Very friendly staff and the text updates and phone messages were much appreciated. I didn't have to wait to drop off or pick up even when using a rental car. Great service!
This is my second experience. Both great. Thanks
Your customer service is the best!
Great job. Car looked very nice. Ingrid was excellent about keeping me informed of the progress. This was the 4th time I've used Service King and have. Ren happy every time. Will continue to use you if needed in the future.
Outstanding. Jeff is excellent.
Great job! Car was ready two days earlier than expected.
Very happy with repair. Efficient facility. Friendly staff
Kevin was great!!!! Excellent customer service!!
Ingrid was very nice and professional!
I want to thank all of the service king staff for doing an excellent job, for keeping me updated with everything about my truck! And because it looks great! Thank you!
Fast, kept me informed and did professional work. Will definitely use again.
Work was satisfactory
Tex sent need improvement
Great service again. Thanks.
My thanks for delivering in timely manner and taking care of my car. Which is my so important and instrumental for my daily business.
Very nice service with Tim Wright. He was very helpful in not only repair, but a very clean vehicle with the tar removed at no charge.
Great job. Ingrid took good care of me and the job was done very quickly.
Doug Nemeth provided great customer service and made our repair quite enjoyable. I would take my car back to him anytime.
Wonderful service thank you!
I like that my service advisor Jeff kept me updated by texting me. Great communication.
Ingrid was very communicative and professional throughout the whole process. Car looked great when I picked it up
The entire process was very easy and hassle free. I loved getting the updates from Doug and the personal phone calls. Doug did an amazing job keeping me updated on the car. The car looked great and I was very happy with everything!
I'm happy about my service advisor Doug because he was attentive and informative!
Kevin Newsome was wonderful. The rare guy that goes above and beyond.
Service King went above and beyond to take care of my car repair. The customer service was excellent and I was pleasantly surprised to find my car detailed! I'll definitely be back!
My car looks great and the very nice touch of having it vacuumed and cleaned! Doug is always so courteous and professional!
Vehicle Make : Volkswagen
The repair went 6 days longer than expected but Kevin Newsom kept me updated all the way through the process. The car looks great! Most impressive was when I picked up the car, I received help from Kevin who painted the scratches and nicks in my rear bumper. It only took a few extra minutes, but it was a finishing touch that made my car look great. I will recommend to friends and family to use Service King should the need ever come. Thank you Kevin Newsom and the whole Service King team for turning a difficult situation being hit by another car into such a satifyiing experience.
Carlos is an asset to your company. He did a great job. Communicated well and exceeded my expectations.
Jeff was so great! He kept me updated on the status of my car and he just overall went above and beyond to help me out anyway he could! Will definitely recommend y'all.
Kevin was on top of things every step of the way. Yo all are fortunate to have him!
Ingrid,She is as professional as they come,You guys can learn a thing or two from her.Lunch when ever possible Ingrid. Lo
Everything was okay it just took longer than expected.
I was very impressed with Service King's customer service and prompt communication throughout my entire experience. They were so helpful. Definitely made my experience 10 times better than I thought it would be going into it.
Very satisfied. Thank you. We'll
The text message updates are great. My car looks and drives like it is brand new. Thank you
Very pain free experience
Jeff did a wonderful job and kept me updated as the process progressed.
Jeff Debaca went above and beyond in getting our car finished in time for us to leave on a trip! Many thanks for the excellent service!!
Service King did a quality job in a very quick time. They kept me posted with the progress and Ingrid made sure my questions were answered.
Remarkably good service, Mr. Newsom was awesome!!!!!
Ingrid was really nice and this was a pain free process.
They were incredible! Doug helped me out a ton and did great work.
Appreciated being kept informed and prompt repair.
Carlos was friendly, very professional and got the job done un no time and cheaper than the original estimate.
Overall service was great experience. Ingrid did an excellent job from start to delivery of vehicle.
