Customer service was great just picked my car up today. I need a day are two before I can say I'm totally satisfied.
This is my 2nd visit in 3 yrs and I am just as pleased with the service and especially the body work. Keep up the Great Job Galleria!!!
Tommy is fantastic. His level of customer service stands out to me, and get very sincere. Y'all took great care of my car and I would definitely recommend anyone to service king, and further I'd recommend Tommy. Thank you!
Ron Foster was awesome. He kept me informed and went out of his way to make sure the repairs were done right.
My car was not repaired correctly and now I am having to wait for the repair to be completed.
Top quality customer service - I was very impressed.
Fantastic and timely service
Your repair job was satisfied
Great services and my car was fix quickly
Great service, thank you.
I'm in a service related business & I want commend this location
on the way they kept me informed & the timely way they completed
the work. I would like to incorporate your system into my business
Well done. Wayne
Service king was great. The price was great. The service was great and they kept me updated almost in a daily basis. I will highly recommend service king to anyone.
Thank you for your help with fixing my vehicle so quickly! Ron was very helpful throughout the entire process. I was kept up to date on the progress in a timely manner. I will definitely recommend this particular Service King store and Ron particularly to my family and friends!
No one reviewed repairs prior to work. Car was completed on Thursday but wasn't contacted til Friday. Car is shaking when brakes pressed on highway.
Very nice customer service, thank you
My Service King experience was great. Everyone was very friendly. Ronald Foster gave Excellent Customer Service.
Repairs looked good, completed earlier than expected, Ron kept me informed of the status, and was courteous and accommodating. I would definitely use you again and recommend your services to others.
Excellent customer service and amazing job. Made the whole process simple and smooth. Appreciated the daily updates given. Would definately recommend to friends and family.
Everything went smoothly. Estimate was quick, coordinating the repair was easy, pickup was noneventful. Repair work itself looks great, and I got a "free" car wash. Thanks
I am pleased with the customer service I received from Ron, my advisor. He kept me updated and informed with the status of my car. Thank you Ron! 5 Stars!
Aaron is the best advisor I have met. He is efficient and knows the process very well. I am extremely happy with the experience and the quality of the repairs.
Santos , my representive , from beginning to end kept me posted and took my anxiety away . The front desk attendant was courteous and friendly . The finished work was perfect ! No one wants to have to have a car repaired , but if you do , this is the place to go . I rate Service King on Westheimer in Houston ten stars out of ten !
Amazing quality experience! The service was beyond great.
My was wrecked but now it looks boss
They did a great job, no complaints
They were timely and kept me in the loop on the status of my car.
10 of 10, excellent service. Very efficient analysis of the problem and a timely resolution, although they had to wait to hear from the Insurance Company for authorization. The service manager kept me completely informed and worked closely with my considerable constraints, particularly being from out of town and having no other means of transportation.
Very, very professional. I work for a State Farm Agent, I will recommend Service King to our policyholders should they ever have a need for body repair. I am thoroughly empressed with Service King!!!
Aaron Mitchell was an excellent service advisor. He helped me from start to finish. My car seems great and everyone is so nice at Service King. Joanne G
Efficient, courteous and good work
Very professional. Good service.
This is my second time using Service King and my experience was top notch once again. I will never have my car fixed at any other business. The representative who helped me continually kept me informed on the status of my vehicle and it was even finished early! I will always recommend Service King to any of my coworkers, friends, or family.
I really appreciated the speed, convenience, and clear communication of the whole experience!
I was very pleased at how great my car looks, and how ahead of schedule the repairs were completed!
Superb job!!!!! 10 service!!!!!
Ron Foster went above and beyond in customer service for me. I was updated regularly, nothing was done without my approval, service was speedy, and (the best part) the body work on my car is impeccable. I absolutely love this Service King branch. Everyone in the office is wonderful and friendly. I am just mostly grateful I had the best Service King agent working with me. Great Job beyond measures!
Tatiana and **** took such fantastic care of my car and me. Tatiana even offered to pay for an uber ride to my office which is nearby. **** drove me to work and when my car was ready picked me up to get my car. I was kept up to speed on the repairs by both text and daily calls from ****. My experience could not have been better. I will be talking about they way I was treated like a Queen to everyone I know. My car looks awesome and I feel happy happy happy!! Look me up if you want someone to sing your praises I will be there. On a scale of ****-5 stars I give these two 10 stars. The manager is super as well.
