Chris Pack and his service king team did an outstanding job with my car and keeping me informed at all times. I am grateful to all of them, for going out of their way to make sure I was satisfied.
Thank you SK team!
Great work Great people. Thanks to all involved.
Excellent service and communication. I just moved here from out of state. They made feel feel at home. Excellent service. I didn't have to do anything. Every question was answered. I felt safe. Everything was taken care of when I got to service king. For someone from out of town, that is so important. I trust service king. I was able to go online and see the status of my car repair. Thank you so much Service King. Merry Christmas. Jan S
Original estimate was a little than a week, then it was another week, had to order the bumper 3 times , then another week. In addition the location took the estimate from my insurance company,4300 which is what I paid vs their estimate, 3300. Had I known that I would never had given them a copy that was requested.
Needless to say I won't be recommending Service king
Vehicle Make : Volkswagen
I was treated courteously and respectfully. My car was finished sooner than estimated, and I was able to pick it up in a Saturday, which saved me a conflict with my employer. The quality of the work done exceeded my expectations, and I will recommend Service King to everyone I know. Every member of the staff I met went above and beyond to put the "SERVICE" in Service King.
I had chrome tipped exhaust before and were not replaced. Tire pressure alert went off when i started car and had to add air to tire. Another alert went off while driving away about rear light issue. The repair done was to the rear so that is another mistake made. Accident happened 11/2 and I finally get my car back yesterday 12/3 and realize quality of work was not up to par. Very disappointed
Only bad thing is that it didn't come back a Dodge Challenger, but really it was a great job done be the team. Keep it up.
Everything was satisfactory
Service King Frisco does a great job in customer service. Communicating the status of repair is greatly appreciated.
Chris Pak is great to work with.
Jake was great and so helpful!
Great job! Thanks for your pacience.
Love the updates on the car... nothing is to much
A job well done in a very timely manner.
Jonathan Howell was excellent, went out of his way to make sure I was taken care of!
Your team did a wonderful job on my car. We have come to Service King for years. That is why I was willing to wait a month to get my car in. I trust you guys.
Jonathan did a great job explaining how the process works and what to expect. He provided updates over the entire time my car was there.
Great job done on schedule and at a good price.
Andrew was terrific. Thanks.
I loved the text messages received upon every step of the way until I walked out the door. Sydney was awesome!
John was wonderful. Everything was just as he told me it would be. Thank you
Very pleased with the service! Thank you!!
My service guy was Sid. I arrived to my appointment with someone else serving me. Everything was fine and taken care of. I returned when my vehicle was completed and finally met my service guy.
Sid did not impressed me with his answers. I asked about my rear left tail lamp not being flush with the body of the vehicle and his replied was that they looked at it but that's how it was manufactured. Even though the right side is flush and I remembering my left side was also flushed prior to the accident. Then under the bumper I asked him why the aaccessory attachment wasn't completely attached and flush with the bumper. He advised that's how it's made and because it's a Honda. The way he made his comment was very offensive and I took it personal. He implied my Honda is cheap with crappy materials.
I am very disappointed in the service and will not be coming back as a customer.
There were parts missing out of my trunk
Chris was exceptional and did as promised in the timeframe promised! He was also very courteous and very resectful which I truly love!!! My car is AWESOME again! Thank you Service King Frisco!!!
Andrew did a great job of managing my service. He kept me informed of my truck's progress, and worked to get an insurance issue straightened out quickly and completely.
My van looks great . Very pleased with the service. Thank you
Service Advisor, Andrew, kept me updated about the progress of my vehicle with texts and telephone calls. My vehicle was ready two days ahead of schedule. I will highly recommend the Frisco Service King location to friends.
Andrew did a wonderful job as my service technician. When he didn't have the original estimate, he tried to efficiently either get the car transferred to the Plano location or then a copy of the estimate. Once he had the estimate, he worked swiftly to get it repaired, including submitting a supplemental claim through the paying insurance company.
