Excellent customer service
My experience was seamless and painless. Thank you!
Some minor dirt in paint that should be buffed out.
Outstanding customer service & communication!!
Great service! Appreciate the texting updates and via phone when any adjustments to the schedule. The detail job was a nice surprise with the auto body work too. Thanks, will use Service King again should he need arise!
Very happy. Just need help with new Side mirror adjustment. It doesn't go up high enough using the control inside the car. .
Over all quite happy with the way things played out. However I live out of start (got rear ended on a road trip) and my one request was to have as much heads up as possible on the completion date so my flight could be purchased in advance. Due to backordered parts the car took a few weeks longer than expected but I still basically got the "your car will be ready tomorrow" call I had been asking to avoid for a month or so.
The only thing that was an issue were the sensors in my front tires were not replaced, however it is being taken care of. Thanks to Mitch
I was very satisfied with the job Service King did on my Jeep.
There is a problem with the back bumper
Great service, no complaints at all about the service or work.
I'm highly satisfied with the quality of work done, the amount of time it took and with Mitch my service advisor.
Good service. I was happy that you kept me informed on progress daily basis
Professional, easy to deal with, loved the texting updates. Put me at ease every step of the way
I worked with Mitch Spoffard and he was absolutely amazing!!! Such an inconvenient situation was made painless by Mitch! He kept in contact with me and there were no surprises! I truly appreciate all the hard work and attention to customer service. What a breathe of fresh air! I just purchased my 2017 Honda Accord new in Sept.and to have gotten in a fender bender and have to already have to get it fixed was horrible! Thanks to Mitch the repairs went off without a hitch! Thanks again!
The new GM is really awesome, it was only his second day there, but he really knew his stuff! Really friendly and helpful!!
Service king did a great job at repairing my vehicle. They kept me up to date with the progress of my vehicle and when they were finished my vehicle looked like new again. Job well done
No surprises were the best surprise
He needs a raise awesome and excellent service
Julio was very professional & focused upon our needs
Very efficient, very kind staff, and great work.
The advisor was great, he went far and above to get the truck repaired
Mitch helped take care of my car quickly.
Great job. Always kept us informed.
Finished early. THANKS!
Mitch is a great asset to your company!
Awesome customer service!!!
Missing parts that would have completed the job, lost caps, didn't clean the inside after painting, got paint on my leather front passenger seat, and the car was completely filthy when returned. I would never recommend this company.
A very good job of keeping me informed about the progress on my truck. Everyone was very helpful.
I love the fact that i was updated through out the repair in a timely matter
Great customer service , I liked the text updates. Work done well and on time .
IT EE OKIG IT IT! Y OOK IG.
Great staff my car looks great
Mitch was great! The repairs on my car look fabulous!! From now on I would always use service king!
Very professional and kept me updated
Team have done a great job. Great customer service . Special thanks to Mitch for keeping me informed of my repaired every step of the way.
So far so good, Looks like a great job. Thank you for your professional help in the matter.
Service King in Chandler got me back in my car to allow me to get back to Colorado in time for work. Mitch helped me trmemendously and Brett did too despite the wrong parts sent to fix the car. I truly appreciate their assistance. I am driving back home to Colorado now and thus far my car is driving very well.
Mitch was thorough and persistent in getting the job done and Getting it done right
My experience with Service King was horrible. They charged my insurance 65 percent more than I could've gotten them for. I even gave them a copy of the purchase order price from another Mercedes dealership. The they quoted me 4 days for what took them 10 days. My insurance company had to pay all those extra days for my rental car. Never once did Service King take responsibility. It was always the parts houses fault. Had to order the same part three times. Never again with this bunch.
Paperwork wasnt ready when we got there. Had to wait 10 for it since nobody could locate the originals. In addition, bumper had to be rebuffed since it had a very noticeable scratch right in the middle of it. My wife and I wasted 45 minutes trying to get out of there.
The friendly relations that Mitch displayed, totally washed car inside and outside
Service King went up up and beyond I'm am so satisfied ????
I am very pleased with the service I received at ServiceKing, I was kept informed at all times. Mitch Spofford was very professional and friendly. The gentleman at the front desk was very nice and helpful as well. Thank you for making this a smooth transition for me. I will be happy to refer anyone else to your shop.
Great communication throughout the whole repair process.
Completely satisfied with everyone and the work completed on my truck. I would recommend Service King to anyone.
