Everyone was very helpful and polite. That is appreciated
Service king was great-- but it did take longer than I expected to get the rental car.
Great service and communication.
Very attentive staff and Bill kept me updated consistently! I'm so very pleased with my experience at Service King!
Bill was awesome he kept me informed and gave me all the details about the service about my vehicle. Very professional!
Excellent communication and professionalism byMarco Sierra
Worst experience ever. Thanks but never again.
Location: Mansfield, TX
Rep: James ****
Overall, service at this location was outstanding. Mr. **** was very professional throughout the entire process. He kept me informed everyday via txt/email. When I would call him there was not phone tag. He would pick up the phone. He did an OUTSTANDING job.
The updates about my car were awesome, I never had to wonder when it was going to be finished
Everything was perfect. Thank you
Marco was great. He kept me updated on the progress and he was very helpful throughout the repair of my vehicle.
Outstanding service and customer care. Todd Scott was an amazing service manager. Vehicle was complete as promised. Was keep informed throughout the entire process.
The professionalism and courtesy from the staff and Michael **** was incredible. I appreciate the great job they did on my car. I was always kept in the loop on everything happening with my car and I appreciate that.
I appreciated the daily texts that let me know the status of my repair.
Marco was awesome at keeping me informed. The ladies at the front desk were very helpful and pleasant despite being very busy! Thank you!
Marco was great at keeping me posted through the entire process. Parts came in ahead of schedule and my car was done 5 days before the original deadline. I'd highly recommend you all to anyone else in the same situation.
Vehicle Make : Volkswagen
The worst experience I have ever had in dealing with a body shop, James **** the advisor lied about work and parts for my vehicle. The general shop manager blamed me for delays even though the service advisor would tell me something completely condradictory. The work done to the vehicle was absolute terrible and body panels didn't line up, the gaps were different on each side of the vehicle, a tire was never put on like I was told and because of that I had a blow out on the highway 20 Minutes after leaving the shop, interior parts were incorrectly installed. Overall it was a horrible experience with the completion date changing multiple times, being lied to, and the overall quality of the work. I plan on telling everyone I know to completely avoid service king for any work on their vehicles because of this experience
The communication was great through all parts of the repair.
Excellent customer service, and very quick!
I personally liked that I got a text daily especially saying my car was 52% done gave a chuckle
The customer service people at the front desk were friendly and helpful. Andrew was efficient and thorough in explaining the process from start to finish. Job was completed two days ahead of schedule. Wonderful service but hopefully I won't have a need to have another car repaired.
I have no complaints about the work that was fone to my vehicle.
The man inworked with, I think his name was David or Daniel, was very good. I give him a 10 rating
Quality of the repairs is exceptional
Customer Service is top of the line
The textmessage updates and phone calls we
timely, informative and much appreciated. Mike **** was awesome.
Repairs were time in a timely manner - 14 days is remarkable!!
Everyone st Service King was extremely friendly, accommodating, and professional. My agent was Michael. I could tell it was very important to him to do a top rate paint and repair job on my BMW. He and his crew are top-notch pros who are detailed oriented. They weren't happy until I was happy! I will definitely use Service King in the future. I highly recommend them. 5 star establishment!!!!!
I had to bring my Jeep in to correct some repair work that was not taken care of properly by another insurance company recommended shop. James was my service advisor, and was extremely helpful and took care of everything in less time than I expected. Very professional. And I am extremely satisfied. If I need repair in the future, I'll go to Service King in the first place!
Great Service! Professional, fast and friendly!!!
Bill did a outstanding job. A 10 all the way.
James was awesome from start to finish. I was extremely pleased with his customer service and communication with me through this ordeal. Will recommend this location!
We were very thrilled that the car was completed before expected.
As long as I am not charged for gas, I am happy. Because I left more gas than was in the rental. I won't know until my deposit is refunded. But, yes, I am telling others how nice me & my car were treated.
I appreciate the fact that I get text message letting me know what was going on with my vehicle .
Great work thanks a million will continue using you
Satisfied Roth customer service and updates.
Michael **** at the Mansfield Texas
Location was excellent and very
Professional to work with.
Everyone was amazing from beginning to end!!!!!!!
Excellent service and staff, Michael was Great and worked with me to keep me informed every step of the way.
I was totally satisfied with the work and especially the
Customer service Rep. he kept me totally informed
All the way through. ????