Great service and my vehicle was ready sooner than expected and looked as though nothing had ever happened to it. Also, a thanks to Santos for always keeping me updated.
Repair a success and completed on time.
Vehicle Make : Volkswagen
Tatiana runs the front desk graciously and efficiently. Tommy communicated well with me about the progress of my car repair. These two were my points of contact. I assume that the rest of the team do an excellent job, too.
Great service & very customer friendly & helpful.
Glenn and the receptionist were particularly helpful and quite a pleasure to work with.
Santos was exceptional and went beyond what I would expect! I will recommend to all.
I was handled in a very professional manner by Glenn. He kept me updated on all levels during the repairs. The facility was very clean and everyone was professional.
Thanks a bunch , pluses for guys !
Everything did not go exactly as planned, but Santos apologized to me and that made it right. I appreciate that. The car looks great.
I like that Mr Santos Cruz text And call me with updates on the repairs. I am very happy with Service King service
Tommy was my service advisor. Took fantastic care of me. Made sure I got consistent updates on any delay issues promptly and made sure I knew the completion date at all time. Would recommend to anyone!
Vehicle Make : Volkswagen
Everyone was wonderful!!! Aaron was great and kept me posted about everything!
My car has not been repaired. Convertible top is not working
Santos was outstanding. Kept me updated every step of the way.
Thanks the best work & service????susan Wiewall
Quick response and it was ready before anticipated.
A bit pricey
Thank you for making it easy.
Aaron Mitchell and Tatiana's customer service was outstanding.
Very,very pleasant people to work with.
Amazing service! Almost daily text message updates. The repair looks amazing. Glenn Porter and his crew are real pros. Thank you!
Everyone was very nice and helpful! They made sure we were satisfied with the work. I would come to them again for sure. Thank you
Thanks for the continuous updates Santos.
It was super great working with you and your team.
Great communication, quick turn around. Overall pleased with the experience and would definitely use/recommend again.
Awesome job. Great service.
Vehicle Make : Volkswagen
Everyone was super helpful and great to work with.
Fast and efficient service
I was extremely pleased with the service, updates, and the job done on my vehicle. I will be recommending or returning to this location if in need of collision repairs. Thanks!
Excellent service and communication along the way. No surprises, quality work. Kicking myself for using another body shop for a repair earlier this year.
I was especially amazed at clean and a wonderful wax job that was done. My car looks like it had an expensive detailing done. It look new again inside and out. Thank you all so much.
Great customer service with Ron. Work done in timely manner
Thanks for your quick service. Job well done. :-)
I appreciated the ongoing texts keeping me updated on the repair of my car.
Service King staff was extremely courteous and was able to fix my vehicle in a matter if of days.
I had asked my representative to give me a quote on a few repairs outside the scope of the repairs that would be covered by insurance. He called a few days later and gave the price for one thing but not the other that I had asked for. I asked for this other price, and he said he'd find out that same day and call me back. He never did. I called him back a few days later and reminded him. He still didn't have the price, and again said he'd call me back. This was annoying - if somebody tells me that they are going to call me back, they should follow through and do it.
You said car was ready. I went to pick up car today at 2 pm. Not ready. I was planning to drive family in it to my 95 year old mother for thanksgiving today. Had to use small rental car. No one called me.
Good service, very satisfied.
Great service by Aaron Mitchell and also calvin enterprise
Ron was great. Got the repair done less than two days. He was prompt to our appointment and kept me updated
Service out standing
Employee responds excellent
Very polite and professional
When need work again know where to go
Best over all around
Everyone was very polite but fast.The car looks great was cleaned inside and out and was completed a day early!
Repair was well-explained and delivered on time at the estimated cost. Communication was great during the process.
Great work. Timely. Thanks Aaron!
Ron was really on it! He was very efficient and detailed when letting me know what I was to expect. Ron informed me of the progress every step of the way and actually had my car done before the actual predicted date. I hope all of the representatives at Service King are as great as Ron. Good job, Ron! I will be recommending you to others!
Awesome service overall. Mr. Aaron Mitchell was very patient and worked very hard to help myself and my wife get our Veracruz fixed just like when we first ppurchased it. Awesome job.
Vehicle Make : Volkswagen
I loved the text messages!
Job done well and ahead of time
My service advisor Ron was the best!
