Anthony informed me of my vehicle being complete two days ahead of schedule. When I went to pick up my vehicle it was still in need of additional repairs. I was informed it would take until Monday before the repairs were completed. I responded that I'd rather take my car now, and he argued he might be able to complete the job faster. Kind of ridiculous since he could have held onto it and actually completed the job he agreed to.
Loved the update texts. Jack was really friendly and through. Very clean and convenient facility in a nice area.
Completely satisfied. Your entire team is wonderful to work with. They always seem very happy to be at work, and always happy to make the customer happy! Extra KUDOS to Gus for going over and above what's expected. And the quality of the repair was unbelievable. Car almost looks brand new and it's almost 15 years old! Thank you Jim and Jacks!
Great communication and fast service
Carlos was great! Wonderful communication skills, excellent follow up, and good customer service. I'd refer him to anyone!
The staff is the best props to Jose and Anthony
Thank you I love it , my car looks great ! I just need my right mirror cover Lol!
Staff was very friendly. Thank you for your assistance.
Jesse was terrific to work with.
Gabrial is great! He knows how to make me feel important as a customer. He knows insurance and cars like the true professional that he is. The ladies at the counter are courteous and quick to acknowledge me when I arrive. The waiting room and rest room are clean too! Good job Jim&Jack team!!
Front desk could have been more helpful, but repairs were well done.
Everyone work at Jim & Jack were very nice and did a great job fixing my car.
The whole team was very professional and courteous - much appreciated. Thanks.
People were wonderful to deal with and very professional. One slight thing, some things in the car needed to be reset with previous setting.
I like the updates andvpersonalized attention. I felt my patronage was valued.
When I pick up my car is found out I had an electrical problem with my locks that I didn't have at first
I would like to thank Gabriel and the team that worked on my Honda Fit, in getting it back to brand new condition as fast as they did, considering the circumstances. This is my first experience with this body shop and was left very satisfied with the results and service. Also, a very big thank you to the shuttle driver that went above and beyond for us to deliver us to the shop during a difficult time. My deepest thanks to the J&J team.
Happy New Year!
- Gerson G
Everyone at Jim and Jack's made what could have been a pain-in-the-**** experience (getting your car fixed after someone rear-ends you), not so bad at all.
Thanks! and I noticed there was an extra little ding you guys fixed and I totally appreciate it.
If, heaven forbid, I need more auto body work, I will definitely use Jim & Jack's again.
Seriously, who would have thought a body shop could be such a great experience, but you were!
Great wrk and communication with me
Awesome job! Will definitely recommend to others
The weather seal is barely attached, missing parts, and some of the clips are broken. You've had the car for two weeks and details such as the seal falling off when the door is opened should have been caught.
Our car looks fantastic. Thank you very much,. We are very happy with the results. One small thing, while I appreciate the car being cleaned so well, I am not a fan of the fragrance used in the interior. Thank you for doing such an excellent job with our car. We really apprecaite it!
I am very grateful for Jim & Jacks for being so helpful, honest and kind. Carlos helped me throughout the whole experience and always kept me informed and at ease. Not only was he very professional, but personable as well. I knew I was in good hands. I was very impressed with the end result of my vehicle and would highly recommend Jim & Jacks to all my friends. Thank you!!
It was great, the email updates were very helpful. Great service.
Mani was great! He really made our experience enjoyable? I know that sounds crazy, but his customer service made a difficult situation so much easier!
I was disappointed that the car was not washed when it was returned. It put a blemish on a nicely repaired car.
I am very pleased with the work on my car. A few years back you did work on my SUV and was just as pleased
Just wanted to thank Carlos for taking care of the repairs on my truck, he always kept me up to date and was extremely professional the whole time. Thank you!
Returned vehicle back to the Hermosa Beach office this afternoon (Thursday) so that the areas we discussed could be taken corrected.
Thanks for a great job and keeping me updated. I am real picky about my vehicles and your workmanship met my critefia.
Great service and excellent repair quality on my vehicle. I am most impressed with the consistency of communication on the status of my repairs.
Everyone was polite and helpful, especially Carlos. He kept me updated with all status changes on my car. My car was also repaired quickly with no delays.
