Customer servie, Mr. Siam Rastaghi, is excellent in communication and helping out customer.
Sid was absolutely amazing throughout the entire process. Very happy
Chris Pak did an excellent job caring for our concerns and working to get the car Looking like new. Thanks
Pleased with the overall quality and courtesy of the staff.
Kris was very perfection all. And service king did a great job. We
We're very satisfied with there service. Thank you.
Very satisfied and Sid was great.
I really appreciated being able to get my work done so quickly given the number of vehicles affected by the recent storm.
Everyone was very ry nice and helpful. Sure appreciated how clean my car was inside.
When the job is finished I will give you my comments.
We loved Sid, his communication was excellent
Service was excellent. My customer service kept me constantly updated and was great. I will highly recommend my friends to ask for him and to use this location of Service King.
Vehicle Make : Range Rover
Not happy that my vehicle was left outside for the hailstorm to damage it.
Invoice was 500 higher than estimate. Back seat of car was dirty and had paint on upholstery and door. Parts were left on floor of car and not installed. Worst repair experience I ever had. I will tell everyone I know that they should stay away from Service King.
Vehicle Make : Mitsubishi
Jake made sure I was satisfied before I drove off the lot. Thank you.
Sid is very professional and personable. Car body repair looks great.
Thanks for your good work.
Very happy with my recent visit there! Very nice employees! Got
The job done quick and car looks great!Thanks!!!
My experience was sooooo surprisingly professional yet friendly from the first person I talked to on the phone the service was exceptional. The lady at the front desk was so efficient and knew exactly how to get the **** rolling. Sid took over The whole process with a professional yet oh so easy to like and trust persona!! So refreshing!!
The rent car was there to pick me up very quickly and the driver was easygoing and took care of the transition smoothly and quickly. The texted updates were the icing on the cake. What a great experience to do business with Service King!!! I will be spreading the word to let everyone know how awesome you all are! My car looks beautiful and perfect and it was so clean!! Thank you Service King and bless you all!!
I was really excited for the text message alerts to keep me updated on my car. Chris Pak was the best service advisor.
Great customer service, status updates and professionalism
Great, timely service. Andrew is amazing and will keep in informed and up to date on the status of your vehicle.
Awesome service and superior parts. Vehicle was completed ahead of schedule and look fantastic.
Fantastic service. Great people
Sia did an amazing job!! Give him a raise.
The updates in the status was great. The customer service was wonderful. The car looks good but there is a part where the paint is bubbled and needs to be corrected on the hatch lip.
Jake was awesome! Kept me well informed through the whole process.
No problems i would recommend
Service was great. Job was completed before scheduled.
Truck was repaired and looked great.
Great job to Sid and Team! My car looks great!
Didn't wash car and the inside of the car was full of dust from the outside. Left finger prints on the the inside top.
Andrew was great to work with, he kept us up to date on the progress and the car repairs look great!
Very much appreciate the communication of status updates throughout the repair.
Great experience...love all the text updates
Not fixed on first time. Had to give back my van twice and third time it got fixed. Not the quality that I expected from Service King.
I was satisfied with Jake my representative although he didn't have my correct info when I arrived nor when I went to pick up and pay. When I first arrived to drop off another service king rep was in front of me walking thru the frt door and let the door close behind him in my face instead of holding it open. I should have turned around and left then. I was then told that enterprise was not waiting for me as I had been instructed they would but instead they'd have to call. This added 30mins. Ultimately need more repairs as I didn't know they didn't keep my car safely indoors and it was hit by hail while on the property. I will never be back.
After we picked up the car, we noticed buffing compound was left between the bumper and left quarter panel. We called and spoke to the service advisor, he asked if we would bring the car back that he would buff it out. We did so and brought it home and found out that they did not replace or paint the area of bumper that was affected by the accident. There is clearly a difference from the rest of the bumper. We left the car for 5 days for a simple repair and we are still dealing with this situation. We don't want to report this to State Farm and we would like to resolve this between Service King Frisco and ourselves.