My Truck was ready before the expected date. I really like the updates via text msg. It's only been 1 day since my vehicle was returned to me, but so far the work looks great.
Amazing experience. Sid kept me informed the entire time. Every time I met with them the entire team was kind and helpful. Awesome experience!
Car was finished exactly on time! Very happy with the communication throughout the entire process. Got updates the whole way, and all my questions answered. My car is so clean inside and out and they were very respectful of my belongings inside. Couldn't be happier with the results. Thank you thank you!!
Good workmanship, customer service, and finished on time.
Great customer service. Really nice people.
Jonathan Howell was great. Took care of us from start to finish.
Jake was great! My vehicle was fixed in a timely manner and looks perfect!
Vehicle Make : Volkswagen
You guys did a good job on my car. My old insurance company was a pain to work with but you guys took care of all my issues without a problem.
Although there were delays in the completion of the repair, Chris was excellent at communicating the status of the car and reason for delay. It was clear that Chris was invested in ensuring that the work on the car was perfect and was sympathetic about our frustration with the delay. Customer service matters when problems arise and Chris delivered a great customer experience from start to finish.
Sean and Ashley Green
From the time that I called them to set an appointment to that day I picked my car up from being repaired was a wonderful experience! Everyone was so kind and helpful. Sid Barrett, the gentleman I dealt with, was excellent! Very friendly very professional and made sure I was kept up-to-date on how my car was coming along during the repair. They took excellent care of my car and did a wonderful job! I highly highly recommend them to my family and friends and anyone that needs their car body repaired.
Great customer service from Andrew and car was done before the time estimate. I'd utilize Service King again
Ahead of time and great job.
I was very impressed with high level of communication I received and the quality of the work.
Vehicle Make : Volkswagen
Chris did excellent job from start to finish. I am happy with the service I received. Thank you.
Wrong part ordered for vehicle caused a delay in repairs. The five day estimate was in reality twelve days.
Ronny was excellent to work with. Kept us informed throughout our repair. Great customer service
Thoroughly informed thru complete process
Chris did great. He was extremely pleasant. My bumper and headlight were completely fixed. I also had a scratch above the wheel from the accident that I noticed was still there, and he took the extra time to bring it to the back and fixed it. He made sure I was satisfied before I left. I liked the text updates and the lifetime warranty too. Overall great job
Very Professional and courteous
I appreciated the lighthearted text messages.
Fast and professional service! Very impressed. Thank you!!
Amazing amazing amazing!!!! Whole experience was great from beginning to end! Thank you!!!
Sid was a great advisor. There was a spot on my car that was missed that didn't get fix. Wasn't happy about that.
Went above and beyond. Great experience. Very fast and very satisfied.
Andrew Pohlman was very professional, knowledgeable and courteous. I was very pleased with the service I received.
It was great customer service everything was pretty fast and my car looks great ! Thanks again
Chris is great! Not only did the Service King automated system keep me up to date, but he did too!
Wonderful service. Very easy. I worked with Johnathon and his service was superb. Great job on my car. Thank you for your great service.
Did a great job, my car is fixed and you kept me updated during the entire process!
Vehicle Make : Volkswagen
Thank you soooooooo much! My car looked really good! I will definitely refer Service King to my friends. Oh, I wasn't expecting my car to be washed and cleaned. What a nice and unexpected bonus! Service King Frisco did an excellent job from the moment I brought my car to when I picked it up on Thursday. I loved getting the text with the updates of the progress of the repairs. A very nice touch as well. Frisco Service King ROCKS!!! GREAT JOB!!!
The customer service was courteous and professional. The repair looked great.
Andrew Service Representative has done great job following up with repairs from start till end.
Jonathon was very professional and did a great job keeping me up to date on where my vehicle was throughout the whole process. I would definitely recommend this location .
The work and communication were great.
Great work and friendly people. Thank you.
