Great repairs. Looks like new and communication was excellent! Thanks!
Got my 4Runner back yesterday, on time! Danyelle was super helpful, the center did a great job bringing my new 4Runner back to new again after a collision! Couldn’t be happier with the service, the work, and the people. Purchased the vehicle from Charles Maund, service my vehicle at Charles Maund, and repaired my vehicle at Charles Maund. I’ll never go anywhere else!
Danielle helped make this as painless an experience as possible.
Danyelle was a pleasure! Thank you!!
Thanks team! Merry Christmas....????
Give the woman at the front desk a raise- she’s awesome to work with!
I really appreciated working with Danielle. she made sure that my car was repaired up to Toyota standards. Without her I'm not sure how this would have worked out. Very much appreciated and will continue to bring my car here. Many thanks.
Great work on the truck and by Danielle. Thank you!
I was completely satisfied with the beautiful job Charles Maund Collision Center did on my car. Danyelle kept me well informed and the car was returned to me even earlier than she expected at first. I am very impressed with the quality of work. Thank you!
****) repaired or replaced parts that were painted at Charles Mound Collision center don't match the original paint color "Shoreline Blue" of the rest of the car. Drastically different color exterior body parts immediately adjacent to each other. Given an explanation that that had put "compound" on the new paint. Not satisfied with miss-match colors. Obvious color variance in both daylight and evening light.
2) Hood was repaired rather than replaced. Hood is had noticable warping on the exterior and dent on the interior. Hood not alligned properly. Noticable variance in spacing all around Hood.
3) I had asked for an estimate when I brought the car in on 8/29/18. I returned again on 8/31/18. Again no estimate. Was told car would not be looked at till the following Tuesday. I called the following Friday, and was told it was in being painted and would be done in a couple of days. Again no estimate. Recieved a text that it was done on Weds 9/13/18 afternoon that car was done. Came in to get car on Thursday 9/14/18.
4) I had asked to retain the parts that were replaced on the intake paperwork. When I came to get the car, I was told that " I could not have them... They belong to Allstate". I was not even given the an opportunity to discuss what was going to happen to my car, see an estimate or parts that were going to be replaced. I was expecting a phone call to discuss the proposed work to be done on my car. I never recieved a call from Charkes Mound Collision, ever... Just automated text messages, including a text for this survey. Car was done very quickly, other body shops had quoted me 4-6 weeks Unacceptable.
5) I will be bringing the car back Monday morning, 9/17/18 and will expect these complaints to be addressed with me, by a senior manager for immediate corrections.
I was satisfied with the repair work on the driver's side, but there's a red mark on the passenger side that wasn't there before I left it at your shop. You could have offered to touch it up with a dab of paint. Your before pictures shows a scrape but no sign of it being red.
It was truly a positive experience from start to finish! Danielle and her team did an excellent job! I will definitely refer people I know! Thank you!
No estavien el bando meladejaton muy mal tiene pintura en las puerta dentó
Great experience under the circumstances. Everyone is great.
One of my worries was something would be missed when my car was looked over. Thank you for so thoroughly checking out my car and fixing it.
Danyelle is a great asset to your company. She's knowledgeable, professional and efficient. My experiences with the collision center have been wonderful thanks to her!
Appreciate them cleaning the car.
Thank you to Danyelle and the team at the collision center! They were extremely helpful the whole time and worked with me on dates and times. I enjoyed the text messages that kept me updated on my car’s status. My car was put back together like it was brand new and I appreciate the car wash too! Thanks!