Excellent communication and strong pride in top-notch work
Everything went well, looks good. The only thing was when I made the appointment, had the estimate done as when we took it in, we told everyone we would be on vacation until the 25th. They said that would be great as it gives them extra time. When I got back into the states, I had 4 voicemails, each going further with the fact my car was done and I needed to come get it. That was the only issue we had, otherwise it went well. Thanks!
It looks great! I appreciate the extra work to get the colors to match perfect. Thanks!
I was very happy with Abrams service.
You have done pretty good.
I have had a couple of repairs done by Abra and all nice quality work which is why i chose not to use a network provider of progressive but i have to say that there were a couple of disappointments. The detail job was sloppy - cleaner/armoral type was white drips around the door handle and on my speedometer. Then the windshield wiper fluid reservoir was replaced - empty. Tires were haphazardly sprayed with some type of black tire so splotches and runs on every tire. Just seemed very rushed. Wheel seems to vibrate more but we shall see how that goes.
Great communication excellent work. Thank you.
Vehicle Make : Mitsubishi
The detailing after was not great, areas of white on the inside of both front doors
I'm pleased with the good communication, friendly staff, the quick service, and fine outcome.
For the most part very helpful in keeping me up to date as to what was going on.
timelined me for completion on Friday October 7th they completed it a whole day earlier on October 6th! Will use Abra again!
All around good experience
Vehicle was ready as promised. Service was fast and professional. Would recommend to friends and associates. Thank you.
We were kept well informed about the work being done on our vehicle.
Very nice job. One piece of trim seems a little loose around a fog lamp but it is probaby OK. Nice staff to work with. Thank you.
Really appreciated how you kept me informed as to the progress of the work on my car.
Thanks for quick service and great communication!!
Great work ! Thanks for detailing
I appreciated the phone calls and text messages keeping me informed as to the status of my car's repair.
Loved the customer service updates were timely.
Great staff, great communication, great work!
Improvement opportunity - get Line X to hire more people. The owner was trying to help in the showroom and work on my truck simultaneously which pushed the completion time of my truck past a convenient time for me to pick it up. But, I wasn't charged an extra day for my rental car so it turned out OK.
My car looks amazing. I have had a lot of complements just in the last day from friends and neighbors. I would recommend ABRA to everyone!!
I was in hospital the hole time that the work was done I had to really on the work to be done with out me checking on it. I like that I got messages every day to let me know what progress was being made and the job was done on time and as expected. Thanks so much!!
Wonderful people to deal with
Great service. Car looked like new when repair was completed.
Great service and great work. Thanks!
The car looked great. Thanks
I read a review online that ABRA's customer service was poor, however I thought Toni(?) at the front desk was wonderful. She was sweet, helpful, efficient, knowledgable, and funny. The shop handled 2 different insurance claims at once on my car with apparent ease. One simple part was not in so the shop gave me my car back and told me when the part is in they will come to wherever I am and snap it in. That is incredible customer service. The car looks perfect. I loved the daily texts (I'll miss them!). My car radio was on a pop station when I got in, but I won't hold bad taste in music against the employees :) A job and absolute A people. I would recommend ABRA always.
The job was completed a week ahead of schedule. Thanks!
I WOULD BE WILLING TO RECOMMEND YOUR BUSINESS TO OTHERS.
Received text and voicemail updates every day. Abra was able to fix my vehicle on time, 2 weeks sooner than another body shop had promised. The young woman at the front desk was very knowledgeable and helpful.
Great service as always. I wouldn't take my vehicles anywhere else for autonomy work. I love the status updates I get via text. They are clever and informative. Thanks!
I was pleased at how quick they got my car done. They also noticed there was snow on my car when I came to get it, so they cleaned it and warmed it up for me
So far only had it back one day looks goo so far
Abra did a great job repairing my car! Thank you very much!
We are completely amazed at the timeliness of our repair and the cleanliness of our van when we picked it up. Thank you for detailing AND repairing our vehicle. You truly went above and beyond. I'm a little embarrassed by how dirty our vehicle was when we dropped it off, you truly did a great job. Thank you so much. Happy New Year!