My key was returned but the back side was missing exposing the battery
Service King came highly recommended to me. From the receptionist to my service advisor my first experience superceded my expectations. I will definitely be a return customer and recommend Service King to others.
My service advisor, Jonahan Howell, was great in every way. His attention to detail when he noticed the buffing had left a smudge on my car and he fixed it without me asking, his willingness to go beyond the call of duty and wait for me to arrive after closing hours, his understanding of my needs to understand the difference between OEM parts vs LKQ parts and he patiently explained it all. He gets an A+....and I don't give A+'s. I hardly give A's to my service at Nissan. He was that good. I liked receiving the text msgs along the way, too, so I knew when to expect my car would be finished. All excellent. Thanks Jonathan!
The day I dropped the car off it took a little while to get waited on and I was made to feel like I was an imposition, but it was lunch time, pouring down rain, and a Friday. I'm sure it was just something in the air that day because when I went to pick up my car, everyone knew who I was, they were extremely nice and my car looked amazing! Overall happy customer!
My advisor, Sid did a great job. He got my car repaired in a very short time period. His customer service is also excellent
Sid was extremely helpful and personable and kept me updated with the progress of my car on a daily basis.
Chris Pak was incredibly accommodating and kept me up to date throughout the entire process. A+ service!
My car looks great... Inside and out! That was the most painless experience I've ever had getting my car serviced.
They were fast and the job was excellent. Sydney Barrett was my advisor and kept me well informed of every single step in the process. I could not be happier with the service and results
Thank you Chris for the constant communication.
My car looks brand new!
Very good service and the job done was excellent . Thank you
Job well done. Highly recommended for other customers. Employees were very kind and giving the explanations in detail about the car parts that are required.
very good service, was kept informed about the status of my vehicle, it was actually ready a day early
Very friendly and quick turn around time! Loved being notified by text through the he entire process. Would recommend Service King to others
I appreciate how well Service King did at their job. I was given an estimated day of completion, and they were right on target. The repair looks amazing! Thanks so much for a job well done.
Did a fine job. Thank you
Sid was awesome. They did an excellent job. All employees very friendly! Fast service. Super clean!
Very courteous staff and car was delivered before they promised. Very happy with everything
They were sure to keep me updated on all the progress with my car. They answered the phone every time I called, and when I had to leave a voice mail they got back to me right away. They didn't charge me anything extra for my car sitting in their storage. And they were very helpful in making me feel better about the damage to my car and letting me know I was in good hands.
Awesome team at Service King, my car looks perfect! Thank you!
They should cover the seats and floor matts there was grease and dirt on doors
Seats and floor matts.
There was a very dirty container left in my trunk ?
All other service was exceptional.
Vehicle Make : Volkswagen
Amazing people brando was awesome the keep me updated everyday
Late and ended up being half the estimate.
Chris Pak made everything easy and was great to work with
He's a wonderful representative for Service King
Car looks great and it was completed a week early.
Chris Pak was great. We appreciate the efficient service.
Chris Pac went above and beyond my expectations. Thanks again Chris!
Excellent service(Andrew ,u r the best)
Friendly staff and fast, efficient service.
Car looks great!!! Jonathan kept us posted about time and prize!! No surprises !!! Overall a satisfactory rating!!!
Jonathan was prompt and work everything to my full satisfaction. Give him a RAISE!
Chris was detail oriented and great
Chris provided great service and updates while repairs were being done, all in a timely manner.
Excellent service and on time. Chris is great!
Although the repair took longer than expected, the end result was perfection. Also, very professional and friendly staff with good communication throughout the process. Would definitely use again.
Thanks for getting done so quickly
Chris Pak was great to work with!
Awesome service and finished before the esp time great job!!
Awesome service, very timely repairs .. Perfect 10 rating!!
USB no longer working after vehicle return. Was working fine before. Also radio stations were changed. Believe someone damaged the usb by using unauthorized products.
Great job and fast! Reps were helpful and courteous. We were pleased that this site also allowed us to return our rental car, saving us a trip to Enterprise in Plano.
