Well treated. Good communication. Nice people
SO NICE. Everyone was fantastic - the girl who works the front desk is wonderful! And whoever fixed my car did an amazing job!
They did an great job! Everyone was really nice and they finished before the original timeframe they gave me!
Took way to long to repair. (Went through 3 axles to get correct one?) Broken glass remained on floor and in cabin pockets. A/C blower makes loud noises, never used to. They removed dashboard to extricate broken glass from ducts. Unknown rubber seal remained in cab. Spare tire used to replace tire involved in collision. I without spare tire now. Truck bed appeared not to have been washed out. Tools to remove spare tire were loose and not put back in pouch or secured. Obviously I would never use service king again, or offer referral.
Fender does not quite line up, windshield is cracked, and weather strip is not completely fastened.
It took much longer than expected and I was not updated on timing or why it was taking so long.
Car looked like new. Thank you. Excellent service also.
My car had grease prints on hood and dirty on my seat overall dirty
They were professional and kept me updated at all times.
The car looks good. Daniel was very nice and professional. However, it took longer than I expected due to an interior trim strip that either wasn't ordered in a timely fashion or some complication. Still I am pleased. Thank you!
Excellent friendly service with regular updates!
Fast friendly and on time
my service advisor and the whole team did a great job
Vehicle Make : Mitsubishi
Continuously pushed the completion date back with no explanation. The original completion date was February 8. I did not get my car back until March ****. For about 2 weeks I was told the car was at the paint shop. When I finally got the car back it was not detailed like they said it would be and the gas tank was on E.
Service was quick and efficient. I like the fact that I received notifications by text messages and from service writer Daniel. Thank you for your excellent service!
Convenient, loved the text updates.
Car engine shutdown 15 minutes from shop after leaving. Had to get car towed back to shop. Not happy at all.
There are 2 or 3 things that still need attention but otherwise I am very satisfied with the repairs and will highly recommend this shop to friends and family!
Good job, super customer oriented
Vehicle Make : Volkswagen
I am extremely beyond satisfied with the repairs on my car! In addition, the car was repaired before the due date and I was regularly kept abreast of any updates. Service King is absolutely "royal!" The employees treat you with great respect and provide detail on the repairs. Thank you, Daniel!
I would highly recommend Service King to my family and friends.????
It got done a lot quicker than you originally stated. Thank you.
I really appreciated how simple, quick, and easy it all was. Having your car fixed is already a hassle, especially when it's not your fault. Not to mention how convient it was to leave my rent-a-car to pick up my newly fixed car! It's great to know you can trust two companies with the integrity of their services.
I am happy with the work.
Job well done kept me informed and was on time
The staff from Service King (on Babcock) was outstanding, professional, and provided exceptional service and results. They took the time and effort to ensure our vehicle was up to standard and completed, in a timely manner. My husband and I are very pleased and Grateful for all the services provided and definitely would do business with them again.
Many delays and missed eta's
Cesar, Anthony and Daniel took great care of me. They insured i was totally satisfied before i took my vehicle. Cesar even told me if something seems abnormal once i get home (you know you always notice something different/wrong once you leave), to give them a call and bring the vehicle back. They'll deal with the insurance co. directly if need be. I have a peace of mind.
Vehicle Make : Mitsubishi
I am very pleased with the quality of the work done on my vehicle. Great customer service!
Service king always does a good job, but having your car look good as new is expected. It's the unexpected things you do that had me return. You make the rental partnership with enterprise so smooth and friendly that it requires no effort on my part. The service king guy even remembered me and everything about my case after two weeks! Service like this makes me feel safe in my vehicle because I know it was taken care of.
I'm missing a piece of my car.
The text updates were fantastic! I was very impressed with the finished product!
Vehicle Make : Volkswagen
The crew at Service King on Babcock did an excellent job and helped get my vehicle to me as quick as possible. If needed again, I will use them for sure. My car looks awesome!
Overall just great service!
Thank you for accommodating me at this busy time. Looks brand new!
I loved the text msg that I would get that kept me posted on the progress of my car.
Wonderful and fast customer service! Daniel was very helpful with my car repairs. Thank you!
My Advisor Daniel was awesome. Thank you for him, his kindness and willingness to take care of my needs.
Great service, quality workmanship, completed before estimated time, front office was very on top of things and their **** was exceptional.
I was actually very surprised of the results. Great job!! ????????
Service King was great. My car was ready before promised. The repairs done were excellent. Mr. Daniel Luna was friendly and professional. Thank you Service King!
Wonderful and quick repair! Great job! Thank you!
Great service and repair well done.
