Superb service. Mr. J. Cellar was extremely helpful in getting my car fixed in record time. JOB WELL DONE,
JC was great! Fast service and good quality. Thank you so much!
My damaged car was professionaly repaired and restored to like new condition.
Not completed when promised.
Everyone there treated me very kindly and were all very knowledgeable with any questions that I had.
Nobody wants to experience a collision, but having a great experience with the team from Hacienda Collision center made it a whole lot better. Great job to Eli and team. Two thumbs up ????
I think it would be nice if the customers car was washed before pickup.
Vehicle Make : Mercedes Benz
With the exception of having a little trouble with getting a rental car, everything went really good.
This is my 2nd visit to the facility and they never disappoint taken very good care of my repair and went the extra mile to keep it fully clean
When i went to pick up my car everything was awesome omar was really helpful and friendly. And repair was amazing got a bas finish on one part of the paint but they fix it in 20 minutes. But the day i went to leave car i dont remember the name of the geico representative but he wasn't very friendly but it was okay. Thebonly one that i did not like at all is the front desk receptionist she always has actitude not polite at all i went 3 times evry time she was mad/ on a bad mood. Thank you hacienda for your nice work
The follow up was terrible, I even called when the repairs exceeded estimate and the follow up continued to be poor. I informed my representative how important it was to have the car completed by Thursday and he was confident it would be completed and he would call me by 1pm to confirm, he never did and I called a couple of times, left a message with no return calls. I finally called and asked for the manager and was helped. The car was completed however the stress was not warranted. You would be a better place of business with better customer service. Next my 18 year old daughter felt very uncomfortable with the receptionist, attitude, angry? Again customer service is everything to most businesses.
Vehicle Make : Volkswagen
My car is even better than new!
Thanks to everyone especially Omar.
Omar was very patient and allowed a thorough inspection of my repairs.
The front desk receptionist is not professional or customer service oriented