The little factory mud gaurd was hanging on by **** screw when I got home 6 minutes later. The gasket that goes around the hatch and bumper is torn and it was before.
4/17/2024
Teo D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Bryson and Tony were great, they both constantly followed up to ensure I was fully aware of the entire process and the car was completed on time. Great customer service experience.
4/12/2024
June B. VERIFIED CUSTOMER
Vehicle Make : Nissan
BRANDON WAS THE BEST! KEPT ME UP TO DATE DURING THE PROCESS. PROFESSIONAL ON ALL LEVELS OF SERVICE
4/3/2024
David E. VERIFIED CUSTOMER
Vehicle Make : Volvo
i have answered this survey with the same response each time and yet somone from the repair shop has yet to reach out to me.
3/31/2024
Lafayette M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Eddie communicated the process and progress of the repairs timely and thoroughly. Excellent work!!
3/22/2024
Jason C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Amazing job!!! Like it never happened.
3/22/2024
Marsha G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Service and communication was very well done. Tony took great care of our vehicle on a timely basis.
3/22/2024
Surafel K. VERIFIED CUSTOMER
Vehicle Make : Volvo
My service advisor at Crest Collision, Bryson,is very professional, knowledgeable and his exceptional communication gave me peace of mind knowing that my vehicle was in capable hands.
Bryson provided regular updates on the progress of the repairs,he promptly returned my calls and addressing any questions that arose. He displayed a positive and friendly attitude, making me feel valued as a customer.
I highly recommend Crest Collision with Bryson as your service advisor. His professionalism, expertise, and commitment to customer satisfaction make him a valuable asset to the Crest Collision team.
Thank you, Bryson and the entire team at Crest Collision for providing a professional service experience.
3/18/2024
Wenchao Q. VERIFIED CUSTOMER
Vehicle Make : Volvo
Eddie provide great service.
3/14/2024
Rosie N. VERIFIED CUSTOMER
Vehicle Make : Volvo
The whole team at Crest Collision were amazing from beginning to end. I enjoyed working with Tony and Lindsey.
3/8/2024
Sandra V. VERIFIED CUSTOMER
Vehicle Make : Infiniti
It was great to work with Eddie. He was knowledgeable, courteous, and informative. He kept me updated throughout the process which made me feel like my vehicle was in great hands.
2/29/2024
Carol G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Team was very proactive with my repairs. Went over and above to make sure all was done accurately and quickly. I highly recommend this team.
12/22/2023
Lorena P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I was satisfied with the repair on my car! I liked that the customer service person Bryson stayed in touch with me throughout the whole process and sent me text messages to let me know where they were at in the process.
12/22/2023
Jesse S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you so much, Bryson! Great job!
12/18/2023
Sarah W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent customer service and repairs.
12/13/2023
Kathleen F. VERIFIED CUSTOMER
Vehicle Make : Volvo
Staff was very nice and helpful.
The auto reply and the actual texting from the person over the project should be as one. Was more reliable to hear from our specialist over the project than the auto texting. Had to call in to confirm when car was ready for the auto text said it was ready soon and it was far off from real time of being ready.
12/9/2023
Kirby C. VERIFIED CUSTOMER
Vehicle Make : Acura
Very happy with the repairs. I had used another repair shop on our 20113 TL, but was worried when a Tesla rolled out with a two tone red. The bumper was a slightly differ hue than the rest of the car.
We received our car back from Crest and the paint matches perfectly. Door and hood gaps are consistent and we're very happy with Crest.
We will use you again!!!
12/7/2023
Cathy P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Communication, time of repair, friendlessness of staff. My services tech was Eddie, was outstanding.
10/16/2023
David M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The only challenge that we really had was the amount of time that the shop had the car. We scheduled the repairs when the workflow was such that it should have moved realtively quickly, but it was a little over two months that we were without the vehicle, creating a one month window where we were paying out of pocket for a rental car. Next time (hopefully there isn't one for the collision center), if there is going to be a longer runway than anticipated to complete the work, that would be good to know up front - expectation management.
Thanks.
10/15/2023
Kasey L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Bryson was always there to answer our question. Great customer service