Excellent Service and Excellent customer service.
This is the list of problems I encountered with the service I received:
****) My car was returned dirty: adhesive was still on the car which could have easily been removed with Goo Gone, the rims of the car were dirty although it had been washed, and my trunk was dusty from repair services
2) My hood was repaired but it does not fit properly on my car. There is a pronounced difference in the seam above the right and left headlights
3) The front and rear passenger windows we're both replaced, but, no tint was put on the windows. My windows have been tinted since I purchased the car new with <5 miles on it
4) I had also received a quote to do repair service, fix a broken mirror part, that I was going to pay for "out of pocket, but the repair was never performed even though we had discussed it and I had agreed upon the repair
Great staff, quick turnaround and excellent quality work..
Way to go !!!
Vehicle Make : Volkswagen
Great communications during the process, that made it great.
John was very thourough and responsive. We had an update a minimum of every other day with regard to the completion date on our car. Very happy with his customer service and the work that was done!
John was very helpful and responsive. He got my car done early so I could have it before leaving town. It looks great!
I had an excellent experience with Service King.
Thank you so much and great job! ????????
Wonderful job and was completed before I expected. Thank you so much!!
Vehicle Make : Mercedes Benz
Craig always communicated and repair was completed on time as promised
Thank you for making such a great experience out of an otherwise stressful situation. I hope I never need this type of service again, but I know where to go if I do!
I have received two messages from you thanking me for letting you work on my vehicle. I have not heard from anyone in person so as far as I know my vehicle is not done yet.
My car was kept longer than I was told because of two wrong trunks that were ordered also I noice that my skid plate in the front of my car is split, my breaks are making noise as I spoke to the service advisor about when I took it in. I just wanted my car repaired correctly for the amount of time that the service king had it
My experience with Service King was extraordinary. Craig kept me informed of the progress of my vehicle and was very professional throughout the process. I would highly recommend Service King in Frisco to anyone that need repairs to their vehicle. Great job guys!
Appreciated the excellent service and updates from Service King and it’s associates! Will be referring to friends for sure! ????????
Service King exceeded my expectations and Craig kept me informed of the process regularly. Awesome job!
When I got to Service King to pick up my vehicle there was a part missing off the truck. Service man asked us to wait while they put the part on. About 35 minutes later we go outside to check it out and they had ordered the wrong color. We were told that they would order the correct color as the part would be in the next day and they would give us a call. This occurred on 10/02. On 10/03 no phone call from Service King at all. I called Service King the morning of 10/04 to see if the part had arrived and it arrived the day before but NO ONE contacted me. This was an inconvenience for me and I am not happy with the customer service I received.