This is the second time I have gone to Shadow Lake Collision Center for service. They did an amazing job the first time I went there, and again this time. The frequent updates through text and the link were nice to have. My car was even completed ahead of schedule! Always great customer service and very friendly and professional.
They not only took care of the rear end damage, they provided the best customer experience I have had yet. They left extra paint for touch ups, they cleaned my entire car and gave me through the day updates. :) great work and great service!!!!
Vehicle Make : Volkswagen
I chose Shadow Lake Collision because I knew where it was located and recognized the name, not knowing more then that. I was blown away with the service and the employees and had a fabulous experience. I will certainly be recommending Shadow Lake Collision to everyone I know. Thank you so much for everything!
Thanks for vacuuming the interior. It was needed, but not expected. My car looked great inside and out!
The communication want very good. I called rather than dinnertime calling me. The only phone call was when a part was going to be a week late and that information was wrong. Need to seriously improve communication.
Job was very well communicated by Damien. We were kept up to date every step of the way.
I was very pleased with everything even though text reminders were not set up until one day before I was due to pick the jeep up. I was surprised that you even cleaned the interior along with the exterior. You were all so friendly and helpful with big smile. Thank you!!!
Work was done quickly, communication was great, car looks fantastic.
Our car looks really nice. All my questions were answered regarding the damage done and the repairs that were made to bring the car back to a safe beautiful machine. I would recommend your shop to my friends and family.
The tram was extremely professional and courteous. You made it east and also got it done sooner than estimated! Thank you
Thank you for making everything so easy. I appreciate the work, updates, and clean car.
Damien and Jamie were awesome and you guys kept me updated daily on how things are going I'm totally impressed with the quality of professional craftsmanship and work your outfit puts out , and a timely manner , Very satisfied customer !
The left fender look looked perfect, excellent job!
Thank you for a job well done!
My car was done a day early. And I was very satisfied
Truly professional team. I really appreciate the handling of my insurance claim. And my car looks fantastic!
I liked the fact that Damien kept me posted on the
status of the repair on my Kia. I was so glad to get
my car back. It was beautiful when I picked it up!!
I would recommend your shop to anyone who is needing
to get their car repaired.
I was amazed by the hospitality and professionalism shown by the staff at Shadow Lake. My car came back in way better condition than I had ever expected, and was cleaned inside and out!
Thank you all making every part of my repair so easy, everyone was professional & courteous, I will tell everyone.
Thank you for everything. Was very impressed that my vehicle was done a day early.
Thanks for taking care of all of the repairs for me. There was a lot of work and you all did a fantastic job. My Toyota looks great! I'd highly recommend Shadowlake Collision Center to anyone who needs car repairs.
The whole process went very well. Thanks for making the experience a good one.
I could not be happier with my experience at Shadow Lake Collison Center. The staff was awesome, and everything was easy...from the walk-in estimate to the repairs, which they finished almost a week early. My car looks great. I would highly recommend these guys.
You guys did quick work and made it look like my car was never damaged! I appreciate your commitment to your customers! I would come back to you any time!
Thank you for all that you do! You guys are amazing!
Great customer service. Car looks great!
Very professional staff, and great customer service
Very pleased with your service and what my "new" auto looks like. Thank you
Vehicle Make : Volkswagen
Wonderful customer service and quality work.
Everything was timely and perfect, thanks for the care you put into this process.
The repair are great, good communication and on time
Well done, Thank you!
Your collision center is the best! Thank you for a job well done on my vehicle.
Vehicle Make : Volkswagen
Thank you for the great service! Fast and easy!
Great service. Damien was very friendly and professional and kept me ahead of the process the entire time.
I like everything about this company that's why I keep going back and all the employees too keep up the great JOB!
The estimate was right about what I thought it would be yet they completed the work early and it was less money than the estimate. And the vehicle looks great.
My car looks amazing! So shiny and no more dents and dings! Fantastic job and so easy to work with.
Smooth process. Done early. Car was spotless and looked brand new. Very good service. Highly recommended!!