Gabriel and Jimmy were on top of it.
I think the updates via texts are effective.
I completely satisfied with my experience at Jim n jacks. Gabriel was excellent and I met and got my car repaired ahead of schedule.
We'll be bringing the car back tomorrow. There are multiple spots of clear coat spilled on the car (nowhere near the repair). There's also a smudge of adhesive on the front bumper that wasn't there before.
You spent 8 days to repair a bumper of the most ubiquitous car in the market
Your excuse was you ordered the wrong part
You sent text messages and updates to the wrong number provided on the paperwork
You provided no updates on the car. I had to call to ask for updates and even then, had to wait an hour for someone to call back with an update
I got conflicting updates (one person said the car would be ready; I drove over to pick the car up only to have you say the car is not ready
You guys were always professional and worked fast. I love the text messages with the daily updates status. And when there was more information to be had Carlos would call and explain everything. The best part. It got done ahead of schedule. I got a text message saying the car was 70% complete. 10 minutes later Carlos is calling me saying it will ready a day ahead of schedule. Great job guys.
Excellent communication and very fast service. Everyone made an extra effort to make this process a hassle free experience.
Carlos was amazing to work with who delivered my truck early
Inside of front passenger side door dirty
Satisfied with J&J, but VERY DISAPPOINTED with rental car selection. Rental counter woman was very nice and she tried very hard. This made the entire experience BAD.
Your staff are friendly, professional and efficient. Jesse was fantastic! You guys made the pain of my car damage go away. Thank you!
Everyone was super nice and my car looks fantastic.
Gabriel was awesome. He gave me a date for completion and stuck to it. It was also convenient turning my car in at Enterprise at the shop. Very satisfied and would recommend to others.
Everyone was very helpful, professional and informative. But more importantly, I felt that the people working here had my best interest at heart. This hometown feeling is exactly why all my family continues to bring our vehicles to Jim & Jacks. Thank you for a job well done, my car looks great!??????
Good follow up and communication.
I discovered my electrical car's charging setting was changed and I may have to bring it into the dealer to be reset, unless I can figure out how to do it myself.
Important to constantly remain in communication with the customer. Doing so with the insurance company is not enough.
I would have wanted a couple of other crapes added in seeing that this is my second car being serviced with you and one repair in 2011 was over $10,000 my ins company AAA paid you. I have also referee others to you. It's always good to remember your loyal customers.
Great experience with Jim and Jack's. Carlos kept me up to date and informed and my car was ready by the end of the week, as promised. Thank you.
Just my car could have been washed better after my last repair this time the wash job left spots on front and back windows
Very professional, beautiful work my car looks like new. So glad I was told about the great work being done at Jim and Jacks. Thank you! Linda J
Gabriel was super great. My car was spotless, washed and waxed and completely detailed inside and out. I thoroughly enjoyed my courtesy ride with Jim's brother. I enjoyed hearing about the history of their family business and the importance of their heritage. Thank you Jim & Jacks.
I have used Jim and Jacks in the past. Your service people are always respectful, helpful and sensitive to the fact that I may be upset because my car is damaged. The counter people handle explaining insurance issues well. I like having Enterprise right there so I can pick up and return the rental when I need the service most. Thanks for great paint and beautiful restoration of my car. It was not only painted but clean inside and out. Very nice It looks perfect Thanks
Over all great experience????
Loved how new the car looks, makes it feel like I just bought it. Repairs to the car are excellent and the car was handled carefully. Definitely the best place to get a car repaired.
Everyone is is nice and helpful. It was very comforting at a difficult time.
The service was prompt, personalized,and professional !????
Friendly staff. I liked getting almost daily status reports on my car. Work was finished in a timely manner. Great having Enterprise desk on site.
This was a very easy process with Jim and Jack's Collision. I'm very grateful for how fast they repaired my car and for the support I got from Carlos.
Vehicle Make : Volkswagen
Carlos was awesome. He kept me informed every step of the way. Your work quality was top notch as usual. Thanks for providing such great service in the So Bay!
I liked being informed of the progress along the way. Everyone was polite and helpful.
