Great work, excellent customer service. Thank you.
Great job. Good updates from Matt.
Great service! Very friendly, very fast and top notch workmanship. Thanks a ton!
The service was excellent and my car was finished ahead of schedule. Thank you Service King
Matt was awesome! He made me feel very confident about the work on my car. It looks great! The most efficient customer service I have experienced in a very long time.
The text messaging was great. Love the updates.
And my Service Manager Daniel was Mr. personality, knowledgable, reassuring and completely supportive. He was great and wonderful in every way imaginable.
Great communication throughout and work was impecable.
Good service. On time. Would recommend to others.
Impressed with communication during the process and end result.
Very pleased with the final results. Huge thanks to Matt for keeping me updated and involved in the repair process along the way. Won't hesitate to recommend this Service King to anyone.
Great updates .finished before promised date. Car repair looks amazing!
I give service king an A for the car repair. I give Service King an F for poor phone service. With this site having telephone issues for months, that is poor service to your customers. Listening to the front desk tell customers, I can't hear you, call us back. When I called in fit status on my car, every other word was choppy. Plus your web site from a PC is slow slow slow. This makes me think twice about referring friends or family to service king.
Have someone from the corporate office call me about the telephone issues at ****-****-xxxx.
Great work and great service.
Left head light not working and left blinker comes on by itself. Windshield wipers stopped working . Call me ****-****-xxxx
Vehicle Make : Volkswagen
Excellent customer service and repair work!
Matt and his team ensured my vehicle was restored to the best possible quality.
I made an appointment many weeks in advance for a small dent in my bumper. I was disappointed when I dropped off my car and was told it might take several days to repair, but I was told that the shop had many other cars to repair. When the car still wasn't ready by the estimated date, I called to get an update. It was 24 hours before I received a call back and then I was told it would be ready within a few hours. I requested that the car be ready in two hours if possible and was promised a call back in 20 minutes to tell me if that was possible. An hour later, I still hadnt heard back, so I called again. I waited on hold for several minutes before finally being told that my car was ready and I could pick it up at my convenience. My car was in the shop for almost a full week for a dent the size of a pencil eraser. No one explained to me why it took so long or why it took longer than expected. In fact, I was given the distinct impression that the majority of the time, the car was just sitting there. If I could have dropped my car off a different day, it would have saved me time and rental car fees. Why are appointments made if the car isn't going to be worked on for days??
Car was returned with 2 additional dents.
This was my first experience with Service King. The staff was amazing and I got my car back in a timely manner.
Service was great, appreciate the text message updates.
My consultant, Matt, was outstanding when it came to communication. Several times the parts that came in were damaged, and Matt kept me fully in the loop with both good news and bad news. I would always prefer to be informed even when the news is bad!
There was a rain the night before I picked up my vehicle. When the vehicle was delivered it was covered in rain water. I worked at a body shop and we never let water stand on fresh paint.
Delay on account of issues at your side can cause lot of inconvenience.Commitment is also very important to customers.You may introduce a scheme of small reward in lieu of delays with a letter of regret for any reason.
It took too long to get the car ready. I understand that they were following Allstate process with the parts. So I don't blame the repair shop. The fix was excellent.
You guys were great and helpful!
Great experience. Real like the text updates.
Great customer service! Appreciated the frequent updates.
Very good service and the agent was very helpful. Good work done
It's only been a few hours I have had my FJ and all seems GOOD! Thank you very much Matt for your extreme professionalism. It's not easy dealing with me. Thank you.
Excellent turnaround. I left car while on a trip out of town. Communication was excellent and my car was ready when I returned! Will definitely recommend Service King.
I was very impressed with the timely service that Jordan and Wyatt worked with me.I was very satisfied with the work done on Ford Fiesta from beginning to end.
Rep was cool, was running to help us and pro all the way. Nice guy
Vehicle Make : Mitsubishi
The repair work is amazing.
I had a wonderful experience with Service King. Mr. Kenneth Karraker is a remarkable individual who took the time to explain to me the entire process. He was always available for me to answer any questions I had. There was no a stupid question when it came to him. I would definitely recommend Service King to other people as well.
