Quality workmanship, GOOD personnel and fast service.
Did an outstanding job
Vehicle Make : Volkswagen
Kimberly Grey was very helpful! She kept me updated with everything that involved my car and did a great job with the repairs. I was very satisfied with the repairs and the overall experience with this service king.
Friendly. Professional. Made me feel confident my repairs were done with experienced experts. Thank you.
The entire experience was extremely easy. Everything was prearranged. I had a reservation and dropped off my vehicle. Julian met me knew what I was therefore and had me out and back on my way in a very short amount of time.
I received text updates about the condition of my vehicle. I knew the status of my vehicle each day. When I return to pick up my vehicle everyone thing went as planned. It was an extremely easy and pleasant process.
Great job and great communication during the repair. Thanks!
It took over 3 weeks to repair a minor damage to the front bumper of my car.
The concierge service of Travelers was incompetent and not very helpful.
Vehicle Make : Volkswagen
I was disappointed that one piece was "bondo" instead of replaced.
Carrie did a wonderful job of getting me taken care of.
We were very happy with the repairs; the staff was courteous and professional.
Everything went well and the truck was repair ina timely fashion. I appreciate the great service!
Prompt service dropping off and picking up.
Fast repair, friendly service. Thanks
It was great getting my car back looking all new again
Ti was well informed about the state of repairs. Pablo was easy to work with.
A job well done. Pablo was very courteous and kept me up to date on the repairs which were completed earlier than I expected.
Joey at the San Marcos location was especially informative and pleasant to speak with. Everyone was very kind and professional, but I feel he went above and beyond with regular updates that were very detailed.
My car was returned to me with low tire pressure alarm on and dirty drivers seat.
Everything was perfect when getting it back, there was updates that were perfect that allowed me to know what was always happening. Great team, great service!
Pablog was very helpful at all times.
Appreciated updates during work being performed.
Vehicle Make : Volkswagen
Did a great job on my car. Thank you.
Perfect perfect and perfect service.
Thank you for your service and help me.
Dillan had excellent knowledge and customer service the work was done well and in a timely manor. I am a return customer and will continue to recommend Service King.
Everything great and service magnificent!!!
Thank you so much
Efficient and accommodating!
My service man Julian so polite. Has great customer service skills. I was treated with the utmost respect & professionalism. My car is beautiful again. I highly recommend Service King Collision to anyone. Thank you Julian for your help & making me feel welcomed. #**** great Service
Today we will be trying for the fourth time to get it done right. 1st time when we were told it was ready there was an area with out paint, next time it was painted but not buffed out, third time paint was buffed but emblem not installed correctly and inside trim around rear window not properly installed so I get to go back again today to try again. Service King appears to believe close enough is fine and wait and see if the customer notices. A sad way to do business.
The paint didn't match. I would not except it.
Kimberly was great. Kept me informed throughout the repair process. Happy to have my car back, looking good as new.
Megan was outstanding! Kept us informed from the moment they took the car. She was very courteous and professional.
All commitments were kept. The communication during the process was excellent. If there is one thing I might want to see it would be a little more friendliness from the ladies on the front desk.
Job well done - exceeded my expectations. Appreciate all Pablo did to ensure a smooth process. Thanks
Thank you for excellent service!! A great experience overall!
Thanks to Julian. Great guy.
Staff was not friendly. We weren't greeted properly at the lobby and had to wait for long periods of time. Work was delayed and it was hard to find someone to give a status of the vehicle.
Pablo did an excellent job in getting my car ready for me and in a very quick manner. Very professional.
Pablo provided excellent service and updated me each day with my keeps status. vehicle was completed ahead of schedule!
Fast service, great customer service.
Everything was wonderful. Customer service was great and the job looks great. Only recommendation I would make is to make sure the notifications and updates are correct. Text messages gave me one update, a representative gave me a different one.
They did great job and a lot more that we expect and have a great and friendly costumer service Thank you Service King
Kimberly was very friendly, pleasant and great to work with
Unfortunately, worse experience I have had in my 3 times dealing with Service King. My other 2 experiences were fantastic.
The service provided was great and done in a timely manner. Overall a good experience.
Kimberly was great. Very professional and friendly. Kept us informed on the repair process.
Kimberley is outstanding!!!