Vehicle Make : Volkswagen
The repair quality was very poor, my vihicle had rear end damage requiring a body pull, new lights, trunk lid and bumper replacement. When picking up the vehicle I noticed that there were several blemishes in the paint on the new trunk lid which was not properly aligned and did not close properly. One of the replaced tail lights was not properly aligned and the overall **** and finish looked sloppy. I left my vehicle at the shop to give them the opportunity to make right on the repairs but have my doubts that it will be corrected.
This is added to the fact that my service advisor did not keep my repair status updated and I had to constantly to request updates after the vehicle went longer than the initial estimated ready date (10/19) only to call each day and be told the vehicle would be ready the following day.
There was also some confusion surrounding final payment that my service provider had not worked out with my insurance company.
I chose Service King based on their rating as a "preferred shop" with Allstate. To this point I have been completely dissatisfied with my Service King experience and will also be providing my feedback to Allstate.
They took way too long to fix my car. They took it upon themselves to fix a door that was not broken and in the process cause more problems than they fix because after I got my car I had to replace a few of my fuses because my sunroof will not close my car stereo will not turn on my speakers weren't working and also my interior lights do not come on when I open my door my my stereo does not turn off whenever my car is turned off and I open the door and also there's tape marks over the back of my the back window there are scratches on my tent on my windows I will never bring my car there again I will tell people not to bring their cars there because of my experience and how terrible it was
Good customer service. Fast service.
Starting from Tatiana to Aaron, you have a good selection of staff. Congratulations ! Well done. Workmanship is also good, thank you
Everyone was professional and courteous. The repair was completed more quickly than I expected. All around great experience and a job well done by all.
Appreciated the daily updates and the help with filing with insurance !
The Service King team was organized, professional, and delivered what they promised. Thank you.
Your continued update was exceptional! Also, the speed in which you completed the repair was truly amazing!
Repair was done on time and the personnel was knowledgeble and friendly. You cannot tell where thr repair was done, which means it was well done, sonce it is a new car.
Aaron Mitchell kept me totally Informed every step of the way. His knowledge and caring attitude are a tremendous asset to Service King. I will be recommending him for a long time to come.
Very professional staff who was very helpful and accommodating
Santos went above and beyond expectations.
We've had two cars serviced by you guys. We have been happy both times.
Great work and professionalism
I was told three consecutive business days that "it will be ready tomorrow"... The quality of the final product is as good as new though.
EXcellent customer services
Very good job on my car and with my experience as well.
Yes I'm very satisfied they do wonderful gob thank you
Santos was nice and answered all of my questions.
I had a great experience get my car fixed at Service King. Your staff was very courteous and knowledgeable. Aaron my service tech communicated with me at every point in the process and made this not so good situation as good as it could be.
Thank you for all your hard work.
Just update online vehicle status completion date if it changes.
I had a excepcional customer Services. Thanks you so much. You have a great team. Congratulations
The paint job was very inferior. I will be returning my car on Tuesday, Sep 6 to leave it again to get it fixed.
Everythimg looks good.Keep up the good job.
Excellent work done very timely
I would recommend them highly
Outstanding customer service. The experience exceeded all expectations. My rep Aalen was so professional. ????
I don't appreciate getting my van back with a replacement front bumper that has rust on the inside. I'll be talking to you.
Everyone was more than happy to help you. Great customer service!
Aaron Mitchell did a great job in looking after my vehicle and keeping me informed on the progress. Thank you
Looked like New! Thank you.
Glenn was great! He was upfront about the costs involved and kept me in the loop at all points in the process.
I found my advisor, Aaron, to be very helpful and great to deal with. Service King did a great job on the repair and it was so convenient to have the car rental on site. If need be I will use Service King again! Joanne G
No need to call me. I just want you to be aware that all I ask is an accurate estimated time of when I could expect the car back and if there are changes to the time I was told, I would expect a call to let me know of the changes or delays. Everything else was great and I feel that the truck was repaired properly, just felt that I was the one always calling to find out what was happening with the truck as opposed to getting updates in a timely manner.
I asked for photos to be uploaded from the accident. I did not receive this email. I wanted photos before you started repairs.
I want to thank Aaron Mitchell for being very helpful and professional... My experience was better than satisfactory.
Aaron Mitchell was a lot of help and did an awesome job!
