Everything was easy and well organized. I was kept informed by text. Staff was exceptionally friendly.
The best body repair shop i ever been too amazing work i would recamend to anybody
My wheel lock key was not returned when I picked up my vehicle. I have to make another trip back tomorrow and hope they have it.
Everyone at this location was extremely polite and professional. I would definitely use them again in the future.
My only complaint at this point would be the lack of communication regarding when my vehicle would be ready. The text messages worked great up until the point that my car was not ready on the original day promised and I had to continuously call to get an update. Never received a call regarding a new pickup date and had to physically show up at the location to get an update due to the phones being disconnected.
Craig was great. My reason for not being completely satisfied is that my insurance company made a payment to Service King earlier this week, but I was told to pick up my vehicle that I had to pay my deductible of 500. Now I have to call tomorrow and try and get refunded.
The job was well dome. I'm very satisfied.
They did an excellent body work. There is a slight
With dash controls but they are going to take care
of that tomorrow.
Twice I went to go pick up my car and it was not performed like it was supposed of been done . The repairs were not made correctly correctly
Awesome quality performed on vehicle at a understandable time!
The updated text messages were great for keeping me informed. The staff were extremely nice & very helpful- this made the total experience almost painless.
Pleasantly surprised with how easy and painless the process was. Kudos Service King!
Van still needs work! Picked up on 11-08-16 with lighted dashboard lights that were not there when dropped off.Will take back to the shop 11-09-16 for safety purposes .I addressed it to the insurance and a shop representatives right then and there. They gave me an inconcluded answer and released the vehicle. I don't understand how the shop overloocked these issues especially knowing children are in it. Lastly,when driven it feels as it is pulling not a smooth ride. Do not feel safe!
Your company is horrible...
Great job and thank you for keeping me informed on the progress of repair.
Have not got my car back yet so what's up
Should have not taken over a month to complete the repairs.
While the repairs to my car look great as far as I can tell, as I was driving home I noticed a couple of things that bothered me:
My overhead lights were left on. Then I noticed the tire tool in my console needed to repair tire, so when I got home I looked in the back and things had not been closed properly. In fact, my 3rd row seats were stuck on the large back floor mat and a piece of trim from somewhere? I had to pull the mat abd piece of trim out with some strength and hoped they would close properly..they did, thank goodness. Also, the passenger seat behind the driver seat was left in the down position. We should have checked more thoroughly before checking the outside and just driving off. All seems ok so far. Thanks
You did fantastic job on the outside of the repairs appreciate everything you've done now I'm still waiting on my truck to be fixed that's still accident-related I told you I went 60 to 0 within seconds foot all the way down to the floor the brake pedal is vibrating and now I'm sliding two car lengths there's something is going on that's related to that accident as far as the front end
I was extremely satisfied with the repair of our truck. It was not only professional but they even washed the truck and they even finished the repair 4 days early. I would definitely use Service King again.
They did an excellent job of repairing our car. We are very pleased.
Vehicle Make : Range Rover
Great place. Clean and the employees are professional and on time
I'm so greatful I have Geico and service King working on my car.
My vehicle was not completed on the promised date. It took an additional 2 weeks to complete my vehicle. There was also very poor communication between the rep and me. He failed to give me updates on my vehicle and only called me on the day my vehicle was supposed to be done to tell me that it would take more time. Additionally there was still damage on my vehicle when it was returned to me. I mentioned it to my rep who stated oh well I have have them paint that for you. I explained to him that he had already had my vehicle 2 weeks longer then expected and I could not continue to go with out my car because he can't do his job correctly the first time. There was also a puddle of water on the floor of the drivers seat when it was shown to me for inspection. Once again my rep had some excuse as to why that was there. Lastly my vehicle was returned to me with absolutely no fuel. The gage was below the E line. I didn't know if I could even make it to the closest gas station to fill up. I notified the receptionist of the issue and got some excuse from her as well.
This process was anything but a smooth one. Based on the service that was provided to me and the fact that no one ever went over what was fixed on my vehicle. I will not recommend service king to anyone I know. Further more I will be contacting my insurance company to notify them of the issues I had and suggest that service king be removed from he preferred vendors list.
Repairs completed on time. Good job on the repairs. Thank yiu
Excellent service, competent & professional team. I would highly recommend Service King to my Shell Corporate office????
