From the estimate, to the paperwork, to the repair work, to receiving the car back like new, all steps were executed diligently and efficiently.
7/12/2023
Vishal M. VERIFIED CUSTOMER
Vehicle Make : Honda
The auto lock stopped working from the day I picked up the car from your shop. I will visit the shop this week for further diagnosis. On pickup day, they reset the system but didn't fixed the issue.
6/23/2023
Guoqing L. VERIFIED CUSTOMER
Vehicle Make : BMW
My dashboard light was not working properly after the fix. I’ll bring in car to have it fixed again. I hope golden collisio will cover rental cost this time.
5/28/2023
Dhanendra Chinubhai. VERIFIED CUSTOMER
Vehicle Make : Toyota
All service managers are knowledgeable and believe in work ethics, Especially Brian, I work with him, 5***** service , will inform you every step of process. Will definitely recommend Golden west to all my family and friends
5/20/2023
Anika G. VERIFIED CUSTOMER
Vehicle Make : Volvo
I was very impressed with how smoothly the people at Golden West Collision made my car repair process. Everyone, from the front desk to the gentlemen who explained my car repairs, were very thorough and thoughtful.
5/4/2023
Sunny T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciate the constant updated
4/2/2023
Xiao H. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The team repaired my car very well. After a few weeks of driving, there is no issue noticed. Thank you. However, I specifically requested that I wanted to keep the headlight they replaced and it was verbally agreed w the agent. At the pick up date, the headlight was disposed and manager said there is no "written documentation". I wish the communication could been done better. As a customer, I thought verbal confirmation was enough, how could I known we needed "written documentation".
3/10/2023
Scott E. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job! Car looks perfect. Thanks.
3/2/2023
Michelle S. VERIFIED CUSTOMER
Vehicle Make : Mazda
I was happy with the repair process at Golden West. Although it took a while, the staff was always good at communicating and keeping me updated. Shortly after my car was returned from repairs, the parking sensor popped out. I was able to bring the car back in a few days later and the mechanics fixed it right then and there for me. Everyone I worked with was nice and knowledgable.
2/26/2023
Caroline C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
golden west kept me infromed about the repairof car
2/5/2023
Dhanendra S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything is perfect
2/3/2023
Christopher B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks everyone for the wonderful work and all you did to make my Lighting as good as new !
1/21/2023
Michael Y. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Car looks great
1/18/2023
Mitzi D. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was great to be informed about the repairs schedule. The staff was friendly at all times and very helpful with requests and questions. The most important part was that the repair was on time, one day before even. I’m glad didn’t have to keep calling to ask how the repairs were going because they sent an email with an update often.
1/12/2023
Jeremy D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I overall had a great experience with Golden West collision. I got my car in on the day i had my appointment, and the work was done in the timeframe advertised, with many updates along the way. The only hiccups I had were when I got my truck back there were a few things not quite right, and I had to bring back the truck twice within two days. The staff was very responsive on my return visits and promptly got the issues resolved.
1/6/2023
Xenia H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everybody was VERY kind and helpful. Went out of their way to find solutions. My car is like new. Like nothing happened. I think this place is one of the best in CA. Not only for the quality of their work, punctuality and professionalism but also for the very kind way to treat the customers. This is not something you just " pretend". Wish them much success on 2023
12/28/2022
Kailin L. VERIFIED CUSTOMER
Vehicle Make : Honda
My only complaint is that I’ve received like 4 different surveys
12/21/2022
Piyush P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service
11/26/2022
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very professional. Even cleaned the car. All good.