No complaints so far. Have yet to find a fault with the repairs and I doubt I will.
I'm taking the car back via tow truck! It's not starting!!!!
We are very satisfied with the service we got. Very attentive, text messages almost every day with updates as well as phone calls. Done a day early and worked with our scheduke to pick up the car!
Great job. Carrie and Service King gets a10.
My car is still making a clicking noise that wasn't there before the accident.
The team in charge of my vehicle was outstanding. Thank you for the prompt turn around time on services rendered and continued updates on progress.
I loved all of the texts that Kimberly sent regarding my car
Kimberly kept me informed of the progress on my vehicle repair every few days. She thoroughly explain the work before and after. Very pleased with the service I received from Kimberly and the staff at service king.
Great staff and great service
Good service, give me my car pretty again, only took few days on complete work they even clean and wash may car Waw good service, very friendly and profesional personal. They answer all my questions. All the work on my car was great!!!! Thank you Service King for a fantastic and professional work
I had to wait 3 months to get my car into service king. Ok. Dropped my car off with no problems. Was told it would take 7 days. Ok. On the Monday before my car was supposed To be ready (3/17/17), I get a text saying it wouldn't be ready till 3/31. Uhhh... I emailed my service advisor at 9am Monday morning. No response. On Wednesday morning, I call and leave a voicemail. No response. I call back on Wednesday afternoon and get the receptionist who finds my service advisor. He makes some bs Excuse and says he will keep me posted. Yeah, right. Wanna hear the rest, call me. I'm tired of typing. ****-****-xxxx.
Great service. Great communication.
Vehicle Make : Volkswagen
Professional, efficient, followed through on all their promises, communicative, and finished on time!!
Julian was very good at updating me on the status of my car
Everything went smoothly!
Kimberly is a top notch employee! She can really do some amazing QA inspections before delivering your vehicle. She is truly an asset to your team!!
The repair took longer than originally quoted. When I picked my truck up it was still incomplete. They had forgotten to replace a emblem and had damaged my window tint. They did fix all the next day which was done quickly and right. The work was done up to expectations.
Staff friendly and appreciated updates on repair progress.
Jesse did a great job explaining what was going to be done and set good expectations
The bumper that was replaced was not installed correctly and you can see the separation. There are multiple chips on the hood that was replaced and workmanship does not look good.
The advisor and all the other staff members were very professional and courteous. I have been kept informed about the repair progress regularly. The repair has been completed earlier that initially estimated. In my opinion, Service King is a great place to have one's car repaired!
The radiator was left with out coolant and I drove it my home very disappointed
Did not fix my trunk to close properly. Trunk is not lined up with the back lights.
I need to bring the car back in. It's pulling severely to the left and it wasn't when I dropped it off. The store manager and I are going to talk on Monday on how to resolve this issue.
Absolutely wonderful service, workmanship, and results. Thanks so much.
Megan was outstanding in her handling of the vehicle repair process
Repair time is faster than I expected. I am very satisfied with text massage from Carrie.
Julian Menchaca was outstanding, he kept me apprised every step of the way.
Please I need to talk to someone
Very professional, job done right, earlier than promised day.
Communication on the status of the repair was great
Everyone was very professional and thorough, especially Carrie.
The steering wheel was not properly aligned. The tire alignment seems to be fine but the steering wheel when straightened out, the vehicle turns left. I called Carrie as soon as I realized the problem. She was able to coordinate with the service king on the soutside of town off military rd, so I can stop by this thursday. While she was able to help address the issue, the fact is it was not taken care of the first time before i drove off service king property. Now I have to take more time out of my busy schedule to go Thursday and wait some more so they can fix it. This is tiring and we should have not to find ourselves in this situation.
Carrie was very good. Explained everything. I like all the updates. Car repairs looked great. I also appreciate getting my car back washed and cleaned.
Megan was outstanding, particularly with keeping me abreast during all stages of the repairs and for making the entire process painless.
Lawrence was wonderful. I initially was very upset because I was under the impression that I wouldn't be able to drop off my vehicle as specified. Turns out I was able to drop off and the process was a breeze after that. I appreciate Lawrence keeping me up to date about everything and was excellent
Kim thanks for keeping me informed throughout the process. Excellent service, job well done.
Great service and fast, ty
Nice work! Done a day early!
