I'd like to speak to the manager directly
They kept me posted about what was going on the whole time they had my car they cleaned the inside of my car which was above what they had to do I was very happy with the service they done for me
Looks great, thank you all.
A job well done they got it done when they said they would
I appreciate that they repaired the damage they caused during my scheduled repair. I was satisfied with the actual repaired area. When I picked my car up from the original repair, I walked into the office and being a customer service professional, I was disappointed. One gentleman stood at his desk eating handfuls of popcorn, another was sitting in a chair playing a game on his phone, another perhaps on the phone for work. The secretary insisted only the one guy could go get my car, rather then one of the guys offering to that were standing there. So I had to wait while she located him, he walked up to get keys and back again to get the car. Then as soon as the car pulled up I saw a quarter size chip on the left front fender that was NOT there prior. So, I am wondering who inspected the vehicle prior to me coming and didn't notice that? They guy agreed. to to take care of it, so I had to leave my vehicle, remain in the rental and had to apologize to "my ride" for waiting. I used to be employed in this same shop years ago, I was an estimator and when someone walked in the door, we all but jumped out of our seat and asked what we could do to help. It was far from that experience. We also inspected the vehicle prior to the customer coming. Had we damaged the vehicle during repair , we made the phone call and took accountability and fixed it. The repairs themselves to the auto accident damage and the one caused by your shop were both satisfactory. I am hoping you find the feedback beneficial for making improvements in your shop. Have a blessed day. Sincerely,
From the initial time of the estimate everyone that I had contact with inclusive of Mathematics were very helpful and made me feel as though their primary concern was to provide the best customer service possible. In addition to the estimate from Abra I had 2 others and although I was treated well at the other locations I did not get the same feeling that they were as concerned as the Abra employees. I was additionally impressed by the phone calls and texts that I received that kept me informed as to the status of my vehicle. If there is a single thing that I could suggest to better the service overall I don't know what it would it be. I would not hesitate to refer someone to Abra and I certainly would go back myself.
Abra did a great job! My wifes Jeep Patriot needed bodywork done when she bought it last year and Abra did the work so i knew i could count on a quality job for my vehicle.
Thanks for excellent service and work.
Great job by all at ABRA in Kokomo, In. My car was repaired & delivered back to me in a very short period of time!
Car looks great.
Staff was professional and popcorn delicios
The soft top on the Jeep Wrangler isn't sealed at the front near the windshield. There is a lot of air noise when driving.
Could have been more informative about what they were having to do to it sooner.people were very kind
I liked the updates on how things were going with the repair everyone was very nice
You all go the extra mile I must say! Vanessa Baker don't ever lose her she is tops! But everyone in that office is just great! Kudos to all at Abe's!
It has taken 4 weeks to replace a door. 3 times it was done but wasn't right. You need to get new technology in there that will do the job right. I will not every bring my car to you again. I will go out of town if I have too. I will use some blow Joe I a back ally before I use you guys again. I will sat Nathan in the office. He has tried his best to take care of me. But when you have workers in the shop not doing their job right it make you look bad. I do not see how in the hell you stay in business..
They did a great job. The car looks better than it did before the accident.
Thank you for your Professional service and all that you did for my car Jerry H
My car burnt up in your possession.
The car looks great! Thank you for great service!
I was told it would take 3 days for the work, but the shop got busy and my car must have been pushed to the end of the line taking 6 work days plus a weekend.
Thus necessitated an extension of my rental car costing me $200 out of pocket which should have been $60. I will not be using Abra again, nor will my friends
unless I am reimbursed for the expenses. Freda R
Great job overall! I like the text messaging updates.
Quality appears to be excellent. Phone calls with updates were a plus. Initial estimate or or about June 11 with a drop off date of June 20. Getting my vehicle back on July 10..some 20 days later for 2,500 damage..unsat!!! The excuse of trying to fix the panel initially wont fly...I saw the xreases and knew it could not be fixed. I woulf be very dissatisfied had i not had rental car insurance on my policy.
Service is excellent! Body shop did all the repairs that were described to me.
We are glad you got the parts and installed as promised.
Door is perfect. Thanks so much
The job looks great! Vanessa was so conscientious when issues arose and worked very hard to make plan B cost effective.I appreciate that very much!
I was well informed the status of my car through the whole process.
