It was exceptional service. Thanks
These guys are absolutely incredible. Doug particularly provided incredible service. He kept me up to date with service throughout the whole repair. I would suggest these guys to anyone. They truly have impeccable service.
This Service King was organized and very thorough. They always called when they said they would. Something many do not. They finished the work one day early, again, something that doesn't happen many times. Very courteous people.
Thank you so much for the service. I really appreciate that you keep posting the updates. It is very helpful.
Service advisor Kevin Newsome was very thorough and great to work with. Kept me informed at every step of the repairs. And my car was ready 2 days early!
This was my first time using service king for any repair service and I was very pleased! I felt instantly welcomed when I walked in and all of the paperwork was explained to me very thoroughly. Jeff worked directly with me and did a fantastic job of notifying me and updating me on my car repairs. I really appreciate the text updates throughout the six days that my car was in the shop. Thank you for making my car repair experience as easy as possible! Extremely professional and personable staff.
Doug Nemeth failed to include my partially deployed airbag in the initial estimate to my insurance company, although I addressed it with him in person and he promised me it would be repaired further along in the process. Now my insurance company says this issue wasn't part of my initial accident and they claim it is up to me to address this issue with the car manufacturer. I am beyond upset that I trusted Service King to repair my car- Service King is in bed with safeCo and only worried about covering their own backside.
Kevin was excellent. Thank you
Great service. Kept me updated. Awesome team.
We had a great experience. Thanks!
I like the quick responses and keeping me up-to-date on the status of my car via text. The process was easy. Jeff was really nice and communicated well. I was a little disappointed on how long it took to get my car back.I was first quoted December 30 which then changed to January 6. It was the holidays though so can't complain much. But other than that the service was great.
Kevin Newsom was great to work with, extremely professional. Made an unpleasant experience much more bearable. Thank you.
Car promised on 31st of December and not delivered until 7th. Still needs a few warning lights cleared out. The work was good and Doug was great. Overall Pleased with the work but communication needs to improve.
Kevin was friendly and professional. He made sure to provide all the necessary info so I would have the right expectations. Expectations are the key to life! Service King obviously hires well and trains well. The staff are always professional and courteous.
It took a long time but it was over the holidays. I was frequently updated and I liked that. Pick up was fast and efficient.
I like service king i am a returning customer for the 3rd time. My biggest pet peeve is headlights! how is it possible y'all charge for leveling a head light on a car/truck and there pointing down at the floor. I want to see whats ahead of the road not the floor! Is it that hard to rest to factory settings ? Does it take that must time to fix and you just rush into it? Am SORRY! I guess it's just me that i keep coming back
They were all great! Very pleased
Carlos delivered exceptional customer service care, and I appreciated his attention to detail. The two ladies at the desk are both competent and efficient. My car was ready before schedule, and cleaned both inside and outside. Thank you!
Vehicle Make : Range Rover
I noticed 2 small marks on my car which need to be buffed out. I assume it happpened when they put the new taillight in. Needs to be touched up.
Great experience! I was kept up to date about my repair, everyone I spoke with was very friendly and professional, and they finished my car several days early. Definitely over-delivered. Thanks, SK!
Very nice job on the body work, however A/C now does not work. Thank you, John S
This was the best repair experience I've ever had. You guys were awesome!!
Thank you for taking such good care of my Jeep!
Excellent service and timely repairs. The people we're kind in courteous and a pleasure to be a customer for
Excellent service. Exceeded my expectations.
Car mot finished yet just brought it in yesterday but do far so good
Job well done! Thank you for the quick service and great communication. Y'all made it very easy to get a repair complete in a timely manner. We will use you all again for future needs.
Excellent work by your technicians! Kevin did a great job handling our car! Thanks.
Kevin was incredible, and we will use Service King again because of his great customer service.
Great service , very smooth experience, would highly recommend!
I was kept in the loop as the repairs progressed. The work was completed on time. I am unable to tell there was ever any damage to the vehicle.
Good communication from my service rep.
Tim was very knowledgeable and kept me informed during the process. The receptionist and staff were friendly. I would definitely recommend to friends and family
Jeff kept me updated on the progress and the repairs were completed ahead of schedule.
My service advisor Jeff was outstanding! He and his team provided excellent communication throughout the entire process and my car repairs were completed before the scheduled completion date.
