicle Make : Honda
To start with, physically the place is clean, spacious and generally welcoming feeling. The employees are respectful, welcoming, they listened and professionals. The receptionist is very pleasant. The person took over my “case” Jonatan was so helpful and ALWAYS answered my texts/calls even when he was on vacation (thank you Jonatan). After my car was done I went back for them to check something for me, they still took the time and addressed it professionally and patiently. I appreciate their customer service. In a time when my only car is in a shop and I’m going back and forth with my insurance company, it made a huge difference knowing I’m in good hands and being treated with respect.
Also, they did a great job on my car, looked even better than it was before the accident :). I’m very satisfied with their work. Not that I want to come back but if I had to I definitely will.
12/3/2022
Agegnehut T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Not happy with the rare camera. It is blurry. I was told tailgate and all parts are brand new.
Painting on left and right side curved area looks horrible.
11/28/2022
Nolan W. VERIFIED CUSTOMER
Vehicle Make : Toyota
I'd like to commend Lionel Stewart for his excellent work with us. He was attentive, personable, and patient. My wife and I received frequent communication from Mr. Stewart, which kept us apprised of the repair status and gave us the feeling that he cared about our case personally. Please pass on our thanks to Mr. Stewart.
11/21/2022
Adeline S. VERIFIED CUSTOMER
Vehicle Make : Ford
Working with Koons was a delight. Lionel was always available to answer questions and the repair was completed sooner than anticipated.
11/4/2022
Susana C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service was excellent. Ryan was very responsive and had great customer service approach
8/21/2022
Marcia M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Paul is an outstanding person and provided top-notch support!
8/21/2022
Edward B. VERIFIED CUSTOMER
Vehicle Make : Ford
The quality of the work and the customers service was truly the best
8/21/2022
Marquis W. VERIFIED CUSTOMER
Vehicle Make : Honda
My experience was great from the time I called and dropped my car off and when it was time to pick it up. My adjuster, Ryan was excellent as well. He provided me great customer service and kept me informed from day **** with the process. He was very patient with me and answered any questions and concerns I had regarding the repair and the timeframe of parts that needed to be order. I will truly recommend this Collison Center to anyone. Thanks Ryan for all your help!