Jeff was awesome at follow up! Work was super completely happy
The people were really nice and had good customer service
Vehicle Make : Volkswagen
Excellent service and a great looking repair job.
Doug Nemeth was amazing. He went way above and beyond all my expectations. He is a true asset to the Service King corp. I will use Service King for all future car damage repair needs. 5 star service in my opinion.
It was the best experience I had ever have in a car repair
Ingrid was very helpful and made a great effort to get my car looking brand new!
Great job! The car looks like new & repairs finished ahead of schedule!
Kevin Newsom gave above all the best service I've ever had. My car looks beautiful and was finished two days early! A bad experience to have your new car dented but your people made that an easy experience to move on. thank you and praises to Kevin and his crew! Luann Welch
Made it look like the first time I saw it
Brad and the SK were fantastic!!!!
I loved all of the updates and I got my car done earlier than expected
It was exceptional service. Thanks
These guys are absolutely incredible. Doug particularly provided incredible service. He kept me up to date with service throughout the whole repair. I would suggest these guys to anyone. They truly have impeccable service.
This Service King was organized and very thorough. They always called when they said they would. Something many do not. They finished the work one day early, again, something that doesn't happen many times. Very courteous people.
Thank you so much for the service. I really appreciate that you keep posting the updates. It is very helpful.
Service advisor Kevin Newsome was very thorough and great to work with. Kept me informed at every step of the repairs. And my car was ready 2 days early!
This was my first time using service king for any repair service and I was very pleased! I felt instantly welcomed when I walked in and all of the paperwork was explained to me very thoroughly. Jeff worked directly with me and did a fantastic job of notifying me and updating me on my car repairs. I really appreciate the text updates throughout the six days that my car was in the shop. Thank you for making my car repair experience as easy as possible! Extremely professional and personable staff.
Doug Nemeth failed to include my partially deployed airbag in the initial estimate to my insurance company, although I addressed it with him in person and he promised me it would be repaired further along in the process. Now my insurance company says this issue wasn't part of my initial accident and they claim it is up to me to address this issue with the car manufacturer. I am beyond upset that I trusted Service King to repair my car- Service King is in bed with safeCo and only worried about covering their own backside.
Kevin was excellent. Thank you
Great service. Kept me updated. Awesome team.
We had a great experience. Thanks!
I like the quick responses and keeping me up-to-date on the status of my car via text. The process was easy. Jeff was really nice and communicated well. I was a little disappointed on how long it took to get my car back.I was first quoted December 30 which then changed to January 6. It was the holidays though so can't complain much. But other than that the service was great.
Kevin Newsom was great to work with, extremely professional. Made an unpleasant experience much more bearable. Thank you.
Car promised on 31st of December and not delivered until 7th. Still needs a few warning lights cleared out. The work was good and Doug was great. Overall Pleased with the work but communication needs to improve.
Kevin was friendly and professional. He made sure to provide all the necessary info so I would have the right expectations. Expectations are the key to life! Service King obviously hires well and trains well. The staff are always professional and courteous.
It took a long time but it was over the holidays. I was frequently updated and I liked that. Pick up was fast and efficient.
I like service king i am a returning customer for the 3rd time. My biggest pet peeve is headlights! how is it possible y'all charge for leveling a head light on a car/truck and there pointing down at the floor. I want to see whats ahead of the road not the floor! Is it that hard to rest to factory settings ? Does it take that must time to fix and you just rush into it? Am SORRY! I guess it's just me that i keep coming back
They were all great! Very pleased
Carlos delivered exceptional customer service care, and I appreciated his attention to detail. The two ladies at the desk are both competent and efficient. My car was ready before schedule, and cleaned both inside and outside. Thank you!
Vehicle Make : Range Rover
I noticed 2 small marks on my car which need to be buffed out. I assume it happpened when they put the new taillight in. Needs to be touched up.