The repair process was easy to drop of car and gather rental. I like the text updatesize. Great customer service.
I felt it took too long. Other than that, the workmanship was excellent.
Aaron Mitchell was great! Helpful, courteous and friendly!
It was awesome and my truck was waxed and detailed ! TKS !
Quick & good quality service.
Great customer service by the 5919 westheimer location in Houston, TX. Mr. Reyes and company were able to make repairs in a short amount of time without compromising quality. Thanks again!
Beautiful job, thank you very much!!
Said car would be ready on Friday. Recd text messages on updates but they stopped on Thursday. Called Friday -waiting on part to arrive- called back later was told not done - call back Monday. Not ready. Call Tuesday -they say pick up at 4 pm. Aaron Mitchell is ALWAYS on the phone OR NOT AVAILABLE. Brought my 2014 Mercedes up and we were walking car. Noticed immediately that my EZ plate that attaches to front license plate was missing. Aaron goes and checks - I call EZ tag about recent use on toll ways. 15-20 minutes later - Aaron comes up with it. Has to be screwed on- he disappears for over 30 minutes. All advisors and rental car man have disappeared. Receptionist goes back to service garage to find out. I tell her to just give me tag and I will find someone to out in - I had waited long enough for one person to screw back on. I used Service King several years ago and was impressed with service. This time nightmare - I even told my insurance that's where I wanted to take my car! NEVER AGAIN! Service downhill and customer service worst!
Said car would be back Friday - dropped Monday. Originally recd texts on status Tuesday - Thursday. Text Thursfay said ready Friday. No alerts or calls on Friday - I called at end of day and was told ordered parts would be ready Monday. Again, no more texts or calls with any updates. Aaron Mitchell was service advisor. Every single time I called he was on the phone?! Who is he talking to all day every day?! When he said my car would be ready on Tuesday at 4 pm - I arrived in rental car at 3:15 pm. Made Biz calls then went in at 3:30 pm. Paid all bills, turned in keys to Enterprise. They put my belongings in Mercedes - as we were walking around my MB I notice the EZ tag for toll road was removed from my car. Asked where is was - he said he would find out. Waiting another 30 minutes for them to screw on EZ tag - whole office disappears - after waiting 30 minutes ask technicians in back to please check. 10 minutes later tell receptionist I need to leave and just give me EZ tag and will find someone else to install. Finally Aaron shows up with car with EZ tag finally attached. I used Service King about 4 years ago and had satisfactory service. NO MORE! Clearly management and communication have gotten worse- the feeling of anyone cares is lost. I ASKED my insurance if I could use Service King because of prior experience years before. NEVER AGAIN- worst service ever! No response after 4 days - service was 9 days vs estimated 5 day delivery. You get an F- I will let my friends and clients know and contact corporate headquarters. What a downhill in service and customer service. The way you are now operating - you will be out of Biz in 3 Mos- Google your service responses - pitiful - **** star and many complaints. Farewell ServiceDump
service king did a great job on my car - my point of contact was Santos and he was awesome
Santos gave me updates frequently, kind service. Repaired car is good so far, I'm satisfied with the service of Service King.
Daily updates. Great customer service.
Very knowledgeable team. Great setup having enterprise on site too.
I'm still waiting to hear back from the shop because my vehicle was not properly repaired. I have an aftermarket bumper that is not properly installed and part of it is falling apart. Overall very dissatisfied
We were so pleased with our service at the Galleria Service King. Daryl was able to get our Yukon repaired way before our expected completion date so that we could take our vehicle on a planned vacation! So it got repaired in record time and looked great on top of that. Thanks Daryl!
Car looks great and work was completed in a timely manner. Service advisor and receptionist both were courteous and professional. I like having Entrrprise car rental on premises.
Excellent Service and communication. The process was coordinated across the rental car company, the insurance company and the repairs. We would definitely use Service King again.
Came to pick up car and bumper not lining up with side of car body, wasted more time and car not repaired correctly
I was helped immediately once I walked through the door. Those that I talked to were very helpful and quite friendly.
Great service. Very satisfied
They were great about communicating with us throughout the process. Our car looks brand new!
Arren was great- communicated everything to me very clearly, got my car in fast and out on time.
It took too long for the repairs and I was not kept informed. I had to keep calling to get the status of my car. I received texts that my car was on track to be ready on a certain date but it wasn't and no one called to tell me why it was taking so long. Also had to wait for the estimate even though I had an appointment. No sense of urgency, poor customer service.
