The communication and updates we extremely pleasing.
Great people, quality work
I was very impressed with the level of service and communication that i experienced with Service King and in particular Mitch. I was always up to date with the progress of the repair. Keep up the great work.
Very professional and friendly staff.
Completed the job in a timely manner.
Kept us informed on how things were going
Everyone was great, especially the service advisor. And the paint looks great
The repair service was performed in a professional manner. Thank you, Linda and Bill Laylin
You guys do an excellent job. Mitch was very professional and kept me up to date on the status of my car. Whenever I talked to him, he was always pleasant and thorough with answering my questions and concerns. I also appreciated the text messages. I tend to get very busy during the day, and the text messages pretty much eliminated the need to call for updates. I would definitely recommend you guys.
Excellent work and very friendly service team!
Repair took longer than expected but the work done looks fantastic. No complaints.
The car repairs reflect the professionalism and pride the technician put into their work
I loved the communication about my vehicle during the repair process. I would recommend Service King!
The communication regarding my car's repair was refreshing to have!
Excellent workmanship and service
Great communication and wonderful work done on our vehicle.
I drove 2 hours on Saturday to only find out that my vehicle was not repaired properly! The repairs were finished 16 days early. So your shop did a rushed job and didn't take the time to see that the bumper wasn't aligned, or worse, didn't care. Not to mention that while my vehicle was in your shop for a month, not a single employee thought to empty a cup of coffee in the car. So my vehicle smells awful. There are pieces to my vehicle on the inside that should be put back to the right spot, like the battery cover and not left in the back seat. It was only washed on the outside and not cleaned on the inside. This is unacceptable service! Now I have to bring it back to one of your shops in my home town for further repairs.
I was very surprised with Service King one of the best service that I have had they were very fast efficient and they actually got back to me kept me updated well and mitch he was very helpful I would recommend them to any body that has been in a car accident thank you
Julio and Service King did an awesome job in repairing both our company trucks. It was a great experience from beginning to end. We will definitely be bringing any future vehicles here for repairs.
Job well done. Good people. Especially Julio.
I appreciate the regular text upsates letting me know the repair progress. As for human communication, there were some hick ups during the process due to lack of communication and misinformation from the estimator/inside sales rep. At Service King. However, he did find a win win solution and took care of me near the end. Thank you. I love my car so far.
Vehicle Make : Volkswagen
Service King, Chandler, AZ, had our VW cc repaired 5 days earlier than their original date of completion!
Yes completely satisfied by the repair work that was done and the regular updates on the progress
The whole repair process with service king was very smooth and easy. I was kept well-informed all along the way on how my auto repair was going. I appreciated their concern and dedication and keeping me abreast of how things were. Mitch did a great job from start to finish, and when he delivered my vehicle to me today it was perfect. Thank you
Got my car sooner than I expected
Personnel very professiona
Vehicle Make : Mitsubishi
Mitch was very informative and an excellent employee. It was the first time I have used Service King and would definitely recommend your company.
Very good job. Very satisfied
Mitch was an incredible help on getting my truck fixed
Several parts that were supposed to be installed were on the floorboard under the front seats. The rear bumper panel doesn't appear to be fully secured.
Mitch made the experience stress free. Great customer service and he always kept me informed. Great job
Exceptional service from first inquiry call to pick up! You've built an awesome team at that location and I look forward to referring them in the future!
The staff at Service King was very friendly and they kept me updated every step of the way via a text message which I greatly appreciated
Professionalism, FOLLOW THROUGH, sttention to detail - and my car is perfect! Thank you so much
The people at Service King were awesome and made me feel very comfortable with leaving my vehicle with them
Great job, car look brand new!
Mitch was extremely helpful throughout the entire repair process
So far everything seems satisfactory
Mitch provided excellent customer service! I have dealt with Service King on Chandler Blvd and rate there service a 10 plus!!
My experience with Sevice King was excellent. Mitch was very professional and updated me regularly on the status of my repair. He exhibited top notch customer service. I am very pleased with my repair.
Mitch did a great job keeping me informed of the progress or issues with the vehicle repair. He was friendly and personable.
Phenomenally done!! I was beyond impressed and I felt like I was picking up a brand new car. Mitch was very nice, thorough, and kept up with updates and you can tell he is passionate about what he does and puts the fullest efforts into his job. Thank you guys!
Car looked great.. the staff was very friendly and informative.
AWESOME speedy service. Mitch is great!!
Mitch was awesome to work with and completely transparent throughout the process. Thank you!
The team did an amazing job. They kept me informed and got the job done in a timely matter. I would recommend Service King to everyone!
Got it done before schedule. My car looks amazing!