Excellent work. Thank you!
They were pleasant on time and accommodating
Wonderful service, thanks@
I like the updates on the progress of the repairs. I am very pleased with all work done and the professionalism of the staff
I was extremely satisfied with the service and quality of my repair for my Honda pilot. Mitch Stafford my service writer went way above all of my expectations. He he kept me abreast of the repair all the way through to its completion. This is my third experience with service king and with Mitch and all of my repairs have been done on time professionally and above my expectations.
They did a great job and I'm half the time they estimated. Very nice to work with
Courteous service and car was ready sooner than promised. Car looks great
Your team was very professional, courteous and thorough. I have used Service King in the past and will use Service King again in the future if the need arises.
My car looks great and I'm super excited to get it back and it was clean and looked great. Thanks so much for taking care of me :)
Thank you for everything.
Before coming to Service King, Allstate gave me an estimate using their Quick photo app for 353. Service King found damages worth three times that amount. Thanks Service King!
10 stars across the board
Excellent service ????????????
The person that handled my carwas awesome and had great communication thank you
Julio did a great job getting my my car looking like new. Thank you!
Best service you can have
Thanks for keeping me so informed on the progress of my Ford
The quality of the repair appears to be excellent and was completed in the time frame initially discussed. Looks like new.
The friendliness and professionalism of the staff is top notch. They always
took the time to answer all my questions. The young lady at the front counter
was very professional and pleasant too.
A sincere thanks to Jason and Mitch.
Your company does terrific work and has very nice people representing your service! Will do business again!!!!
The service was great. I'm totally satisfied with Mitch, he was awesome. Thanks for everything.
Service King kept me advised to the progress of my vehicle's repair.
Total satisfaction. The one stop shop-insurance claim adjusters, auto rentals and repairs all at one location.
Great customer Service by far. Always kept me updated on the process of repairs! Everyone I came in contact with at service king were super nice. Great job!! Thank you
Very professional,thank you.
Service King did an excellent job with my car repairs and finished ahead of schedule. They also were very organized, prompt and kept me updated continuously through the process.
The staff was very friendly.
Your attention to detail is fantastic. Thanks for a job well done!
The Service King team did a great job both fixing my car and keeping me informed as to progress.
Was told it would be ready 3 times, and was not. The 3rd time I came up to pick up my car and they said it still was not ready. So I ended up getting it the next night. Not good.
Thank you all for the Great work!!
And Thank You Mitchel for keeping me updated and for your assistance!
You are all great!
I was always greated with warm smiles and all my phone calls were answered promptly!
I am Pleased!
The communication and updates we extremely pleasing.
Great people, quality work
I was very impressed with the level of service and communication that i experienced with Service King and in particular Mitch. I was always up to date with the progress of the repair. Keep up the great work.
Very professional and friendly staff.
Completed the job in a timely manner.
Kept us informed on how things were going
Everyone was great, especially the service advisor. And the paint looks great
The repair service was performed in a professional manner. Thank you, Linda and Bill Laylin
You guys do an excellent job. Mitch was very professional and kept me up to date on the status of my car. Whenever I talked to him, he was always pleasant and thorough with answering my questions and concerns. I also appreciated the text messages. I tend to get very busy during the day, and the text messages pretty much eliminated the need to call for updates. I would definitely recommend you guys.
Excellent work and very friendly service team!
Repair took longer than expected but the work done looks fantastic. No complaints.
The car repairs reflect the professionalism and pride the technician put into their work
I loved the communication about my vehicle during the repair process. I would recommend Service King!
The communication regarding my car's repair was refreshing to have!
Excellent workmanship and service
Great communication and wonderful work done on our vehicle.
I drove 2 hours on Saturday to only find out that my vehicle was not repaired properly! The repairs were finished 16 days early. So your shop did a rushed job and didn't take the time to see that the bumper wasn't aligned, or worse, didn't care. Not to mention that while my vehicle was in your shop for a month, not a single employee thought to empty a cup of coffee in the car. So my vehicle smells awful. There are pieces to my vehicle on the inside that should be put back to the right spot, like the battery cover and not left in the back seat. It was only washed on the outside and not cleaned on the inside. This is unacceptable service! Now I have to bring it back to one of your shops in my home town for further repairs.