So far everything is go to go I liked the daily
text message about the progress.
Do not call me back for my feedback. My husband voiced his concerns in regards to the service. It's on record and the store manager can tell you better how disappointed we are with the service.
Poor communication. Bad advisor in Ruben. SK failure to return text messsges.
Quality Control review unsatisfactory. On a scale of 1-10, I give SK a 2.
satisfied and happy, well done guys,thanks again.
Did a great job with the body and paint.
Cory Bowman was awesome and Ruben and Owen also where very helpful despite the time it took to fix my car..Thank you for doing such great work on my 07 Mustang ..
Mr and Mrs Sherman
Repair completed ahead of schedule. Very well taken care of
Vehicle Make : Volkswagen
Nothing. I was happy.
I appreciate being updated on progress
I needed to know if I needed to file on my insurance since I backed into my nieces' car. I know I had to pay my deductible on my car so I knew it would cost me. When I brought my nieces car in he told me it would be 800.00 to paint her bumper. I am a widow and do not have extra money to pay that is why I have insurance. He told me the other day it would cost me about the same as my car.
The service representative was very spacey and absent minded. He always acted like he was busy and put out when I called. He forgot to do a window repair I asked about and then acted like it was no big deal. I don't see myself or family ever using this place again. Also I will let me insurance company know how terrible the service was!
Customer service was excellent they did keep me informed as to how long it would be for my car the car looks great they did an excellent job on the car
Vehicle Make : Mitsubishi
Status: Copeland, Service King will be sending you repair status updates and a survey. Msg/data rates may apply. To cancel reply "STOP".
Update: Thank you Copeland for allowing Service King to service your Ford. You made the right choice.
Update: Hi Copeland. We have updated your estimated completion date from (Pending) to 07/30/2016. Thank you, Service King
Update: Copeland your Ford is happy here! Why? Because we are taking good care of it until it comes home on 07/30/2016. Service King
Update: We are over the halfway mark! Your Ford is 51 % complete and still on target for 07/30/2016. Service King
Update: We are on track John, for 07/30/2016. If you need any additional services, just let us know. We're here to help. Service King
Update: Hi John. We are nearing completion. The last mile is the toughest! If any delays, we will call you. Service King
Update: Hi John. We have updated your estimated completion date from 07/30 to 08/05/2016. Thank you, Service King
Update: Hi John. We have updated your estimated completion date from 08/05 to 08/10/2016. Thank you, Service King
Update: Your Ford is all fixed and ready to come home! We will call you soon if we haven't already, to arrange pick up. Service King
Update: John, Thank you for allowing us to repair your Ford. We enjoyed working with you. Service King
Thank you for trusting Service King to repair your Ford. Please answer one question about your satisfaction. http://carwi.se/S@M6MTD
100% the worst customer service experience I have have ever "Experienced"!!
Jimmy Glass and his Team made the entire process seamless, but most of all stress free! I was updated on progress twice a day by text. Highly recommend Service King if you're in need of a professional team that will work with you to get a unfortunate event into a pleasant experience!
It was started on immediately that made me feel good about geico and the auto repair shop. I have told everyone about the good service that I have received.
No call backs car was over there for over 3 weeks and today more problems.. Will never take another vehicle over there again
I had heard so many bad things about service King and when I came in I was just going to get an estimate as the adjuster had asked due to someone hitting me, and was going to take my vehicle somewhere else. After speaking with the Eddie the service guy he was very helpful and answered my questions and I decided to give y'all a chance and I was very happy with the texts messages with updates as well. I would use y'all again if I ever nedded services
Took two months for repairs and when I received my truck the blinkers don't work and driver side fog light...also I never got any information unless I called the shop
Although the repair took longer than expected the final product looks great. In today's world ordering parts can be a bit tricky. It's best to try to match part numbers if available or show dealer/vendor your part because vin numbers are becoming less reliable
Promised to wash the bed and did not
Had to bring my car back because the paint job was not done properly.
I received 5 star treatment from beginning to end. Andres was very professional and has a wonderful smile. I appreciated being updated on my car's progress. Thank you for your service.
I am satisfied with the work on the vehicle looks great thanks
Great service. Jimmy is great. Took pride in his work and made sure my truck was done right.