Paint color does not match . They will need to keep car manger to match the original paint
Although the shop was very busy, we got our vehicle 2 days earlier than we expected.
Mitch, kept us informed on the progress of our vehicle. He was professional and polite. The repair looks original and the paint matches exactly.
I appreciated the professional service and keeping me informed about my repair. Thank you!
I have some questions about the over spray coz when I tried feeling the whole car were not smooth. I think I am bringing it back tomorrow and have them polish it. Thank you
Every member of your team was awesome. It was a great pleasure to see a business treat customers this way. Congrats to you all.
Great work and customer service!
Great customer service from the time you drop your car off and enter the building to picking up your car when it's completed. I loved the text message updates and the personAL calls from Mitch keeping me informed each step of the way. I'd definitely recommend your services to friends, family members and coworkers. Super impressed!
the girl at the front desk, is a good employee she is a good representative of your company, professional and very helpful! i hope you pay her well!
Julio was very courteous, informative and professional.
Julio provided superior service and followed the old "under promise and over deliver" concept. I am completely satisfied and would give your shop a 11 out of 10.
Excellent workmanship and kept me totally informed of the progress. My car looks beautiful. The employees are also totally honest! I accidentally left some personal electronic items in the car and they were still there when I picked it up. I would highly recommend Service King. Thank you Mitch for a job well done.
The staff was great! From the time you enter and meet the first person until the time you get your car back! It was a job professionally, and excellently well done! I appreciate the updates and the questions that were answered for me! You guys are awesome
Julio was very good with all information.
Thoroughly professional service and my wife really was impressed with frequents texts and phone calls with status updates on the repairs.
Great Communication and follow up. Repair was completed in a timely fashion and looks great.
They made a stressful situations very easy for me. Thank you.
The service was great and quick. I enjoyed being informed along the way.
Mitch was wonderful to work with! He took great care and was always keeping me updated every day. This is the second time I have been to Service King and I proudly give them 100% thumbs up!
Service has always rendered excellent customer service, concerning me. They will always be #1 in my car repair book. No to mention, the courtesy & consideration shown me by the service manager& administration assistant. Everyone was awesome!Thank you R. ****.
I was pleased with how well you communicated with me.
Julio was great! Very courteous and professional!
Mitch Spofford Kept me informed during the the entire repair process. The job was completed earlier than projected to our complete satisfaction. Their entire staff were friendly and made us feel very happy Service King was doing the job.
Loved the frequent personal updates.
I had an amazing experience. They absolutely went above and beyond for me and I greatly appreciate it.
Good customer service, vehicle was clean and ready when promised
Mitch was very helpful during the process.
Professional, friendly, and an extremely high level of service was my experience from start to finish. Thank you.
I scheduled and when I showed up they were very unorganized. Told the guy what was going on with my vehicle and they never check it, have to come back when should have been done the first time.
Our Service Advisor Julio took care of us. He was able to get some small extra work done within our budget. This was the third car I have brought in to Service King and I won't go anywhere else for my body work.
Mitch was great to work with, and always kept me informed, as to the status of my vehicle. I would definitely go back for future repairs. Sincerely, Kerry Henson
Excellent job of keeping me involved throughout the whole process
All State,service king and enterprise did a good customers service job. Thank you and hope i never see you again...lol. .
You guys went well beyond my expectations. Thank you!!
Great service all around from front desk to the service guys !
Concern for the customer and doing a great job for them. Thanks so much for
returning the car to me so very much cleaner that it was. Looked like a new car. Julio was a top notch employee and get a ten on a scale of 1 to 10 with 10 being the highest. I would recommend this facility
I was always in the loop, the repairs were quick and painless!
Vehicle Make : Volkswagen
My wife and I were impressed with the efficiency and knowledge of the people in the front office. When we dropped the car off to be repaired, there was a wait of about twenty minutes for the rental car pick up. During that time we were watching and listening to the young lady behind the counter politely greet the people coming in and set them up with a service representative. She also impressed us with her ability to maintain her composure during a busy time and ask people all the right questions and give customers great service on the phone.
We did not see the shop, but we were impressed by the timely communication during the repairs by Sean, the service rep handling our repair. The repair job looks good.
You rate a 10!! The entire team was awesome.
Everyone I encountered was very friendly. Service was quicker than anticipated. Repair looks great! Shout out to Sean and Jaycee! They were great and deserve to be rewarded for their awesomeness!
Fantastic job. Loved the updates on the progress of our vehicle. The body work was perfect.
I was treated with care and respect . And the job was done quickly and very efficiently. Thank you
Service was great and the employees, thank you for the service,
Mitch was great. Kept me posted on the progress on my repair. Ready on time. Great workmanship. Thank you for great service
I got the best customer service agent! Mitch was awesome!