I was kept informed. It was completed early. The work looks great!
This is my 2nd experience with Service King. Both have been superior in every way. Flawless repairs and painting, extremely swift in completion, delivered with professionalism and caring.
Excellent, professional and friendly service.
Fantastic process loved the updates and being done early was a bonus!!!
Everyone was completely friendly and professional and seemed really interested in my needs. My service advisor Jeremy expedited things along and made things go as expected and they even finished ahead of schedule. This is my 3rd time I've used yal and it's because yal do a great job that keeps me coming back for that type of service. Thank You on a Job Well Done.!
Jeremy was great ! My work was done fast and is perfect work . Great customer service from Jeremy
Matt did an excellent job and was a great ambassador for Service King. The car was ready earlier than expected.
Everyone was very friendly. The guy that fixed my car was fast knowledgeable. My car looks great!
Job well done. Friendly people to work with. Car was done in a reasonable time. Car looked great
The first bad experience I had was stocking to drop off my car. I stood right in front of two young ladies at the counter who didn't acknowledge me for at least 5 minutes of me standing before them. I also didn't like the experience of when I arrived to pick up my car. No one spoke to me or escorted to my car when it was brought around with details or information. I stood around and had to summons some attention from a worker nearby and he said I was good to go. I wasn't aware and would have appreciated some communication. Lastly, my car want fully cleaned on the outside which made no sense to me. I had better expectations of service king that were not meet.
Vehicle Make : Volkswagen
Quick and easy. Matt Huntley was great
Very nice folks. Very satisfied
The job was done quickly and looks good.
Dan was great to work with and the entire Service King team was wonderful. Very satisfied
Car looks good. Quality shows and Jeremy was with us all the way.
Excellent work and customer service.
Ahead of schedule and under the estimate!you exceeded my expectations.
I was very satisfied with the repair and the professionalism Daniel
Jeremy is very helpful & professional, keep me updated w/status. Hopefully, the car repair will be as good. Just got car back, do not have chance to test out the car yet. Thanks
Excellent from start to finish. Matt gets another A+!!
Every day I get statuses about my car, this is great.
Service advisor Mr Matthew Huntley does a good job and car completed as promised. Thanks!
I was kept up to date with repairs and concerns. I needs were taken care of. Matt did a great job .
Matt my service advisor was very good
The repairs to my vehicle look great and the adviser kept me fully informed every couple of days as progress was made. Matt was very pleasant and took the time to understand all of my concerns. His attention to detail and follow up made this situation easier to go through.
The only thing the bothered me was that the items in my center compartment were moved around and left open and the driver's door and frame around the door on the interior we're dirty from hand and foot marks.
Overall, it was a very positive experience. Thank you.
Is it unreasonable to expect the car be washed before being returned??
Jeremy did a great job of communicating timelines. Repair looks great.
As a prior employee of Service king, I was completely satisfied with everything that was done to my car. Tell mr. Eddie Rice he has developed a great body repair business second to none.
Not only did Jeremy Weatherall do an excellent job keeping me informed and setting proper expectations, he was also extremely friendly and help set my mind at ease. Jeremy also gave me a couple helpful hints to take care of my new clear coat paint. The repairs on my truck are flawless as if nothing ever happened which is hard to believe considering the damage. All in all it was an outstanding experience and I will always recommend using Service King for vehicle repairs to friends, family, and anyone else who ask me where I would drop my truck off.
Matt was incredible. He communicated with me daily on the progress of repairs to my Nissan Pathfinder. He was kind, efficient and extremely professional. Because of his supberb service I will bring any repairs to service King.
Once I received the service date appointment, there were no delays. The staff and service advisor were efficient; I received texted messages about my vehicle's progress; and, lastly, the vehicle's bumper looks very good.
Very good consistent communication.
Nice job, efficient, courteous.