Great customer service, my car looks beautiful!
Kevin worked with us and treated us very courteously
We would definitely recommend Service King to anyone
Doug Nemeth is the best service advisor I have ever had. He made sure that my car was repaired with the highest quality and in the shortest time. I am most grateful for his professionalism and kindness. Our family will highly recommend Doug and Service King to all people we know. Thanks a lot for the great job.
Great communication and results - thank you
Everyone kept me current on repairs through out the week. Kevin's outline as to what would happen was right on target. I am extremely pleased with the service and work on my car.
Great customer experience all the way. Great quality. This is not my first time at Service King, so I'm not surprised. It was all good!
Tim was great! And the customer service was exceptional! Definitely will recommend Service King to friends and Family. Thanks again
Thanks for keeping me informed at all points throughout the process.
Kevin Newsome was awesome! The support from the ladies at reception was superb. I couldn't have asked for a better experience! Thank you!
I was so pleased and surprised by the efficient well oiled system they have as well as the professionalism and updates they give you. I will use them again as well as send over referrals. I was more than happy and satisfied.
They kept me updated the whole time my car was in the shop, if I had a question they answered me right away. It was a great experience at this place and my car looks so amazing
Great job! A pleasure to do business with this group.
I was kept well informed of the process. Kevin Newsom was very quick to get back with me when I had a question.
Ingrid was very helpful and considerate.
Car repair was done very timely and I appreciate
Thanks, Peggy Z
Everyone working there was really friendly.
The service and results were great.
I had a special situation with some things that went wrong while my car was being repaired and I understand that sometimes those are out of our control, but I would've appreciated more communication with what was going on with repairs on my car.
I was very happy with the work done to my car. I appreciate the updates by text. I was very happy that my car was ready before the original day I was told it would be ready. And, Jeff was very nice and professional.
They could have ordered the parts the first time I came in.
Great job! Very satisfied with my experience. 10/10
The work was finished ahead of schedule, and was completed very well. The only slight negatives are that some buffer pads and razor blades were left in the truck. Other than this the work itself looks great.
Incredible experiece. Kevin Newsome was exceptional, very thorough regarding the repairs, friendly and respectful. the receptionists were friendly and helpful. The updates kept me informed. I would recommend Service King to my friends. Completely satisfied with the experience!
Thought my car was a goner. But its back. Looks perfect. Thank you.
My experience at Service King was excellent and very professional. My car repair was expertly and quickly done.
Doug was great, very helpful.
Jeff Debaca was great! Kept me informed throughout the repair. Thank you for a very good first experience at Service King.
Doug is a wonderful representative - goes above and beyond and was extremely timely and responsive. I will come back to sk to work with him!
My car looks great. It rattles a little, but I am sure that will stop.
Jess was excellent. I was extremely impressed with the updates on progress and the service was impeccable. Thank you so much!! You treat your customers like royalty and I will definitely be sending you all of my business in the future.
Jeff was by far an amazing person to do business with. He was completly on top of things, let me know status of my car even from personal phone. He was kind, patient, professional and Service King...you are VERY lucky to have an employee such as Jeff to work for you and your cuustomers. I am very grateful. Thank you Jeff and thank you Service King.
It was a painless and fast process.
Jeff was very professional and kept me updated daily on the progress of my car. I had a stellar experience and would recommend Jeff to all of my friends and family!
Your employees are both courteous and efficient.
Your front desk crew seemed to be more equipped to handle questions than anyone else. Good for them
This was a great experience. Great service and it was done sooner than expected. I'm a very satisfied customer.
Thank you for taking care of my baby! The repair is beautiful and flawless. Kevin Newsome attention to detail and thoroughness throughout the process was exceptional.
Thank you. Excellent job! Hope I will never see you again, but if do, it won't be so bad.
All your people knew their jobs well and
were alert and courteous. Thank you!
Good communication and follow through
Jeff was great! Very good service without any delays or headaches.
Doug was a pleasure to work with.
Service King always takes great care of me and my car! Jeff at the North Dallas location is awesome! Thank you for everything!
Excellent job. Your facility is so busy my only complaint is that it took so long to get an appointment for an appraisal and then to get the work done.
