The whole experience was amazing! I was impressed on how informative as well as so very kind at all times to me but the up dates well awesome!i just was so impressed just like I am when Diron at Bob ****”n” edmond takes care of my Escalade, I just do not worry! You hav fantastic customer service as well as body work, thank you
Everything looks good completely satisfied unless something shows over the next few days.
Kim did a great job of keeping me updated on the progress of my truck, and they were able to finish up ahead of schedule since I needed my car back by a certain date for a trip!
The repair was good, clean, and on time. The service was really friendly and professional as well.
Job well done on the vehicle, but the communication of the status of the vehicle was the best I have ever experienced!! Thanks.
Kim was awesome! Kendall also was very helpful! Loved the experience with all of your staff! Very pleased with our vehicle!
Great work. Car looks brand new. Completed ahead of schedule.
Don’t send the survey text at 7:00 am on a Saturday!!!! Good service but it seemed to take several days before work actually began.
Great service and finished one day ahead of schedule.
They did a nice job on the repair. Would have liked to have more frequent updates on the progress of the repair, had to call to get updates even though I had signed up to get text messages for updates. Was also called last minute telling me my van was done, even though I was told this wouldn’t happen. But overall, I am very satisfied.
Car drive good and look good did a G good job,just the waiting took a long time, but I under Nissan was at fault. Thank you for doing a good job and the response was very good.
Great service, easy process. Thanks for making it easy.
I loved the updates on my phone
Very easy process start to finish. Great communication through out. Thank you
Thank the staff for their courteous, professional manner.
Excellent job on communication via text as to status and very professional staff.
Good service people in the office and very good work on the car. Thanks!!
Very disappointed the paint work and anything visible was 100% but looking behind the front bumper I have zip ties holding brackets that were on my estimate to be replaced, also check engine light on for ambient air temperature sensor low circuit and honestly I cant seem to find it
Brad was great to deal with. We like the ladies at the counter. The office area, guest area was very clean and appointed well. We liked the text progress reports. The shop looks great from the street! We were imprecándome compared to the Lexus body shop you out perform them on all aspects!
We had two problems.
****. The rental car was Filthy! We spent over an hour getting new blades replaced. The oil need change the third day we had the car. It did not represent Bob **** nor Farmers well at all !
2. We were told by two BM employees that the work including the paint was guaranteed for the life of the car but when we got home and read the certificate it doesn’t say that at all!!! So is it guaranteed for the life of the car including the paint job??? Please respond.