Merida R.
Vehicle Make : Infiniti
For years I have been coming to Jim & Jacks. The staff and level of service you receive is wonderful.
Shirley R.
Vehicle Make : Hyundai
Fantastic customer service and quality work.
Rachel L.
Vehicle Make : Subaru
Great service. Great work
Larry H.
Vehicle Make : Toyota
Jim and Jack’s did an excellent job communicating every phase of the repair process.
Rebekah M.
Vehicle Make : Toyota
my insurance company just sent me a message of a claim that jim and jacks expressly said they would pay for - damage that occurred while my car was in jim and jacks possession. when i picked up my car, jim and jacks assured me again it would not be sent to my insurance company. but it was.
Ruth K.
Vehicle Make : Toyota
My wife and I were very satisfied with your company's great job to repair our car. It is clean up high quality job. Thank you very much. We are living in El Segundo near your office, so anytime we need your help, contact your office. God bless you.
Rafael M.
Vehicle Make : Range Rover
Good work
Geoffrey N.
Vehicle Make : Cadillac
Very good communication re: progress of work, time car will b finished
Jo-ann M.
Vehicle Make : Vehicle
On time delivery, excellent work, great staff interaction! Thank you!
Karen Blick.
Vehicle Make : Chevrolet
I want to call out Junior Gomez for his professional and excellent customer service. This is a challenging time to perform any kind of retail business in the middle of. Pandemic, and Jr. Gomez did an outstanding job at taking care of our car repairs and managing expectations through out the process with Ji and Jack’s.
Greg Peters
Jill M.
Vehicle Make : Subaru
I was at the El Segundo location. Very informative. Great team work and good follow up my my main contact.
Sally T.
Vehicle Make : Toyota
Everyone was polite, knowledgeable, and efficient.
Hoang P.
Vehicle Make : Vehicle
The car repair looks good but the piano black trim on the center console has some overspray on it. In addition, the most disturbing thing I found seems to be on the passenger side front wheel. There is a rash on the wheel and it looks like it was filled in with a sharpie. Our car is garaged and goes in parking lots not next to a curb and we would surely have remembered this incident. The fact that the damage was colored in and I know I would have detected it previously almost surely suggests that it happened at the repair shop.
Kristen W.
Vehicle Make : Lexus
Monica helped me through the entire process. She was very diligent with keeping me appraised throughout the process and was always available when needed. My mirror was delivered and installed just as promised. I will always go back ato Jim and Jack's and hopefully be able to deal with Monica again. Very satisfied customer.
Allison M.
Vehicle Make : Ford
The team was exceptional from top to bottom.
Joyes G.
Vehicle Make : Ford
Good the exclusive the muffler wasn't available what is sad ????
Dona M.
Vehicle Make : Lexus
Great job on the repair and I appreciate the updates.
Mirka P.
Vehicle Make : Audi
Excellent, thank you.
Andrea R.
Vehicle Make : Dodge
Extraordinary work!!
Debra L.
Vehicle Make : Subaru
Great job. Francisco was a world class customer service manager.
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