Very professional !! Jesse Ontiveros is an asset to your company ! He maintained contact throughout the process and the repairs to the car were exceptional !!
Gabriel was amazing. Great experience and great repairs!
Great service. Car was done before due date
Thank you Gabriel
Finished ahead of time! Very pleased
Such nice employees. It's actually fun to go to J&J's!
I had a different grill put on my car than what it came in with. It was a shiny chrome grill and now it's a different one. Not very happy about it.
Gabriel was amazing. Perfect communication and s job well done. Beyond happy and will recommend to others, for sure!
Great service! Jesse is awesome and makes you feel like you're in good hands. The daily email updates is really amazing customer service. I'll recommend this shop to everyone I know.
Carlos Ku & all the staff were great! Carlos always kept me informed
Efficient, thorough, constantly updated me on the progress of my car.
My car looks great. Extremely satisfied. Thank you
Upon getting home, I was able to see my driver side better out of the sun & noticed a one-inch dent and a three-inch dent were missed by the repair team.
I really appreciated the texts and phone calls keeping me updated on the progress. Great experience!
Great job! Excellent customer service!
Manny was very helpful and made the process as easy and comfortable as possible. Everyone was kind, polite, and helpful and I would definitely recommend Jim and Jacks to others.
AAA approval took some time, but the job was completed pretty quickly once that was done, and the car looks great.
Vehicle Make : Volkswagen
The paint color does not match. It looks like a different years paint color was used.
Amazing process all around. Everybody was so professional and pleasant to work with. So very appreciated! Thank you so much :)
Gabriel provided excellent customer service.
The teamwork and we'll run operation is so evident and valued. Another superlative repair and high/touch client handling!
Manny was extremely professional, knowledgeable and helpful. I would recommend Jim & Jack's to anyone. I was very happy with my experience.
I am very satisfied thank you very much for a easy and pleasant experience! A+++++++++
Thank you for a great job. The car looks brand new!
Thanks for the quick repair and the text updates.
The people were very nice and kept me updated. My requested squirter screw-downs were done, as were mirror scrapes buffed out. That made me feel great, as did the wash/wax on the car's outside and its general appearance.
However, when I opened the trunk, the tire area in the trunk had been opened and the lock-down was not replaced properly, leaving the tire- cover below the mat unlocked and the area unsecured. The trunk floor coverings had also been moved so that they overlapped past the floor edges and were not properly replaced. In other words, someone had opened the tire area and didn't put it back properly, or at all, it seemed. Jesse and I fixed it, but that made me think that some details had been overlooked.
After driving the car, I noticed that the steering isn't tight: it takes a while for the car to turn after I move the wheel. Also, it drifts to the left, so maybe the alignment or something needs to be re-checked. I will call tomorrow about bringing it in to fine-tune the steering and correct the drift.
However, the thing that upset me the most was that someone had taken it on a 7 mile ride, which I pointed out to Jesse before I left. I drove it half that distance (3 ****/2 miles) from your shop. That took me from your shop all the way onto the 405 and to past the Crenshaw exit off the 405. I'm pretty upset about that. I don't think checking out the alignment or steering requires what seems to be a 7 mile joy ride in my convertible; 3-4 miles of riding should have done it.
Also, I was really surprised that you ask customers to sign a "this car has been fixed perfectly and I'm perfectly happy with it" clause before customers even have had a chance to drive it out of the lot. That doesn't look good to a former consumer advocate, nor is it fair to do this to your customers when they're rushing to leave the office after picking up their cars.
I do appreciate the convenience of having Enterprise Rental Car there--smart move and a great idea for customer convenience.
Thank you for your work; I'll be in touch. Ellen Rae
Vehicle Make : Mini Cooper
Great customer service.
Quick and excellent work.
Gabriel was knowledgeable, professional, and responsive to my concerns.
Liked the frequent updates on status and excellent results of repair.
Jesse and other associates were very helpful, I liked their e-mail daily update. Thank you.
Thanks for everything ???? I am so ever great ful. My car looks absolutely wonderful.. You're Awesome
A Fantastic Job. Thank You
Tailgate reverse camera is different from the original.
