Our representative was great about keeping us up to date on the repair process.
2/14/2022
Teresa E. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Tony Sanders, outstanding customer service
1/9/2022
Lina P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repairs done in a timely manner and everyone is so easy to work with. Highly recommend!
1/3/2022
Jeremy S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Did a fantastic job, trucks looks good as new, they even detailed the truck as well. Very professional and well done.
12/23/2021
Tony S. VERIFIED CUSTOMER
Vehicle Make : Nissan
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12/20/2021
Lynn Z. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kept me updated on repair even though getting parts during supply chain problems made it very irritating
12/18/2021
Kenneth K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good good work, Good people.
what else could You want…
12/18/2021
Denise S. VERIFIED CUSTOMER
Vehicle Make : Volvo
Scheduling was difficult; office staff / intake process was disorganized; zero communication throughout the repair; car was return to me dirty
12/3/2021
Anil V. VERIFIED CUSTOMER
Vehicle Make : Volvo
Good
11/20/2021
David P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Absolute horrible experience!!! Not only does Tony NOT return phone calls, I had emergency money I kept in my glove compartment stolen. Your company did not complete the work as promised. I have to take even more time off from work to take my car to another body shop!
When asked why the parts needed to complete are not on my car Tony informed me he did not get a chance to inspect my car before giving it back because he was worried about my rental. Had he done his job and called me I could have easily gotten an extension. Instead he rushed the car through and made it out to be my fault he didn’t do his job! The parts were also locked in a technicians toolbox that was off that day. Also my fault I’m sure!!! The absolute worst experience with a body shop I have ever had!
11/8/2021
Stanley W. VERIFIED CUSTOMER
Vehicle Make : Ford
As a customer- I assumed that my insurance company was handling everything..The problem is - you do not talk with the insurance agent in claims - it toke me couple of days to figure out they had 3 claims on the same car - they had pieces of the same claim - after 18 calls I finally got them put the information in one claim. - their inefficiency is not easily caught when you dealing with robo agents passing from one agent to another in different states. I guess what I’m saying is- I needed “A” “One” gent - instead of 20 names of note takers. I appreciate cress for being professional
11/7/2021
Janet B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job!
11/6/2021
Abdelaziz H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Unfortunately the guy was working on my paperwork on the front desk ( ..) was not of my 5 stars.
I could rate him ****/5.
He was not responding to my phone calls or my emails.
He was not respectful as well.
The manager ( chris ) was awesome and I can tell he has great experience in business and he take care of the miscommunication had done with the front desk guy (..).
Thank you so much Crest Collision for the awesome manager. :)
11/2/2021
Alem K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Keep up the good work
11/1/2021
Mamatha R. VERIFIED CUSTOMER
Vehicle Make : Volvo
Andy and the front desk team is a outstanding
10/31/2021
Sandra M. VERIFIED CUSTOMER
Vehicle Make : Honda
Left car on 10/5 and Never recd call advising status of repairs. I called 3 times to get status and never recd call back. On 10/25 I called again about 9:00 am and was advised repairs were complete and paperwork was in progress and I would be called when I could pick up. I finally called back about 4:00 pm was told I could pick up. Everyone very friendly when I was in the shop but feel customer service could be improved
10/30/2021
Mehboob M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Tony was fantastic with his awesome customer service . Tony rocks made everything easy and simple for me . It was my first experience of have a wreck and Tony have helped me with explaining each and everything step by step . Thanks crest for having people like Tony working for them ????????
10/28/2021
Mahbubul A. VERIFIED CUSTOMER
Vehicle Make : Nissan
It took way too long time. i am very disappointed. Will never go to you again.
10/21/2021
Alexis M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I really appreciate the text messages updating me in the status of my car.
8/20/2021
Christopher T. VERIFIED CUSTOMER
Vehicle Make : Volvo
isues not resolved on first repair. Error messages for "Start/Stop" and "No Parking Assist". C;early not repaired correctly. Sent in on Monday, was informed info passed to mechanic. nothing further.