I was rear-ended and they did a great job replacing the bumper and side panel. I was not expecting the car to be cleaned inside and out, too. Thank you!
My car was not repaired correctly at all. I still have dings and scraps on it and the metal strip is coming off the passenger and back door. Seems like the only thing fixed was the passenger from catching when it opened.
My service advisor Andrew is awesome! I've dealt with him before this most recent repair and he is the consummate professional. Very knowledgeable, friendly, and easy to talk to.
Prompt, fast, looks good!
Jake was wonderful. Wish everyone exhibited his customer service.
Great work and Chris was awesome!!
Excellent Customer Service! Thanks to Jake Ware for having my car fixed in the most timely and efficient manner. Very impressed.
Chris is very friendly and works hard to get my car repaired so well and ahead of schedule 4 days. I was sick, he offered to drop off my car to my house. I was very moved. Thank you very much!
Chris the repairman was stellar. Excellency service fantastic communication and resolved all issues and problems expeditiously. Give him a raise!
Vehicle Make : Volkswagen
Experience was great and service was superb!!
Quick, reliable and did an excellent job. Super fast repairs!
Jake kept me updated throughout the entire process and answered all my questions. He was very helpful
The communication throughout the process was excellent! Job well done!
Fast, easy, quality service. Jake was professional, courteous and quick. Great experience!
car looks clean/good and damages were repaired.
Very friendly staff. Went out of the way to make things as easy as possible.
I received good service and was treated professionally.
Siavash Rastaghi was very courteous and kept me well informed of the progress of the repair job.
Awesome service. I was kept fully informed about the progress. Repair was done well and on time. Sia is highly customer oriented.
I am extremely satisfied with the service I received at Service King. My vehicle was ready before the scheduled date promised and I was advised of the repair process along the way. Chris and the entire staff was a pleasure to work with and I felt as if I was treated like royalty...Extremely professional and friendly service was provided throughout my experience. I would definitely always consider Service King for all my future repair needs. Thank you for restoring my vehicle back to perfection. Your service to excellence has earned you a lifelong customer.
Good receiving and service car maintenance after fix
Please REMOVE MY PHONE NUMBER from this feed. You have the wrong number. Thanks
I am very happy with how fast the repairs were made.
Fast service and the car looks great! Thanks!
Fast, efficient, professional; good feedback thru the process.
Chris was fantastic to work with. He over delivered. As an independent insurance agent with over 1000 clients, I know I can refer my clients to Service King with no reservations. Keep up the good work!
Fantastic service. Would recommend and use again.
Andrew was super helpful and the work done on my Mazda 3 was wonderful as well as super time efficient. I drove from Addison to this location just because this team is so awesome and takes care of their customers.
Body/Paint looks amazing, like the day I bought the car in 2012. Even the engine & parts under the hood look immaculate now.
Very professional service, exceeded our expectations!
Chris was outstanding! Dropped of my Mercedes E350 becsuse it's Safeco proffered shop. Chris was very, very nice and repair price was great and most of all repaired my windshield and bumper in 3 days WOW!!!! Outstanding Job!! Chris thank you for making the process seamless!!! Very honest and sincere advisor!
Well done. Auro repair was excellent and completed earlier than estimated.
Great service and would return again for Service King repair on my vehicles.
Great job as usual! Thanks!!!!
Excellent customer service! Was a great experience.
Vehicle Make : Mini Cooper
Repair took quite a bit longer than I think it should have. There was trouble with communication also. Messages being sent by my service rep but they didn't go out. I didn't receive most of them.
Body work and paint look really good but once I had already checked in the rental and paid my 500.00 deductible and headed down the road I noticed the front end was never aligned so now I have to take it back and drop it off again tomorrow.
This is the second time you have worked on my car. Both times services have been great!!