Jack was very professional and reassuring that he would take care of my repairs. Very honest and straight forward. Completely took care of my issues without a problem and gave me updates throughout the process.
Vehicle Make : Volkswagen
Great daily follow up. Everyone was great. You made the whole process very easy. Thank you.
It was easy to work and communicate with Carlos and team.
The constant email updates on the progress helped me a lot to plan around the repairs and the delivery before estimated completion definitely made it easier on me as I had the car right after I got back.
After repairs the car looked great and the interior/exterior wash before handoff was a nice addition (you'll be surprised how other mechanics give the car back).
Professional, good communication and made it simple to work with.
I would definitely recommend Jim & Jack's to other people.
The team was great and worked very hard to meet my scheduling needs. which were complicated by an extended vacation out of the country.
They also went the extra mile to help with my pick-up schedule! The Hermosa Shop is fantastic.
Gabriel and Lorena were 2 of the most personable people that I have ever met. They answered every sine question from beginning to end. I will be referring everyone I know to J&J because of Gabriel and Lorena. Awesome 10 star experience. They deserve not only acknowledgement but a raise ;)
Gabriel was very helpful an answered all of my questions. I also appreciated the frequent email updates along with the phone calls to let me know the status of my car and its repairs.
What could be better: accomplished in good time and the previously damaged area is now indistinguishable from the previously undamaged surroundings.
Good work, good price, nice people. Thanks
My car was finished by its expected date and the communication along the way was great.
Great service , very professional
Very pleased. From beginning to end the experience was pleasant.
Everyone was so nice from the front desk to the rental office to Manny who was my service advisor
Let me put it this way...when I came to jim and jacks...they had no way of knowing...my doctor had said i needed surgery...I'm 71 and making decisions about my car that only my husband used to make..i work 6 days a week and always tired..and dealing with the insurance co.of the person who hit me..was a terrible experience....but the staff at jim and jacks were always..kind..courteous..professional..comforting..and people friendly..
That includes the very wonderful young lady at enterprise car rental.
My whole experience was excellent! With very special thanks to Mannie..
Not sure of the special.
Very professional service. Keep up the communications. Emails/ phone calls/ texts status are all encouraged.
All I have to say is amazing!!!Great service and a great staff. Thank you for all your help Lorena and Leslie. Also I really want to say thank you to George talking about going above and beyond can't say enough about him. And last but not least Gabriel amazing service helped me along throughout the whole process and was in continuous contact. If I ever get into another wreck I will definitely be coming back. Thanks you guys you're the best.
Manny did an awesome job as the advisor and answering all of my questions ! My car was done on a timely manner and it looks like new !!! I also loved the text messages updating me on the progress of my automobile. I will definitely be recommending Jim and Jacks in the future !
Great all around service from every team member.
You guys did an outstanding job on my 2012 Subaru WRX. The color matching to the original white pearl is impressive. Service was great, Jesse. Thank you.
Drop-off took over an hour when I was originally quoted 30 minutes and had pre-registered. You could tell the employees were doing their best. The rental cars should be ready to go and not take another 20 minutes to get washed. Some of the employees should be provided with new uniforms/ shirts without holes in the elbows for a better appearance. Employees need more support.
The best ever!! My car looks brand new and I sincerely appreciate the car cleaning. What amazing service!!! Thank you so much.
been there many times now so always appreciate jim n jack's service
There'is not enough space in this box to say what I have to say. The. At has to be returned for the third time. Very disappointment about the craft an ship on the car. Please call me and I will explain. I don't think I will ever return after this experience. And I will not recommend anyone to your body shop.
Outstanding service and courtesy. This is our 3rd repair here and all were fantastic. Wouldn't even consider going anywhere else. Thanks for the great job.
I have no complaints. You all do a wonderful job there. My family and I always take our cars there, and will continue to. If I had to say anything negative it would be my experience with enterprise car rental. I understand that they are a separate company, but unfortunately people might be irritated with the experience. I don't hold Jim and Jacks responsible for any error of theirs. I will continue to recommend your business to anyone who needs repairs.
Fast, convenient and amazing work. Effortless experience having the damage to my car repaired.
