Bryson was always there to answer our question. Great customer service
8/16/2023
Leslie S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Eddie did a great job communicating with me. He updated me regularly. The only problem was that it took so long to finish which wasn’t Eddie’s fault. I am happy with the finished product. Thank you.
8/11/2023
Mathis A. VERIFIED CUSTOMER
Vehicle Make : Volvo
Promises on completion changed repeatedly. Expectations were not set as to the timing of repairs. Interior damage caused by crest- now I am inconvenienced again to get it repaired. Having to call to ask about repair status- would never use again
8/2/2023
Robert K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The quality of the repair work appears to be satisfactory. The time to complete the work was totally unacceptable. All I got were almost 2 months of "supply chain/part delivery" excuses. Funny how when I finally got fed up and asked for the required part #, I was able, in less than 10 minutes, to find no less than 12 Genuine Toyota parts available for immediate shipment. I had it in my hands within 5 days and if I hadn't delivered the part to Crest myself, I would probably still be waiting for my car.
7/23/2023
Christiano F. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very happy
7/15/2023
Robert W. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Good feedback, good work.
7/2/2023
Michelle E. VERIFIED CUSTOMER
Vehicle Make : Honda
Communication was poor. Email sent, but I didn't see it so time in the shop was there an extra week. Service manager should have called when I didn't respond to the email. Service manager said he wood call, but then he only texted.
5/28/2023
Diane H. VERIFIED CUSTOMER
Vehicle Make : Volvo
I appreciate the help of all if your staff and so thankful the repairs were done so quickly and efficiently.
5/18/2023
Frank P. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great job. Everything is OK up to now. Thanks again.
5/11/2023
Sara D. VERIFIED CUSTOMER
Vehicle Make : Cadillac
The color is slightly off and my car is 2 years old. I came to crest because that is where I bought the car from. Plus my car sustained hail damage while at your lot and you were not willing to co er it under your insurance which I know you have. It took 4 weeks for a minor tail light and rear bumper repair and then my car was held hostage until all insurance funding was received. If i would have had it home sooner it would have been in my garage and not sustained any hail damage, which is where the rental car was. Will not be back.
5/9/2023
Tamra B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
My contact person kept me informed the entire time. He also answered all questions that I had throughout the time my car was in the shop. I would and will highly recommend Crest Collision!
4/11/2023
Sara S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I like the way my car looks. I think you did a good job and I am happy with the glass, I think. However, I felt it took too long to get my car back. Two months is too long. I also feel you held a carrot out by saying the glass would be in. You did this 4 times. A two week job that you promised me at first turned into two months. Sara S
2/11/2023
Vernetta W. VERIFIED CUSTOMER
Vehicle Make : Honda
The customer service team was great! And the damages were repaired with perfection! Excellent job done by the Collision Specialists. I’m well pleased with the results.
2/11/2023
Lance Anthony. VERIFIED CUSTOMER
Vehicle Make : Ford
Always do great work
12/20/2022
Mary Ann. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Great service car looks like new
10/22/2022
**** A. VERIFIED CUSTOMER
Vehicle Make : Ford
Workmanship was excellent. Customer service was friendly and professional. Timing was terrible. It took over a month for a fairly minor repair.
10/20/2022
Dario H. VERIFIED CUSTOMER
Vehicle Make : Honda
Na
10/19/2022
Jose G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
stop asking for my opinion ur shop did really poor customer service job
10/9/2022
Manny L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Top to bottom one of the best collision repair experiences we’ve ever had. From the welcome we received a drop off, to the almost daily updates, to the excitement at completion, I can’t think of anything that might’ve gone better.