YOU HAVE ALOT OF PROBLEMS AT THIS SERVICE KING LOCATION SUCH AS NOT ENOUGH EMPLOYESS OR WAY TO MUCH BUSINESS. I HOPE YOU CAN GET IT TOGETHER AND SOON. I BELIEVE YOU WILL AS LONG AS YOU CAN KEEP EMPLOYEES LIKE ANDRES EEGALADO A SERVICE ADVISOR AT THIS LOCATION WHO KEPT ME INFORMED OF THE PROGRESS ON MY VEHICLE. MY WIFE AND I ARE OLDER PATIENT PEOPLE SO WE COULD SEE THE PROBLEMS YOU WERE HAVING AT THIS LOCATION. WE KNEW IT WOULD TAKE TIME TO FIX THE SMALL DAMAGE TO OUR 2013 PATHFINDER. AFTER GETTING MY VEHICLE BACK AFTER TWO WEEKS I WILL SAY WE WERE NOT PLEASED TO SEE IT HAD SOME TYPE OF SUBSTANCE ALL OVER THE DRIVERS DOOR AS WELL AS THE REAR HATCH BACK. MR REGALADO TRIED WIPEING IT OFF BUT DIDN'T HAVE MUCH LUCK. WE TOLD HIM WE WOULD TRY TO WASH IT OFF. NOW AFTER TWO WASHES IT'S ALMOST OFF. THE PERSON WHO POSSIBLY DID THIS WAS THE PERSON WHO TOOK MY SPARE TIRE OFF TO PUT IT ON THE L/F SIDE. THE ONLY OTHER PROBLEM WE HAVE HAD SO FAR IS A NOISE LIKE A FLAPPING NOISE AT HIGH SPEED COMING FROM THE REAR OF VEHICLE AREA. I HOPE WE DON'T HAVE ANYMORE PROBLEMS AND IF WE DO I HOPE SERVICE KING WILL STAND BY THIER WORD AND TAKE CARE OF IT. THANKS TO WHO EVER READS THIS MAIL AND PLEASE LOOK INTO THE TROUBLES AT THIS LOCATION, BECAUSE FOR THE LONGEST TIME THIS HAS BEEN THE BEST PLACE IN BAYTOWN, TEXAS TO RECOMEND SOME ONE TO TAKE THIER WRECKED VEHICLES. FROM LARRY AND JOSIE PETTY THANKS AGAIN..
The vehicle was delivered to me dirty. It should have been washed after the repair. The service king representative did not explain and show me the repairs that were done. He never walked out to the vehicle with me to look at the repair. He took my insurance deductible funds from me and talked to me on the inside of the business.
The whole process was smooth and simple and the repairs were done very quickly!
Andres is great. He made us feel at ease and comfortable the whole time, very positive and kind person. He kept us informed on the status of the car repairs regularly. If we ever require services in the future we will certainly use Service King and recommend your business to others! Thank you for your great service.
What I was told was a one day job turned into a two and a half week job. Had to tell them to align my car and fix my tailpipe after they said my car was completely fixed. I will never use this company again or refer this company to a friend.
Juan would never answer his phone or call me back. I had to drive to the location to get answers. Also inside of car was more dirt than when I left it.
Lack of communication!! I was going out of town on Friday and was told my car would be ready by Thursday. I call Thursday and they say it will be ready on Friday and they will try to push it to get it out in the morning on Friday so I can take the vehicle on the road trip. I call on Friday asking about my vehicle and nothing is updated in the system so they tell me a manager has to call me back. An hour later I call back and they tell me it won't be ready until 4pm. I waited until noon for no reason!!! Then when I get back into town on Monday- they had not even completed the geico inspection before I got there- forcing me to wait with my 3 year old in the lobby for another hour.
The driver mirror was not fixed, as discussed. And I have a hub cap missing on the driver side as well.
Bad Service no communication with customers
Bad experience 1000
My car was fixed quickly and I was very satisfied with the results.Everyone was friendly a and I am personally happy with the results.
Andrés and the receptionist are very helpful and attentive!
Great work! Thanks Kevin :)
The service was great,the employees also great, the repairs performed wer outstanding, the only very upsetting and frustrating thing was the the amount of time it took.....
There were some delays, but it wasn't the fault of any particular person.