I had a great experience at Shadow Lake Collision Center. They got to work on my car in no time and updated me on the progress every step of the way. Such great employees!
I appreciate the great service I received and the friendly staff
You do great work. We bring all of our body work to you. Thanks.
Perfect customer service from start to finish.
Very quick. Great status updates. Thank you so much
Fast, efficient, friendly, and kind. Thanks dir the great service.
It looks better then when I brought it in
Everyone was very friendly and the job was done quicker than expected. Couldn't ask for better service.
The van looks very nice and the staff is friendly and helpful.
#1 Additional work that was discovered (a small dent) that was not communicated to either myself or the claims agent at USAA. This significantly increased the cost of the repair.
#2 Grease/other material that was on the drivers seat when the car was returned. The drivers mat was also dirty with what looked like dust/paint from the paint job.
Everything was perfect! Thanks for the awesome customer service. You did a great job on the truck.
Great experience! The paint job was perfect. You must have the best painters in the business! Thanks so much
Repairs made on time. And excellent work
Got the job done fast and correctly easy to work with I will do business with them in the future
I appreciate the timely, high-quality work.
Good communication.car looks great
Great staff and they really took care of my car
Our second great experience with you company. The bottom line is quality of the work performed. It was outstanding, just like our first experience. Keep providing great customer service along with quality work and your business will continue to grow.
Everyone was so nice! My truck looks beautiful!! I will be sending family and friends to you! Sincerely, Bambi T
Always very thorough and professional. The car was just like new. Thank you!!
Best collision center I have gone too. Thanks to Scott Eby for recommending you.
Excellent service! Had my car done early with less repair than first thought!! Very satisfied and trust this place completely to be fair and do a great job!!
I would recommend your shop to anyone! Great experience!
It looks like a brand new car! Thank you!!
John Engdahl was an outstanding employee to work with in fixing the car. Very responsive and straightforward.
Great experience, everyone was nice and the car looks great.
Great people to work with!! Very impressed with their work!
Thank you. Car looks great. Excellent customer service.
They were very accommodating with the timeline. We were out of town for vacation and they were able to get our vehicle done while we were gone. My vehicle looks amazing and I loved how the inside was spotless. I also liked the text updates. Thank you very much for the amazing work!
Pleasant and helpful from beginning to end. Repair not complete but when I returned the car they were very sorry and got it right in.
Very professional, friendly and helpful.
THEY treate me very respectfully. They were very professional. I hope I never have to but I would definitely return here!
My dirty cab inside was clean when I picked it up thank you
Very professional kept us informed throughout the repair process
You guys are pro's. Thanks for cleaning out the inside also.
Appreciate the professionalism handling the situation and the quality of the service.
We were happy with whole experience All the people I spoke with were great .RD ****
Excellent Customer Service and Body Repair
Thank you for taking such good care of us. We will never go anywhere else ????
Everyone is so nice and professional. They did a wonderful job on my car once again! I will always choose shadow lake collision to repair my car!
Appreciate your attention to detail
The people at Shadow Lake were the best! From the gal at reception to the guy who oversaw the work on my car, everyone was pleasant, positive, and capable. Equally exciting were the results this team had on my car. It looked brand new, inside and out! When Shadow Lake was recommended to me, I questioned the value of driving so far out to have my car repaired, but now I would highly advise anyone to go there. Well worth the drive!
The process was smooth and the text alerts were great.
Great customer service and really quick, flawless repair. I would recommend Shadow Lake Collision repair to anyone!
All of the staff was wonderful with communicating when things would be done and making sure I understood what they were doing!
Quick, friendly, quality service. Kept me informed every step of the way via email and when an issue arrived I appreciated the phone call.
Very professional, very thorough, and efficient. Thank all for a job well done.
My car looks beautiful again! Great communication!
Shadow Lake Collision was professional and courteous through whole process. Highly recommend for vehicle repair.
Everyone was very nice and professional. My vehicle looks great and was done in the amount of time they said it would take. We've had SLCC work on multiple cars and we have been very happy every time. Thank you!
