Vehicle Make : Volkswagen
So everything went well but there was one particular aspect of the job that just wasn't completed 100% and that was a wheel that needed repair and it was done really unprofessionally. It seems as though it was an oversight and then they just rush to work on the wheel to call it done and it's definitely not a factory standards.
My contact Courtney was amazing at keeping me up to date and informed. Was never wondering what was going on with my car
Courtney Brenneman was amazing. She took care of me from the first time I called Ourisman to schedule my repair, all the way until I took my car back home post-repair. She was highly courteous, paid strict attention to detail, listened to my concerns and addressed them, and her follow through and follow up was great. When there was an issue with the ordered part, and it delayed the time to completion, Courtney immediately gave me a call and notified me of the problem, how they planned to fix it, and the updated timeline. This helped me to manage my expectations and not grow frustrated with the changed timeline. When I asked about additional service, Courtney immediately offered to provide me with another estimate; this behavior exemplified initiative and working "a step ahead" of the customer's needs/requests. Overall, Courtney exemplified excellence in her work, as well as customer service demeanor. Additionally, the repair for my vehicle was quick and easy. I'm also glad that Ourisman has a partnership with Hertz; for Hertz to pick me up from the dealership, and for me to leave the rental at the dealership is amazing.
I can honestly say that this was the best service that I've ever received at a car dealership. I am impressed.
Thank you, Courtney.
My car was handled in a timely fashion, and the staff kept me updated on the progress.
The Front desk associate and Mr. **** was awesome! Good service.
The repairs look good and the truck looked amazing when I picked it up. My only complaint is how long it took. Why have a specific day to bring it in and then first start working on it 2 days later? Other than that great work.
It's fast and easy to keep in touch. Thank you.
Quick and brief and I feel got new car.
I KNEW that bringing my car to a Honda Collision Center was the BEST thing for my car! I was very pleased with the way my car looked. The staff was pleasant, professional and kept me informed about EVERYTHING they were doing including the progress they were making along the way!
Appreciated the email updates as the work progressed.
The repair people did an Excellent job on the bumper damage. Excellent. Can’t even tell that we were hit.
However, I was not pleased at all with the way they handled the things they had to move from the trunk to the backseat. I would have appreciated them putting things back in the trunk where they found them.
Eric was AMAZING from beginning to end!!! He helped me reach the insurance company multiple times even though it was agonizing. Very great customer service. Thanks so much!!!
They did a great job on fixing the side of my car.
I highly appreciate all the employees &specialty the lady working on the estimate.thanks everybody
Excellent customer service and work done.
I really did not think that the service would go as good as it did, but everyone was so nice and helpful to me from the first time I called until I picked up my car, and the work that was done is beautiful.
Appreciate the effort to ensure professional
results of the whole-job by the Honda-staff.
Thanks, Earl & Janet.
Great Job keep doing what you doing again great work.
This is my 3rd time taking my car in for collision repairs this year (bad luck!) and every time I am always updated constantly and the customer service is wonderful! I am very happy with everything!