The vehicle repair was unsatisfactory. Damaged parts were put back on the vehicle and the paint job was pitted in several areas. Additionally considering the time it took to actually do the repair which was over three weeks, the quality of work is definitely not up to par. I refuse to take possession of the vehicle until all repairs are made to my satisfaction and I would like to request repairs be done as expeditiously as possible!
Super! Text messages with bogus finish times only upset me. After contacting you, I was told that they're false.
Anthony Reyes is the best!!!!! In all fairness, the service I received at this location by all employees was the best. Great job done in a timely manner and my vehicle looks great.
Need to Stay a little longer for details on polish the whole side of the car
Vehicle Make : Volkswagen
It he guys did a great job. I was especially happy they were able to work me in. It was a small job but I was worried it would take a long time until they were able to get to it.
The repairs took much longer than what we were originally told. And when we finally got it back, the inside of the car was visibly filthy and smelled!
This was the best service I have experienced. The representative Anthony who helped me was responsive and professional. My vehicle was repaired and looks flawless. Excellent work. I recommend highly.
Car looks great! Work done in reasonable time frame despite backlog from hail claims! :)
Daniel did a great job keeping me up to date with progress reports. Thanks
Thank you Daniel for the updates and great customer service. Wouldnt hesitate to use or Recommend service King again!
Liked the texts keeping me informed of the status of my car . Also everyone was very polite.
Daniel was wonderful kept me informed about the process and ease my anxiety . He has ge at customer care skills I really appreciate his hard work and excellent work
Excellent service Mr. Reyes at Babcock location was very professional. Amazing work!
Danie Luna was very professional and considerate in all his dealings with my
Husband and me.
Friendly, fast service! Car detailed inside and out! A big plus!
Great service awesome body shop would recommend to everyone. Anthony was real professional.Thank you.
Everything went smoothly with my service. Daniel was very helpful and kept me updated with everything. He even facilitated getting and returning the rental car. I will highly recommend the Babcock branch.
Everything was good ..the service ..the people..i had no issues with that...just that maybe they were working too fast and had some paint drips and a dent thay wasnt fixed...but the overall experience was great from the meeting to the courtesy texts...thank you
Good experience all around
Excellent service. Daniel was very professional!
Fast, efficient, polite and did a great job. Will recommend to others.
They did everything they said they would with daily update
Eric was very helpful
Took an extremely long time to complete.
Daniel was superb in keeping in touch with us while the were repairing our car. When I called, Daniel answered. Wow! Marissa was professional & welcoming. Our car was not only fixed, it was also washed & vacuumed. Our thanks to Daniel & Marissa& the rest of the team!!
Dlelivered what they promised and then some. Great work and kept in the loop through the whole process. Was able to pick up and drop off rental at the shop. What a time saver. Kudos to Erik and Daniel at Service King in Babcock
I was very impressed with the service and attention I was given
Vehicle Make : Mitsubishi
Service was fast, friendly and awesome!
Daniel Luna was great, kept me informed at all times!
I really enjoyed the experience. Very friendly staff, hard working and I got my car sooner than expected I give this business 5stars
Very happy with the final appearance of the car. Great work. Thanks for keeping me informed throughout the whole process
Get job on my truck thank you for getting it to me quick
Please don't contact me. Seven weeks to fix my truck is way too long!
Vehicle Make : Range Rover
Great communication of the progress. Quick repair. Thank you.
I appreciate the good work and the periodic update I received during the repair progress.
So far all looks great. Excellent work/repairs. Would highly recommend your company to all my family and friends. Thank you
Best service I have received
I know to use next time
Great job from the whole staff
My service rep Derek was great at keeping me in the loop about my vehicle. He was more informed and provided more accurate information than my insurance adjustor. Thanks
With me it would be use a phone more. I WAS WITHOUT INTERNET SERV. DID NOT GET MESSAGES, you really should have called
Dan was very helpful and kept me updated regularly on progress with repairs. The service was hassle free and appreciate the lifetime warranty on work done!
I was very satisfied and Daniel was very patient and helpful with my questions and concerns
Daniel was great. Communication was great. Repairs were super fast. Car was already clean when dropped off but I could tell they had polished it off. Thank you!
We appreciate the early completion.
I appreciated the text updates.
Service King did an awesome job with my jeep and also very friendly and caring. I give them a 10 for doing a great job!!!!! I will recommend them to friends and family. Thank u guys again!!! ????????????
Fast, courteous, knowledgeable, and makes me smile
Great customer service. Excellent repair job, kept me up to date on progress. This is the second time I've taken my vehicle to the Service King on Babcock and I've had a great experience both times, I wouldn't take it anywhere else! Thanks Service King!
