I am telling you that I was pleasantly surprised! We used Service King about 2002 or 2003. We didn't have a very good experience. This time, the communication was wonderful, the lady that worked wth me was wonderful, AND my car was super clean when I picked it up!! So so pleased!!! Glad I didn't choose Caliber Collision.
Great customer service and excellent repair work.
Chelsea was absolutely incredible. 10/10, would recommend. Very down to earth, easy to talk to, and has a wonderful work ethic as well as a top-notch customer oriented attitude. This lady needs a raise!!!
Great service and outstanding work. Thank you all so much for taking exceptional care of my vehicle.
Brett kept us informed my ford. He gave great customer service.
Loved the constant updates and open communication with my advisor Ray!!
I would give everyone a 10 on my experience with Service King.
A special thank you goes to Chelsea who came in on Saturday to wash my car. It was greatly appreciated.
Fast repair, great communication. Thanks!
Great job and done in a timely manner. Claims person/Service writer Ray kept me up to date daily.
Vehicle Make : Mitsubishi
The service was excellent and my car was repaired in a timely fashion
Ray Alexander was really good on keeping
Me post on how my truck was coming long.
With people like him it makes Repairs easier.
Vehicle Make : Mitsubishi
Very courteous and prompt service.
I love service king in and the near future if anything ever happens i will be right back to you guys thanks alot for everything
Vehicle Make : Volkswagen
Liked text updates/communication.
Chelsea was great! I complimented her and service king for their service
Everything went well on service end. My representative was great to work with.
Patrick and the guys at service king did a fantastic job on my GMC truck that had been keyed. Great service and people.
Chelsea, stayed in contact with me throughout the process. She also provided me with an estimate for another issue.
Excellent work and thank you for the updates about the work being done.
Got the car back with more damage than when I dropped it off
Excellent Communication. Everyone was friendly and helpful.
I am very pleased witH the timely manner and professionalism of the work done on my Kia Soul. Thanks and keep up the great work!
The door repair is horrible in the sunlight. You can see imperfections that are under the paint sanding marks etc. The paint is all swirled. White powder residue inside the car.
I was very happy with the service Ms Chelsea **** gave me at Service King. She kept me inform with each steps of the repair process and updated me when my car would be done. Thumbs up with the entire service team for getting my car done ahead of schedule. Thank you for a job well done.
The team did a great job. i have used your service twice and have been extremely pleased both times.
Awesome job and great customer service
Ray handled my car and service with 100% perfection
Excellent great job and very accountable with updates. Definitely will come back if I need my car fixed again.
My car took almost 2 months to fix. It was 2-3 weeks over the due date. Then when I picked it up it had someone else's windshield in it, someone else's stuff in the trunk, a new scratch on the back bumper, and greasy compound all over the outside of the car where they worked. In the end I was stuck with the other person's windshield because they sent mine off with someone else. My insurance agent also requested the logo sticker on the opposite side of the accident be changed out to match. They didn't take care of this either. The best part of all... my car sat so long that it ruined the battery. They jump started it to give it back to me, but didn't tell me anything but the battery was sluggish. It died on me after I left. It was a 6 month old battery that had never been jumped before, so the crimp marks gave it away. I was stranded, had to be picked up, and replace the battery. I would never use this place again and will tell everyone about my horrible experience!
Thanks for your Outstanding Service.That is why I am a returning customer.
Ray Alaxander did a good job of communicating with me on the repairs and keeping me updated the overall service was good, thx
The repairs were started and completed pretty quickly and were actually completed a day before the estimated day. So it was good.
Car looks great. Thank you and I got it back sooner than expected. Yay thanks so much ????????
When will it be ok to wash my car? I forgot to ask. Sorry.
Repairs done in expedient and professional manner. Nice job. Thank you
Great service and a job well done!
Very nice job... thank you!
As of now every thing seems ok but the hear
Patrick is amazing!!! He has gone above and beyond to set your company as a leader in service. I am a district manager for a company with intense service expectations and I can tell you he blew me out of the water. If everyone in your company handles your clients like Patrick the sky is the limit for your company.
Thank you so much for having such a great staff.
Very nice staff and very professional and prompt.
Quick repair and nice people.
Our service rep, Chelsea, was amazing.
I was empressed by the fast service.
Forgot to order parts, damaged and low quality bumpers came in came in twice, shop tech didn't work 11/25.......multiple reasons contributing to a delivery 5 days after the scheduled delivery
I arrived st 5 pm on 11/28 to take delivery and NOTHING was re-assembled. The tech said it would be ready 11/29. I told the tech and the branch manager that was unacceptable and I wasn't leaving without my truck. The truck was returned to me without a completed detail. I was ready to leave.
excellent customer service.