I had a fantastic experience. James was very helpful and answered everything. I will recommend service king in mansfield to my friends/family.
Todd Scott took care of my car. He was super nice and very professional. He made sure to keep me updated about the status of my repair, and my car was fixed before the estimated date and looked brand new! Can't get any better than that ????
They were quick friendly & efficient
James was Awesome!
He continual kept me updated.
He did an excellent job doing the body repair and paint on my Lexus.
I am completely satisfied.
Also the entire staff was great
Thank You, Jeannie
This was our first repair with you and it was great! I really liked the daily emails about the progress of our repair. The completed work looks beautiful and I won't hesitate to recommend you! Thank you again!
Service was excellent. Car was done before the estimated time. Marcos did a great job keeping me informed on the progress. If I ever need (hopefully never) to any work done on my car, I will happily bring it back here.
James took great care of me always keeping in touch and always available if I had questions.
I loved the updates via text. Marco was professional, kind and helpful. I will return to do business with Service King again and will eagerly tell my family and friends.
Thank you Daniel for all your help.
I appreciate the timeliness of the repair. The staff that I interacted with were all very courteous and polite.
Took very good care of my car while it was in the shop. They were able to fish in a timely manner and my van looks great????????
I was pleased to receive texts on the status of my repairs.
The truck still had two dents and they did not paint the inside of the bed where they had to weld something so it's starting to rust and now my custom wheels are missing a center cap when it was on the wheel when the tow truck took my truck to your repair center. I did not take my truck today because it was unacceptable.
I'm very disappointed
I'm very much please with the work that was done and my car was care for properly, was no notice of added damages and no added mileage on my car I'm very satisfied
Great service from front desk to my main point of contact. Thanks and the Buick looks great.
From beginning to end, a great experience. Daniel is second to none in his professionalism. He stayed in constant communication with me on developments & progress. My truck looks very nice...great job! I will highly recommend your shop to anyone who needs a recommendation & do so confidently. Thank you very much! Becky D
James **** was exemplary! Excellent service!
I have had several repairs with Service King, the staff is always helpful and pleasant to deal with. I have never had any issues with repairs that hasn't been resolved.
Thank you for your service!
Service king kept me updated with the repairs to my car and called me with any issues. I was very satisfied with service given.
Job well done, great updates and good customer service
The daily updates were appreciated but the updates from my service manager Marco were more helpful as far as tracking the actual progress of the repair. Great job!
The insurance Travelers insurance should come take lessons from you regarding promptness and taking care of customers.
I felt I was very well taken care of. On a scale of 1 to 10 I rate it 11.
My car was not ready when I was told to pick it up. There were minor problems with the paint job. I left the car and hope it will be ready tomorrow.
Vehicle Make : Volkswagen
Car looks great inside and out--feels like a new car. Great job!
Excellent service all around
Great service, would trust them to service my vehicle any day. I appreciate their hardwork and dedication.
I still do not have my vehicle.
Daniel was great to work with. He was accessible when needed and explained everything he was doing. Thank you.
Super satisfied with the service. Andrew was great at keeping me updated on the progress with my vehicle. Ava was great at the front desk and with phone calls and helping me with car rental information. She even called the gentlemen whom had the rental that I left my garage door opener in for me. They were great!!
All updates were communicated timely. They fixed everything wonderfully and it wasn't a horribly long time. Everyone was very nice. Answered all my questions. I never felt like a bother. It was great.
My car was fixed in a timely manner. I really appreciated the texts updating me re: the status of my car repair!!! Thank you!!
Great and friendliest service! Thank you so much for helping this stressful process go a little easier because you were on top of every step!
We were very pleased with our service from beginning till end. We received updates often and knew exactly what stage the car was in. We were given texts as well as personal calls. The car looks great! The work was done right away and they got it back to us before the weekend. We were more than satisfied with all aspects of this experience. Thank you!
The repair work was fine, but it kept taking longer and longer....firat it took weeks to just be able to turn it in, and then 4 weeks for repairs. Occasionally I had to check in for an update. I guess I should've used the online tracking, then maybe I wouldn't have been feeling sorta in the dark as to when the repair job would be completed.
Associates were helpful and repairs done in a timely manner. Great experience all the way around!
I was updated daily on the actually received my car back a day early than expected & the job was well done. I am very satisfied THANK YOU.
MICHEAL, VADA, and the YOUNG LADY AT FRONT DESK ( I'm sorry I can't Recall her Name) ARE FABULOUS!!!