The ABRA facility in Hiawatha went above and beyond when fixing my car, can't thank them enough!
Quick turn around and professional staff.
The daily text messages actually made me smile. (One time I laughed out loud and shared with coworkers.) Typically I balk at what strikes me as overt efforts to coach on how to respond to a survey. In this case, the friendliness and follow--up felt genuine - even before I had decided to use ABRA. The overall experience exceeded my expectations.
Anne H. Carter
Repairs looked great. Was kept up to date and was done on day promised. No complaints. Good job.
Very swift service, and well done, too.
The truck is above and beyond our expectations
Vehicle Make : Volkswagen
Repair looks great, and was done faster than expected!
I cannot be happier! From start to finish they exceeded my expectations! ????
Nice work! I appreciated the communication throughout the repair process.
Great service and spectacular communication! Thanks so much!
Vehicle Make : Volkswagen
Very courteous and very professional. The time from start to finish was less then I expected and also received frequent updates on progress
I was kept up to date on all progress and next steps. Great atmosphere of people. Thanks
Excellent communication and customer service
I would not got there unless they were good!
My car looks great and the price was great, too! I appreciate all the communication before, during, and, after my car was being worked on. I will recommend you to all my friends.
This is our 2nd vehicle to have body work done. Both times exceeded our expectations! I'll always recommend ABRA.
Great hospitality, attention to details, workmanship, staff. Could not be better.
Awesome service, as usual!!
Very professional people. Nice workmanship. Very good experience .
I can see where it has been repaired the color does not match.For the price you charge I shouldn't be able to see where it's been fixed.i will be stopping by to get this fix right
My car looks great! Fast service and very friendly!
Quality work. Quick turnaround.
The Hiawatha group was fantastic! The communication was was absolutely the best. What a fantastic job. Thank you!!
Thanks for great service. All employees were very helpful & efficient
Dixon, Chuck and all the staff at Abra were excellent to work with. I walked away knowing that they had my best interest in mind. I will most definitely recommend their work to others.
It was nice that I received updates almost every day. All the staff were polite and helpful as well. My car looked good as new when I got it back, and I knew it was well taken care of.
I appreciated the periodic updates.
No one went and looked over the car with me when i got it. I think i have new scratches on my car that were there before.
Forgot to hook my horn back up and install stickers under the hood. Otherwise fantastic service and quality of work. I would recommend to anyone.
Thank you for your frequent updates and friendly customer service... I appreciated how everyone that I was in contact with throughout the process made sure I understood the steps and what to expect.
Awesome job! My car and my kids cars all hit deer in the last 2 years! In and out in 2-3 days
You got the job done in a timely manner. Abra was very helpful in answering questions about the insurance and helping me with my concerns with keeping my life as normal as possible under the circumstances. Thank you.
Great place to go! Wouldn't choose any other autopsy shop!!! Customer service was fantastic! Job they did looks fantastic also!
Kept well updated. Very good job.
Kept me well informed on my vehicle. Very pleased
Great communication and great work. Thanks for your help
I liked the texts that kept me up to date on the car's progress. I also appreciated how the car repair was finished by its scheduled completion date.
Have known Chuck for years he's Great
Professional, quick turn around, kept me updated on the status. Great service!
Very friendly and courteous staff!
Very good service and fast
I would like a little more communication about my appt.
Excellent service from everyone- each step of the process. Thank you!
Vehicle Make : Volkswagen
The entire team was fantastic. Everyone was courteous and professional, and my car was repaired very quickly. I am quite impressed with ABRA!
Excellent communication, it was "above and beyond" my expectations!
They said they did an inspection and it turn out i had a obvious radiator leak that they said nothing of, and way over priced per labor, will not be going back there again or refer them to anyone!!
I believe it ridiculous that I'm warned of this survey be fore leaving the shop and asked to score the service as a 10.
They were very friendly. I would recommend them.
The truck looks awesome, and was done ahead of schedule. No complaints here!