Everything was done perfectly, and the car was even cleaned! How great! Thanks for keeping me informed on the progress every day.
Outstanding service and communication. Sean kept us abreast of the entire process. Well pleased with the results.
I thought Mitch did a good job of communicating with me and helping me out to make sure that all of my problems were solved.
Very courteous & very efficient! Thank you!!!
Very satisfied your company was very helpful and professional. Finished product on the repair on my truck was excellent. Thank you.
Work was done quickly and ahead of promised time. A very good experience throughout. Thanks again for delivering our Explorer without any problems.
This was a very pleasant experience. Mitch was knowledgeable, articulate and professional.
Every aspect of the experience was outstanding!
Mitch promised it by Friday and it was done. I found a few paint drips on the bumper, but I look at fingerprints for a living. My vehicle was returned looking clean and back to its pre accident condition. I love the text updates too.
Vehicle Make : Volkswagen
I had a great experience all around! I got my car back in better condition than its ever been in! Thanks Mitch!
Prompt, great service and updates!
Liked the continuing status updates. Great job.
Great communication through out the entire process. All work completed as scheduled, plus office staff was very efficient .
Mitch was awesome, kept me informed through the entire process
all service personnel was amazing! Professional
Great service thank you!!!
Great customer service, and very professional at all times.
Thanks for your service!
U have a wonderful service,we r very satisfie. I would recommend u to anyone my family and friends. I will give u a Big 10
Would the estimate have been more accurate the first time if my service advisor did more than just take a picture of my bumper and my odometer? I wasn't surprised that the cost needed to be adjusted because Sean Valley didn't put much effort in the original estimate.
Mitch was very friendly, professional and did a great job communicating with me throughout the entire job.
They were so professional and efficient and kept me informed, and they did an incredible job on my car,, absolutely convenient and excellent work done. I was a very impressed!! Thxs soo much, if I had to rate them it would be as 10!! Thxs so much;)
Mitch was awesome to work with.
They kept me up to date every step of the way. It was a great experience.
Very good repair. 100 Per cent
My lights are not working correctly. I need to bbring the car back
Excellent customer service
Mitch was great. Couldn't have been more surprised at the ease of the process and level of service. Thanks Mitch.
You were able to adjust the repair time to meet my availability needs. Did have difficulty coordinating with the insurance company 'Mutual of Enumoclaw', but you kept me updated, and worked through the issues.
My first time using this company my wife and I was very satisfied and I see ourselves using this company again if we need too. Thank you Service King.
Excellent service. Appreciated all the updates.
Mitch was excellent. He kept me informed on the status of my car and answered all of my questions. Great guy. True asset to Service King.
Awesome updates from Sean Galley and Brett
I would say truly a 10 out of 10.
Sun Lakes AZ
I was impressed with how quickly the repairs were done on my car and I appreciate the great service we received from Julio. He really went above and beyond in making sure the repairs and paint job were excellent. Thank you!
My service advisor, Mitch, did a great job. He was very professional, knowledgeable, courteous, responsive and hit everything done as promised. I would definitely refer someone to him
Mitch was a great employee he made sure everything went smoothly and in a very timely manner. I appreciate all of his help, he truly went above and beyond all expectations I had. He was very relatable and friendly, I can only hope that the next time I have to go through an accident someone as friendly and respectable as him will be there to peice my vehicle back together. Thank you Mitch Spofford for all your assistance! He gave 110% effort! 11/10
Mitch was outstanding. He kept me informed of every step. I will recommend Service King to anyone needing auto body repair.
Car was not completely ready when pick up. My back up camera was not working and emergency trunk lid handle is wiggle
Didn't even wash my car as I was told Service King would do so on multiple occasions.
Mitch did an excerpt bob!
My jeep is missing paint on right side by front bumper
I have had continued success in using the services provided by Service King. I would recommend them to family and friends.
What a great company you are! You exceeded all of my expectations and went the extra mile to help me with helping me to afford my repair.I will recommend service king to everyone.Thank you
A most customer centric organization.
Great service! Great turnaround!
Shawn and the staff in Chandler were all awesome! Everyone was very helpful and nice throughout my service.
Sean was awesome to work with and kept me very informed!
The repairs were wonderful they did a great job, however the customer service was not to my expectation I come from a job that has a high level of customer satisfaction where we make sure our customers are informed and we don't let them leave without a satisfaction I hardly got notified when I was told I would receive call back I was not givin them and I expected a lot better I was not given very clear info of what was going on and no idea thru half of it some people were rude to me on informing of what was going on and I can only hope that this is a lesson so that the future people you guys service that the service and communication will be better thank you.
Joe was terrific and communicated every detail every step of the way. Couldn't be more satisfied.