Great work. Great people. Really good price. Thank you!!
Color does not match exactly
Everyone was amazing. Thank you!!
Everyone was very professional and polive thank you
Troy Chaney was great kept me informed through the process. Overall it was a great experience with the Abra Team
I asked for the oil in my car to be changed while it was being worked on and was not completed. Also they put a new light in one side of my car and didn't even clean off the other head light. I know it's not in the scope of work but that would be nice jester to make the look more like a mating set or going the extra mile.
My truck looks great, thanks for the hard work.
I will certainly tell everyone how you work in excellence. I was pleased with everything & everyone was very nice & polite.
Courteous, timely and the car looks great. Didn't like the price but it was less expensive than others so the price was right. Am totally satisfied with how I was treated and the exceptional workmanship. Thank you.
Job well done. Completely satisfied.
Looks good, thanks for the rush job.
Outstanding customer service.
All were great, wouldn't go anywhere else!
My truck looks like brand new again!! Can't tell there was ever any damage! Great job everyone!! Thank you so much!! ????????
Great job, very satisfied
Excellent customer service, utmost professional and personal care , thanks again Vanessa
Abra went above and beyond. I would give them a 10!!!
Very professional with fast and friendly service. I would height recommend them for all of your auto body needs.
Troy was always very helpful and kept me up to date on the progress
Thanks for keeping me updated on the repairs.
The repair work was over the top! It exceeded my expectation.I would like to give Roger a special thank you for doing a tremendous job on the body work. Thanks again to everyone at involved.
Troy, was great answering my questions and keeping me updated on the repairs. Everyone I spoke with were awesome at Abbra! Thank you.
Every day I received a text status on my auto repair!
Thanks for your notification texts, friendly service, and great results!
Great service & very friendly people.
Thank you for getting it in and out as fast as you could. I really appreciate it i feel like I'm driving a new car again. Thank you very much.
Truck looks great!! Thank you!! ????????
Very kind staff they kept me well informed and finished my repairs quickly, over all it was a very positive experience. I will highly recommend Abra in the future to my family and friends
Thanks ABRA! Excellent job! Certainly satisfied!
From the service to the update text messages the entire process was great.
I appreciated the friendly and prompt service as well as regular updates. I will definitely recommend Abra to my friends. Thank you, Troy, and all of the other kind, hard working folks at Abra. Great job!
They did a good job on my bumper and I would go back again thank you very much I am happy and thank you Vanessa :) :)
I thought you guys did a wonderful job on my Dodge. I was pleased that you kept me updated every day and I would recommend you guys how great of a job u have done.thank u again u guys we're so nice too.
Excellent service and excellant Vanessa and even secretaries were very courteous thank you
It took a long time to get parts but it was not ABRA's fault, we were looking at the same time and we couldn't find them either. But they did a good job with the repair.
Very pleased with my car. Fast and everyone was very nice. Would recommend ABRA to anyone.
Great communication. Prompt service.
Excellent customer service
My only concern is: even though I understand there was a holiday weekend, it still seemed to take along time for relatively minor repairs.
Great job! Will definitely use, if needed, in the future.
Finished same day and at a very reasonable price.....
Jay was excellent with help in this repair. Very good worker always kept me informed of progress. Also thanks to Todd to make arrangements to make everything happen.
Thank you for taking care of our Chrysler PT Cruiser. I would rate your service a 5 out of 5!! Our service was done in a very timely manner. Your team dealt with my insurance company directly. Leaving me with no worries. Vanessa, was always friendly and personable. She kept me updated on a daily basis via Text message. I will definitely recommend your company to anyone who is needing auto work done.
Major Daniel Beadle & Linda Beadle
They have always went above an beyond to take of me at Santa!!! Thanks guys!!!
Excellent sevice from Vanessa and repairs were done timely and are fine.
ABRA did a wonderful job with repairing my vehicle!! I am completely satisfied and happy to receive my car looking brand new again! I appreciate all the hard work. Thank you so much
They communicated so well with me. Most car places will talk to me like I'm stupid because I'm a female, they didn't! I appreciate that so much! They went so far above and beyond expectations!!
Car looks good, finished when promised....
Right on time and excellent job on the repairs...
One repair item missed after picking up vehicle. Noticed it before leaving and part was ordered same day. Everything will be fine after part arrives. Otherwise vehicle looks great!