The customer service and quality of work was excellent, the only issue I had was the interior of my car wasn't cleaned properly. There was some type of dust all on the dashboard and doors and had to clean and wipe down myself.
I will refer Service King to my friends and family.
Just wanted to thank your crew for a super fantastic job on my car!! It's looks like new again! And thank you to Mr. Andres for keeping me updated daily! My car was turned in to me 3 days ahead of schedule. I will recommend y'all to whomever will listen!
Very good job. Andros was very helpful. Would recommend your company
And wonderful and very nice
The repair itself looks fantastic! The issue I had with the overall experience was lack of communication. I would have to call to find out about the progress of the repair when initially I was told that I would be contacted and kept up to date. There were times when I was told that I would be called on a certain day and when I didn't get a call, I would simply call the next day. Every conversation was cordial and I generally got the information I was hoping to receive, but I would have liked to be contacted if I was told I would be (it causes unnecessary worry for the customer).
Great job on my 2007 Escape I test drove it and drives good AC blows good and time on completion was normal.
Great and friendly customer service .... Amazing job on my car .... The job was done beautifully and quick.... Best service ... Very satisfied customer
Jimmy gave me great costumer service, and the tech did a great job on my car
This was my second time using Service King and both the vehicle and customer service were exceptional. Definitely will recommend to others.
Everything was perfect , no problems at all
Everything was good with y'all and great advise Enterprise made me mad they did not deliver the rent car at the time we agreed and we had to call then three times before I got a rent car
They went above and beyond my expectations and even finished sooner then they had quoted that they would I'm very happy and satisfied with my vehicle thank you very much
Friendly, attentive and did a great job!
Service was excellent and quick. Won't be the last time I bring one of my vehicles.
Customers service was outstanding I highly recommend this company for the great work
Kevin was very courteous and friendly taking in out claim and processing the work quickly. I appreciate his kindness and efficiency..
I was 100 percent pleased with the service I got today from Service King ( Thank you)
The front driver side tire is rubbing the fender well on the front and the back. When making a turn it sounds like it's going to rip the plastic cover off. I would like to bring it in to be looked at Monday anytime Monday after 1:15.
Excellent work and very friendly staff. Our representative was honest and committed. Everything that was repaired in our 2015 Kia Forte looks fantastic. Excellent job once again.
So happy with every detail of this repair! Kevin Ramos was so helpful! I couldn't be more pleased!
Vehicle Make : Volkswagen
Good service, very responsive to concerns and questions
Vehicle Make : Volkswagen
The text alerts with updates are great!
Andres and Owen did a jammed up job keeping me informed and thanks to the fellas behind the scenes I will be a customer from here on out thanks guys
The staff was very friendly
Nothing but good things. Took really good care of me.
I am happy with the work performed how ever...when I received my car the check engine light was on they told me it was a rocker arm sticking. ..upon going to the dealer I found out it was only the gas cap..glad I like to check things out before I take the first option. ...saved me a lot of money. ..thank you. ..Geen Cotton
Kevin and the team at Service King went above and beyond to make sure we were 150 per-cent satisfied with the repairs
The repairs look great. Almost good as new. The only displeasure is the handling of some of my items in my car. Nothing broken, but were definitely handled roughly. And most certainly didn't appreciate the nickels, dimes, and quarters being taken and only the pennies left behind, like I wouldn't notice.
Andres, my rep was very professional and handled everything well. Went in great detail over the process and steps that went into the repairs. Made my experience very well with y'all.
Overall not bad, went as well as expected when dealing with a service shop.
Thank you,was very happy with my honda accord.and very happy with the professional
And friendly,respectful staff and all the employees.
Very good work as always. Truck was restored to original condition.
Good job on matching everything
Once upon a time one went to a garage or body shop. Now it's called collision center. And Service King is the best cc.
Great job on all ends . Thanks 10
Anreas(juan) was great. Took care of everything. very professional and all around cool dude
Before the accident occurred, there were no problems with my car (i.e., no warning lights on, etc.). But when I picked up the car the advisor,Andres, told me that the 'headlight range control defective' warning light came on after they put the new parts on the car. He indicated that they had people look at it and said that the problem was on the right side and they did not check if it true because it was not part of the damage on the accident. I called the Audi dealership and spoke to a service advisor and he said that it is not wear and tear but a mulfunction. After that conversation, I called Andres again and he basically told me that I would have to pay to have the part changed on the right side and just to call the insurance company. Least to say I was not happy because I was expecting to receive my car without any problems and leave the accident behind me. But now, I have another problem in my hand and it feels like there will be one problem after another. I feel as if the people in the body shop did not make any effort to resolve this issue as they did not even check to other side to make sure that was actually the problem because they were afraid they won't get paid for it and won't make money on fixing my car.