Kevin was an amazing representative to work with. He was very friendly, efficient and kept me in the loop with everything that was going on. I will recommend this shop to everyone because of him.
Excellent customer service...
Great service and relationship, although some details were missing
Very happy with the person who assisted me, thank you again
It was a very easy and satisfying experience
Thanks for the great service.
Vehicle Make : Mini Cooper
Jeff was great. The work on car was excellent
Brad Davis worked on my Highlander, and everything was completed in a very timely manner. The team was great about communicating every step of the way! My car was returned completely clean and looked brand new. Thanks guys!
Kevin Newsome was awesome!!
All was great. Everyone was wonderful and helpful. Hopefully I hope I will not have another accident, but if I did, I would com back to you.
Their schedule seems to be quite busy so you may need to wait a few weeks before they can actually service your vehicle. But once they had it they were accommodating and quick to update the website with the progress of my car. Kevin was the one overseeing the repairs and he was very nice and helped to get my vehicle back to me at the end of the day, even after closing hours.
My service rep Jeff was a pleasure work with. communicative and responsive. Really appreciated his work.
Satisfied with overall experience and I will definitely recommend to friends, family, etc...
Loved how Jeff kept me informed of the progress along the way and how friendly everyone was. And of course with making my car look like new again!!!
Brad was absolutely awesome! He made this stressful time a lot easier to cope with. He kept in constant contact with updates on my car. I would recommend Service King to anyone!
Your staff is customer friendly and the repair crews are the best. I have had two repairs I with Service King and have been totally satisfied with both my integration with employees and the high quality of repairs. I will recommend Service King to family, friends and strangers.
Efficient. Friendly. Quality
Appreciated all the text updates on the status of my vehicle. Ingrid is an asset to Service King and Carmen the receptionist was very nice. I also liked the fact that SK works together with Enterprise which made the process of dealing with a rental car less burdensome. Thank You All.
Jeff was great, thorough and professional. I very much appreciated the time he took with me.
Truck looked great and I really liked how he walked me through the repair list and explained in detail. Then he walked me around my truck...impressive. I'll come back to this Service King!
Kevin made the process of fixing our Yukon seamless and hassle free. He was wonderful to work with and very knowledgable and helpful. I also appreciate how he kept me in the loop with progress. Hopefully, we escape any future car problems and won't need to utilize any of the services Service King offers ...but if such need arises, I'm calling Kevin! Many thanks to Kevin!
My Service Advisor Neil dos a great job and provided great customer service.
You worked fast and kept us informed
I was informed throughout the process. The repair took much longer than I was originally told; however, the car is perfect. I always come to SK on Royal because of the consistent quality of the repairs.
Took a while to complete my job, due to availability of parts needed. Everybody that I spoke with here, was very cordial, and professional and Doug, especially, did a super job!
Thank you, Service King, for taking care of me.
Great customer experience. Jeff DeBaca is great.
Excellent work. Very friendly staff
Brad and the rest of the team did a great job keeping me informed.
Brad Davis is a consummate professional. Kept me informed throughout the process, and proved to be a man of his word. Very satisfied with the work done on my car as well as Brad's handling of my claim from start to finish. i'm hoping to not have an accent anytime soon, but if I do, I know where I'm headed.
Late, delayed communication.
Jeff was very professional and kept me updated at all times.
Once I go the vehicle in for repair, the staff was excellent, and the service advisor managing my case was great.
I cannot say the same for your scheduling service. They were difficult, uncooperative, and even lied to me. If I had not been in a situation where time was of the essence to get the service scheduled and in, I would have found a different company to do the repair.
I realize right now with all the hail storms, you have more business than you can keep up with. That will not always be the case. From the first person to answer the phone, all the way through, your people need to remember that the customer is the reason they have a job, and that their goal should be cooperative.
I have had repairs done with Service King over the last 20 years. The next time I need a repair, I will think twice about contacting your company, not because of the service in the shop, or quality of work, but because I spent a day and a half with difficult schedulers trying to get my vehicle in. I simply do not have that kind of time to waste, nor do I appreciate the utter frustration they caused when they finally answered he phone (the first morning I was on hold for an hour and a half).
Again, the service representative was great. He did his job well. The quality of work appears to be done well. Your issues to address come with the front line of people who set the tone for the customer.