Great experience! I was kept up to date about my repair, everyone I spoke with was very friendly and professional, and they finished my car several days early. Definitely over-delivered. Thanks, SK!
Very nice job on the body work, however A/C now does not work. Thank you, John S
This was the best repair experience I've ever had. You guys were awesome!!
Thank you for taking such good care of my Jeep!
Excellent service and timely repairs. The people we're kind in courteous and a pleasure to be a customer for
Excellent service. Exceeded my expectations.
Car mot finished yet just brought it in yesterday but do far so good
Job well done! Thank you for the quick service and great communication. Y'all made it very easy to get a repair complete in a timely manner. We will use you all again for future needs.
Excellent work by your technicians! Kevin did a great job handling our car! Thanks.
Kevin was incredible, and we will use Service King again because of his great customer service.
Great service , very smooth experience, would highly recommend!
I was kept in the loop as the repairs progressed. The work was completed on time. I am unable to tell there was ever any damage to the vehicle.
Good communication from my service rep.
Tim was very knowledgeable and kept me informed during the process. The receptionist and staff were friendly. I would definitely recommend to friends and family
Jeff kept me updated on the progress and the repairs were completed ahead of schedule.
My service advisor Jeff was outstanding! He and his team provided excellent communication throughout the entire process and my car repairs were completed before the scheduled completion date.
Great customer service, my car looks beautiful!
Kevin worked with us and treated us very courteously
We would definitely recommend Service King to anyone
Doug Nemeth is the best service advisor I have ever had. He made sure that my car was repaired with the highest quality and in the shortest time. I am most grateful for his professionalism and kindness. Our family will highly recommend Doug and Service King to all people we know. Thanks a lot for the great job.
Great communication and results - thank you
Everyone kept me current on repairs through out the week. Kevin's outline as to what would happen was right on target. I am extremely pleased with the service and work on my car.
Great customer experience all the way. Great quality. This is not my first time at Service King, so I'm not surprised. It was all good!
Tim was great! And the customer service was exceptional! Definitely will recommend Service King to friends and Family. Thanks again
Thanks for keeping me informed at all points throughout the process.
Kevin Newsome was awesome! The support from the ladies at reception was superb. I couldn't have asked for a better experience! Thank you!
I was so pleased and surprised by the efficient well oiled system they have as well as the professionalism and updates they give you. I will use them again as well as send over referrals. I was more than happy and satisfied.
They kept me updated the whole time my car was in the shop, if I had a question they answered me right away. It was a great experience at this place and my car looks so amazing
Great job! A pleasure to do business with this group.
I was kept well informed of the process. Kevin Newsom was very quick to get back with me when I had a question.
Ingrid was very helpful and considerate.
Car repair was done very timely and I appreciate
Thanks, Peggy Z
Everyone working there was really friendly.
The service and results were great.
I had a special situation with some things that went wrong while my car was being repaired and I understand that sometimes those are out of our control, but I would've appreciated more communication with what was going on with repairs on my car.
I was very happy with the work done to my car. I appreciate the updates by text. I was very happy that my car was ready before the original day I was told it would be ready. And, Jeff was very nice and professional.
They could have ordered the parts the first time I came in.
Great job! Very satisfied with my experience. 10/10
The work was finished ahead of schedule, and was completed very well. The only slight negatives are that some buffer pads and razor blades were left in the truck. Other than this the work itself looks great.
Incredible experiece. Kevin Newsome was exceptional, very thorough regarding the repairs, friendly and respectful. the receptionists were friendly and helpful. The updates kept me informed. I would recommend Service King to my friends. Completely satisfied with the experience!
Thought my car was a goner. But its back. Looks perfect. Thank you.
My experience at Service King was excellent and very professional. My car repair was expertly and quickly done.
Doug was great, very helpful.
Jeff Debaca was great! Kept me informed throughout the repair. Thank you for a very good first experience at Service King.
Doug is a wonderful representative - goes above and beyond and was extremely timely and responsive. I will come back to sk to work with him!