Jimmy Glass my S.K. Service manager went over and above with my repairs. I was very happy with the amount of care I recieved. All repairs are top notch and I will recommend S.K. to friends and relatives requiring repairs to their autos. Thanks, Jeff W.
Jimmy was very efficient and I was very impressed with everything that was done will if I ever need assistance
Great job and very friendly staff! All the updates via text were very helpful. I would definitely use your store again for repairs. Thanks!
I hope I don't have to but if needed I will return
I picked up the car Saturday but it will be brought back on Monday due to some issues with the paint and an overcharge on the deductible
The staff was very friendly and took care of everything as well as kept me informed of what was going on.
The Baytown SK-Team did a good job doing the repairs on my Frontier. Kevin who became my service rep halfway through the repairs of my vehicle made sure that everything was completed not only to Service Kings standards but to mine also. My only recommendation to all service reps is that on delivery of the vehicle they should take the time to go through the complete work order so that the customer can have a full understanding of the extent of the work that was done and it also helps give the customer a final walk through as well.
Everything was done that needed to be done. My vehicle was nice and clean when I picked it up.
El servicio es extraordinario, me hicieron sentir tan especial, estaba tan confundida despus del accidente y ellos me ayudaron y creame, estoy tan satisfecha con el trabajo, me sent tratada como una reina
As long as they replace my mirror Tuesday I will be satisfied
Car looks great and runs great too! Would recommend Service King to others.
We were well taken care of. Jimmy did a fantastic job making the process painless. Thanks.
100% satisfied,it look like a new vehicle when I got it back,amazing job
Car was gone for 7/28/15 -11/18/15!! The last 2 months we recieved so many calls and text that out car would be ready in a day or the next week only for that day to go byand the car not be ready! Two momths of this amd I just got to the point where I wanted to say dont call me again until you are calling me tompick up my car (I didn't but I wanted to because the updates wrenpretty useless! They were never true!) Finally we get a call that the car is ready and we come to pick it up only for them to tell us that is not ready and that it is being detailed and that they shld be almost done.. Here is the kicker. My husband went inside and was given that update while I was still outside with my kids and I'm almost 90% sure that someone drove out the parking lot with out car (probably to take it to the dealership) as it had not already been there like it shld have been.. Since I wasn't 100% sure I didn't say anything just left it alone... That was last Thirsday and after all of that it still took another 6 days before we got the car! The car looks great there is no denying that but after leaving and driving around there is a squeaking noise which means we need to bring it back to the shop and we are really dreading it!
Very great people and service. Thank you.
I really appreciate how James Glass kept me informed on everything that was being done to my SUV. He even made sure that the insurance company did their part as far as covering payment which was under estimated. He really deserves to be congratulated on a job well done! Thank you ServiceKing for having workers like Jimmy!
Very Happy Customer,
Thank you for being completely thorough in the repairs of my vehicle. Very pleased with Service King for their professionalism and and keeping us informed with the process during repairs.
Great communication and updates with the job been done!
Thanks for your service.
Jimmy Glass and all the staff were a real pleasure to deal with.
Jimmy gave us the best customer service we've had in a long time. He really cares about his job!
Andres did a great job and frequently updated me on the status of my truck every step of the way
Great service. Job was done in record speed and done very well. Thank You
Excellent customer service. Jimmy is the BEST!!!!!
Andreas was very helpful...Thanks
At this point you cannot. I am glad to have my car back but it took too long and I was given the run around each day about when my car would be ready. I filed a detailed complaint with the store manager already
Loved their customer service, very satisfied with the repairs on my car, completion was done on time and I will recommend king service to anybody that needed body repairs in their vehicles :)
You took longer then i was told, the tailgate wasn't fixed, you said you'd wash it but the only parts cleaner than when i brought it in were the parts you painted or replaced, the inside was covered in dust like the doors were opened since I dropped it off, the molding on the rear passenger door wasn't fixed properly and I noticed a fresh chip in the paint over the front tire...
