Sanborn Collision Center

Paint did NOT match the rest of the car, should have been adjusted for any fading of the rest of the car. NOT JUST PUT THE SAME COLOR AS ORIGINAL COLOR, without taking into account fading.

I was pleased with every step of the process

Mr. Gage and everyone did a great job on the car. Thank you and I appreciate the work that you guys do.

Very happy with the work.

I will be honest. My experience started a little rocky. I was not getting communication back and almost missed a window to get a rental car. It sounds like there was some staffing issues but I was not very happy. However, when it came time to getting my car I could not be more pleased. Jose worked with me and let me leave the rental there for enterprise to pick up given it was late on a Friday night. Assuring me it would be marked in the system that it was returned Friday. He also stayed open late so I could get my car that night. The way he truly helped me when it was needed superseded any previous issues. I would absolutely use Sanborn again for how I was helped in the end.Jose listened to my issues with the car and ensured it was done correctly. I was very happy with him! He deserves some credit dealing with staffing issues and all.

Well done

I never received calls from the collision center to give me updates about my vehicle over the entire 6 weeks. I was lied to 3 times about when the supplement was delivered to my insurance, that wasted 4 business days. They were not in touch with enterprise or my insurance, so when I called the collision center for updates I had to update my car rental through enterprise and call my insurance to extend the coverage date.I do appreciate the dealership covering the last few days of my rental after my rental car insurance policy expired.

Excellent service. The team was very communicative and professional. My car looked fantastic after the repairs were done. You couldn’t even tell that it had been in an accident.

Didn’t finish work on my car

The paint match for the bumper was very bad. When I initially picked up the vehicle, the difference in color matching was very noticeable. They kept vehicle and repainted bumper. When I picked it up on next visit, there was improvement; however, the difference in color match remains different and very noticeable. I am not happy with the color match.

Great job... Maybe quick whole car wash when all done?

I have had to return twice for subsequent repairs due to the interior door post molding not being secured,( came undone 2 days after I picked up my car) and the seat belt, both on the passenger front seat. The accident damage required the replacement of the back door on the passenger side. The overall experience as to customer service has been very positive, the initial contact as well as the completion and 2 returns for above named issues.

Still waiting to hear back to return my vehicle to finish the repairs

The car rides like it was never hit. And looks like brand new. Thank You

Professional, courtesy and commutative

In the end we were satisfied. Thank you Anthony in the shop for working with me on my concerns…Mike

Jose was amazing, professional and fast! Would return if a need arises.

Jose did an a excellent job of working with my husband, Dennis. Quality of work was great. Thank you.

Don’t bother contacting me. It’s over and I got screwed and there’s nothing anyone will do to fix it. I’ve already completed a survey

I was satisfied with the repair but this is like the tenth survey asking if I was satisfied with the repair.