Appraiser and car rental on site along with the super helpful and friendly staff got it done. Thanks Jessie,reception and the rental car staff for making my car fixing journey a great one.
Car is like brand newith when driven off of the lot.
Easy and smooth. Work was great an my man Gab..... well he always takes care of me. The customer service was awesome. Gab even arranged to have me picked up. Driver was a super nice guy too. Thanks for making my 2004 4Runner look like new again!
Absolutely incredible service!!! Thanks Carlos
Manuel is a consummate professional and handles customers with class. I know I can always entrust my vehicle to Jim & Jack's for the highest quality work.
Anthony was a pleasure to deal with and Joe made the car rental very easy. Thank you all.
Vehicle Make : Mini Cooper
Carlos took great care of my car, I was kept up to date on progress via text, and my mini looked like it was brand new when I picked it up. Thanks!
Jesse and Jim are great and truly appreciate
The work being done on schedule. Actualky ahead
Car looks like new..thanks
Customer service was poor at times and not understanding
Thank you so much.
The car is perfect!
Keep up the good work is all you need to do Every thing done was top notch thanks!!!
Vehicle Make : Volkswagen
They did a great job on the repair and it was fixed quicker than expected. My car looks brand new.
It was nice how I was kept informed of the progress, and that the car was finished a day early !!
Carlos was amazing, he always Kept me in touch with what was going on with my car and finished the work a week early!!! I am very happy with the results!!!
Finished **** day earlier than expected, and they kept me posted on the status of my car the entire time. Their quality and customer service is #**** !!
The rear window has scuff marks from a tool that never existed. Driver side door has a scratch that was not there before the repair.
Looks good. Clean. Thanks.
The work was done as perfect as possible. Jesse Ontiveros was person who helped me and he was fantastic. And it was done for an extremely fair price.
I really appreciate a job well done. the repairs were made in a timely manner and I was made aware of each step of the process. Big thanks to Leslie and Manny!!
Your email notifications were a little behind but a great help in staying informed on the status of the repair.
Customer service that exceeds all expectations. Many, many thanks and much appreciation to Jesse anxiety the rest of the team.
I am very happy with the job done on my car. I was kept abreast at all times. It was completed earlier than I was able to p/u the the car
Jessie is the best and most professional service advisor I have ever had the pleasure of working with. Always concerned and courteous.
Why you allow the insurance companyo of the person who wrecked my car to dictate the repairs is beyond me. It was not fixed right.
I expected to be updated along the way for the repair to my vehicle, especially since I received an initial texts a Ying I would get updates...but instead I had to call and wait amd call again for information. Otherwise, I was happy with the repairs.
Need to check the opening and closing of the rear door.
Thank you for doing a fantastic job and getting it done much faster than I expected!!!!
You guys did such a good job
The work on the car was great, but I was going through a small insurance company to pay for these damages, and was told multiple times by multiple people that these small insurance companies with whom your shop doesn't have a contract take forever or take their sweet time to come out and approve any extra repair estimates. That would mean you guys might have my car for a long time. It amounted to bad mouthing non- contracted insurance agencies. And the fact is, that small insurance agency (national general) pretty much immediately approved the extra damage estimate, and did nothing to hold up the process. Theres a difference between managing a customers expectations and just giving them negative information which is just frustrating, especially when it never comes to be.
I would recommend Jim and Jacks
Vehicle Make : Volkswagen
Your communication during the process was outstanding.
Maintaining communications with the customer through the process even if it is not the best of news or the schedule has slipped is important. Manny kept me up to date, calls were returned promptly, and I had great service. And the best of all the car looked great when done. Thank You.
Repair was fantastic as usual. It took a little longer than expected. The detailing after the repair was exceptionally great and very much appreciated.
My air conditioning doesn't work once I picked up my car. It was working before you worked on my car. I
Excellent customer service,!
You guys are the best! Top grade in all areas. - customer satisfaction, technical expertise, insurance collaboration, etc. I'll even do the TV commercial
You guys are the BEST!!!!!
This is the only place in the world if you want anything done right to
I Would never go any where else!!!
Thank you so much !!!!
