I picked up my car thurs the 12th aS OF NOW NOT SO MUCH WITH MY INSURANCE CO, I WAS HIT WHILE STANDING STILL IN A LEFT TIURN LANE, AND YET I UNDERSTAND THAT THE RESONSIBE DRIVER INSURANCE CO HAS NOT BEEN NOTIFIED OF THEIR RESPONSIBILITIES AND AID FOR ALL THE DAMAGES, NEX TIME I WILL FIND INSURANCE COMPANY THAT WILL REPRESENT YOU THAT CARES, YOUR SERVICE WAS IMPECABLE AND VERY BUSINESS LIKE EXCELENT
I was impressed about all the emails and calls updating me about my car all through this process. The car looks great! Thanks
I picked up my car today and it looked better than new!! The entire staff at the Glasgow location were courteous and professional. I was given updates by my estimator several times while my car was repaired - very quickly!! Thank you Marina Auto Body for a wonderful experience!!
thank you for making the process so easy!
The job looks great, and I love how Marina Auto Body kept me updated throughout the repair process.
Marina auto body is so professional!
I loved the email updates and personal calls.
The car is beautiful ! Thank you for a perfect job.
Hi, while the work completed seems to function appropriately, I dropped off the car on Monday July 24th, and nobody called me - ever - to let me know what was going on with the car. It was only when I called the following Monday, July 31st, that I found out that the car would be finished that afternoon and available for pickup at the end of the day or next morning. The staff member said that the woman, January, who was responsible for my car and claim with Liberty Mutual had been out for several days and apologized for not contacting me. Obviously, my case fell through the cracks and nobody took ownership of it. If I have an issue with my car again, I might take it to Caliber Collision instead of Marina Auto Body as I actually had a very good experience working with them once before. Marina Auto Body is way more conveniently located as I live right down the street near the canals, but Caliber Collision was a lot more organized when I worked with them in the past.
I hope you use this feedback to improve your customer service.
Fernando is the best! So pleasant to work with and such a sweetheart. Thank you for providing such great service to my car!
I really liked the customer service that I received.
Everything was great at Marina Auto Body. John and the staff was helpful, courteous, and communicative. I would definitely go back.
the damage was so smoothly repaired, it looked like a new truck
I'm really impressed with the extra mile you guys went to correct a lot of minor issues I didn't see as pressing. I feel like I got a new car! Thanks so much
Thanks s for the fast repair and nice contact!
Excellent service and assistance from Matt and Neil.
Matt was very nice & I was happy to be able to have the car repaired while I was on vacation. That worked out very well.
Thank you very much.
Vehicle Make : Volkswagen
Car looks great
The people there are really friendly and yes i was very satisfied with there work. I recommend people here
First of all, hats of to Neil. He was there through the entire process, start to finish. Neil was professional and people friendly. This made every run smoothly. The other staff and the front desk were kind. Grade A service!
Great communication, fair pricing, nice work.
I foind Marina Auto Body to be a very pleasant & calm working environment where customer service is job ****.