Matt was very thorough and professional.
Matt was awesome never once did I have to wonder what was happening with my car. Appreciated his updates every step of the way
Working with Brandon Frame and his fellow employees was a pleasure. No one likes having to deal with major car repairs but Brandon made it easy. He kept me in the loop each step of the way, answered all my questions and treated me kindness and respect. I can be a difficult consumer but everyone at Service King made me feel comfortable. I trust the repairs and will recommend this shop in the future.
Matt from West Plano Service King was awesome. He definitely looked out for me and made sure I was getting my car back in 100% factory condition.
I was very satisfied with all members of the Service King Team that I had communications with. Ed Stevens
Justin did an excellent job. Very professional, did the job quickly, good quality of the repair. I am completely satisfied.
The service from staring to end was great. The agents were exceptional.
I have a few concerns. First of all, the repairs to my car were great, so on that front, I'm satisfied. Thank you
There were three issues that I'd like to bring to your attention:
(****) I was not contacted when my car was ready. I called yesterday morning and discovered my car had been ready since Friday. I provided accurate contact information when I dropped my car off, Geico has my contact information, but somehow the wrong information was recorded in my file. Nonetheless, since Geico has a representative on site, I feel he should have been contacted to reach out to me. This is a further concern, because it may cause me to be responsible for several days of Enterprise car rental I should not have inncurred. This particular issue has yet to be resolved
(2) When I picked up my car, there was a paper mat on the driver side floor mat. I appreciated my car being kept clean, but I was perturbed that I had to throw that away. I felt the service technician should have thrown it away
(3) When my car was returned to me, the air pressure in my tire was low. I did not drop my car off in that condition. This one I can work with, because the temperature did drop. So it might just be a function of nature.
Again, the repairs were great, I've used to Service King several times throughout the years and have always been pleased. Keep up the good work.
Vehicle Make : Mitsubishi
Justin was wonderful to work with!
The entire process was relatively painless with just a little inconvenience. The only negative thing I can think of is receiving conflicting texts about when my car would be ready. I suspect some were automated (saying it would be ready next week), then I’d get one a few hours later that said it would me ready tomorrow. That just made it seem like the right hand didn’t know what the left hand was doing. It made it difficult to make plans. Saying this here so I can give Matt and Service King a 100% positive response on the survey. They did a great job on my car. It looks perfect.
Justin did a great job for me. He was extremely thorough and kept me updated throughout the entire process.
Great job and good service.
Peter did an amazing job in keeping me updated on the repair progress. He was courteous and knowledgeable and was available to answer questions. The front office staff was friendly and assisted me with the paperwork logistics. Compared to my experience at your location about a month ago, this was a complete reversal. Thank you Peter and reception staff for an amazing experience. I don’t want to go through this process again for a long time but if I do need vehicle repairs I will return to this location.
My car is still not ready! Service king moved it 3 times to different locations. I went to get it yesterday. They put an old refurbished damaged front lower bumper on a brand new car. Now I have to wait. The car has been in the shop 7 weeks! I am a very very unhappy customer. I have been constantly told it will be ready and another issue arises. This has been now going on for 3 weeks. I will ensure state farm knows not to offer as a a preferred repair center
Great service. Friendly and very helpful staff.
Very happy with the assistance