Professional Paint & Body Inc.

I am deeply disappointed in how my estimate was managed and the overall indifference of your staff. I initially contacted your shop after consulting State Farm and asked Jessie how I should proceed. I was told at that time you all were backed up and it would be approximately 2 weeks before we could get it in for an insurance evaluation. I brought the vehicle back at the agreed time, a file was started, and I was told she would be calling me in a week or so to bring it in. I received no call that next week and called the shop. This time I was told it was going to be given to another department and she would be calling me back. I was travelling for work so roughly 2 weeks later in early Oct I called again and this time it was on someone’s desk for review, and I was told I should be expecting a call back very soon. Once again, I was not notified, and with my work schedule and the holidays approaching, the repairs were no longer my main priority. At this time, I decided to stop calling every week or so and just wait for the follow up call. In retrospect I should have just continued to call and push the issue. Life happened at the beginning of the year, and between having a grandchild born 9 weeks early in NICU and having to take off work for 8 weeks I was unable to follow up while still hearing nothing back from your establishment. Fast forward to March 12th of this year. I called to make another appointment and reiterated that I had been given the run around on previous calls. This time Jessie did not answer, but the gentleman I spoke to listened to my concerns and asked me to bring it in on March 19th. Surprisingly, Jessie did call me later that week to verify if I was bringing the vehicle in for repair. I proceeded to bring the vehicle in, and on March 20th State Farm called me to let me know the vehicle was being totaled because of the 75% repair to value rule in the state. This was explained to me to be a safety issue to keep defective vehicles off the streets. I am agitated because my time clearly was not valued and just the overall lack of concern your staff displayed. I went to retrieve the rest of my items out of the vehicle today, reintroduced myself (again) to Jessie even though she has seen me at least twice in the last three weeks. Once I returned from my vehicle 10 minutes later, she still could not seem to remember my name let alone find documentation in my file. I asked if you were available, and one of the guys came to the lobby to “help.” Once we were finally able to locate my original preliminary estimate from August, the gentleman interjected to explain how I could not go by that one because the use of new and used parts depends on the availability and affects the cost. I never asked for this information and told him my issue was with the time it took to get to this point not the estimate. To his credit he did apologize for my claim getting lost in the shuffle, which means absolutely nothing to me 8 months into this situation. Let me emphasize, no one on your staff was ever overtly rude to me, but the lack of empathy was obvious. To not remember my name within 10 minutes of our encounter is either just total disregard at best, or passive aggressive management at worse. I was offered apologies but not one time did anyone attempt to propose a single solution.

I am very pleased. Very professional! I do have a small problem with air noise in the driver window, when we are driving down the road. It seems to be coming in toward the center of the glass. I know it wasn’t there prior to the accident.

Quality.work

I would love to send a shout out and say that in my time of horrible events Professional Paint and Body went beyond Professional. They were kind and compassionate and went that extra mile to help make things smooth. The group of people that I met or talked to were just great. I especially want to commend the owner Scottie Hawkins for having a great business.

Profesisonal and completed on schedule

Job well done from the best paint & body shop around!!

The repairs took some time but was professionally repaired correctly.

Everything looked great and exactly what I had expected. Great job!

Excellent service

The work was excellent. All of the people I spoke with are friendly, professional and competent.

I was kept updated about everything that was going on with my car while it was with you. When I was able to pick it up it was cleaner on the inside than it was when I purchased it. Thank you all for your hard work!

If interested in my feedback I can discuss over a phone call to go into detail on my experience.

Great communication. Friendly service, excellent work.

this is my second time having repairs done with yall. absolutely TERRIFIC !! I recommend to everyone. yall are always paying very close attention to details. and the customer service is fantastic and welcoming !!! thank yall so much for being such a great business!!

AWESOME WORK FROM EVERYONE & MY HUMBLE APPRECIATION & GRATITUDE FOR THE EXCELLENT REPAIR ON MY 2019 TOYOTA FROM AMY AT THE FRONT DESK TO JESSIE & GARRETT & the OUTSTANDING WORK PERFORMED BY THE PAINT & BODY PROFESSIONALS!

You folks do great work.. Can;t think of anyone else that I would trust w/ my collectables.

Best ever

Car was totaled but office staff could not have been nicer!

I was pleased to deal with the professional, considerate and courteous people at Pro. Paint and Body. Excellent work done in a timely manner.

Everything was great from initial contact to completion. Awesome service from everyone!!