Not only was the job exquisitely done but the process was reassuring and pleasant. We felt Kenneth Karraker was very knowledgeable and we especially appreciated his personal continuing updates along with the electronic ones. We will definitely recommend ServiceKing to our friends. Many thanks for a job well done!
Great communication throughout the process!
The accident wasn't my daughter's fault and we still had to pay out of pocket for the repairs. After paying $1780, we leave and my daughters truck dies in traffic multiple times. Also, they offered me a coupon one week, but still didn't have enough to pay, but wouldn't let me have that coupon the next week. Then we had to get her a rental so she could get to school, which they took a $50 deposit, and I haven't been reimbursed yet. I will never use them again.
best shop there is never a worry
Don't change a thing; I especially appreciated those timely and informative text messages that were sent to me on a daily update basis by your man Matt.
Excellent customer service...great work!!!...and Kenneth with USAA is a dear to work with!!! Completely keeps me updated 100% and your team finished earlier than expected ...thanks so much !!
You fixed what was obvious. I told Jeremy that after the wreck, my headlights were not alligned right and to please adjust them...they weren't adjusted. I also mentioned that my truck now pulls to the right and to please check the allignment....you didn't check that either because it still pulls to the right. I brought my truck in on my appointed day (Monday 15th) and was told that it would be ready by Friday (19th). I just received my truck yesterday (8/30) after a very minor accident repair.
Excellent communication about the whole car repair process. With the daily updates, i always knew what step my car was at.
Wyatt Etheridge was excellent! Whole team has great customer service. Thankful to have repair done.
Brandon was great. He went over and beyond to help us at a time like this.
Radio on/off knob missing
Left rear chrome strip not replaced
Great job on collision repair!
Matt was awesome and kept in touch every day! I dropped off my car Monday evening and picked it up this afternoon. It looks fantastic! Everyone I had contact with was awesome and very friendly. Outstanding customer service!
Wyatt did a great job explaining the process and getting my vehicle repaired. He kept me informed and I was very pleased with the result. I will gladly use Service King again if there is a need.
Matt was really great on keeping me updated on regards to my vehicle. He went above & beyond in making with the insurance claim & correcting the missing tail light.
I was suppiesed how quick the work got done.
Jeremy was great! He always kept me informed about what was going on with my Jeep and made sure the job was done right even though it took a day longer, which I was greatful for.
Matt was so on top of everything. I appreciated the frequent updates. I'm also in a customer service position and I understand the importance of keeping borrowed in a position to not have to ask what is going on. Matt is professional and very pleasant to work with.
Service King has provided exceptional service. The front office and especially our service contact Kenneth are great to work with. Kenneth is responsive, understanding, proactive and provides exceptionally service. Our customer experience with service King is because of Kenneth. Thank you.
I greatly appreciate Jeremy for being so helpful and patient with me. He did an awesome job by handling everything that needed to be taking care of on his part. GREAT JOB JEREMY!!! Have a fantastic week!!
All 10s thank you. Im just waiting for 1 part and im all done.
They were very nice and kept us up dated every day and very nice work
I would refer family n friends to ServiceKing. My service advisor Kenneth Karraker was solid in every aspect of keeping me informed, and accurate in his assessment of time involved, costs, insurance...a pleasure to work with!
Went everything very smooth and nice,had good experience
10 out of 10 service. Team did an amazing job
Everything went smoothly and the vehicle looks great. Excellent service!
Kenneth was great. Great job to the rest of the SK team as well.
There was paint dust all over the dash and in the air vents that I had to clean. And there was paint dust all over the outside. I thought they would have at least washed that off as part of customer service but I was sorely mistaken. The workers did their job and arranged the service but there was nothing done to make me a loyal customer.
Vehicle Make : Mini Cooper
Tim was great to work with and went out of his way to pick me up and bring me to my car. He kept me up to date on all the repairs and has my car finished early.
1) my car was very dirty from inside with lot of dust on dashboard and on FAN.
2) I had to request Mr Brian to give me something in writing about the Warrenty for the back bumper damage which was caused by service king staff during repair. Because as a customer I want to document this damage also in service king system to assure the future Warrenty. But he just added a note on the paper and send me a copy of note. Not sure if that will suffices and will be accepted in future for this extra undocumented repair.