Really appreciated the updates. It was nice having the text sent and not having to call for updates.
Jason was great! Very thorough, took time to explain, excellent service!
Service king rep was excellent.
I filled this out already
Very personable, but professional when discussing the repairs. I am very pleased with the job that was done.
Great communication. Will use again. Excellent service !
Service was amazing and extremely fast.
My vehicle wasn't ready when promised. Poor communication from staff. Vehicle was almost a week late being ready. I spoke to the manager who promised to call me back today but never did. After he looked into it. He was no different from the other staff. Repairs were not done correctly. I will probably have to keep complaining to get something done. Extremely unhappy.
Left my car in great hands. Repairs look like new
All steps taken in repairing my truck were great. All communications were exact.
No problems at all.
They did an outstanding job,thanks a lot
No need to contact me. It's over and I have my car back. I didn't appreciate being the one to suffer the consequences for the insurance company not communicatingn or paying as they should have. I had to make several calls and check back between them & your company.
Very fast and my car looks great
My car wasn't done in the 7 days like they said. I didn't get it back until 21 days. When I did get it back, I had to take it back to service King to fix more things on it, due to the tech not knowing what he is doing. I was well informed on my vehicle the whole 21 days though.
Thank you for your top notch as vice.
Paint was applied to uneven surface on the right bumper. Even though the scope of work was on the left side, the right side should have been properly prepped since it would be painted also.
The level of service was top-notch.
As always, Service King is King!
Jimmy Glass and the staff at Service King did an outstanding job with my vehicle.
The wrong part was ordered and then Put on the vehicle
Good clean fast job! Thank you so much! Have a great day!
You are prompt and do good work
I was satisfied with the service. Adam treated me very well and was kind and professional.
Vehicle Make : Mini Cooper
Took a while to get status
My vehicle was not repaired correctly, it was not washed, it has frame damage that was not disclosed to me or the insurance. My tail lights were wired incorrectly and I was never contacted the day my vehicle was ready for pick up I had to call them the next day
Very satisfied customer. Thanks for the wonderful service.
Jimmy and the rest of the team were awesome. Kept me in the loop regarding progress and was very patient, even though it was well past closing time when I picked up my car. I would definitely recommend Service King in Baytown to anyone needing collision repair.
Love the text updates and Adam was great to work with
I likes getting the text messages regarding the status of my vehicle. Jason was a pleasure to work with.
Jimmy was very helpful and fixed all the problems it came with. The front counter and all who answered phone calls were very helpful as well. Thank you
Even though I was not schedule to meet with a representative, I dropped to get face to face update and I love that type of attention. Very attentive and sincere with what they where doing. Thank you. The experience was more than what I expected. Very happy and satisfied customer.
I Love the customer service I get from Jimmy... He is our go to man.
Adam was very courteous and made me feel confident he would take care of me. The other thing I liked is that Enterprise was right there in the same building. Adrian set me up in a rental. No waiting, no hassle and awesome customer service! Thank you Service King!
Work was done very well. My truck looks very good. This is not the first time I have used Service King but it may be my last. One reason I returned was how I was kept in the loop as to what was going on. This time I did not receive very much feedback as to what was going on with my truck. I was very dissatisfied with this
I got my truck back sooner than I expected and the front end looks great.
I had a great experience. The staff was wonderful and very professional. Thank you!
I really appreciate yall getting my truck fixed and looking good again yall did a great job on it and I got it back faster than I expected. Yall were really nice and polite and very respectful and yall waited to make sure I was satisfied with the repairs on my truck before yall had me give yall the keys back for the loaner even when I tried to hand them back to yall yall told me to hold on to them and wait to make sure that I am satisfied with the repairs to my truck and if not that I could leave it there to have it fixed to my standards and I like that yall have a warranty on y'all's work
Good as new service king did an awesome job.
Sta# and service were GREAT
I like the way I was kept updated thru text messages an phone calls but I don't think it should have taken 11 days for the repairs required! Other than that good job an my interior was very clean thank you
Excellent service! Thank you jimmy and enterprise for your excellent service.
Excellent customer service! Courtesy is overwhelming! Kept me abreast almost daily on the updates on my vehicle.
They did a great job and very fast service