3 days for a headlight,
Expense was more than estimate
No estimate in beginning
The service was excellant. Chris Oak was especially helpful. Would recommend them highly. Art Keller.
The people with whom I spoke were very professional and friendly.
Sid was exceptional in every way! Kept us informed all the time
The car should have been cleaned and buffed out
because there was paint run on the car
that my boyfriend noticed when he picked it up today.
Pleaure to work with Sid.
We were pleased from start to finish with everything that you did.
The car looks perfect! Thank you so much!
Your staff at the Frisco Main Street Service King were terrific! Good job!
Prompt and excellent services. Highly recommended!!!
Beyond satisfied! I will not go any where else!
You guys did great but enterprise was late and totally unprepared for us.
Nice People to work with.
The Teams friendly and helpful service made the experience less painful!
They went above and beyond in every aspect.
The job was completed really fast, they did a great job. Very friendly staff.
Chris Pack and his service king team did an outstanding job with my car and keeping me informed at all times. I am grateful to all of them, for going out of their way to make sure I was satisfied.
Thank you SK team!
Great work Great people. Thanks to all involved.
Excellent service and communication. I just moved here from out of state. They made feel feel at home. Excellent service. I didn't have to do anything. Every question was answered. I felt safe. Everything was taken care of when I got to service king. For someone from out of town, that is so important. I trust service king. I was able to go online and see the status of my car repair. Thank you so much Service King. Merry Christmas. Jan S
Original estimate was a little than a week, then it was another week, had to order the bumper 3 times , then another week. In addition the location took the estimate from my insurance company,4300 which is what I paid vs their estimate, 3300. Had I known that I would never had given them a copy that was requested.
Needless to say I won't be recommending Service king
Vehicle Make : Volkswagen
I was treated courteously and respectfully. My car was finished sooner than estimated, and I was able to pick it up in a Saturday, which saved me a conflict with my employer. The quality of the work done exceeded my expectations, and I will recommend Service King to everyone I know. Every member of the staff I met went above and beyond to put the "SERVICE" in Service King.
I had chrome tipped exhaust before and were not replaced. Tire pressure alert went off when i started car and had to add air to tire. Another alert went off while driving away about rear light issue. The repair done was to the rear so that is another mistake made. Accident happened 11/2 and I finally get my car back yesterday 12/3 and realize quality of work was not up to par. Very disappointed
Only bad thing is that it didn't come back a Dodge Challenger, but really it was a great job done be the team. Keep it up.
Everything was satisfactory
Service King Frisco does a great job in customer service. Communicating the status of repair is greatly appreciated.
Chris Pak is great to work with.
Jake was great and so helpful!
Great job! Thanks for your pacience.
Love the updates on the car... nothing is to much
A job well done in a very timely manner.
Jonathan Howell was excellent, went out of his way to make sure I was taken care of!
Your team did a wonderful job on my car. We have come to Service King for years. That is why I was willing to wait a month to get my car in. I trust you guys.
Jonathan did a great job explaining how the process works and what to expect. He provided updates over the entire time my car was there.
Great job done on schedule and at a good price.
Andrew was terrific. Thanks.
I loved the text messages received upon every step of the way until I walked out the door. Sydney was awesome!
John was wonderful. Everything was just as he told me it would be. Thank you
Very pleased with the service! Thank you!!
My service guy was Sid. I arrived to my appointment with someone else serving me. Everything was fine and taken care of. I returned when my vehicle was completed and finally met my service guy.
Sid did not impressed me with his answers. I asked about my rear left tail lamp not being flush with the body of the vehicle and his replied was that they looked at it but that's how it was manufactured. Even though the right side is flush and I remembering my left side was also flushed prior to the accident. Then under the bumper I asked him why the aaccessory attachment wasn't completely attached and flush with the bumper. He advised that's how it's made and because it's a Honda. The way he made his comment was very offensive and I took it personal. He implied my Honda is cheap with crappy materials.