Great people and great service . Very fast and responsive . Very pleased
Outstanding service from Chris Pak and the team!!!
Everything went just as planned
Vehicle Make : Volkswagen
Awesome job keep in touch and I love the way service long cared for my ride thanks
Chris was phenomenal! My car looks like new again.
Everyone at SK is courteous and well trained. I like that SK is trusted by the insurance companies. The whole organization is geared to facilitate servicing the customer better with software, communications and customer care training of its employees. The quality of workmanship is excellent.
I was completely impressed by the quality of my service!!! Extremely professional, done early, looks great and communication all along the way. Yall rock!!! Outstanding!!!
very efficient and great customer service
Professional and with warm welcome, good job on the car
Thanks for the quick and courteous service!
Quick, thorough awesome service. Kept in the loop on all updates. Great job by Brandon and team!
This was my second incident in the last year, on both occasions I was completely satisfied with the quality of the repairs, but I can get that anywhere; I came back because Sid is just plain Awesome. That level of customer service is almost nonexistent today. Treat him well, I'm a Recruiter and given the chance, I will take him from you.
Thanks again Sid,
Brennan my service representative was absolutely great!!! Everyone I came into contact with at this Service King location was pure class!!! Take care of these people Service King, as they are living up to and beyond your name sake!!! Sincerely, Richard D. Tylen.
Brandon was fantastic and a great help through this process.
Brandon did a great job and kept me informed and with a quick resolution
Jonathan was great to work with. He kept me updated daily on the the progress. Made this experience much better than i expected
They did an awesome job & would use them again.
Chris Pac was incredible! Best customer service & always on top of things. Thank you for all you did. Blessings
Vehicle Make : Range Rover
Excellent service from start to finish.. They kept us updated during the process and was very professional.
From the first time that I walked in the door to inquire about repairs to the time that I picked up my car the staff were informative, courteous and professional. I've never had an experience getting my car serviced that was this easy.
This was at the Frisco location.
Vehicle Make : Volkswagen
Service was very efficient, organized, professional, and well done.
my worker, Jonathon, made the experience very pleasant and as smooth as possible. He made me feel comfortable with service King.
Couldn't be more thrilled with the work done on my car and the people I dealt with, truly made the whole experience better
Wonderful and fast service thank you guys
Brandon at the Frisco location was great! Very informative and helpful. He made the repair process easy.
Brandon was awesome! He took great care of me and kept me updated on the progress of my vehicle. He and the crew at the Frisco shop completed my truck several days earlier than expected. They were all friendly and and made me feel that they would do the best job possible . I will definitely recommend Brandon and Service King to everyone.
Chris pak did a great job
Outstanding service- job was completed before the expected date and the constant communications were well above my expectations!!! What a great experience it was working with the Service King team
Sid was awesome, he kept us informed on progress and we felt like the car was in good hands. Everyone did a great job and the car looks good as new!
Great communication great service! Made the unpleasant experience good!
From start to finish everybody at Service King was completely professional with the repairs. I was kept well-informed the whole time of what was going on with my vehicle and the customer service level was top notch.
Was most impressed with Sid! He was exceptional in keeping us updated on progress. Thank you Sid. Job was completed ahead of schedule too!
Andrew was courteous and professional.
Chris Pak was The Agent that I was working with, he was absolutely wonderful, kept me informed everyday via emails. Picked my car up today and it looked great and I thank Chris Pak for all he has done
Vehicle Make : Mitsubishi
Left with a notification that my tire pressure was low. Now it reads "service required". Waiting to hear back from the technician that was working on it. (Side note: whoever detailed the inside of my vehicle left their dirty towels).
Service was fast. Brandon was very professional and clear about every step of the way. Entire staff were friendly. Thank you!
Still working on a few things with the car. Tire sensor and windshield water reserve not working. Body of car is beautiful
Very disappointed with the frisco location
Kudos to Jonathan. 5 stars for courtesy and service.