My experience with Service King exceeded my expectations. The staff was extremely friendly and the turnaround time for my repair was quick. Kevin did a wonderful job with keeping me updated on the status of my repair and ensuring Service King would only deliver the best. I would highly recommend working with Kevin and service king.
Jeff was on regular communication with me either my text or calls and I appreciate that. My car was repaired within a great time frame and looks wonderful
Really appreciated how easy everything was made for us . Doug was more then helpful through the whole process. Hope not to have to use you guys ever again but if I do ... I'll come back to you guys . Thanks .
Doug Nemeth provided the best customer service a customer could ask for. You don't see that very often and I couldn't be more thankful for his help.
Give him a raise and keep him as an employee.
Also, my Tahoe looks great now!
We're both claims completed
Was the windshield replaced
Early finish .... Great job!
Kevin was great. My issues had nothing to do with him. He was able to help improve the situation by keeping me informed and explaining what went wrong. I wish better expectations were set from the beginning- telling me it would probably take a little longer than 30 days to repair did not prepare me for an almost 90 day process. I understand some wrong parts were ordered and other delays came up but the repairs to this car should have never taken this long to complete. I had to make 3 car payments while the car was in your possession. Every time I turned around there was a delay and another excuse why timelines couldn't be met. Kevin did wash and detail the car for me but it would have needed to be done anyway since the car sat in your lot for days without windows, so it needed to be cleaned anyway. I wish something more could have been done to help make the situation right but I really do not feel it has and therefore would never take my car back to this repair facility and would never recommend it either. This was a preferred provider for my insurance company and that's how I chose it when an uninsured motorist caused the accident that wrecked my new car but I have explained the frustration to the insurance company as well to help prevent others from picking this location and having to deal with the same frustrations I went through. Very dissatisfied with the whole process.
The shop seems to be too busy. Very disorganized with respect to paperwork.
I love the lifetime warranty that you guys have. As of now, everything is great on the car.
Thanks a lot for you service.
Chad and Melinda Evans
Kevin Newsome was my service advisor and he was extremely helpful with my repair. There were issues with a certain part not showing up to complete my repair at the time it was expected and Kevin was very appologetic and empathetic! He made us feel appreciated and important. That is true service! It's good people that make a good company and you have one in Kevin!
Brad Davis is a superior asset to service Kingt
Not happy that I was called back while car was being repaired to be told that it was going to cost more after I got an estimate. Ended up costing almost 300.00 over estimate? How is that?
Doug was great! He was very helpful and informative. Fantastic customer service and amazing work on my car. It's hard to trust anyone these days, but the team at Service King is wonderful! Thanks so much!
Brian did a great job! I always felt updated and taken care of. The price was reasonable and the work done was first class. I'll definitely recommend Service King!!!
Service took too long. Service point of contact was rude consistently
I appreciated the regular updates by phone, text & email. The exterior work looks great.
Completely satisfied with Brad's professionalism.
I have never been treated so well. You worked hard to get me a date to get the car repaired. You texted me daily about your progress. You offered to come and pick me up on the day it was ready.
On top of all of that, the car is perfect! AND it's exquisitely detailed!
I couldn't be happier.
Everyone was great. Bumper looked great . Thanks again to Neal and everyone at counter. Very pleasant.
This is the 2nd time I have used your services and the first time parts where left off my car. The end time I brought my car in in didn't want to have my repairs don't here again but with Douglas being so convincing I dexited to give it a try again. So I leave my car there with hail damage mainly. Now I'm not a body repair person but I know about as my husband was a body repair man. After I pick up my car I go to work which is right next door. When I leave work I notice on the back drivers side door I see some hail dings. I expect someone who deals with this a lot to have noticed and repaired ALL the hail damage. Now I have to take my time and bring the car back in to have that repaired. My whole experience with service king leaves a bad reputation. I will not recommended them to anyone.
Thanks for your services.
Carmen, Ingrid, and Paul were amazing! Thanks for the help!
Car looks awesome! The staff extremely nice and helpful.
This will be the last time I will use your service. Very disappointed
Thank you for for working so hard to get my vehicle fixed in a timely manner, Ingrid!
Doug Nemeth genuinely cares about customer satisfaction.
Communication could have been better on the status of my car. But overall, everything was good.