I was really pleased with the service..I have gotten my truck back early, even when it was Thanksgiving...I was really happy for this...thank you for the job well done..
great job. thanks for doing it in less than a week. would gladly recommend ypu to.others
Great repair work. Work was performed faster than expected. Would recommend Service King to others.
Excellent repair and great customer service!!!
I really appreciated the updates and the option to communicate by text made the whole experience very smooth.
There was still rubber or paint on the door from where my door lock assembly was kicked off, red paint on the door from where my window was busted out, the plastic weather barrier was pulled out and left in the truck bed, with the silicone/glue from it touching all over the bed of my truck. When the door panel was removed, they didn't replace one of the clips that broke off, so the door panel isn't all the way connected. There was still glass inside on the dashboard and the shifter. The center console has scrapes still from when the glass was broken.
Big shout out to Robert Austin????????????
The team member who assisted me was kind and helpful.
I received updates on my vehicle more when it was close to being completed. Thank you so much for a great experience!
I' m very satisfy with the work , and the customer service
Ray was extremely helpful and available to answer all of my questions. Service King repaired my car in record time and even helped me when I had additional questions days later. Thanks Service King I'm back to driving my car.
Service was great Chelsea was excellent service was completed four days early
Vehicle Make : Volkswagen
Extremely good customer service and delivered ahead of promised time.
l liked work they are good job
Chelsea went above and beyond any expectations I had going in. She told me what the process was and what to expect then exceeded everything. She's very personable, professional and a joy to work with. The only downside at all was the reason I was there, I needed to get my truck repaired.
Customer service was amazing. Very friendly staff, quick service and quality work. Appreciate it and will highly recommend your facility.
Very helpful, efficient and professional. Awesome experience.
Communication was on point. The work was done in a timely manner. Every one I interacted with were professional every step of the way. I like the fact that everything is done st one location. The car looks brand new.
Easy process. Professional people
A10 to all you guys from the front desk to all your workers thanks again
Appreciate the updates from my service technician, and promptly notifying USAA of changes to my original estimate.
On another note, the automatic system messages/updates need to be much less silly. I'm sure humor is intended, but a message to an adult saying "your Chevrolet is happy here and wants to stay a few more days" isn't funny to me.
The woman helping on Saturday when I turned in the rental/pick up my car was extremely nice and helpful!
Chelsey did a great Job. She was on lunch break and overheard me asking for an estimate. Went out or her way to help me and get the job done in a matter of only 5-10minutes. One very happy customer!! Great customer service by chelsey!! You guys are lucky to have her. Great job.
Job well done. Everyone was very helpful & professional.
they did a first class job and I was very pleased with it
Excellent communication from start to finish.
The service & staff was absolutely special thanks to Chelsea **** for a wonderful pain free experience love you guys .
Everyone was nice and my car was taken care of.
Excellent service! Patrick kept me updated daily on the status of the repair work. I am highly impressed with the repairs and I will be a repeat customer if I ever have the need arise again. I will recommend Service King to everyone I know. Thank you all!
From the beginning, the staff has been very professional and helpful. My truck was ready before the scheduled time and I was very pleased with the outcome.
Advising me of what was going on along the wa was nice.
My 4-Runner looks awesome! Super service all the way around and I could not be happier. Will definitely use your company for any repairs in the future. Thanks guys! Great job!
Work not done correctly returning today
Overall the experience was great. I only have one recommend Enterprise needs to provide better cars.
I can't thank service king enough for fixing my car timely and keeping me in the loop the entire process! Amazing customer service!
Kori provided excellent customer service and I appreciate the good work done with my vehicle.
Kori did a fantastic job. The customer service was top notch.
Kori did an excellent job keeping me informed
No fault. I would like to have seen the repair take less time. Miner damage.
Im very happy service king than you.
The service was great Ray was very professional every one was great.
3 times I have had to use SK and I've been thoroughly impressed with the service and staff. Great Job.
car trim was missing and seals on back window prevented window from rolling all the way up. i had to leave the car at service king because it needed those additional repairs.
Robert Austin did a great job at helping me get my car repaired. He was very kind at explaining to me the process and how he communicated with me throughout. Thank you Service King, Robert Austin and crew for a job well done. And to add, the front desk staff were very nice also. I left very satisfied. Thank you
Special thanks to Ray Alexander for keeping me informed throughout.