SHOUT OUT TO THE TECHS WHO WORKED ON MY F150 FX4
AS WELL !!
YA'll ARE ALL GREAT AT MANSFIELD SERVICE KING!!!
Kuddos To ya'll !!!!
IF ANYONE WHO IS READING THIS HAS THE AUTHORITY TO GIVE THE ABOVE PERSONS A RAISE, I REQUEST THAT THEY DESERVE IT..
Is BEYOND 5 PLUS STARS...
THANK YOU AGAIN
TO THE STAFF AT MANSFIELD SERVICE KING,
Marco my Rep at service king did a great job. Everyone went above and behind. We even got a vehicle a day early. Great service!!!!
Not only does the work appear unnoticeable, but they cleaned my car. Major extra points!
The repair and services were excellent. The communication was great. The only problem I had was with the drop-off of my car. I had a 7:00 appointment, but the desk personnel did not arrive until 7:15, the person who I needed to work with did not arrive until 7:25, and Enterprise did not get there until 7:45. I set an early appointment so I so could get to work at 8:00, and I was the only one who got there on time. It took an hour to drop my car off and get a rent car, and I was the first customer in the door. After that, however, servixe was excellent, and the text messages were great. Fast work, and an excellent job on fixing the car.
I really appreciated Marco and his staff for keeping me updated as my car was serviced... All my questions/concerns were answered.
Vehicle Make : Volkswagen
Todd had great customer service. Would be back if necessary.
Bill Nix was very professional and great to work with. He kept me informed along te way.
I was satisfied with the repair, but there were Knicks that I didn't recognized, on other parts of the car.
Once my expected completion date for my repairs had passed, the updates were seldom or non existent. Also there was not a new expected completion date provided.
James took extra care of me. Thanks.
Everything came out great and kept me well updated and answered any and all question I had. Only thing is somehow a dent and paint chip appeared on my driver door which y'all agreed to fix but I think it came from the second shop y'all sent my truck to and possibly opened the door while the truck was on the lift. But over all very happy with using service king for the second time this year on my truck.
James was very informative and communicative! We sppreciated Service King's interest in our satisfaction.
As I mentioned on anothere survey about the experience, James **** was a true service professional who took care of me every step of the way. He even picked up the slack when Allstate was trying to hang me out to dry numerous times. Then when my car was ready on 9/15 he stayed late to ensure that I got my car back that day. Being a customer service professional, I recognize that that level of above and beyond performance is deserving of corporate commendations at the very least. My hats off to James and the entirety of Service Kings #26 for a superb job well done, especially the petite Latina woman that was my first point of contact and, again, James **** for his stellar customer service.
Fast reliable service, Andrew was fantastic with communicating my repair status. The car looks brand new, repair work was a "10" highly recommend Service King to my friends and family.
I enjoyed to work with adjuster Marco and staff. I would give reference to my friends to have the cars repair at Service King.
Michael did a great job coordinating getting my car back on the road. Service King has my business !
Mr James **** was a professional and outstanding representative to deal with.
so far everything has been great. James has done a very good job keeping me informed and my car was done EARLY. thank you
Great service, good follow up and customer service and great work. I will Highly recommend to friends.
Todd was great at service King mansfield!
Daniel was absolutely the best service guy that I had the pleasure of working with. He kept me updated every Tuesday & Thursday throughout the entire process. His personality was warm and caring. I couldn't have had a more better experience, thanks to him.
Your team was really great. Always courteous and informative. They did a good job as quick as I could ask. I would tell anyone to use u.
Marco kept me informed during the entire process. He made to complete all of my repairs and went the extra mile to make sure I was happy. My car looked clean and beautiful! Thank you!
Excellent customer service. Love having insurance & car rental all nder one roof with Service King.
Very professional service from checking to checkout. Repairs were completed ahead of schedule. Marco was great communicating the entire process.
James was great, Our car turned out perfect. From walking in the front door, checking in, service done on schedule! Communication was outstanding. I would use Service King again, recommend Your service to others. Thanks again for the wonderful service.
I was very impressed with the five star service. Todd kept me updated every step of the way!
excellent service from my service man James
Marco and the team finished the job ahead of schedule. The repairs look perfect. everyone was courteous and professional. We couldnt be happier. Thank you for making the experience a good one.
I appreciate being kept informed about the progress of my vehicle. When I picked up my car, there had been a little rain and they made sure I drove off in a clean vehicle.