Vehicle Make : Volkswagen
There was no updates or communications. Also the estimate was not accurate.
It is great to see cell phone message and know the progress everyday. Great Job.
Jeremy was very intent on getting the service done quickly and was in touch throughout the process.
First time we have used Service King and were very impressed by the service! Kenneth was great to work with and made the process less stressful than I had imagined it would be. Great customer service!
There is green paint splattered on the back passenger inside door and window that wasn't there before.
very pool quality management, not satisfaction of the work done and very pool customer services.
my 2015 Toyota prius has more scratch damaged at rear fender at passanger side, the plastic cover at the bottom engine was Un screw and hanged down to the found I have took the picture's and want to email to the service king corporate office.
service rating of service king at
4205 w Plano pkwy, Plano TX 75093
very very poor work done, poor quality check and poor quality check.
my name Leon L
Brandon kept me informed every step of the way. I could tell I was in good hands
Excellent service. The manager who handled our car, Tim, was very communicative, helpful and got the job done 3 days earlier than expected. We were 100% pleased working with him!
Fixed our problem in a timely fashion and we're totally happy
Great service associate.Excellent communication skills and follow throuigh. Job appears to be beatifully done.
Great customer service, worked with me and went out of their way to insure a quick turnaround for a upcoming deadline I needed my car for. Would definitely recommend Service King.
The repair was fine. But I didn't like how the guy told me he was going to text me updates on my truck, and I didn't get a single text. They had to jump my truck because it was sitting in the heat for so long and I wasn't told that it was ready. And I had to call to see if my truck was ready and I could pick it up.
I appreciated the text updates letting me know where my car was in the repair process. It kept me from having to make calls to find out. The staff was always very friendly too.
Brian was excellent. Took long to get an appointment, but they were quick and my car looks great.
Love my car now. Thanks Tim.
Very fast service and a wonderful job blending the paint on my car. :-)
The camera in the mirror does not work....not happy..that is something to check before returning it
Lack of communication was unacceptable.
Kennith is great to work with by his communication skills, customer experience and attention to detail.
I loved that Casey **** kept me updated through the whole process!
Car seems perfectly fine so far( we're still in Dallas). Customer service was superb
Vehicle Make : Volkswagen
Mike was awesome! Helpful, professional, & kept me up to date every step of the way.
Great service and quality work
I'll be dropping the truck back off on Tuesday. You would think after so many years of doing this you all would have a quality inspection process!!
Brandon was very nice and professional. He explained all the work done in my car. He took the time to show us everything although it was pretty hot outside. He is great.
Work was very professional as was the follow up. The only minor complaint was that it seemed the hard top was removed from my Jeep and when it was replaced the sun shade over the driver and passenger area was not replaced correctly. That's only a minor issue though. The Jeep looked good as new detailed and ready to go.
Timely updates, very smart and capable project managers
Vehicle Make : Range Rover
The speed of service and communication and updates throughout the process were excellent!
Good job. Completely satisfied.
Very accommodating,fast and professional.
Amazing staff with extremely positive attitudes! Contagious smiles and energy :)
The team at SK in Plano Pkwy location was very professional and made sure I was completely satisfied with their work. Will recommend to others to use in event of needed collision repairs.
My service adviser, Kenneth Karkarrer did a wonderful job with taking care of my car and providing me with best customer service. Thanks
You did a great job on my car. Brian was great also he was cry helpful and courteous and helped get my car done ahead of time. That is why I use you people to get the job done right. I am very pleased. Thank you so much. June S
This was the fastest repair I have ever had done - 2 days! Beautiful job. Awesome service advisors - Mike Gallagher and Wyatt Etheridge. Front desk personnel were very helpful. I loved the "text" communication I received throughout the process, letting me know when work on my car had begun, and when it was completed. I would definitely use Service King #011, Southwest Plano, TX again.