I was very surprised with Service King one of the best service that I have had they were very fast efficient and they actually got back to me kept me updated well and mitch he was very helpful I would recommend them to any body that has been in a car accident thank you
Julio and Service King did an awesome job in repairing both our company trucks. It was a great experience from beginning to end. We will definitely be bringing any future vehicles here for repairs.
Job well done. Good people. Especially Julio.
I appreciate the regular text upsates letting me know the repair progress. As for human communication, there were some hick ups during the process due to lack of communication and misinformation from the estimator/inside sales rep. At Service King. However, he did find a win win solution and took care of me near the end. Thank you. I love my car so far.
Vehicle Make : Volkswagen
Service King, Chandler, AZ, had our VW cc repaired 5 days earlier than their original date of completion!
Yes completely satisfied by the repair work that was done and the regular updates on the progress
The whole repair process with service king was very smooth and easy. I was kept well-informed all along the way on how my auto repair was going. I appreciated their concern and dedication and keeping me abreast of how things were. Mitch did a great job from start to finish, and when he delivered my vehicle to me today it was perfect. Thank you
Got my car sooner than I expected
Personnel very professiona
Vehicle Make : Mitsubishi
Mitch was very informative and an excellent employee. It was the first time I have used Service King and would definitely recommend your company.
Very good job. Very satisfied
Mitch was an incredible help on getting my truck fixed
Several parts that were supposed to be installed were on the floorboard under the front seats. The rear bumper panel doesn't appear to be fully secured.
Mitch made the experience stress free. Great customer service and he always kept me informed. Great job
Exceptional service from first inquiry call to pick up! You've built an awesome team at that location and I look forward to referring them in the future!
The staff at Service King was very friendly and they kept me updated every step of the way via a text message which I greatly appreciated
Professionalism, FOLLOW THROUGH, sttention to detail - and my car is perfect! Thank you so much
The people at Service King were awesome and made me feel very comfortable with leaving my vehicle with them
Great job, car look brand new!
Mitch was extremely helpful throughout the entire repair process
So far everything seems satisfactory
Mitch provided excellent customer service! I have dealt with Service King on Chandler Blvd and rate there service a 10 plus!!
My experience with Sevice King was excellent. Mitch was very professional and updated me regularly on the status of my repair. He exhibited top notch customer service. I am very pleased with my repair.
Mitch did a great job keeping me informed of the progress or issues with the vehicle repair. He was friendly and personable.
Phenomenally done!! I was beyond impressed and I felt like I was picking up a brand new car. Mitch was very nice, thorough, and kept up with updates and you can tell he is passionate about what he does and puts the fullest efforts into his job. Thank you guys!
Car looked great.. the staff was very friendly and informative.
AWESOME speedy service. Mitch is great!!
Mitch was awesome to work with and completely transparent throughout the process. Thank you!
The team did an amazing job. They kept me informed and got the job done in a timely matter. I would recommend Service King to everyone!
Got it done before schedule. My car looks amazing!
Paint color does not match . They will need to keep car manger to match the original paint
Although the shop was very busy, we got our vehicle 2 days earlier than we expected.
Mitch, kept us informed on the progress of our vehicle. He was professional and polite. The repair looks original and the paint matches exactly.
I appreciated the professional service and keeping me informed about my repair. Thank you!
I have some questions about the over spray coz when I tried feeling the whole car were not smooth. I think I am bringing it back tomorrow and have them polish it. Thank you
Every member of your team was awesome. It was a great pleasure to see a business treat customers this way. Congrats to you all.
Great work and customer service!
Great customer service from the time you drop your car off and enter the building to picking up your car when it's completed. I loved the text message updates and the personAL calls from Mitch keeping me informed each step of the way. I'd definitely recommend your services to friends, family members and coworkers. Super impressed!
the girl at the front desk, is a good employee she is a good representative of your company, professional and very helpful! i hope you pay her well!
Julio was very courteous, informative and professional.
Julio provided superior service and followed the old "under promise and over deliver" concept. I am completely satisfied and would give your shop a 11 out of 10.
Excellent workmanship and kept me totally informed of the progress. My car looks beautiful. The employees are also totally honest! I accidentally left some personal electronic items in the car and they were still there when I picked it up. I would highly recommend Service King. Thank you Mitch for a job well done.
The staff was great! From the time you enter and meet the first person until the time you get your car back! It was a job professionally, and excellently well done! I appreciate the updates and the questions that were answered for me! You guys are awesome
Julio was very good with all information.
Thoroughly professional service and my wife really was impressed with frequents texts and phone calls with status updates on the repairs.