The whole experience was great. The customer service was superb. I will definitely recommend you to all my family and friends. Thanks for a job well done.
My experience with service King has been great!!
Marco my service advisor was excellent.. He kept me up informed of the progress of the repairs including the details of communication with my insurance company.. He was on point in every aspect of my service experience
James was very courteous, helpful, and came through with everything he promised. Thanks for such a great experience.
Not Happy...Quality very poor...they didn't clean my car...very dissappointed..
Todd did a great job handling my car it looks like new and finished ahead of schedule. Thanks Jeff ****/Mansfield, Texas
The one item that was not to my standards was the estimate. James **** gave me an estimate that was way off by over $300.00. Marco was wonderful. Kept me informed on the repairs etc. Great person to work with.
Excellent service and professionalism by Marco as usual.
Marco was very cordial and helpful. Great customer service.
Very friendly polite custom caring pepile Thanks so very much.
Awesome paint job and bodywork! Mechanical work looked great and detailed. Thank you guys????
This was my second experience with Service King, Mansfield. As of right now, I would not take my vehicle to anyone else. The courtesy and workmanship far excels any I have experienced with past work. Thank you very much and hoodies to Mike **** for his excellent service.
I'm loyalty customer of Service King. I always trust your works. Thanks again.
Marco was such a pleasure to work with. He explained things to us in detail and went above and beyond to make sure we were taken care of and update us on the status of our car. I would highly recommend working with Marco!
James was wonderful! He was very responsive to every question I had every step of the way.
I am very appreciative as to how Service King (Marco) texted me several times a day to give me updates on the condition of the repairs. I will, without doubt, recommend Service King to friends and family.
The service was and the car looks great!!!
James was very details and kept me informed of he progress on my truck. Another great experience. Thanks !!
I'm speechless! Best service ever
Your company was very.professional and gave me excellent service
mr. James at Service King in Mansfield was awesome I want to thank you for the wonderful service
James was very helpful and professional throughout the entire repair process.
I would like to say that Mansfield was not my choice location and after reading the reviews I really thought I made the wrong choice. However.after walking into your establishment the service that I received was totally opposite from the reviews that I had read. I was greeted with customer focus and satisfaction. James **** was awesome his response was accurate and the complete process is what I expected from Service King. This location totally meet my standards and I thank you kindly for the professional service that I received and my car looks new all over again.
Todd was really nice and got my car in for service a lot sooner than expected. He also kept me updated with the progress of my car while at Service King!! Also, there was a very quick turn around. My car looked amazing, like the 1st day I purchased it. Thank you Service King for your awesome service!!!!
James **** and the team at Mansfield were awesome. Finished Two days before it was scheduled to be done. Thank you
I never had to call and ask the status of my truck. The updates were really appreciated. Thank you Michael.
Service was a 10 on all accounts. You should tell the person programming your automated emails that automobiles do not have a motions. They cannot be happy or sad. You're responding
James was very informative and communicated effectively!
Service king kept me informed daily. The workmanship was excellent. And I would like you to know I would recommend you to friends
Vehicle. Been there 5 weeks still not done. Previous repair there fell off. Very disappointed
Michael **** was the Service Advisor that was assigned to our vehicle, he was very nice and kept us informed on there progress. We were very pleased!
The car looks beautiful and so far drives like nothing happened. Thank you very much and if I do need anything I will let you know. Thanks!
Great service! And awesome job done on my car! Thanks so much!
I am completely satisfied my Repair team and representative went above and beyond to make sure my vehicle was at it's best when return to me. it is truly a job well done
It took 5 days to fix a rear bumper after scheduling 3 weeks in advance. I was charged $80 for a paint job and brought it home to find a sizable scratch in the repair area. I will never take a vehicle to your store again and make every effort to to alert others to completely avoid your establishment if they indicate a need for collision repair. Incompetent is a starting point, indifferent to the customer is a theme. I've never criticized a business until this experience.
Everything was great. Especially love the constant communication and updates.
Todd Scott was great to work with. He always kept us informed about the status of our truck. He was very friendly and very professional.
Great customer service, very convenient, love the service repair updates via text. James was super! Thanks for fixing my car!
Steering vibrates and there is a hard pull to the right. Not sure repairing wheel and using salvaged parts was right way to go. Marco an Ms.Vada are very helpful and really nice.
Daniel Deleon did a great job keeping me updated. I like the text updates.