I'm so happy that the communication was enough, appropriate, and concise. I really appreciated that the estimate was correct And that the timeline was also accurate.
The job was done very fast. Two days faster than expected. Very surprised when they told me my car was ready to be picked up. The other great service is to receive all the text about the status of the car. Outstanding service! Very pleased. Thank you service king.
Very nice staff Megan was very informative through the weeks on progress and even let my daughter draw on my car with their car chalk for damages already on it before they fixed the tail end. She included her and that was so sweet of her making my daughter laugh with the lollipop she gave her earlier. I Thank them for letting me leave with a smile as well as my two year old.
Carie was absolutely great. I haven't inspected the work done entirely, but looks good at first glance.
There was a delay in repairs beyond what was promised as well as delay in communications and updates that needs to be improved, but iverall work appears to be good.
Awesome, quick turn around, good job on repair, polte staff, very happy.
Everything was wonderful. Not having to bring back the rental car was a pleasant surprise!
They kept me informed and that was nice to know what was going on and the estimated time for the car to be done
I was regularly kept up to date on the progress of the repair, and it was completed in advance of the date specified. I was impressed with the way the business is being run.
Very happy with my service and being kept informed with text messages
Found some paint overspray that needs to be buffed out and the black rubber that seals the windshield has pain on it
Thank you for keeping me updated with progress on my vehicle!
When you're working on a car as tired as mine, you can expect the unexpected. Lawrence was cool and professional, assuring me that no matter what, my car was going to be repaired completely and perfectly so that I would be happy with the final product, and I was.
My car looks great and was finished quickly.
I really appreciate the status texts! And I really really appreciate you dropping off my car! It has been so hard without a car and that made my life easier!
Drop off of the car was easy and quick. I was offered a rental car at no cost to me, a tremendous help in getting to and from wor. My car was repaired shesd of schedule and looks like new!
I appreciated the updates during the repair process. All members of staff were professional and courteous. Job well done!
Very courteous and customer oriented
Your organization is strongly geared to customer satisfaxtion and it showa
Carrie was very helpful and kept me informed the whole time. Overall it was a much better experience than I had expected.
You called that my car was ready for pick-up, I was out of town, so a week later when I came back and picked it up, it was not ready...!!! The windshield still had not been replaced.
Our experience with Service King could not have been better. Meghan was so polite and knowledgeable that I was instantly at ease. And I'm very impressed with the expertise of the repairman. Very impressive! Thank you very much for helping us.
Kept me informed and was courteous.
Megan was awesome! She made my experience easy and seamless. I will highly recommend your services to anyone seeking auto repairs. Thank you!
Our whole experience was awsome and super fast. Megan answered all our questions. Very friendly staff. Work.done on the car was excellent!
Repair was done in excellent manner and was completed well in advace of estimated date.
The customer service was amazing. Jesse Cabarello took really good care of me!
I was very please with Megan she was very professional and kept me well informed to the repair status of my vehicle.
Happy my bumper is fixed. Good Job! Kimberly Gray is very nice and also quite beautiful as well!
I was very happy with my service here. Kimberley was great to work with and my car was completed on time and was even washed. Highly recommend!
Working with Michelle at the front desk and Kimberly Gray as my device advisor were both very positive experiences. They are both very professional.
The work and the service were outstanding. I will always use Service King. Kim and Jason were amazing!
Great Communications from Kimberly
Delivered as stated on target date
Excellent customer service!
YOU GUYS DID A FABULOUS JOB AND REALLY TOOK CARE OF ME. THANKS FOR LETTING ME KNOW THE STATUS OF MY CAR THE ENTIRE TIME.
Fast, friendly, professional and let me know what was happening every stap. Awesome experience, thank you to all the people who took great care of my SUV .
Extremely satisfied --- all 10s! --m
Excellent service-I felt that I was completely up to date on the progress of my car at all times. I would enthusiastically recommend your company. Thank you so much!
Kim was fantastic.
Best service I've had at a repair business.
Five stars....car was repaired two days earlier than estimated...got regular updates....coordinated return of rental car.... washed, vacuumed car before return...staff was amazing....could not have had better service....indeed kings!
Kimberly was very profession. She was great about keeping me informed of the progress on the repair. The car looks like New. Thanks for an excellent experience.