My car looks great. It rattles a little, but I am sure that will stop.
Jess was excellent. I was extremely impressed with the updates on progress and the service was impeccable. Thank you so much!! You treat your customers like royalty and I will definitely be sending you all of my business in the future.
Jeff was by far an amazing person to do business with. He was completly on top of things, let me know status of my car even from personal phone. He was kind, patient, professional and Service King...you are VERY lucky to have an employee such as Jeff to work for you and your cuustomers. I am very grateful. Thank you Jeff and thank you Service King.
It was a painless and fast process.
Jeff was very professional and kept me updated daily on the progress of my car. I had a stellar experience and would recommend Jeff to all of my friends and family!
Your employees are both courteous and efficient.
Your front desk crew seemed to be more equipped to handle questions than anyone else. Good for them
This was a great experience. Great service and it was done sooner than expected. I'm a very satisfied customer.
Thank you for taking care of my baby! The repair is beautiful and flawless. Kevin Newsome attention to detail and thoroughness throughout the process was exceptional.
Thank you. Excellent job! Hope I will never see you again, but if do, it won't be so bad.
All your people knew their jobs well and
were alert and courteous. Thank you!
Good communication and follow through
Jeff was great! Very good service without any delays or headaches.
Doug was a pleasure to work with.
Service King always takes great care of me and my car! Jeff at the North Dallas location is awesome! Thank you for everything!
Excellent job. Your facility is so busy my only complaint is that it took so long to get an appointment for an appraisal and then to get the work done.
Kevin was an amazing representative to work with. He was very friendly, efficient and kept me in the loop with everything that was going on. I will recommend this shop to everyone because of him.
Excellent customer service...
Great service and relationship, although some details were missing
Very happy with the person who assisted me, thank you again
It was a very easy and satisfying experience
Thanks for the great service.
Vehicle Make : Mini Cooper
Jeff was great. The work on car was excellent
Brad Davis worked on my Highlander, and everything was completed in a very timely manner. The team was great about communicating every step of the way! My car was returned completely clean and looked brand new. Thanks guys!
Kevin Newsome was awesome!!
All was great. Everyone was wonderful and helpful. Hopefully I hope I will not have another accident, but if I did, I would com back to you.
Their schedule seems to be quite busy so you may need to wait a few weeks before they can actually service your vehicle. But once they had it they were accommodating and quick to update the website with the progress of my car. Kevin was the one overseeing the repairs and he was very nice and helped to get my vehicle back to me at the end of the day, even after closing hours.
My service rep Jeff was a pleasure work with. communicative and responsive. Really appreciated his work.
Satisfied with overall experience and I will definitely recommend to friends, family, etc...
Loved how Jeff kept me informed of the progress along the way and how friendly everyone was. And of course with making my car look like new again!!!
Brad was absolutely awesome! He made this stressful time a lot easier to cope with. He kept in constant contact with updates on my car. I would recommend Service King to anyone!
Your staff is customer friendly and the repair crews are the best. I have had two repairs I with Service King and have been totally satisfied with both my integration with employees and the high quality of repairs. I will recommend Service King to family, friends and strangers.
Efficient. Friendly. Quality
Appreciated all the text updates on the status of my vehicle. Ingrid is an asset to Service King and Carmen the receptionist was very nice. I also liked the fact that SK works together with Enterprise which made the process of dealing with a rental car less burdensome. Thank You All.
Jeff was great, thorough and professional. I very much appreciated the time he took with me.
Truck looked great and I really liked how he walked me through the repair list and explained in detail. Then he walked me around my truck...impressive. I'll come back to this Service King!
Kevin made the process of fixing our Yukon seamless and hassle free. He was wonderful to work with and very knowledgable and helpful. I also appreciate how he kept me in the loop with progress. Hopefully, we escape any future car problems and won't need to utilize any of the services Service King offers ...but if such need arises, I'm calling Kevin! Many thanks to Kevin!