Great customer service. Very thorough. Walked me through the entire process. Answered all of the questions and concerns I had. Made me feel Very comfortable and they were really trustworthy. My car was Even ready before it was scheduled to be. Faster than expected. Everyone was rally nice. Had no issues or problems. Made the whole car accident not seem so bad.
Vehicle Make : Volkswagen
I PICKED THE CAR UP SAT 10/1/16 JUST BEFORE THEY CLOSED. I TOOK IT TO THE CAR WASH AND NOTICED THERE ARE MULTIPLE SWIRL MARKS (BURNED?) AND VISIIBLE CIRCLES THAT WERE USED TO IDENTIFY DENTS - THAT DID NOT BUFF OUT. ALSO THE HOOD HAS MULTIPLE WHITE DOTS ON IT - I DON'T KNOW IF THEY ARE BUFFING COMPOUND OR SMALL CHIPS FROM POPPING OUT DENTS. I STOPPED BY THIS MORNING AND ONE OF THE TECHS LOOKED AT IT AND SUGGESTED I LEAVE IT AND THEY COULD BUFF THE MARKS OUT IN ABOUT AN HOUR...I HAD TO BE AT WORK SO ASKED IF I COULD GET A RENTAL. HE SAID I WOULD HAVE TO PAY FOR IT. I SAID I WOULD MAKE ANOTHER APPOINTMENT TO COME BY, HOWEVER I AM VERY BUSY AT WORK AND DONT HAVE TIME TO SIT THERE. I WILL SAY THE DENTS ALL LOOK LIKE THEY WE REMOVED.
Everyone was very helpful and super nice!
Thank you for fixing my car in a appropriate manner.
All is very good except discovered badging on passenger door was put on crooked
Very pleased with updates and got truck early the repair looks great
The manager Adam is very much aware of the very poor customer service as well as the quality of the service provided. If you are asking me to the rate the service an repairs from 1-10 will 1 the worst an 10 excellence they would get a -0.
Everyone was very nice and very professional Awesome service
Keep up the good work. You guys are amazing!
I am waiting for my return of my money. Thank you for a job well done. My car looks great
Kori was exceptionally polite and helpful, including the rest of the workers. The dent was repaired professionally and everyone went the extra mile and cleaned my truck.
It took such a long time fixing my car, that it made me a lot less confident that I was getting good service. Everyone I talked to was nice enough, and I don't think it's a reflection on them, but there is something wrong when I'm told my car will be done in a week, and then it gets stretched to over a month. I hardly write reviews, but I felt like this was important seeing as it could really hurt business for you guys.
Would be nice if there was some room to park, and if the repairs were done faster. But overall, very professional.
My advisor Cori was so very nice. She stayed after closing time just so I could get my car when she could have just said I could pick it up in the morning. She helped my unload all of my belongings out of the rental car and load it back up into my car. She didn't rush me, even though it was past 6pm. She went ABOVE and BEYOND!!!
Vehicle Make : Volkswagen
Great service. Kept us informed on the status of repairs. Personnel were very friendly and helpful. Would highly recommend facility.
Mr Ray was helpful and very informed about my car.
Ray kept me informed on the progress of my car's repairs & was very professional.
I was pleased with the courtesy of Mr. Robert Austin. Thanks for such wonderful service.
Very professional staff and the quality of work was superb. I will recommend this shop to all of my friends.
Very professional kept me informed of progress daily
Kori made me feel comfortable leaving my car. She kept me informed everyday on the progress. Never had to leave my car before, but I'd leave my vehicle again, if (God forbid) I have another accident.
Repairs were done fast and perfect the first time . Thank you Kori for a great job
Had to have a root canal. I wasn't notified Wednesday until 5:00 . It sat there ready all day Tues ad. & wed til 5:00The car looks great they should have called me to pick it up sooner.
Truck is not right. Front bumper is off and tailgate is off. Needs fixed. Will be back to talk to Kori and Ray
Ray Anderson did a great job in making sure my whole repair was done. The whole staff was great to do business with.
Very friendly and kept me well informed. Very pleasant to talk to!
I'm excited that I chose Service King to repair my car they did an outstanding job.
Tori was awesome Car looks brand new
Repairs were communicated nearly daily, progress was smooth and car finished earlier than expected. My baby is beautiful!! I'm so pleased.
Service personnel were exceptional. I would return ( god forbid another boo boo on my baby) and will recommend service King. However, my insurance did the management upon my request of that facility. It was seemless. From tow to pickup. You have a good group there. I was impressed.
If I owned a business, I would hire them all.
I will definitely be coming back here for any future repairs. The staff was excellent.
We loved how professional your staff was and were thrilled with all the updates.