The work was very good i am well satisfied 100 percent satisfied thank you.
No one called us to let us know our car was ready.we stoped by and was told oh yes it's ready, we told them we would return our rental car and be right back to get our car.. When we got back no one had even started our paper work. It was 15 mins or more before we were all done.. Not sure we will be using your company again
Quick effective and very informative
Prompt service. Did everything they said they would do. Second time using local shop and will again if needed
The staff was great, especially Vanessa since she kept me informed throughout the whole process. She was very polite and was there from the beginning. My car looks brand new (as it should)!
Excelent service and friendly too. I will recomend you every chance I get to my family and friends!! Thank you!!
Did very well on the body work, and the staff was very friendly!
Great care. Thank you, Troy and team
I was pleased the service i received. Will recommend anyone to take their car to abra to get it repaired.
Excellent job. I loved the daily texts that kept me both informed and amused. Job well done.
Excellent job and friendly service reps
I will definitely come back and recommend ABRA.. From the minute I called till the minute I picked up my van I was pleased. Amazing service
I was a little apprehensive about going there, even though I knew it was owned by Mr Gingrich, maybe it was the fact that it was my BRAND NEW CAR or that I hadn't had an accident in over 30 years, but from the moment I walked in the doorI was treated professionally. I was very pleased with Vanessa and the entire team at ABRA. I didn't have to do anything, including setting up my ride with Enterprise, Vanessa and the team at ABRA took care of all of it! I hope I never need it, but if I do I will use ABRA again and I will refer anyone that needs body or glass work to them. Thanks ABRA!!
Job completed ahead of schedule. Thanks!
They were caring and timely. They kept me informed all through the process. I will recommend them to family and friends
Asap please ****-****-xxxx
Very professional, organized and quick
I appreciated the updates from Troy. Each time he phoned, he was polite, informative, and extremely professional.
Everybody was very professional and friendly!! They did a good job of repairing my car. If I ever needed (hopefully not) I would go back to them again.
Great communication & excellent service.
Thank you everyone.
Vanessa was wonderful! Front desk girls were very nice and helpful! Car looks great and was very clean!
Very polite people enjoyed working with them Troy kept me informed on what was going on
Professional and friendly staff. Promptly answered my questions. Troy was very helpful.
Outstanding: communication and workmanship.
Jay was very thorough and professional.
Very professional and prompt.
Great communication throughout the entire repair process
Great job. vanessa was great.
Service was very good and I was pleased with the customer service.
Very happy with Troy
After look at the work I will be calling tomorrow doesnt look like it lines up on the drivers side line the passages side
Would like to drop by to have it looked at
The work that was done was in good form no complaints about the work. Our complaint is about the lack of communication and the amount of time that it took to complete the job. It should not have taken 10 days to replace a windshield, a side door, and a front fender panel with bumper plastic. Even if you add two full days for paint.
Love working with Troy and staff; topnotch
People were very friendly and helpful
We appreciate getting the truck in so quick and fixing it for our trip. Looks very nice. Job well done.
Troy & the ABRA Team were excellent and did an outstanding job for us (for the second time in the last 6 months -- on two different vehicles). We would recommend them to anyone!
Great job and experience with Abra!
They were friendly and prompt. They not only fixed the car they swept it out too. I appreciate "the extra mile".
I was very happy with the results and the job jay and the crew did.the van looks great.
They did a great job with my vehicle!
Great experience from beginning to the end! Was great getting text messages with updates and also phone call updates! When I picked it up it had also been washed and swept out and a big thank you for that! I will highly recommend ABRA to friends, friends and co-workers!
Troy and Todd Absolutely amazing. I wouldn't trust anyone else to repair my car!
my Jeep was taken in to be repaired upon receiving my Jeep the floor mats we're not in there I have been trying a month and a half to get my floor mats each time Troy said he would handle it and each time he never returned my call so a month and a half later I still have not receive my floor mats or a return call not very happy with customer service at all
Vanessa was very helpful! Thank you!
Fast and friendly service
I was very pleased with the service that I rdreceived. I would recommend you to my friends
I have not reeve it yet. They are redoing the paint to eliminate the orange peel
Service was fantastic!! The manager, Todd, went above and beyond to make sure I received quality service. I highly recommend Abra Auto Body and Glass.
