I do not understand why the "update" e-mails kept changing the "days" my car would be kept. It went from 2 to 7. When I questioned the time, my contact got very annoyed with me. When I got mad over the e-mail that said Monday or Tuesday, when I had made it clear I need the car back Thursday, Friday at the latest, my contact was less than polite. Further communications were also less than polite.
3/13/2016
Tiffany B. VERIFIED CUSTOMER
Vehicle Make : Nissan
The experience was great and in a timely manner. My only complaint was the parking lot especially with the recent snowfall. It was very difficult to navigate and to get onto Harford Road.
1/30/2016
Melissa B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Please do NOT contact me. I just wanted to say that it took TWO WEEKS for me to get my car back. I was told several times different days that my car would be ready then received a phone call before that day with some excuse as to why my car wouldn't be ready. It was completely unacceptable and a hassle to go through. I would not recommend anybody to take their car here.
1/13/2016
James M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Do a wonderful keeping me updated on progress on my vehicle. The beautiful young lady at front desk was very polite. Wonderful smile to go along with it
1/10/2016
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Good service and communication. No need for 7am texts asking how our service was though. Especially on a Saturday morning. Try scheduling them for later in the day!!!
1/9/2016
**** N. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent job! Thanks to the team at Heritage Chrysler. Keep up the good work!
1/1/2016
Melanie F. VERIFIED CUSTOMER
Vehicle Make : Honda
My wife is still noticing some issues. she thinks it may be the axle.
12/28/2015
Trisha F. VERIFIED CUSTOMER
Vehicle Make : Ford
First time being here, got into an accident and geico insurance recommended this place. At first was skeptical, but I would definitely recommend it for body work. They needed to replace a door and under carriage, and painting was perfection--I have a green (color only made in 2008 Ford and Mazda) and I can't tell the difference. Job well done!
12/27/2015
Doretha O. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The service was excellent. Mr Chris helped to make this a painless process for me.
Thank you All!
12/25/2015
Ashley B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great rental car, great repairs on my car and fast, friendly service. Thanks!
12/22/2015
Susan S. VERIFIED CUSTOMER
Vehicle Make : Buick
It's refreshing to be treated as a customer and not as an inconvenience. Keep up the smiles and courtesy treatment. We as customers appreciate it!
12/22/2015
Daniel D. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent job by your team. Chris Morrill is a complete superstar. Not only did he walk through the intended repair work and discuss timelines, he also kept in contact with me throughout the process. It was completely unexpected and greatly appreciated when he called to not only update me on the status of the repair, but also on the satisfaction of the rental car. Due to work, I was out of town the day the car was completed, but Chris smoothly handled that too and coordinated to have the rental car extended until I returned. I don't mean to neglect the rest of the repair facility, but Chris really was the point man and did a phenomenal job. Thank you. The car looks perfect.
12/15/2015
Aaron L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Your team did an exceptional job repairing my vehicle. It looked the same was it did when I purchased it. Additionally, they did an excellent job detailing the interior and exterior of the car. It was pleasure to have the Heritage team take care of my vehicle.
12/12/2015
John C. VERIFIED CUSTOMER
Vehicle Make : Toyota
My total experience with Heritage was perfect! I was constantly kept informed on progress. Everyone was courteous and friendly! Kudos to Heritage!
12/2/2015
William P. VERIFIED CUSTOMER
Vehicle Make : Honda
They went beyond to make sure everything was up to par and exceeded my expectations. Courteous and even took car back into shop on delivery to fix a minor issue.
12/2/2015
Stephanie/ryan S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very fast and efficient
11/23/2015
Sherman T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am impressed by the speed and efficiency Heritage Collision Center handled my car's body repair.
11/21/2015
Tanya B. VERIFIED CUSTOMER
Vehicle Make : Honda
They did a great job and there customer service was excellent
11/21/2015
Jakita G. VERIFIED CUSTOMER
Vehicle Make : Lexus
This is my second time coming here to have my cars repaired after a accident and I am always pleased with the service and my results. Hopefully I won't need repairs anytime soon, but if I do I will definitely come back to Heritage.