Mr. Daryl Robinson showed much appreciation for providing service to me. He showed much respect to my husband and I as veterans of the Army as well and acknowledged that. He passed us to his service advisor Mr. Ray who kept me updated and also was very kind. My car was even cleaned and looked like new. This is a 1st class establishment and if we have a need for repairs in the future they will definitely be my choice of service.
I would like to thank Robert for his courtesy and for keeping me updated to the progress of repair work for my car. Great job!!
I think they did and awesome job. To my van. And I appreciate it, I will let others know. Thank you
Ray was absolutely amazing!! He did everything he possibly could to move my car along. He was very helpful when I asked questions! Thanks service king!
Your service manager was terrific to work with. It did take almost a full month for the repairs to be completed but understood it was due to a backlog of vehicles with hail damage.
All were very friendly and helpful.
Ray is the best, I knew every step of my car. And I will recommend service King to all my friends and family.
The service people were very nice and pleasant and courteous. I enjoyed the text that I received a concerning my car while it was in your service. There are very patient with me and always had a smile. Keep up the good work great job!
Small repair paint job has imperfection and notifications from SK wasn't very prompt.
Thanks again, Jody Patterson
Kori was great. She stayed in contact with me. The whole process was smooth and very professional. Thank you for taking care of my pickup.
I would recommend Service King to all of my friends and realatives about my experience with you guys. A Job Well Done . They updated me about the progress. The Adjuster at the shop off 35 Freeway (Kori) was really nice and considerate because she knew how much I Love my car. Kori gets a 10 from me . Tkanks you all very much.
Great saffron team was great
Kori has been awesome to work with
Very nice and organized my car looks great.
Everyone at the South location were extremely helpful and made sure I had the best experience! Daryl is always so helfull and always takes care of my car! Thank you!
Pleased that they took the extra time to do the job right.
Service was second to none,cory did a first rate job????
Robert Austin was great. Great communication. I would recommend anyone to see Robert to take care of their car repair needs.
Very pleased with the service I received.
Great service , couldn't have been any better. Thanks for making it easy for me, much appreciated
Very nice and professional, and kept me up to date every step of the way.
This is the third time we have used your facility and will use again
Troy was very good to keep us informed of progress on our vehicle.
Kori and Brandon provided great service to me. There was zero hassle and a load of confidence and ease. I've never been in a situation that wash as this least amount of stress.
Vehicle Make : Volkswagen
Service team members were OUTSTANDING!!!
Kori and the service king team were awesome!
Cori was great, plus the repair was excellent and done quickly!!
car was not clean on inside. white spots on inside of doors and edge of seats. Im not sure if this is paint overspray or not.
The name says it all: SERVICE KING....
Communicatons broke down - repair time got streched out -added addi rental cost unjustified
Vehicle Make : Volkswagen
Great group of people to work with.
Great job on my 4 Runner. The website for tracking progress wasn't very good. Info was outdated. Everything else was great.
You exceeded my expectations on how fast my car was repaired. Thank you!
Work completed ahead of schedule, way to go
My first time with Service King & I was more than satisfied with the service given.
Vehicle Make : Volkswagen
Thank you so much. Service was great
Kori, has great customer service skill and kept me informed. She is amazing representative. However, they job on paint was a little questionable and the frame feels lose when I drive my vehicle.
You know, I my profession there is a strong focus on quality customer service so I know what this is suppose to look and feel like. This is what I experienced with Service King. What an outstanding collaboration, Geico and Service King joint effort to prove customers with the service that customers expect in a time when these types of services are most needed. My thanks to Brandon & Kori with Sevice King as well as Kendall and Ashley with Enterprise. Good job folks.
Robert Austin was great. He was knowledgeable, helpful, and really kept me well informed.
Fast service. Excellent customer service.
Vehicle Make : Volkswagen
One word comes to mind...FABULOUS!!! This was a great experience...no stress...wonderful people great service!!!
Communication was great and my car was repaired earlier than expectef
James was very helpful in texting me and letting me know the progress of my Jerp. You are lucky to have him as he is very knowledgeable and professional.
Good job. Now I've got to clear up the tail light lens on the left side. Looks like new. Thanks again.
I could not have been more satisfied! The receptionist was very polite and professional. The tech assigned to my car was knowledgeable, polite, and kept me informed. The site was very clean. I picked up my car yesterday and met the manager, Darryl. It was apparent that he has set the bar very high. This is a great team. I will highly recommend Service King.
The daily updates were awesome and the staff was so amazing!
Job well done!!! Would recommend service king to others.
A very good job done, thank you.
Very smooth in taking care of the customer
Service was awesome and quick. Thanks