Fast repair time was awesome, thanks for taking the time with me to make sure everything was ok with me. Will definitely reccomend your service!
I had a great experience. The staff was wonderful and Troy made sure I was all taken care of! Thank you Abra!
Thank you for the great service.
Additional damage inside engine compartment was discovered once hood was opened/removed necessitating additional parts & labor than included in original estimate. Age of truck made locating required parts more difficult. Troy was extremely professional throughout the entire process, keeping me informed and answering any question I had. I couldn't be more satisfied & would recommend ABRA to anybody. Great communication and excellent workmanship!
I appreciate the updates and the wonderful customer service. I also really am thankful that you were able to do my repairs so fast!
Couldn't have been more pleased
Great job! I was completely satisfied
Excellent job! All the staff great! Mr Copeland very personable. I have had various issues with Buttons and the service dept but this was a very good experience! Thanks again! Detail of the inside of car was very well down!
Thank u job well done nice professional people.
It was a pleasure working with Jay. He kept me informed everyday on the progress and it was great working with him.
Very professional with all that helped us out! Would recommend you to anyone who asked me about your business. Thanks
Amazing work, great communication, always answered my questions and completed way before I thought would be done. Made my day when I got the call. Thank you!
Happy with the finished results. All concerns were addressed quickly. Thanks so much..????
Troy Chaney was very nice. Kept us informed of the process. I appreciated that because I dont like being without my vehicle. Debbie Longshore was also nice & helpful. Thanks to the team that put my car back on the road!!!
Thanks for cleaning the floor mats and carpets while doing a excellent repair of the truck
Everyone was very professional and helpful.
I dealt with Jay and he was awesome he took care of me and keep in contact with me the hole time, I appreciated all of his help !!
My jeep looks nice. Troy and the ladies in the office were great
Troy kept me informed of the progress of my Dodge, provided extra services to meet my needs. I am very satisfied with the end results.
Job well done . Thank you for the updates each day. Many thanks
Very happy with everything.
Fast service and did an excellent job. Was also happy with the customer service aswel.
I was give estimate and time frame, your people meet both! I was keep informed as work proceed to completion. Very pleased!
Everyone was so awesome and helpful to me.
Thanks for the excellent job and making this a worry free exsperience!!!
The staff were very polite and efficient especially Troy. The process went very smoothly and when I picked up my car it looked brand new. I also did not have to pay my deductible due to bringing it in from buying the car there so that was a very nice surprise. I am very satisfied w/the whole process and would refer my family and friends there as well as trust in taking my car there again.
I'm very happy with the job done on my vehicle and with the service Troy provided.
The car looked great and it was done on time.
Jay was great to work with. Funny, personable and knowledgeable. Work was done in an extreme timely fashion. Great job, no complaints from my side. That goes for progressive insurance as well
Levan Cuthbert Is Great, I give him a 20, for his Working with me!!!
Except for the time taken ( I understand it was unavoidable due to manpower) I am extremely satisfied!
Excellent work! My car looks brand new! The reps who handled our case were wonderful! Very professional, courteous, and kept us very well updated on the status of my car! I will highly recommend you to all of my friends!
Troy was great, awesome to work with and very responsible.
Repair was made to my satifaction
The inside of my car was covered in dust. They did take it back in and clean it up while I waited. I think it should have been cleaned up and vacuumed out. There is also a problem with the paint job. My husband is going to call about it tomorrow.
I am the one that chipped the paint on my wifes new Terrain. She was not happy with me.You did an excellent job on fixing it now the pressure is off me. Thank you Terry H
Thanks for the speedy service! Much faster than I expected!
Troy was very nice to work with!
Great service and updates. They handled all the insurance stuff. Got my vehicle back better than expected.
I was always informed as progress continued in the process of getting my vehicle repaired. The staff was friendly and courteous. Thank you for the service!
Everyone was friendly. That really makes a difficult time easier. You took care of all the paperwork ,now days thats a big thumbs up!
The car looks beautiful and done sooner then I expected. Also they cleaned the inside which was a real nice surprise.
They all were very helpful during the entire process.
Great work all! Thanks for making it a painless experience.
Excellent service and follow up. Best in class!
Troy was the best to work with! He was so professional and made sure I was completely satisfied before leaving your lot!!!
Great work. Thank you very much!