Very great friendly service!
When I tried to lock the car, it didn't. Your workers graciously asked to keep the car and resolve the problem on the next business day. They made sure I could continue to use the rental car. I appreciated their willingness to look into the problem.
Everyone was very helpful..... Chuck did an Awsome job ... Thank you
The updates were very welcome as to the status of the work progression. Also everyone I talked with was very professional and helpful. The car was also returned fully cleaned, thank you! Added plus I know my teenager never cleans the car.
My car looks great!! Also, thank you for cleaning the inside and outside of my car! What a nice surprise!
Great job and car was very clean when picked up. Thank you.
Was very satisfied with the work. Work was done in a very timely manner. Thank you
Very helpful employees in making sure the repair services go smoothly.
I have complete trust and faith in the work done by th Hiawatha ABRA team .. I know the work will be done well and honestly.
Was very pleased with service.
Incomplete. Longer than estimate. Dirty.
You guys have done an awesome job for myself and my family in the past. I trust your work, and if I ever hit another deer (apparently they are attracted to my Saturn) I will come to ABRA again.
Service was excellent. Was done earlier than I thought it would be and the repair looks great, plus cleaned inside and out! Thank you! If I am ever in need of car repairs again I will be returning to Abra
4th time to use your service. You did a wonderful repair and very congenial staff. No offense but I hope we don't need you again.
I liked the frequent calls for updates.
The people at abra were very friendly and the work was professional very satisfied
ABRA team was very customer centric. Kept me updated on progress and overall did an excellent job. I will recommend them to others.
Quick service, professional and friendly staff
Prompt service. I was kept informed thru-out the process
Everyone seemed to be working very hard, hope they get to have some fun at work.
Liked the text messages to keep me updated. Did a great job on my repair too!
Great job on the repair. Thank you.
Abra fixed my left mirror which had been damaged when I'd hit a road construction cone. I went in Monday morning for a quote and had the car fixed Wednesday morning. They even saved me money on an after market vendor equivalent. Everything went great, can't tell anything happened.
The appointment was for Tuesday however the part wasn't in until Thursday. The repair was finished Friday. So we were without the car the entire week. They should have called and asked if keeping the car was okay. Additionally, all the work we received an estimate for was not done. It was implied it was our fault however when I scheduled the appointment I asked for all the work that was estimated to be done.
Have always done a great job. They are great to work with.
In and out in 30 mins. Very friendly staff. It's my 3rd time there with 2 different cars.
I love that you cleaned my truck before I picked it up.
Thanks for a job well done. Explorer looks great!
So courteous and the workmanship was second to none!
Even though there was a small issue, car was completed in a timely manner.
The staff of Abra demonstrated what customer service and care truly means. From the first phone call through the repair process and right down to delivery of the completed project and the final paperwork your staff was prompt,courteous and professional. Every member went well past any minimum standard to insure I was satisfied with Abra and to assist me. My car was delivered ahead of schedule and in absolute showroom condition. Even though it's only been a few days I've already recommended Abra once and I will continue to do so. You've made a brand new resident to Cedar Rapids feel very much at home. Thank you to all for a great job done.
I felt like I was important and the service was quick ,done well and the staff was amazing thank you for such great work
Vehicle Make : Mini Cooper
Everything was easy , smooth and great. Staff are really care and keep communication constantly . I really appreciate your work and thank you very much for taking god care about my Mini!you did great job, and I already referred you to a friend!
Thank you for fixing my vehicle in a timely manner and going above and beyond to vacuum and tidy it.
I'd give them a 10 (out of 1-10) they informed us every step of the way and the repair was finished I received my truck even cleaner than I gave it to them. We are very happy and would reccomend ABRA to anyone needing repairs or service!
They did a amazing job on my car, they even detailed the dash. I would highly recommend them to my friends.
I was impressed with the care that was given, including vacuuming and washing the car. It was like getting a new car! Very satisfied!
Deffinently went above and beyond my expectations. Very helpful through the whole process
Well done Abra, well done.