Great Communication and follow up. Repair was completed in a timely fashion and looks great.
They made a stressful situations very easy for me. Thank you.
The service was great and quick. I enjoyed being informed along the way.
Mitch was wonderful to work with! He took great care and was always keeping me updated every day. This is the second time I have been to Service King and I proudly give them 100% thumbs up!
Service has always rendered excellent customer service, concerning me. They will always be #**** in my car repair book. No to mention, the courtesy & consideration shown me by the service manager& administration assistant. Everyone was awesome!Thank you R. ****.
I was pleased with how well you communicated with me.
Julio was great! Very courteous and professional!
Mitch Spofford Kept me informed during the the entire repair process. The job was completed earlier than projected to our complete satisfaction. Their entire staff were friendly and made us feel very happy Service King was doing the job.
Loved the frequent personal updates.
I had an amazing experience. They absolutely went above and beyond for me and I greatly appreciate it.
Good customer service, vehicle was clean and ready when promised
Mitch was very helpful during the process.
Professional, friendly, and an extremely high level of service was my experience from start to finish. Thank you.
I scheduled and when I showed up they were very unorganized. Told the guy what was going on with my vehicle and they never check it, have to come back when should have been done the first time.
Our Service Advisor Julio took care of us. He was able to get some small extra work done within our budget. This was the third car I have brought in to Service King and I won't go anywhere else for my body work.
Mitch was great to work with, and always kept me informed, as to the status of my vehicle. I would definitely go back for future repairs. Sincerely, Kerry Henson
Excellent job of keeping me involved throughout the whole process
All State,service king and enterprise did a good customers service job. Thank you and hope i never see you again...lol. .
You guys went well beyond my expectations. Thank you!!
Great service all around from front desk to the service guys !
Concern for the customer and doing a great job for them. Thanks so much for
returning the car to me so very much cleaner that it was. Looked like a new car. Julio was a top notch employee and get a ten on a scale of **** to 10 with 10 being the highest. I would recommend this facility
I was always in the loop, the repairs were quick and painless!
Vehicle Make : Volkswagen
My wife and I were impressed with the efficiency and knowledge of the people in the front office. When we dropped the car off to be repaired, there was a wait of about twenty minutes for the rental car pick up. During that time we were watching and listening to the young lady behind the counter politely greet the people coming in and set them up with a service representative. She also impressed us with her ability to maintain her composure during a busy time and ask people all the right questions and give customers great service on the phone.
We did not see the shop, but we were impressed by the timely communication during the repairs by Sean, the service rep handling our repair. The repair job looks good.
You rate a 10!! The entire team was awesome.
Everyone I encountered was very friendly. Service was quicker than anticipated. Repair looks great! Shout out to Sean and Jaycee! They were great and deserve to be rewarded for their awesomeness!
Fantastic job. Loved the updates on the progress of our vehicle. The body work was perfect.
I was treated with care and respect . And the job was done quickly and very efficiently. Thank you
Service was great and the employees, thank you for the service,
Mitch was great. Kept me posted on the progress on my repair. Ready on time. Great workmanship. Thank you for great service
I got the best customer service agent! Mitch was awesome!
Everything was done perfectly, and the car was even cleaned! How great! Thanks for keeping me informed on the progress every day.
Outstanding service and communication. Sean kept us abreast of the entire process. Well pleased with the results.
I thought Mitch did a good job of communicating with me and helping me out to make sure that all of my problems were solved.
Very courteous & very efficient! Thank you!!!
Very satisfied your company was very helpful and professional. Finished product on the repair on my truck was excellent. Thank you.
Work was done quickly and ahead of promised time. A very good experience throughout. Thanks again for delivering our Explorer without any problems.
This was a very pleasant experience. Mitch was knowledgeable, articulate and professional.
Every aspect of the experience was outstanding!
Mitch promised it by Friday and it was done. I found a few paint drips on the bumper, but I look at fingerprints for a living. My vehicle was returned looking clean and back to its pre accident condition. I love the text updates too.
Vehicle Make : Volkswagen
I had a great experience all around! I got my car back in better condition than its ever been in! Thanks Mitch!
Prompt, great service and updates!
Liked the continuing status updates. Great job.
Great communication through out the entire process. All work completed as scheduled, plus office staff was very efficient .
Mitch was awesome, kept me informed through the entire process
all service personnel was amazing! Professional