My Service Advisor Neil dos a great job and provided great customer service.
You worked fast and kept us informed
I was informed throughout the process. The repair took much longer than I was originally told; however, the car is perfect. I always come to SK on Royal because of the consistent quality of the repairs.
Took a while to complete my job, due to availability of parts needed. Everybody that I spoke with here, was very cordial, and professional and Doug, especially, did a super job!
Thank you, Service King, for taking care of me.
Great customer experience. Jeff DeBaca is great.
Excellent work. Very friendly staff
Brad and the rest of the team did a great job keeping me informed.
Brad Davis is a consummate professional. Kept me informed throughout the process, and proved to be a man of his word. Very satisfied with the work done on my car as well as Brad's handling of my claim from start to finish. i'm hoping to not have an accent anytime soon, but if I do, I know where I'm headed.
Late, delayed communication.
Jeff was very professional and kept me updated at all times.
Once I go the vehicle in for repair, the staff was excellent, and the service advisor managing my case was great.
I cannot say the same for your scheduling service. They were difficult, uncooperative, and even lied to me. If I had not been in a situation where time was of the essence to get the service scheduled and in, I would have found a different company to do the repair.
I realize right now with all the hail storms, you have more business than you can keep up with. That will not always be the case. From the first person to answer the phone, all the way through, your people need to remember that the customer is the reason they have a job, and that their goal should be cooperative.
I have had repairs done with Service King over the last 20 years. The next time I need a repair, I will think twice about contacting your company, not because of the service in the shop, or quality of work, but because I spent a day and a half with difficult schedulers trying to get my vehicle in. I simply do not have that kind of time to waste, nor do I appreciate the utter frustration they caused when they finally answered he phone (the first morning I was on hold for an hour and a half).
Again, the service representative was great. He did his job well. The quality of work appears to be done well. Your issues to address come with the front line of people who set the tone for the customer.
My experience with Service King exceeded my expectations. The staff was extremely friendly and the turnaround time for my repair was quick. Kevin did a wonderful job with keeping me updated on the status of my repair and ensuring Service King would only deliver the best. I would highly recommend working with Kevin and service king.
Jeff was on regular communication with me either my text or calls and I appreciate that. My car was repaired within a great time frame and looks wonderful
Really appreciated how easy everything was made for us . Doug was more then helpful through the whole process. Hope not to have to use you guys ever again but if I do ... I'll come back to you guys . Thanks .
Doug Nemeth provided the best customer service a customer could ask for. You don't see that very often and I couldn't be more thankful for his help.
Give him a raise and keep him as an employee.
Also, my Tahoe looks great now!
We're both claims completed
Was the windshield replaced
Early finish .... Great job!
Kevin was great. My issues had nothing to do with him. He was able to help improve the situation by keeping me informed and explaining what went wrong. I wish better expectations were set from the beginning- telling me it would probably take a little longer than 30 days to repair did not prepare me for an almost 90 day process. I understand some wrong parts were ordered and other delays came up but the repairs to this car should have never taken this long to complete. I had to make 3 car payments while the car was in your possession. Every time I turned around there was a delay and another excuse why timelines couldn't be met. Kevin did wash and detail the car for me but it would have needed to be done anyway since the car sat in your lot for days without windows, so it needed to be cleaned anyway. I wish something more could have been done to help make the situation right but I really do not feel it has and therefore would never take my car back to this repair facility and would never recommend it either. This was a preferred provider for my insurance company and that's how I chose it when an uninsured motorist caused the accident that wrecked my new car but I have explained the frustration to the insurance company as well to help prevent others from picking this location and having to deal with the same frustrations I went through. Very dissatisfied with the whole process.
The shop seems to be too busy. Very disorganized with respect to paperwork.
I love the lifetime warranty that you guys have. As of now, everything is great on the car.
Thanks a lot for you service.
Chad and Melinda Evans