While my car was there longer than originally estimated, I did appreciate the friendly service, clean waiting area, and the fact that my car was clean inside and out when it was ready to be picked up.
Great work, friendly service, and turn around time exceeded expectations.
Thanks again, will be returning for any future repairs as well as referring family and friends!
Jason and the team got my Nissan looking like it just came off the showroom floor. I will definitely be back the next time I need them!
There are numerous things I'm not satisfied with. I have to take it to a mechanic now and another noddy shop to remove the dings and buff out all the scratches. And leaving my tank empty was really classy, the excuse I got was even lamer.
Great job! Kept me informed and very very friendly.
We have liked your professional satisfactory service
Shadow Lake provided me with excellent service!
Jason and his team did an outstanding job. I liked the daily texte msgs advising status of the repairs being done. Thanks
Staff is very friendly and helpful! Work was done on time, estimate was accurate.
Outstanding service as usual.
I will always come here for anything I need done. Everyone there is really nice and super helpful. I had to have the car done but a certain date, and they went above and beyond to get it finished. I even got the car 3 days early.
My Honda looks great! I was very happy with the repairs. They look amazing! The car cleaning, inside and out, was unexpected and made my day! Thanks!
Very professional staff and I appreciated the commitment to having it done in the quoted time. Looks like nothing happened!
I got nothing but great things to say about the service I received from Shadow Lake Collison Center. Very professional and always updated on the progress of my vehicle. Overall,I was very pleased with your services and will recommend your services to everyone I know that needs their vehicles worked on!
Everyone was so friendly and my car looks great!
I was very pleased with workmanship and promptness of repairs. The text message updates was very helpful.
Shadowlake collision center did an outstanding job on my vehicle repair. The only disappointment was that my hatch on my SUV no longer lines up like it did before the accident.
Vehicle Make : Oldsmobile
They did a terrific job. I really appreciate them washing my car, inside and out.
I was happy with the total experience. Outstanding!!
Greatest Auto Repair shop in Omaha, NE
Thank you for being very helpful and making the process so easy!
You guys have this down to a science. I was impressed.
I was very happy with the service at Shadow Lake collision. Very friendly and kept in touch while repairs were being done. Work appears to be high quality.
John was very helpful with explaining the estimate and walking us through the process. We feel John and Shadow Lake did an excellent job, overall.
Great experience. Very friendly people. My car was done a day early which was awesome! And the car wash was a plus. Thank you!
The work looked great, your staff was friendly an made us feel very comfortable.
As far as I can tell right now I am verry happy with your work.
I called on a Monday morning, and dropped it off that afternoon. The initial estimate was a Friday evening pickup, with a worst case scenario of the following Monday. Throughout the entire process, I received emails and texts with status updates. There weren't many, but only because the car was done a day early! Everyone was friendly, incredibly helpful, and efficient. The team at Shadow Lake collision understands that after an accident, the last thing you want to deal with is another hassle. They worked everything with my insurance company and had my car back as quick as possible. Easy, peasy! I hope I don't have to do any more body work ever again, but Shadow Lake Collision is guaranteed to get my business should I need it. This place is great!
Looks absolutely fabulous
Excellent customer service and superior work. Went above and beyond and even handled last minute requests with no issue. Definitely will return if need be!
My Sorento looks and sounds so much better! And the inside just looks fabulous! It was beyond what I expected! Thanks for a job well done! I would use you guys again! -Rachel P
It was a pleasure to do business with you!
Easy to work with and excellent job.