Brandon is great he did an amazing job kept me inform the whole time.
I had to call to find out that my fender was back ordered, changing the promised date. I was told that I would be notified of any delays. This is the only thing I wish would have gone differently about my experience.
My repair was delayed and I was not called. After days of text messages telling me it was on track and would be ready (and promising a call in case there was a delay), when it wasn't ready I was not informed. Service King has taken steps to make it right, including delivering my vehicle to me, but the call your text messages promised in case of delay did not happen.
Andrew was very professional and I appreciated his help.
Friendly staff and excellent follow up
Excellent service. Beautiful body work and paint. Great communication.
I was kept up to date by text every step of the way. I was VERY satisfied with the work and professionalism of this location. I would without a doubt use them again!
Everyone was so friendly and they did a great job!!!
Yes the best customer service
Brandon was excellent
Chris Pak was a great service advisor. Very friendly.
They had a problem with the estimate due to the estimator not catching that they had to blend my paint. I didn't think this was I big deal until I discussed with my wife. She got two estimates for this work - one with y'all and one with caliber. Yours was 1k cheaper. Caliper said they would have to replace the door skin and blend the paint because it was metallic. After my wife received the estimate from you guys she called me and I asked her to go back into your office and question why it was so much cheaper and specifically asked the man why they were cheaper and about the blending. He told her that it was plain black paint and that he painted dozens of those every week and he knew what Color. She said he kind of talked down to her and almost made her feel stupid for asking. This would not have been a big deal but you had already received payment from the responsible party so I had to either pick the tab up myself or hunt the guy down to get another 250 out of him. Also when I picked up my truck and got into it it smelled like chemicals and there was dust everywhere from repair, this is after I waited 45 minutes for them to bring my truck around to me after I arrived. Chris was a nice guy to work with and I don't blame him. He offered for me to bring my truck back and they would detail it.I usually don't write stuff like this but the whole experience with you guys from the very beginning rubbed me the wrong way. Someone ran into my truck last year and I had a very good experience with caliber and I will be using them again if I need body work in the future.
The administrative assistant at the front desk was spot on with her pleasant greeting and contacting rep to assist me. The rep was knowledgeable and explained what would be done to car and price. Very informative. I especially was pleased by the text updates on progress of car. We will continue to do business with this location.
Side was great. Car looks brand new!
Very pleasant staff, easy to work with, very helpful. Prompt service :)
Andrew was so nice to work with!
Chris pak was very friendly and easy to work with and the repairs were done great. It looks wonderful.
I was overwhelmed with the services that I received on my Kia. The customer service was excellent. I was informed of every thing every step of the way. I was given a date of completion and it was ready. I am now showing off my new car. Thanks again for the excellent service.
Sid took absolutely splendid care of me and my suv. Eddie built one whale of a terrific company and should be the envy of all in the body repair industry. Kudos to all in your organization as you get what exceeding your customers expectations is all about! You have a customer for life.
It took 3 weeks to get the parts...not your fault. Sid keeped us informed. Mike Roe
I'm so happy to have my car back and it looks so beautiful and wonderful. It's a lot of stress that comes with being in a wreck and you have fixed it all. Thank you!
The service was quick and good, this is the second time I use service king services.
Vehicle Make : Volkswagen
I appreciated receiving updates regarding the repairs to my car. The job was completed when promised and everyone I encountered at Service King was very helpful and friendly.
Awesome service start to finish!
Minor repair, done quickly w/great communication!
Very nice, professional & kept me informed throughout the repair process!! Fantastic service.
Sid was great! Nice work by everyone!
I appreciated the frequent updates on the progress of my repair.
Excellent service, coordination, and communication by everyone, especially Sid. Thanks
Great job on my car looks like new
Andrew was a great rep! Thank you!!
Excellent service. Kept me informed. Worked well with insurance company and car rental. Made it an easy process.
Chris Pak is an excellent service manager.
I will rate him 10 out of 10.