Vehicle Make : Mitsubishi
I'm was beyond impressed with The customer service I received, whoever does the hiring for this location needs a bonus!! The older lady in the front was very nice, but MICHAEL ****, oh my gosh, he's the best ever, I've never had a customer service experience like the one with him, I can't say enough nice things about him, he went above and beyond!! He's a 10 10 10!! TEN!!
My experience with Service King was exceptional! From the very start Marco a expert team member was very knowledgable and professional, he provided continuous updates and information regarding my car repair. His helped me from the very beginning to understand the process, what steps and how Service King will start my car repair and fix the damage. What a relief to know he understands professionally and my concerns. My repair was completed within just a few days, completely unexpected, it was great! Thanks so much Marco & Service King Mansfield,TX!
The service guy James was very professional but when I told him on the estimate it included painting the mirror he only had it touched up and it looked like crap.
The repair guys that worked on my car when they put the bottom trim piece back on which had to be removed to remove the damaged part. They ended up scratching and chipping the paint all along the bottom side of the door and quarter panels on both ends. Then tried to insinuate the damage was already there which James quickly corrected him and said it was not.
Service Manager was called out and he quickly gave direction to have the car brought back, the parts painted and also paint the mirror that wasn't done the first time.
The staff was pleasant as usual. The completion time quoted was met. And I'm very satisfied with the repairs.
Marco was great - continually communicated with us regarding the progress on repairs, was professional, courteous & very easy to deal with.
Marco kept me informed on every step of the repair and he exceeded my expectations by having my car ready a day earlier than planned.
Everyone went above and beyond to make sure I was happy. Thanks for all you do.
wonderful customers service, keep me informed with everything from start to finish, l would recommend service king to everyone l know.my car looks New all over again.
Super easy process. Clean vehicle and scratches and dings are all gone!
Great customer service from start to finish. I liked the text updates and the phone calls to keep me updated on the progress of the repairs. The repairs were awesome! Would definitely recommend Service King to friends and family!
Everyone was wonderful. James kept us up to date on day by day things going on with the car. When it was ready for pickup he offered to help get my car seats out of the rental and into the my car. Very great service.
Car looks great! Cant even tell it was ever damaged! And it was done quick too!
Your staff truly over delivered outstanding service & updates
Macro was awesome. He texted me the whole experience as to what was happening with my car. I truly appreciated it.
Every one was very nice and they kept me updated through every process and completed the repairs in a timely fashion
Micheal was excellent. I give him a twenty on a scale of 1-10
Marco kept me up to date via text message and phone calls!the team was very professional! Thank You for the excellent service and job that you did on my Ford150. I'm very pleased with your work.
I sincerely enjoyed having daily communication with my service advisor. It's not everyday that you get customer service giving you play by play repair updates. It definitely went a long way with me not having to wonder what was happening with my truck. The repairs look great and my truck is back to new. Thanks guys!
Vehicle Make : Volkswagen
We are currently missing the spare tire that was in the back.
Todd Scott was an awesome Service Advisor and a pleasure to work with. He was very informative and did an excellent job communicating with me about my vehicle repairs.
Excellent teamwork and customer service
People there are very friendly, helpful and doing their best to give you best service and keep following and updating me with everything, it is nice experience.
Everyone was very courteous & kept me informed on my repairs & when the repairs would be complete.
Best service I have had in a long time
My carvwas re painted the wrong color
Great service from Marco!! My car was finished way quicker than I ever expected and I was kept updated every step of the way.
As far as bill the guy I was speaking with he was very professional as to keep me up dated . I thought it took to long . Every time I got a call it was something else and more time . The money spent on my truck was 13,000 thousand and I was told it was ready I did not make it to the corner the seatbelt did not work the break system was bad . I can't put the blame on bill but more on the craftsmen ship of the men . After having my truck close to 2 months very disappointed with the out come . I hope I don't have to go back again and again . Bill did help out with my deducible . Like I said to me it is very poor craftminship . I hope to get this ressolved .
Thank you Mike for making my car look fantastic.
Vehicle Make : Mitsubishi
Bill was very professional and kept me updated on everything that was going on with my vehicle. He is awesome! I really appreciate the service he gave.
Mario is a fantastic advisor. He kept me updated from day one. He was prompt to attending to my car although I wad extremely late for my appointment.
Awesome communication thanks Todd!
Good job. Very pleased with the outcome.