Kimberly Gray was outstanding in how well she explained everything and kept me updated as work progressed. She was always very pleasant and cheerful.
My car looks like new again.
My headlight was not wired correctly. I was alowed to drive off with a headlight that was not connected.
Excellent service. I appreciated the frequent updates on the status of the repair
Thank you, Kimberly!
Excellent job, good communication and we got the car back earlier than expected
It took longer than estimated, but words can not express how happy I was to see my car whole again!! You guys did a wonderful job and I would go to you again if I needed car repairs.
Excellent service! Excellent communication!
Julian did an excellent job of keeping me informed about the progress of the repair and was very patient and courteous with me at all times. An excellent job was done by everyone I had any contact with and the repair of my car was done beautifully. Thanks so much for the caliber of your employees.
Great service, communication, and quality of work.
The Service King employees are very nice. Very satisfied with the repair that was done to my truck. Thank you Jesse Caballero keeping me post it through the whole time. I would recommend my family and friends to Service King. Thank You Jesse
Kimberly Gray the service advisor was the greatest & kept me informed on a daily basis. The car looks beautiful! I am so glad I waited to get appointment with Service King . It couldn't have gone more smoothly.
My car got serviced pretty quick.
Jesse is completely professional, knowledgeable and courteous. I will recommend Service King to anyone needing repair work. All the staff treated me with care.
If takes longer to repair, a loaner car would be most appreciated! Our tech was nice & helpful.
Car looks great. In the future, don't schedule car drop off on a day you are closed (Jan 2, 2017)
Unfortunately, the experience was very poor. Scheduled a Jan 3 appointment in October. Had to call and verify the appoint many times because I kept receiving calls from SK stating I needed to schedule and appt. I left my truck with service King Jan 3. Said it would take a week to fix my door knob by replacing it. I informed the lady that I wanted a quote on my bumper and was looking to replace that outside of the insurance as the insurance was covering the door knob replacement from being broken into. I called numerous times asking for the
Quote. Reaching the second week I stopped trying and just wanted my truck back. At the end of the second week still not a single phone call from sK on a status update and no emails. Only text messages that were inaccurate consistently. All I asked for was an email or text with an update because i travel for work.I finally called and demanded my truck back and then they said it is ready Friday. The only positive was that Hertz brought me a rental car. Still no quote on the front bumper replacement in my Ford F-150. 90% of my calls went to voicemail and never returned. Got my truck back and the door knob did not match my white truck. I said screw it ebcause with this service it would be another three months and rental car fees on top of my costs. No thank you. SK leadership must be the worst because they don't value customers and relationships. I reported SK to State Farm to remove them off the preferred list because they don't value that relationship or they would of communicated with me properly and I was trying to give them more business by replacing my bumper and they couldn't even get organized enough to get me a freakin quote. All that wait time of 3 months to get this done I probably couldn't of gotten done someone else in a fraction of the time. But because SF had them on a preferred vendor list I wanted to wait for the best. Definitely not even close to being average much less the best. I went in to get my truck worked on and I couldn't even get a quote on my work requested if that tells you anything. Way to lose customers and money their SK. Brilliant! Now it goes on Social Media and let that spread.
Jesse did a great job of keeping us informed.
Jesse was flawless through availability, providing information, and customer service!
Loved working with Kimberly and the ease of the process between SK and USAA
I care very much about my red volvo. Thank you all for taking care of her so well.
Great job!!! My car looks brand new
My car looks wonderful and I appreciate the available convenience times I was able to drop and pick my car. It made it easy as I work from 8-5 during the week.
Jesse was super nice! He made sure my car was completely taken care of. The repairs were perfection, not even a mark or scratch it looks like the damage was never there! Thank you so much!
Julian did an outstanding job in explaining things in detail e me and also checked in w me to update me on car status . Awesome job
We had to call several times to get in touch with our service representative just to pick up the car once it was complete. He didn't return any voicemail meaaages over two days, and when we finally talked to him, he acted like we needed an appointment to receive our car. We told him that we weren't waiting, and sure enough my wife was able to get the car immediately. No idea why he insisted on this "appointment" since it was entirely unnecessary.
