I was kept informed via email of the status of my vehicle. The staff was very friendly and helpful. Many thanks to Francisco for his exceptional customer service.
The experience with Jim and Jacks was professional, educational courteous. They have our vote as the Number One collision and auto body repair shop in the South Bay....
Jessie did a fantastic job and was a real pleasure to work with.
Friendly customer service, very communicative, very efficient. :)
Love the communication. Everyone was very friendly. Good hiring and training.
Great communication and consistent feedback.
Over all pretty satisfied but Jose was out due to illness on Monday when I picked my car up. Luckily the other agent that I dealt with had my car washed and approved that my repair bill of slightly over $3000 could be charged to my Visa account. I must say I think it is somewhat rediculous that you can only charge $2500 and the balance must be paid by check or cash. I’m sure other customers find that offsetting.
You have done other work on my cars as my StateFarm Insurance Ed Barnhart has referred me to Jim and Jack’s.
I hope you find my comments helpful.
I very much appreciated the text updates concerning
progress to completion.
Please give your girls that work the front desk a raise.theyre amazing an helpful. They are the face and backbone to any good business treat them well!!
Car looks great. Gus Avina got a new front bumper for the repair instead of a used one the insurance company wanted. He kept me updated and the repair was done quickly. Really nice having Enterprise on site. I would recommend J&J’s to my friends.
Vehicle Make : Mercedes Benz
Thank you very much, I am very pleased with Jim & Jacks professional approach I will recommend any body in need of their service, every one is so pleasant, and willing to help thank you.
Vehicle Make : Mercedes Benz
Thanks for delivering ahead of time and taking care of the little extras.
All good, no specific comments other than I like the communication provided by texts.
The email updates are terrible. They kept telling me the car wouldn’t be ready until the Sept 12th. I even got an email minutes before I picked up the car (after being informed it was done) that the repair was on track for the 12th.
I planned my day and weekend on the assumption the car wouldn’t be ready until the 12th per the multiple emails I kept receiving.
Drop the lousy email updates if you cannot sync them up with the real status.
Will provide same feedback to State Farm.
Jim and Jack's do great work! I've been a customer for years and wouldn't trust my paint and body work with anyone else.
Gettig my car repaired was ridiculously simple. They worked with my insurance and even returned my rental car when my car was finished. I would absolutely go to them again
Excellent and friendly service!
Manuel Toscano is great! He was friendly, knowledgeable and kept me updated throughout the process, and fast. The entire experience was smooth and painless.