The staff was so efficient and friendly. The work was done as promised and affordable. I'll be back to this location. My service associate was Santos.
Arren took great care of my needs and delivered the car with a flawless repair in very good time
The color applied to the rear bumper repair never match to the original color of the vehicle. It was a poor quality work . The employee told me that they had painted all the rear bumper and it wasn't that way, they only paint one side of it. I was very upset. Even though, they didn't provide me a option for free rent car. Now I have to wait two more days
Daryl & Santos were beyond helpful and knowledgeable of my repairs and the service service king provided.
Thank you from a satisfied customer
Prompt service from Rueben
completion was excellent, body repair was beautiful
beautiful, very satisfied.
Service King is just that great service. Aaron Mitchell turned an awful hail damage experience to my brand new SUV into a simple and enjoyable one. He kept me updated on the progress and even delivered my perfectly repaired car to us. Obviously a well managed company as evidenced in the determination to take care of those like me going through the stress of repairing damage to our babies. Thanks so much, Dan
However I won't be using enterprise that is connected with service King ever again.
An easy experience. A quick turnaround. Thanks for your help.
I was very pleased with the way Reuben handled my car and the service was excellent. The while ordeal was pleasant and quick and went without a hiccup.
Twice in a row what I've been quoted has been $250 or so less than what I pay at the end. Seems like estimates are purposely under bid to get the job
Ruben kept me updated and my car was finished early
The staff were very polite, professional, and knowledgeable.
Reuben was great. Always kept me updated and the work done was spot on. Would recommend to anyone needing repairs! Thank you for a job well done.
Vehicle Make : Mitsubishi
Reuben was awesome. He explained everything and kept me informed.
Team completed the job and updated me through which is ideal in my busy life.
Inside your location enterprise rent a car conduct their business. It was very convenient to get a rental car to return it without any inconvenience. The rental guy called a day earlier to comfort me with their service. By the time I dropped my car for repair at your place the enterprise people didn't have any cars to give me. I admit you have nothing to do with all this but I'm answering your question about being completely satisfied which was not my case. to find a way to get somewhere to get a car was to me waste of time. I managed but it was not pleasant going through all that. My car was delivered 2 days late not counting memorial weekend. The repair was done beautifully.
Seat belt will not retract passenger side window makes grinding noise when open, missing parts on grab handles
Keep up the great work. You guy are very fast and convenient thanks again!!!
Process very efficient and courteous
I loved the text keeping me updated in real rime. Darryl and the rest of the team were very professional.
I was impressed with the customer service.
Darryl and team were awesome! Alexandria at Enterprise was great! Thank you.
We could not be more please with the service we received at the Westheimer location. This was the second time we have needed their help with our cars at this particular location. We were updated almost daily on the repair progress, and we were able to pick up our car exactly when promised. Thank you for such a pleasant experience.
I had an awesome experience with service king, right from the the moment that I walked in, I was made confortable, the service at the reception was excellent. I must mention my man, Rueben, as soon as he saw the car and the insurance report, he was sure what needs to be done, Rueben kept on sending regular updates on the car, and finally when we made it , I was really happy to see the way the car was serviced. A big thanks to Rueben and team for making this whole experience as good as it could be. Cheers guys, you are doing great and I would make it a point to share my experience.
Friendly, professional service. Thanks!
Your team was great - even as my insurance company kept giving me bad info. Reuben was especially attentive and professional - and made sure everything was taken care of with insurance and repairs. He's a total pro.
The staff was excellent from the time I stepped into the door til the time I drove out of the lot.I was always notified anytime my car had made progress from cosmetic work all the way to the new paint job. In addition the car wash was a bonus. Very classy and professional service. Would recommend to anyone in the westheimer area.
Great job and service thank You for all the help
Aaron S was extremely responsive to my phone calls and keeping me in the loop about the progressive of my car. He answered all my questions fully.
All the workers there from the receptionist to my guy that handled my situation were professional and helpful.
Great job . Great communication with the customer.
Daryl was great great service
This is the second time I bought my car to this location and I can say that both times the service was excellent!!! Ruben handled my processing professionally and always kept me informed. Thank you for making an otherwise bad experience (car accident) much more easier to handle.
Rueben was very courteous and kept me very well informed on the status of my car.