Vehicle took longer than expected originally I was told one week to two tops I had to pay extra for a rental finally after having to turn my rental in because I couldn’t afford much more they then offered me a loaner from the Shop which would have helped in the first bit. Kept getting emails putting time frame off that weren’t correctly aligned with what they told me on the phone.
7/17/2020
Kathy H. VERIFIED CUSTOMER
Vehicle Make : Ford
I was keep in the loop from start to finish step by step
Our Ford Explorer Eddie Bauer has two tone paint and 10 years old we were very impressed with paint color match and blend on both colors its like the SUV was never damaged
Job was completed ahead of scheduled date
I will refer friends and family to Joseph Collision
for body repairs
7/8/2020
Mary M. VERIFIED CUSTOMER
Vehicle Make : Subaru
Thank you to all employees who worked to repair my car. Jeff Shelton was terrific walking me through the entire process.It was a positive experience.
6/10/2020
David M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome
4/16/2020
David C. VERIFIED CUSTOMER
Vehicle Make : Subaru
I also found the email updates very relieving of anxiety. It was easy to communicate with body shop personnel.
4/4/2020
Tim T. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Jeff was great to work with.
12/27/2019
Robert P. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Great service, car looks great, I was especially impressed with the emails on updated with the repairs!
12/21/2019
Joyce K. VERIFIED CUSTOMER
Vehicle Make : SUBARU
The paint match on the front panel is not even close to the hood. Since this is a rental, this is your problem not mine.
12/19/2019
William I. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
Not an expert on collision repair but as far as I can tell its looks like they did a pretty nice job.
12/18/2019
Irene Sarah. VERIFIED CUSTOMER
Vehicle Make : SUBARU
I picked up my looking brand new. Thank u for cleaning after my dirty car.
12/17/2019
Kirsten M. VERIFIED CUSTOMER
Vehicle Make : SCION
I was very frustrated with the level of communication. I called prior to bringing the car in to confirm oem parts would be used. I wrote it on the envelope when I dropped the car off. I called after the car was dropped off to confirm. It wasn’t done and we had to wait longer for the car to be repaired due to the repair having to be done twice. Your shop never called us to dis USA repairs we had to make all contact. Other repairs were not completed that were also discussed on the calls and written down. It was a very frustrating experience. Our service advisor was not apologetic or empathetic in fact at times he was rude, argumentative and talked down to me when I questioned things. This is not the way a customer should be treated and we will never return or purchase from Joseph Cadillac. We just moved here and trusted Allstate to direct us to a shop. This is not the way to run a business and gain new customers.
12/12/2019
Patricia S. VERIFIED CUSTOMER
Vehicle Make : CADILLAC
Thanks
11/28/2019
Claudia N. VERIFIED CUSTOMER
Vehicle Make : FORD
I am very pleased with the service I received on my car repair. Richard was my advisor. He kept me informed of everything as it went along. I was really impressed when he took my car through the car wash when I picked it up and then he put my UK plate back on the front bumper. I would highly recommend you all to anyone who has the unfortunate experience of needing their car repaired.
11/26/2019
NANCY B. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Rick was very pleasant to work with, and I appreciate the explanations/information he gave me about my car when I picked it up.
11/26/2019
Zane C. VERIFIED CUSTOMER
Vehicle Make : SUBARU
Job well done. Thanks for the quick turn around.
11/24/2019
Karen M. VERIFIED CUSTOMER
Vehicle Make : SUBARU
I want to thank every one for being so helpful if I called. Thank you for a great job