From the beginning I was always in the loop on progress of my repairs. Our service adviser was just awesome on getting our car repaired in a timely manner. I would recommend Service King to anyone.
Mitch was amazing, I couldn't have asked for anyone better!!
Kept me informed via text message when the car was estimated to be completed daily. I didn't have to call ever and they called me.
Everyone was very friendly, and did an Amazing job! Customer Service and the job done are on point. Thank You!
Quality service! Would highly recommend to anyone. 10/10
You all did an outstanding job. Mitch was very good at communicating each step of the way. No complaints with the service whatsoever.
Mitch was great. Kept me completely informed an went beyond my expectations. my car looks great and the headlights are clearer than they were when I brought the car in. Thank you.
Experience exceeded my expectations. My service advisor Sean was great. On a scale from 1 to 10 I would rate my experience with service king a 10.
Mitch hooked it up. Took care of everything I needed.
I was completely satisfied with the repair of my car. It was done on time, turned out great, and Service King kept me in the loop every step of the process. Thanks!
Sean was amazing!! The GM was the best I have ever dealt with!
Sean is a true professional. I have had the pleasure of working with him in two separate occasions and he has been extremely helpful in both occasions. I will continue to recommend Service King to anyone that needs vehicle repair.
Great job super fast and very courteous
Joe provided excellent customer service! He constantly kept me aware of the prgress with my vehicle and completed way ahead of anticipated completion date.
Mitch went above and beyond his job duties!
We had really great experience with service king. mitch stofford was our service helper. He did great job to help us guide us with everything. I can rate him 10. Exalent customers service he did. Really happy with all. Definetly recommends to others about service king. Satisfied customer????
Repeat client with you; always leave completely satisfied with your performance & I my outcome.
Very well done. I can barely notice any damage now.
Easiest experience ever. Very satisfied with the person who took care of me (Im so bad remembering names) he keep me updated via text abd phone call. Thank you great job
I had an wonderful experience with service King. Sean kept me informed of my cars progress through put the whole ordeal.
Did an amazing job. Thank you so much
Awesome customer service! Mitch was very professional and really made sure that timing was best for me in dropping off and picking up my vehicle.
Well done, recommended to my friends.
Overall a great job and thanks for the other recommendations too
Service King has done another fine job on my vehicle. The service is great and they let me know how far along they were and when my car was going to be done.
Thanks again for a job well done.
Very timely repairs, excellent customer service. My service advisor was top notch.
Super fun and friendly! Originally was quoted 7-10 days for repair and it was just 2. Thanks, my car looks awesome!!!
We didnt start off well with the scheduleing , and it was annoying and i was getting pissed but the work looks good
I was very impressed from the very start with the professionalism and excellent customer service that I received. Mitch was outstanding in every way. He was very professional, friendly, and explained each process as my car was being repaired. I would definitely recommend service king to anyone who needs it and will also share my satisfaction with my insurance company at liberty mutual. My car looks great! Thank you.
Sean was great! He made a bad situation a great experience. The work performed was top notch.
Service King was fantastic. Couldn't have asked for better service.
Mitchell is a very helpful and knowledgeable
Employee. He is also very pleasant.
Sean V was awesome...kept me informed at to the status of my car and met the deadline of getting it done.
I would use Service King again!!
Great service. Work completed was accurate and timely
The results are good and follow up was prompt.
I am very satisfied with your service everybody was very polite I was contacted almost daily on the progress of my truck the work was done great so really good place to have business with
You folks did a great job in updates as well as handling a replacement issue with the headlights. Thanks
Mitch was awesome and kept me updated the whole process! Everyone was very helpful and friendly. Will definitely recommend in the future!
I have had the best experience with Service King. Francisco is the best, I will follow him anywhere. Blessings
After $3200+ repairs the driver mirror was never repaired nor did anyone fro Service King call me to ask if I would like to have it fixed. Now I have to go back through the insurance company and have the car in a shop for another week after having the car in the shop for 2+ weeks. Good service is communication with the customer and finishing the job!!
The car looks as if nothing ever happened to it. Great job.
The girls at the front desk were super friendly and very professional. Mitch was AMAZING. His customer service is unmatched and needs a raise ASAP! I thought this process would be long and draining but it could not have gone smoother or faster thanks to Mitch. Plus, my van looks amazing and now has that new car smell, I will be recommending Mitch and Service King to EVERYONE!
Vehicle Make : Mitsubishi
Everyone at Service King was incredibly helpful and responsive. I loved working with Mitch (rockstar) who kept me updated the entire time. I will definitely recommend them and if I ever get rear ended (fingers crossed that I don't!) I'll be bringing my car back here, no questions asked.