The wait for my rental car was way too long. It should have been ready ahead of time. I had to wait more than an hour to get checked out. Not cool.
12/31/2014
Allison S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The repair itself turned out great, and Heritage worked with me to get the car in as soon as possible given that that the car was unsafe to drive. My only complaint is that the e-mail I received told me to pick up the car on 12/24/14 at 4:30 PM and when I got to the collision center a few minutes before 4:30, they were closed. The sign on the door said they closed at 4 PM that day. This caused me to have to keep my rental car three days longer because of the holiday and I had to make an unnecessary 30 min drive (each way). This could have been avoided if the person sending the e-mail had proof-read it. Other than that, I am completely satisfied and I will use Heritage Collision again in the future if I need any body work!
12/28/2014
**** W. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent experience. I will spread the word about it.
12/19/2014
Sara Elizabeth. VERIFIED CUSTOMER
Vehicle Make : Kia
Quick, efficient process & everyone was great to work with!
12/19/2014
Dorothea H. VERIFIED CUSTOMER
Vehicle Make : Ford
Awesome job on car and appreciate the detailing. Looks showroom new.
12/13/2014
Amy T. VERIFIED CUSTOMER
Vehicle Make : Honda
Absolute perfection on the body and paint work and to go the extra mile and clean inside and out ... AWESOME !!!
12/2/2014
Carolyn M. VERIFIED CUSTOMER
Vehicle Make : Honda
I loved having access to Geico, Heritage, and Enterprise all in the same place. I cannot imagine a more convenient experience.
The only criticism I have is that the parking lot is very crowded. I was really scared bringing back the rental because I felt like I was always in danger of bumping another car.
11/29/2014
Helen L. VERIFIED CUSTOMER
Vehicle Make : Honda
Looks great; everyone I talked with was efficient and helpful. Thank you! And it was done early before you closed for Thanksgiving.
11/27/2014
Robert L. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Everything about your service was truly exceptional. The courtesy, consideration, and helpfulness of every person I encountered or spoke with was really unlike anything one finds in today's world. I'm glad to have this opportunity to say this, because on my way home I wanted to let you know how great your service was, and didn't know how to do it.
11/21/2014
Bettina S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Jarad was great at keeping me updated about my car's progress- I appreciated him letting me know what was happening and when I could expect my car to be finished. When I picked up my car, someone drove my car up under the lights so I could see the repairs. I am very happy with my service!
11/18/2014
Cathy O. VERIFIED CUSTOMER
Vehicle Make : Buick
This has been the best experience ever. I would highly recommend you.
Thanks for providing wonderful customer service.
11/17/2014
**** B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Outstanding customer service.
11/16/2014
Carol V. VERIFIED CUSTOMER
Vehicle Make : Saturn
I was under a tight schedule and your team did everything they could to make sure I had my car when I needed it. Jared was particularly polite and respectful and did an excellent job.
11/11/2014
Benjamin E. VERIFIED CUSTOMER
Vehicle Make : Honda
The associates were extremely pleasant and helpful!
11/7/2014
David B. VERIFIED CUSTOMER
Vehicle Make : Ford
Jarad Aull was outstanding to work with. His customer services skills are fabulous. He communicated with me periodically throughout the process, I knew exactly what was going on and when I could get my car back. There's a slight adjustment needed on the drivers side door to get the window to seat correctly to the convertible top and Jarad said they could take care of that. Having Enterprise there too was an added bonus, smooth seamless process and I was in and out in a flash. Great job!
10/30/2014
Joseph N. VERIFIED CUSTOMER
Vehicle Make : Honda
I was satisfied because it was on time, and to to my test. tanks.
10/28/2014
Michael J. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I have never experienced such professionalism when having repairs done for any of my vehicles. I was kept up to date on the status of the repairs daily and everyone at Heritage Collision Center was kind, helpful and friendly.
After being in an accident, times can be stressful but the Heritage staff made it easier to deal with. Thank you again!