We were given the run around. Our last experience was very good, but this one with Jesse was needlessly complicated - especially since he neither picked up his line or returned voicemails. Our car was done ON THE ORIGINAL DUE DATE and he had the nerve to ask for a five star review since "it was done early." Very disappointed and annoyed with our service, and have already lodged a complaint with our insurance company.
The car was not repaired very well. We left the car for further adjustments. Went back the second time and it was worse. We are scheduled to return the car a third time.
The panels are not aligned and the bond was not sanded properly. U am afraid the pair will need to be redone and bonds resanded. The advisor is very nice. The work is not.
Megan and the Service King team were great. Very professional and kept me up to date on the status of my vehicle throughout the process.
The service was great, rapidly completed, and provided a thorough detailed explanation of what was fulfilled.
Good servuce abd workmanship
Excellent work and customer service.
Car was completed quicker than expected date.
There was a little issue when we picked up the car and is was rectified quickly. Good service.
After receiving a phone call on Friday stating my car would be ready, I showed up with the passenger door not closing right. After traveling for about 2.5 hours to pick up the car, I had to wait more than a few hours since they had to take it back in. Not only had I mentioned Friday to double check the doors it was still not ready. In addition, the car was extremely dirty on both passenger side doors on the inside. Your service representative, Julian, was very unprofessional and not once apologized for the inconvenience. I don't appreciate traveling so many hours to pick up my car when it wasn't even ready. Not only did it waste an entire day on my end, but your service department had to stop what they were doing to address these issues, therefore, wasting your time as well. I am very disappointed with the service I received. Most of all I am disappointed with how unprofessional and unapologetic your employer was.
You have excellent works specially Carrie. I rated Carrie 10
The customer service attitude with everyone that I dealt with was outstanding!
However the exhaust section still needs work and I informed Ms Chase that I would be taken the Buick back on Wednesday .
Lawrence, my service agent was terrific. He explained everything to my satisfaction and was very personable. I really appreciated the constant texts regarding the progress on my vehicle, too. My repair was done quickly and efficiently and I am totally happy with the finished project. I wouldn't hesitate to recommend this particular Service King location. Thank you Service King for a job well done!
Carrie did A great job in a very timely manner.
Kimberly was great. She kept me updated every day through the process, and explained everything to me. And my truck looks like new after you completed your work. I could not be more satisfied with my experience with you. Thank you!
The body work looks beautiful and she handles like new. Thanks for the hard work and dedication!
The work was done on time and looked great.
I liked that we received updates every step of the way. The paint is flawless and the car was ready two days BEFORE the completion date we were given.
The front view is different of what I had before. The head light are not connected correctly. When I recived the car was a scrach in the right side passages side. Didn't had that when I took the car to you. The Sterling wheel is hard to move is not soft. When I left the car November i had half tank in gas they delivery me the car empty tank. More than 80 miles on it.
Jesse is a true professional. This type of service is why I keep coming back to Service King. Thank you.
So great the weekly text update. Kimberly exception friendly and took the time to go through everything that was done when I picked up the car. Service King I would recommend highly for service.
My husband noticed when he left with the fixed car that my rear light bulb indicator was flashing stating that one of my rear light bulbs was not working due to this accident. I figured that would be something you would've checked out versus him heading home and then driving all the way back for you guys to take care of. So I'm kind of surprised y'all did not do a thorough check of the car prior to him going off the premises.
Great quality work. Ahead of schedule, made the wife happy.
Solid 10's. Jesse and crew were great. Car was ready 3 days early and looks great!!!! Thank you
Jesse was super helpful and got my car done alot faster that I thought. Everything was excellent!
Very friendly and supportive service. I was impressed.
I was very happy with the service I received!!
Everything was quick responsive and courteous. Meaghan was awesome
Job well done. We are happy to have our car back, it looks like a new car! The Richters
Absolutely outstanding service and repair. A great experience from beginning to end!
I was very happy that even though my son what was the one driving during the accident that I was the one that was paying the insurance I was kept informed an updated about what was going on at all times very courteous and professionally done
I waited an extra two weeks for repairs just to get my car into this Service King because they have always done a great job for me and Julien always does a super job of communicating and making sure my vehicle is ready to go. Same experience this time!
Kimberley. Took very good care of me and my car was ready early. What is not to like.
Lawrence was incredibly informative, friendly and helpful. It was a fabulous experience.