Austin was great! Always keeping me updated, very professional and personable! Austin is a great asset to your company!
3/20/2018
Michael U. VERIFIED CUSTOMER
Vehicle Make : Isuzu
Good updates, on our repair, service was fast and complete.
3/14/2018
Kara H. VERIFIED CUSTOMER
Vehicle Make : Dodge
This is my s cond vehicle repaired there and the services and quality of craftsmanship is great
3/9/2018
Janet M. VERIFIED CUSTOMER
Vehicle Make : BMW
I liked that I received text updates and all my expectations were met.
3/2/2018
Vanessa D. VERIFIED CUSTOMER
Vehicle Make : BMW
there is an issue still with my car
2/26/2018
Sean L. VERIFIED CUSTOMER
Vehicle Make : BMW
Fantastic helpful people that explained every step of the way and returned car in better condition than before. Highly recommended!
2/24/2018
Russell W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kevin Nellis far exceeded my expectations. I went and got 3 quotes total and came back to Chapman due to his communication and openness regarding the quote. I was not disappointed my truck looks like it never happened, he really was my advocate in regards to the insurance company and you built a customer for life. I will tell anyone that needs work done to go see Kevin!!
2/23/2018
Lisa B. VERIFIED CUSTOMER
Vehicle Make : BMW
Alex was good, I was a little frustrated that I dropped our vehicle off on a Monday morning and was told it would probably be done most likely by that Friday, possibly the following Monday. He said someone would be in touch to let me know what was going on that week. I never heard from anyone and finally called on Thursday afternoon to see when we would get our car back. It was then that I found out the car had been sitting there the whole week and it wouldn’t be done until the next Wednesday. Frustrated no one ever called to give me the status of the car. I told him I would like someone to keep me posted moving forward and he was really good at keeping me up to date. Just shouldn’t have had to call in the first place. Overall we are happy with the repair just could’ve used some better communication throughout the process.
2/22/2018
Amy J. VERIFIED CUSTOMER
Vehicle Make : BMW
My car looks great!
2/21/2018
Chelsea C. VERIFIED CUSTOMER
Vehicle Make : BMW
They had assured me they would call me with estimates and updates. I had to call them multiple times to get an estimate on my window. When they would call me back with updates, they were very confused on which car was mine and would mix my car with other peoples cars which was very confusing and frustrating. They also said my car was sitting waiting to be approved by insurance to work on but when I called the insurance company they said they approved everything.
2/20/2018
Susan G. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you u all for all your time and work to my car , till next time .
2/17/2018
Angela D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service and fantastic job on the repair. My vehicle was done on time and the final cost was just as quoted. Although I do hope I don’t have to come back, I definitely would.
2/17/2018
Michael M. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job on all repairs, repairs were made within a timely fashion other than problems with the insurance approval. Chapman BMW did not effectively communicate with the Chapman collision center and the employees at the collision center are not good at returning calls, they say they are supposed to get back to the customers within one business hour but I called multiple times and left voicemails but did not receive a call back. Overall I am satisfied with the repairs and customer service.
2/17/2018
Dave B. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job all around. Especially appreciate the timely updates
2/16/2018
Catherine C. VERIFIED CUSTOMER
Vehicle Make : BMW
It was a great experience.
2/15/2018
Heena K. VERIFIED CUSTOMER
Vehicle Make : BMW
Alex and Austin did a fabulous job in communicating every step of the way. They are both an asset to your organization. Jennifer at the reception desk is very courteous and I appreciate how my claim was handled.
Thank you.
1/25/2018
Randall K. VERIFIED CUSTOMER
Vehicle Make : BMW
I liked being kept well informed via text messages and calls. Also, Austin gave me the impression they wanted to do high quality work and make our overall experience as good as possible. Also, the rental car process was made very easy by Todd from Enterprise!!
1/24/2018
Videl J. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job done on my car, it looks brand new. Like to thank Alex G and the team for beung informative with the progress and the courtesy of taking care of my little problem. Thanks again.
1/16/2018
James B. VERIFIED CUSTOMER
Vehicle Make : BMW
Was kept informed through the entire process.
Well done Austin!!!!
1/13/2018
Tianna C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Kevin was always helpful, kept me up to date, worked hard on my camaro and gave it back to me looking brand new. Thank you Kevin and Chapman Collision center