Vehicle Make : Volkswagen
Everything was fantastic. Called in the AM a day post accident and was told I could get an estimate that second, no wait. Upon arrival I was greated and within minutes Jason was out examining my vehicle. Within 25 minutes I had my entire estimate; form and summary of work required explained directly to me, soonest appointment possible scheduled, information sent to insurance, and exact amount due once repair was complete. All in under a half hour. -- Dropped off on day of repair and chose SMS update. I was always up to date with percentiles to explain where my car was at in the repair process. My estimate repair time was 5 days, I was supposed to drop car of Monday morning and have it by the end of Friday. Work came into play and I couldn't drop off until Monday 5:00pm, my new completion date had moved to next Monday 5:00pm. On Friday, I called to pay my deductible with a fabulous message, "your car should actually be done today!" Yes, that day, an entire 3 days early. Dropped off late, completed early. In this short amount of time, they made it appear as though an accident never occurred, flawless paint color flush, perfectly structured body work, and strong quality worksmanship. I cannot say enough positive things about my experience with Shadow Lake Collision. Top notch business. They made my first car accident repair experience almost enjoyable! Keep doing what your doing!
Great Job!!! Really impressed with the professionalism and customer service! Thanks again for everything you did! The guys that cleaned the truck after the work was done did an amazing job! I would recommend you guys to all friends and family! ***** Star rating!
Repair was completed faster than I expected and I was kept updated every step of the way.Every one I dealt with was very professional and polite. Car was washed and cleaned when it was returned to me. Would use Shadow Lake Collision again.
Eric made the process simple and was very flexible by going out of his way to meet me to drop off my vehicle so I wouldn't have to drive across town! He also kept me informed during the repair so I was in the loop about when it would be fixed. Excellent service experience.
Communication was great!! Jason was easy to work with and very accommodating and honest. We are very happy with the results too! I will highly recommend Shadow Lake to others!!
Vehicle Make : Volkswagen
I appreciated the daily email updates.
Your company appears well run and managed and you simplify the experience.
Looks great...very timely.
The communication is absolutely amazing with this team of hard workers!! And the fact my car was done early made everything so much better. I highly recommend this body shop and will continue to do business with this company if I ever need any again!!
The job was done when u said it would . when i dropped it off i told i think his name was john that i hope i cant tell that it was hit. . he said if HE could tell it was hit he wouldn't give it back to me. I liked that.
John was the best. He kept me informed throughout the process. The craftsmanship was perfect. The car came back to me better than before the accident. I love this shop and highly recommend them.
Excellent and professional service!
Shadow Lake Collision Center kept me completely updated throughout the entire process and finished two days ahead of schedule. My vehicle was returned to me as good as new and cleaner. Detailed cleaning was a pleasant surprise! Friendly and professional staff, will definitely recommend them to others in need of their type of services. Thank you for everything SLCC!
Car looks awesome just like it did last time!
Nothing but great things to say about my experience. Your staff was very friendly and knowledgeable and the text updates throughout the process were a nice touch. I also greatly appreciated getting my car back 4 days earlier than quoted! Hope to never need your services again but will gladly come back if I do.
Y'all did an amazing job! I am very happy with the outcome. I will recommend you guys to anybody I know that needs repair
You all did an outstanding job for me again.
My jeep was ready ahead of scheduled.
Thanks again for your great service.
this was my first experience with Shadow Lake Collision Center and it was very positive:)
I truly appreciate how helpful you guys were with explaining what you guys found with my Jeep and in explaining everything you guys would be doing to fix my jeep. My jeep now looks like it was never in an accident and it feels like it drives a lot better than it did before the accident thanks to your work!
I would highly recommend this company to repair your vehicle. The staff was courteous, knowledgable and had my car fixed earlier than expected.
Thank you all for your friendliness and your professionalism.
Excellent service and wonderful work. Couldn't be happier. Will recommend your company to others.
You always do a great job with customer service, keeping the customers informed and quality of work. keep up with Great Job!!!!!
Awesome customer service!
Everyone that I came in contact with were extremely courteous and professional. You kept me informed on the progress of repairs and explained the job in detail when I came to pick up the vehicle.
Great work. Var looks great.
While I wished I had not met you by accident, the experience was the best I have had with a body shop. I will let anyone that I know that needs work to come here.
My truck is only 7 months old and it looks brand new.
Great professional looking job .