I am very disappointed in the service and will not be coming back as a customer.
There were parts missing out of my trunk
Chris was exceptional and did as promised in the timeframe promised! He was also very courteous and very resectful which I truly love!!! My car is AWESOME again! Thank you Service King Frisco!!!
Andrew did a great job of managing my service. He kept me informed of my truck's progress, and worked to get an insurance issue straightened out quickly and completely.
My van looks great . Very pleased with the service. Thank you
Service Advisor, Andrew, kept me updated about the progress of my vehicle with texts and telephone calls. My vehicle was ready two days ahead of schedule. I will highly recommend the Frisco Service King location to friends.
Andrew did a wonderful job as my service technician. When he didn't have the original estimate, he tried to efficiently either get the car transferred to the Plano location or then a copy of the estimate. Once he had the estimate, he worked swiftly to get it repaired, including submitting a supplemental claim through the paying insurance company.
My Truck was ready before the expected date. I really like the updates via text msg. It's only been **** day since my vehicle was returned to me, but so far the work looks great.
Amazing experience. Sid kept me informed the entire time. Every time I met with them the entire team was kind and helpful. Awesome experience!
Car was finished exactly on time! Very happy with the communication throughout the entire process. Got updates the whole way, and all my questions answered. My car is so clean inside and out and they were very respectful of my belongings inside. Couldn't be happier with the results. Thank you thank you!!
Good workmanship, customer service, and finished on time.
Great customer service. Really nice people.
Jonathan Howell was great. Took care of us from start to finish.
Jake was great! My vehicle was fixed in a timely manner and looks perfect!
Vehicle Make : Volkswagen
You guys did a good job on my car. My old insurance company was a pain to work with but you guys took care of all my issues without a problem.
Although there were delays in the completion of the repair, Chris was excellent at communicating the status of the car and reason for delay. It was clear that Chris was invested in ensuring that the work on the car was perfect and was sympathetic about our frustration with the delay. Customer service matters when problems arise and Chris delivered a great customer experience from start to finish.
Sean and Ashley Green
From the time that I called them to set an appointment to that day I picked my car up from being repaired was a wonderful experience! Everyone was so kind and helpful. Sid Barrett, the gentleman I dealt with, was excellent! Very friendly very professional and made sure I was kept up-to-date on how my car was coming along during the repair. They took excellent care of my car and did a wonderful job! I highly highly recommend them to my family and friends and anyone that needs their car body repaired.
Great customer service from Andrew and car was done before the time estimate. I'd utilize Service King again
Ahead of time and great job.
I was very impressed with high level of communication I received and the quality of the work.
Vehicle Make : Volkswagen
Chris did excellent job from start to finish. I am happy with the service I received. Thank you.
Wrong part ordered for vehicle caused a delay in repairs. The five day estimate was in reality twelve days.
Ronny was excellent to work with. Kept us informed throughout our repair. Great customer service
Thoroughly informed thru complete process
Chris did great. He was extremely pleasant. My bumper and headlight were completely fixed. I also had a scratch above the wheel from the accident that I noticed was still there, and he took the extra time to bring it to the back and fixed it. He made sure I was satisfied before I left. I liked the text updates and the lifetime warranty too. Overall great job
Very Professional and courteous
I appreciated the lighthearted text messages.
Fast and professional service! Very impressed. Thank you!!
Amazing amazing amazing!!!! Whole experience was great from beginning to end! Thank you!!!
Sid was a great advisor. There was a spot on my car that was missed that didn't get fix. Wasn't happy about that.
Went above and beyond. Great experience. Very fast and very satisfied.
Andrew Pohlman was very professional, knowledgeable and courteous. I was very pleased with the service I received.
It was great customer service everything was pretty fast and my car looks great ! Thanks again
Chris is great! Not only did the Service King automated system keep me up to date, but he did too!
Wonderful service. Very easy. I worked with Johnathon and his service was superb. Great job on my car. Thank you for your great service.