Extra thank you to George , he is wonderful!!!
Very nice job and clean thanks. Jessie was great too.
Yes, and Manny (Manuel) was our point person there. He was so helpful, resourceful, and communicative. We very much appreciated it! Thanks!
You guys are awesome..from Gabriel to the techs to office staff. Manager Jack even had an infectious smile..Thanks again. I shall return if warranted and will refer your services. s
I will definitely recommend this auto body shop to anyone. My first impression of the office and front desk was excellent! Jim & Jacks receive an A with updates and notifications on the progress of my vehicle. Jim & Jacks personnel and Gabriel were exceptional especially the fact that my vehicle was completed before the estimated due date of repair.
I would come back. And I would recommend to a friend.
You weren't able to, I already tried.
Manny absolutely crushed it! You should give him a raise and promotion today.
He Handled everything from start to finish as promised.
He was in contact with me every step of the process.
Truly he is the best.
Very cautious a little expensive
I expected the repair to take about 3-4 days. Jim & Jacks was able to repair the vehicle in two days. The repair looks great!
Will recomend to all my friends
When I called on the final , at 100:00 am, to ask about the specific time. Carlos said he thought 12:00, i said that would be great, he said he'd check and call back. I live 45 minutes away. At 11:00 I decide I'll go that direction and he should be calling. At 11:45 I was in El Segundi, I called again, Carlis said he thought it was was ready and would call back in 5 minutes. 15 ministers later I decided to drive to the shop. My car was done. But 2 times I had been told I would be called back and was not. I had a busy day to plan and wasted time not know. Carlis worked to meet the time I liked, but was too busy to let me know what was going on. Not good customer service. Your people need to have more time to be courteous to people and not be so harried., because the work is good and everyone professional and helpful.
Manny was very condisending and very less than willing to assist me for a quote unquote "BUMPER JOB" but due to his less than accommodating attitude a 1200 job is going to negate a 5 to 10 thousand dollar job of it ever arises. The work was fine but never again will I ever return. I was referred to you by no less than 4 friends. From this point I will never refer your shop and will actually direct any friends and or coworkers to avoid your shop and also filed a official complaint with Nationwide due to Mannys terrible very non customer friendly attitude. Thank you for asking. If I may add Jack, the Jack that has been working there forever was very apologetic and very willing to assist in every way possible to make things right.
I am very pleased with the repair work and also the excellent customer service Jesse provided. I will refer people that need body work to Jim and Jacks.Thanks for the great repair job my car looks great again.
Vehicle Make : Mitsubishi
Jesse always helps me out and treats me with respect! Jim and Jacks has repaired my bumper several times and they always do a great job especially color matching which is hard when you have an orange car! I'll always bring my work to you!!
My truck looks excellent. Thank you very much !!
Anthony did an excellent job keeping me informed concerning the ongoing progress of my care repairs. I was very pleased with the care and condition my of my car since it was a brand new 2016 and he had to work hard to find all the parts.
Thank you Anthony
I look forward to talking with someone. Thanks for asking.
The guys at Jim & Jack's were incredibly helpful. They kept in constant communication with me and provided me with frequent updates on the status of my vehicle. I couldn't be happier with the final results! It looks as nice as the day I bought it. And they did it all ahead of schedule. I would definitely use them again.
Manny was very helpful. We are repeat customers and will continue to be so. Thank you
The only place I want my car worked on. Great staff and finished product. Thank you.
As always Jim and Jack's has provided excellent customer service and complete satisfaction.
Please be informed that you have a very good customer service employee Mr. Jesse Ontiveros. He provided me very good service & I want you to know that he is a great asset to your company.
I will surely recommend your company to my friends. Thank you.
Very friendly helpful service! Very happy, thanks!
I'm very impressed- made an old car look new again. I'll be back.
Thank you for the excellent service.
Nice job of following through on your commitments
Courteous communication. Ease of process. Fine workmanship. Lovely people to help me. Thank you.
Gabriel was true to his word. I asked if I could have my car ready a day earlier, because I was getting married, and he made sure it was done.!
Thank you for taking care of me and providing great customer service!
Excellent service. My car looks like new!