Please don't send 8 AM messages to my phone and the more I like to sleep on the weekend
Daniel made sure to see it that my experience was a smooth and satisfying one. He took care of everything even when I had to take my car back for modifications. Thank you.
Mr. Luna was great! Friendly, compassionate, professional. He set up a car rental and transportation for me. My car was delivered on time as promised - clean and beautifully repaired.
It was above and beyond service with almost daily updates from service writer
It was best ever service experience with a Smile
Complete claim service from being picked up by rental car company to completion of repair
Car came out perfect, customer service was great
My car looks so good and very well polished when i picked it up that my sister in NY was kidding me that i bought a new car that looks the same as my old car! You guys did an awesome job!
Everyone was excellent at their jobs and very helpful. All my questions were answered to my satisfaction and everyone worked really hard to get my vehicle back to me as soon as it was possible. Unfortunately, I've been here before (for a very similar situation) and I love working with this Service King. I continue to recommend your services to my friends and colleagues. Thanks again for all your fabulous work. My car looks perfect!
Great repair work by your team! Derek was very personable and professional.
Although the car was fix, the paint job could have been better. I still see swirls and rough edges on the finished surface. I am not happy with the repair.
Excellent work. Great people to deal with
Daniel was great to work with.
Satisfied repair was finished ahead of time
My experience with Service King, minus the accident, was great. I value customer service, I am myself a USAA employee and customer service is a priority, and the employees who assisted me, from the receptionist,to the service gentleman who initially got me in (earlier than expected) and kept me informed through out the whole process and even had my car, again, ready earlier than expected were wonderful. There was an unexpected request, by myself, at the time I came by to pick up my vehicle and s gentleman was kind enough to stop what he was doing to fill all my tires with air.
Repairs were completed within the timeframe promised.
Job well done. Fast & Efficient
Working with Daniel was great. He kept me informed of my cars progress each step of the way. The repairs were completed 4 days early and my car looks brand new! Excellent customer service and amazing quality repairs! Thank you so much Service King!!
Already spoke to the representative. He is aware of my concerns. Other than that good service.
I am very pleased with the friendly and professional work done by service king on Babcock rd in San Antonio . Daniel kept me updated about the status of the repair throughout the process, I have already recommended this facility to others. Thanks
Hector was great with follow ups and had great customer service. I'll be going back for more repairs.
Vehicle Make : Mitsubishi
Very great experience no problems at all great company
Hector Muniz did a wonderful job keeping me informed of the entire process of the repairs.Service King did an Amazing job and in very short time.Thanks Service King!
Friendly and prompt service. Daniel Luna especially helpful. Thank you.
Service was excellent and the customer service department could not have been more caring about my accident and health. Danniel I believe was my service rep. was excellent. I will recommend you to all my friends. Thank you for making this accident less stressful. My health is not the best,but ya'll made me feel better knowing people do care. God Bless your employees.
Hector was very, knowledgeable, empressed with his professionalism, and great customer service, would recommend to anyone that asked. Hector and staff are very hard working, need to keep the staff u have to not change a thing
Hector Muniz was awesome. My car looks and runs great again!
No specific thoughts. Satisfied with the service.
Great work! Friendly staff! Always updated every step! Will get my business again!
Did a great job fast and efficient service. Only problem is I had paint on places paint shouldn't be on a new car.
Wonderful job guys. We appreciate your attention to detail and communication. I'm bringing you another car!
The updates were on point! Thanks for finishing my car ahead of schedule!
Hector provided amazing customer service.
you guys were quick and the customer care was awesome, my wife will be bringingher car in to have her repairs done as well and i know she will get the same awsome care i recieved, thank yall!
Great job. Thank u to Daniel for his professionalism and constant communication n status of vehicle.
Excellent service from Daniel Luna.
Very good service, fast and efficient. Hector keeps us updated
Everyone is very friendly and professional. Hector Muniz took complete care of all details. My car looked like new! They made me feel comfortable to ask questions as they explained the process. Wonderful group!
Very polite and courteous !
I have never had such great service with a repair shop before .The vunication was wonderful.Ihave told so many people about your service .
There are a few items that disappointed me.
****. Left turn signal bulb holder was broken. I fixed it by gluing it and making a rubber gasket
2. The right front tire had nearly 50 psi in it. It should have been 35 psi. The TPMS was showing that the left front tire was very low, I aired it up.
3. The steering wheel is not quite straight. I would have expected it to be straight.
4. Were the brakes worked on? The brake pedal seems to have more travel than it did before.
Work was completed within their estimate. I received updates informing me of the progress of the repair. I am very happy my truck is back to normal. A big thanks to Service King!
Excellent job & service! Thank-you!