They are the Greatest!!! Mike goes way beyond providing excellent service. Give that man a raise before someone hires him away from you!!!
I will bring the car back in next week as paint job is not satisfactory.
The repairs where done quickly, and done very well. I was also kept informed every step of the way by text, and by my rep calling me. I would deffinetly recommend service king to anyone I know that needs works done on there car
Thanks, everything was excellent!!
Thank Jeremy for the updates and status along the way. His communication and customer service were excellent. Thanks again!! I will tell my friends.
Great service from Tim Blanchard and all the crew. Got me in and out in absolute minimum time.
My car was done one day ahead of schedule and everyone was great!
Service was exceptional! All employees very attentive and courteous. I will definitely recommend your services.
Communication was prompt and extremely polite. The job was done quickly and as promised. Jeremy was great to work with. Thanks for the attention to detail and service.
Brian was understanding and helpful and got my car back to me extraordinarily quickly.
Wow, fast service, great service, nice people and my truck looks great. Thanks!
Brian my service rep was accomdating and made the confusing process extremely simple. He was really pleasant and so were the people at the counter.
Very friendly service with Brandon, and accommodating
there was no problems at all
service tech recommended nothat using my touch up paint, that he could buff it out, we should of used it
Vehicle Make : Volkswagen
Kenneth took excellent care of me. My car was fixed in record time and looks brand new. I couldn't be happier! You have all my future business.
Everybody was professional. Excellent service, honestly I was really impressed with the time frame I obtained my vehicle back. It was just a matter of days even tho they had to deal with all the hail damage claims in north Texas.
Mike was awesome! Thanks for his excellent and above required service!
Thank you, Don and DeLois Blackwood
Great job!!! In and out in two days. Special thanks to Kenneth he did and awesome job!!
Second vehicle that I've worked with Tim on this year. Both turned out great. I would come back again if needed.
Jeremy Westherall was my contact and he kept me well informed the entire time my car was in the shop. He was extremely professional and I would highly recommend him
As always the service was excellent at each step. And car was ready prior to expected date
My rep Mike was great with communication
Swesome work and exceptional service.
Repaired the car fast. Was very happy with our customer service.
Polite, efficient drop off service. Everyone was friendly. My car was completed ahead of schedule and I was kept informed of progress. My car was pulled inside due the possibility of hail which I appreciated.
I would recommend this service king to others and if I ever need work done to my car again I would request Mark again.
Everything was as expected and more. I liked the updates on my phone. Brandon was the best; very professional and very nice as a person. Would recommend him and Service King.
Ken was awesome. Great communication and care throughout the process.
Brandon Tanguma was a excellent worker that went beyond his duty to get my car repaired and get me back in it.
I think I'll be happy with my initial repair but not happy about the hail situation. I tried to call to inquire on picking up my car and status fur Gail and was put on hold for 20 minutes until I hung up.
Brandon Tanguma my Service Advisor was knowledgable and helpful. He did an excellent job in keeping me informed every step of the way in having my vehicle repaired. He is truly an asset to your organization.
The work was on time and excellent.
My vehicle did sustain hail damage to the hood and trunk on 23 Mar between 10:00-11:00 PM and your Service Representative was very helpful. I will have the hail damage repaired by Service King also.
I really appreciated them getting my car back to me as quickly as possible :)
You all got my car in right away! Service was great! Thank you!
I appreciated being kept up to date on the progress of repairs. You actually completed repairs ahead of time, which was great! Car looks perfect. Thanks so much.
Kenneth is such a pleasure to deal with and kept me up to date on everything going on with my car. The work is very well done and was tickled to my car back in my possession!!!!
Excellent communication and updates. The whole process is well orchestrated. Brandon was great. He kept us informed all along the way and exceeded our expectations!
Please feel free to call me... 214 403 0264
Easy transaction no issues
Vehicle Make : Mini Cooper
I had a great experience. I liked that Brandon called me frequently during the process with updates on progress.
Service King is the best service that I have known
Kenneth was very helpful!
Everyone was very professional and overall it was a great experience.