Did a great job, my car is fixed and you kept me updated during the entire process!
Vehicle Make : Volkswagen
Thank you soooooooo much! My car looked really good! I will definitely refer Service King to my friends. Oh, I wasn't expecting my car to be washed and cleaned. What a nice and unexpected bonus! Service King Frisco did an excellent job from the moment I brought my car to when I picked it up on Thursday. I loved getting the text with the updates of the progress of the repairs. A very nice touch as well. Frisco Service King ROCKS!!! GREAT JOB!!!
The customer service was courteous and professional. The repair looked great.
Andrew Service Representative has done great job following up with repairs from start till end.
Jonathon was very professional and did a great job keeping me up to date on where my vehicle was throughout the whole process. I would definitely recommend this location .
The work and communication were great.
Great work and friendly people. Thank you.
My key was returned but the back side was missing exposing the battery
Service King came highly recommended to me. From the receptionist to my service advisor my first experience superceded my expectations. I will definitely be a return customer and recommend Service King to others.
My service advisor, Jonahan Howell, was great in every way. His attention to detail when he noticed the buffing had left a smudge on my car and he fixed it without me asking, his willingness to go beyond the call of duty and wait for me to arrive after closing hours, his understanding of my needs to understand the difference between OEM parts vs LKQ parts and he patiently explained it all. He gets an A+....and I don't give A+'s. I hardly give A's to my service at Nissan. He was that good. I liked receiving the text msgs along the way, too, so I knew when to expect my car would be finished. All excellent. Thanks Jonathan!
The day I dropped the car off it took a little while to get waited on and I was made to feel like I was an imposition, but it was lunch time, pouring down rain, and a Friday. I'm sure it was just something in the air that day because when I went to pick up my car, everyone knew who I was, they were extremely nice and my car looked amazing! Overall happy customer!
My advisor, Sid did a great job. He got my car repaired in a very short time period. His customer service is also excellent
Sid was extremely helpful and personable and kept me updated with the progress of my car on a daily basis.
Chris Pak was incredibly accommodating and kept me up to date throughout the entire process. A+ service!
My car looks great... Inside and out! That was the most painless experience I've ever had getting my car serviced.
They were fast and the job was excellent. Sydney Barrett was my advisor and kept me well informed of every single step in the process. I could not be happier with the service and results
Thank you Chris for the constant communication.
My car looks brand new!
Very good service and the job done was excellent . Thank you
Job well done. Highly recommended for other customers. Employees were very kind and giving the explanations in detail about the car parts that are required.
very good service, was kept informed about the status of my vehicle, it was actually ready a day early
Very friendly and quick turn around time! Loved being notified by text through the he entire process. Would recommend Service King to others
I appreciate how well Service King did at their job. I was given an estimated day of completion, and they were right on target. The repair looks amazing! Thanks so much for a job well done.
Did a fine job. Thank you
Sid was awesome. They did an excellent job. All employees very friendly! Fast service. Super clean!
Very courteous staff and car was delivered before they promised. Very happy with everything
They were sure to keep me updated on all the progress with my car. They answered the phone every time I called, and when I had to leave a voice mail they got back to me right away. They didn't charge me anything extra for my car sitting in their storage. And they were very helpful in making me feel better about the damage to my car and letting me know I was in good hands.
Awesome team at Service King, my car looks perfect! Thank you!
They should cover the seats and floor matts there was grease and dirt on doors
Seats and floor matts.
There was a very dirty container left in my trunk ?
All other service was exceptional.
Vehicle Make : Volkswagen
Amazing people brando was awesome the keep me updated everyday
Late and ended up being half the estimate.
Chris Pak made everything easy and was great to work with
He's a wonderful representative for Service King
Car looks great and it was completed a week early.
Chris Pak was great. We appreciate the efficient service.
Chris Pac went above and beyond my expectations. Thanks again Chris!