Marina auto body is so professional!
I loved the email updates and personal calls.
The car is beautiful ! Thank you for a perfect job.
Hi, while the work completed seems to function appropriately, I dropped off the car on Monday July 24th, and nobody called me - ever - to let me know what was going on with the car. It was only when I called the following Monday, July 31st, that I found out that the car would be finished that afternoon and available for pickup at the end of the day or next morning. The staff member said that the woman, January, who was responsible for my car and claim with Liberty Mutual had been out for several days and apologized for not contacting me. Obviously, my case fell through the cracks and nobody took ownership of it. If I have an issue with my car again, I might take it to Caliber Collision instead of Marina Auto Body as I actually had a very good experience working with them once before. Marina Auto Body is way more conveniently located as I live right down the street near the canals, but Caliber Collision was a lot more organized when I worked with them in the past.
I hope you use this feedback to improve your customer service.
Fernando is the best! So pleasant to work with and such a sweetheart. Thank you for providing such great service to my car!
I really liked the customer service that I received.
Everything was great at Marina Auto Body. John and the staff was helpful, courteous, and communicative. I would definitely go back.
the damage was so smoothly repaired, it looked like a new truck
I'm really impressed with the extra mile you guys went to correct a lot of minor issues I didn't see as pressing. I feel like I got a new car! Thanks so much
Thanks s for the fast repair and nice contact!
Excellent service and assistance from Matt and Neil.
Matt was very nice & I was happy to be able to have the car repaired while I was on vacation. That worked out very well.
Thank you very much.
Vehicle Make : Volkswagen
Car looks great
The people there are really friendly and yes i was very satisfied with there work. I recommend people here
First of all, hats of to Neil. He was there through the entire process, start to finish. Neil was professional and people friendly. This made every run smoothly. The other staff and the front desk were kind. Grade A service!
Great communication, fair pricing, nice work.
I foind Marina Auto Body to be a very pleasant & calm working environment where customer service is job 1.
Everyone was very Caring and Professional. The Service was exceptional from the initial estimate, to setting up an appointment. I was warmly greeted pulling into the driveway dropping off my vehicle. The office had already called the Enterprise Rental Car Agent to pick me up. Enterprise was just down the street from the shop and were really great to work with. You could tell that there was a strong professional relationship and camaraderie between Marina Auto Body and Enerprise. I received several phone calls to keep me update on the Status of my car being repaired. The Vehicle was ready before the original estimated time which was great because it allowed me to coordinate my work schedule around traffic and pick up. Picking up my Car was very smooth as well. They warmly greeted me again and again took care of having Enterprise pick up my Rental. The finished work looks fantastic. The rear bumper looks brand new. The Gentleman who delivered my car was really kind and helpful. My car was cleaned very well. I am sorry I don't remember everyone's names but please pass on my appreciation to the entire staff who helped me out. I would definitely use and recommend Marina Auto Body Again. I received the post care card, but I forgot to ask for more information about washing my car if possible. Thanks Again for everything.
Very professional, great communication, timely updates, thorough explanations. The customer feels important, not as if the body shop is doing him a favor, as is often the case.
Excellent job on all accounts!
My 2000 accord looked brand new when I received it.
You did good work as always, and excellent customer service!
Vehicle Make : Volkswagen
The customer service is perfect, People are very nice from the estimate until they give your car repaired back! The body work in my case was impeccable, the car looks untouched brand new !
Thank you, Marina Auto Body Inglewood !