Good service to keep me updated thru the process. Only issue was when I was told the car was ready, I showed up and it had not been washed and was not ready. I had to wait an hour for someone to find it and then have it cleaned before releasing it to me.
They texted and said the car was ready
it was not ready
Then we show up and the lady was mean and rude.
I was confident I was going to be taken care of by my service tech , Brad . I also thought the text updates were helpful in keeping me aware of progress as well as set backs.
My car is beautiful again! It's perfect. Service was fantastic!!!
Please call me. My tire pressure monitoring system is still not functioning. Please help me to resolve this matter.
My car was not repaired correctly (will be bringing it back next week) and is it is now completely covered with what appears to be paint residue. The paint (all over car, not just the damaged bumper) is now rough and tacky. This car has always been hand washed, waxed and is always garaged. I am not sure how it can be restored to condition it was in when I brought it to Service King. I will be in touch first thing on the 6th to see how to proceed. I am sickened by the condition of this car when returned to me this morning by Service King!
Kevin Newsome was great to work with. He did a great job of getting my car repaired in a timely manner despite USAA's unresponsiveness.
Great experience with Service King. I appreciate Doug Nemeth's professionalism and communication throughout.
My service rep Paul was fantastic! Great experience.
Unfortunately the repair was several days late, and I wasn't ever updated. I received what I assume are automated texts about the status but they indicated things were on track so it was a shock to find out after having to call several times that the repair wouldn't be done on time.
Your employees kept me informed, were courteous, helpful, and pleasant. Outstanding.
Need to fix text updates.
I would have preferred a phone call within a day or two after I dropped it off to give me an estimated time of completion
Paul Matthews was my service advisor and he did a FABULOUS job. The work was excellent and everyone went above and beyond in getting my car fixed.
I will return and will refer others to you.
Thank you for a most pleasant and efficient experience!!
Pleased with the service and attention to detail. Doug was very helpful. Charles and Sandra B
Doug was extremely helpful. He not only provided good service, but helped me navigate through my insurance problems.
There is no evidence that my vehicle had ever been involved in an accident. Nice job!
I would recommend Service King. Great job.
Jimmy is the consummate service advisor. Had every answer, responded to every text and phone call, helped me retrieve an item I left in the car. Helped me immensely and I really appreciate it.
Brad was great and car looks perfect
Above and beyond repair work!
Couldn't even tell it was ever hit
From start to finish Tommy had my best interest in mind and completely took care of me. I am very, very pleased with my experience. I hope to not have to see any of you again but if I had to, I would definitely choose Service King again.
Work was quick and professional.
Vehicle Make : Volkswagen
Doug has helped me year after year; I'm speechless with his service, memory of me, kindness, and amazing presentation of Service King craftsmanship. Doug is the face of Service King.
Doug was excellent and the best customer service experience I ever had.
First rate professionalism from the whole team; Paul Matthews led the way and deserves a special thanks
So happy and appreciative of the help and device from both Tim and Jimmie
Great service and perfect repair. hopefully I won't come back again
It was a painless experience. In fact, it surpassed my expectations. The job was very well done and Paul the service advisor was extremely helpful and professional. He was very pleasant and accommodating. I will recommend this Service King branch to anybody who would need their services. Many thanks.
Exemplary service as always. Good work, Paul, and team!
My representative did an incredible job both with evaluation and especially communication, calling me at each step along the process and was extremely friendly and professional.
I'd like to thank you guys for doing a thorough job, with excellent service. The car looks great! I will tell all of my friends and family to use your services.
I am satisfied with the repairs that were done. However, there is an issue with my wheel that was missed and I will need to take the vehicle in to another shop for a lugnut replacement.
Doug was extremely efficient and service minded. He went above and beyond! He buffed out a scratch on my driver's door, kept me updated, got my car out a day early, and helped me fax my crash report to my insurance company, so I could pay a lower deductible. I noticed the low tire pressure light came on driving home, and called him to ask about it. He told me to bring the tire by and he'd look at it after roadside assistance put on my spare. The girls in the office were very efficient and knowlegeable, too when I first got my estimate. They helped me coordinate with Enterprise rental on a timely fashion, too, so I wasn't late for work. Thank you all! I would not hesitate to refer someone to Service King!