My door will not close good
Vehicle Make : Mercedes Benz
Committed completion dates always slipped
Vehicle Make : Mercedes Benz
Don was super amazing and very thorough with our process.
I appreciate all the updates and quickness of the repair
Cesar made the process quick and painless! Thank you!
If I needed any collision repair I would pick Service King
My advisor Cesar was courteous, professional and attentive. He went out of his way to see that I was assured my vehicle was in good hands. It was a very good experience given the circumstance. He is an asset to your company.
My service advisor was wonderful, but the entire process was difficult because insurance was not involved. I got different pieces of information from different people and no one was giving me the exact same protocol. The young lady that scheduled my appointment never clarified many details and also told me that you still repaired vehicles on the weekends even though closed, which led me to renting a car on a Thursday and it took nine days to get a minor repair done. when I picked my car up on Saturday morning I expected it to be spotless on the outside and shining, but the car was not thoroughly washed including the windshield and it appeared that no effort had really been put into it. I even had to ask the gentleman that brought my car to the front to clean up some stuff on the bumper. In general I expected a different experience than what I got. The people that work there are very nice but there is not protocol in place so that everyone says the same exact thing to a customer. Lots of confusion for me. Thank you!
Excellent service by Jamie and the rest of your staff. Would recommend you extremely highly. Thank you.
Great job. Efficient and kind employees.
My driver seat memory does not function now and it did before you worked on the door.
Everyone at Service King that I worked was was courteous and professional from the front office staff to my service advisor, Don ****. The work was completed quickly and with good quality. I will be a repeat customer and highly recommend Service King.
I was very happy with the service and results. I especially was impressed with the continued updates about the status of the time and repairs to my car. Excellent service.
Excellent feedback about the progress. And a job very well done More than I expected
Very satisfied with the repair, but just a little frustrated at the length of time (~3 weeks) Service King had the vehicle. We were initially told the repair would be 3-5 days. At end of day Service King made it right by absorbing the car rental fees which we very much appreciated. Overall, I would not characterize our experience as unsatisfactory, but just thought you should be aware of the extended time period of repair. Thanks again for your communication throughout the process.
Very happy with how my car looks. Communication could have been better. Will use them again if needed.