Vehicle Make : Mitsubishi
Very fast service. job completed with great results. Hector works his **** off.
Great experience, Daniel Luna was very helpful. I would recommend Service-King to anyone. Your company very service oriented. Have a greT day!!!
My car looks great. It was fixed faster than I had thought and everyone was so great
Good service & timely communication
Great job. Extremely helpful!! Hector was a joy to work with.
It's not finished yet. I can't be satisfied until it's finished.
What a great job Hector has done with my car as a first-time client I will go back in a heartbeat this gentleman deserve a raise he went over and beyond expectation as a service advisor great job!!!!! He answered every question that I had he also stop what he was doing to listen when I was speaking which I was very impressed. But what got me the most as a customer service is the day that I was running late they were closed already and Hector stayed out of his time to make sure the deal was close with a handshake that was awesome!!!!!!????
Fix up your office. It looks worse than a frat house
Daniel Sena did his best to coordinate my repair and get my car back to me in less than a week. Appreciate his concern, continuous updates and courteous manner throughout the service period.
Not all the damage was completely resolved
Customer Service and the communication with Daniel was excellent. I will definitely recommend them to anybody who needs their help.
I got home about an hour after picking up my dodge from the service center, and my vehicle started to leak. I believe it's oil. I tried to call and leave a message but was unable. I will be calling first thing in the morning on Thursday May 7th, 2015 about getting this fixed. Other than that, the service was great and staff was friendly.
Don't continue to promise the car to be ready when it's not going to be
Very surprice about the fix on my minivan!! Simply perfect!!
Everyone at Service King was courteous and professional. My car was repaired quickly and I cannot tell where the car was damaged.
Glad the job only took a day but one comment I can say is don't send a text msg saying job almost done at 9am and not finish until 530. Over all happy it was done in a day by that text msg was almost setting an unrealistic expectation. From one customer service rep to another.
Personal were awesome and extremely nicces thanks and fast service couldnt ask for more!!!
After picking up my truck today I have already driven over 250 miles it's like driving it the day I received it from the dealership it drives so well. Thank you very much!!!
Thanks for all your hard work and dedication. My truck looks like when I drove it out of the Agency. Thanks guy's.
Quick turn around time ????
Daniel was excellent and very Informative throughout the entire process.
Excellent ser vice and repairs.
Daniel Luna was really friendly and helpful through my car repair process. He called me through every step of the process. My car was finished in the time that was promised. I thank everyone for their hard work and customer friendly service. I also work in the service industry, so it's nice to see great customer service. Please give everyone the credit, hard work, and the recognition they deserve.
I appreciated both the verbal updates from Daniel and the email updates on my car's progress.
I had excellent service and a terrific job was done on my repairs. The car looks like new!
Vehicle Make : Mitsubishi
I am very pleased and impressed with the work that was done on my vehicle and my car was ready faster than expected. The employees were very kind as well!
Quick on repair and close to my house. Have been to the dezavala location but first time here. If repairs neede again, will be bringing auto in.
From the time I entered the building for my estimate till the time my vehicle was repaired I am completely satisfied. Thank you for your hard work.
Excellent consumer service and a very fast awesome end result! Very satisfied!
Repaired quickly and completely
Passenger window would not go up and I was able to put that window up and down before it want into service king
I would take my car there again.I was completely imformed daily about my truck. I would recommend everyone to take their car there.
Great service, and constant updates . I was very satisfied.
Jules and Hector kept me up to date on the outcome of my car. I truly enjoyed being kept to date on a almost day to day basis. I'm glad Hector gave me courteous respect as a female. He was able to answer all my questions no matter how petty they were. Should I ever need work in the future I know where to go and will also refer people to SK. I had a minor touch up done prior to the accident I had and had Miracle Body work do the job and I was completely unsatisfied with the work and with how they handled business. I was always calling to get an up date never them calling me and it took so much for them to return a call. I never that issue with Hector and Jules. So thank you very, very much!!
I am really impressed with the correspondence with texts and phone calls. I felt I was involved throughout the entire process.
costumer service was great. very kind lady in the office took me in her car to get my rental car. Hector Muniz call every day to give me a update. took a little longer than I thought, but did a good job. very happy.
Hector Muniz kept me well informed. I was very
pleased with the outcome and felt the repairs were done
in a timely manner. Thank you!
Excellent service. Excellent results. I am more than satisfied.
First we are notified that the vehicle was ready the day before yesterday. We show up yesterday to pick the vehicle and it was not. The lady that we were dealing with decided to argue with my wife. We will never return not will we recommend Service King!!
I'm so glad with the job service king did to car I'm happy. Great job