The detailing was unexpected and appreciated. Thanks #or the reusable bags.
it would appear that a very satisfactory job has been done in repairing our Honda. We only picked it up last night but it seems to be a job well done in a very timely manner. Many thanks to John for taking the time to walk us through the process and relieve the stress. I also was very pleased with the updates sent us by Email. They put us at ease that the work was progressing very quickly. I would highly recommend Shadow Lake Collision--Frank L
I appreciate the interactive Customer Care.
You exceeded my expectations, not only was the damage fixed like new but a number of small wear and tear issues on the grill and hood were fixed without asking and the interior hasn't looked so good since I drove it out of the dealership.
Great Place to get work done. They get it done when they say it will be done.
Great job on the repair and detailing!
Thank you for the good work done on my vehicle. It looks amazing. I also appreciate the fact that my car looked detailed when I got it picked up.
We were kept up to date on the progress of our repairs and you finished ahead of schedule. Thank you.
Thanks!! Fast service and just the way I was told it would happen.
Very professional team, would recommend to anyone.
Job well done,customer service was the best A-1 Thank you again ????????
Thank you for returning my vehicle clean and like new.
Never second rate work. Thanks again Shadow Lake Collision.
Quality service and great customer service! Always pleased with our repairs!
Job looks great and every one is very nice.
Great job and done earlier then promised. Thanks for doing a wonderful job! Thanks John.
I've used Shadow Lake Collision previously and continue to be impressed with the work and professionalism.
I will never look elsewhere and be highly recommended to friends and neighbors if they need repairs.
My husband and I both used the Aquapel application for our windshields and are so happy we can get this done at SLCC!!! I now have new headlight lenses on my 15 year old PTCruiser and what a difference!! I've already decided to make another appointment for my next job on my old car!! Staff are so service oriented--exceptional service!!! All of the positive reviews on-line are on target!!
This place understands what customer service is supposed to sound and look like!! We are telling everyone--go to Shadow Lake Collision Center! You'll be glad you did--they will take great care of you! Thanks, team!! Linda H
Impeccable job. Perfection that made it look brand new again!!!!
Everyone at Shadow Lake Collision were very pleasant and showed a true sense of customer service. I hope I don't have to visit again any time in the near future, but I sure have been telling everyone about the terrific job that was done on my car and the wonderful customer service.
I thought the repair took too long but I understand that your supplier was to blame.
Vehicle was detailed and seat belt fixed. Excellent service!!
John did a super job getting our car done well before we expected it, and as a result, we were able to leave on our trip on time.
Thank you for repairing the car in such a timely manner since we are from out of town. We felt that the women at the front desk were very helpful. John really went the extra mile to make repairs from a deer accident that was overlooked. He worked with our insurance company and all went well. Thank you for cleaning the car also. Great job!
Quick, courteous, great communications and I can trust the repairs will be perfectly. Thanks!!
Car looks great. Staff is very professional.
Every employee I encountered was very friendly and helpful. When my rental car was delivered with no plates they made my wait comfortable, offering refreshments and also a phone charger because my phone had died. The service department did a wonderful job fixing my car and it was done 4 days ahead of schedule. Overall, my expierence was easy and fast. I would recommend Shadow Lake Collision to my family and friends.
Work completed faster than promised
Quality repair - looks great!!
Went beyond expectations by also fixing a paint scratch that was already on the vehicle, on the other side of a part that was being repainted.
Kept me informed of the progress.
Cleaned the vehicle and provided clear post-repair care instructions.
Thank you for your prompt attention to detail, efficient and high quality service.
Service was first rate and I would recommend to anyone to there service.
Our Maxima was completed two days prior to initial end date. I am very happy with the colour match of the pearl white paint and our car is in as good or better condition than prior to the wreck. I will highly recommend Shadow Lake Collision to all my friends
Great job on keeping me updated about my car
Everyone was great and friendly! Thanks for making my repair so easy to schedule and to get done!
Fernando explained everything to me and let me know step by step what was going to happen. The repair was quick and the email updates very helpful and stopped calls to the shop. The car looked fantastic after the detail after having been dropped off a complete mess. This process was seamless and painless