Matt did a great just b of keeping me informed of the progress with my car
Matt Derrington was a great contact and communicated well with me and worked around several kinks in my schedule. It was a godsend to have my car delivered straight to me. The work was done well, and my car was spotless when I got it back. Thanks for the diligent work.
Took longer than expected for the job to be completed. Communication was good at beginning of service and then zero communication as the job wrapped up. We had to call several times to actually confirm job was complete. Information provided electronically was delayed in final delivery time. We showed up one evening, since the status was set for delivery and the car wasn't ready. When we finally did pick up the car, noticed an area on the body that was not supposed to have any work and there were 2 fresh marks that scratched past the paint. It was evident it occurred when the bumper was being placed back on the car. The employee touched it up with paint. But, who knows if that will cause deterioration later. Headlights were also not level, even though we asked if that was completed and they told us yes. The car had an alignment completed and after we left, the car was still pulling to the left.
Very quick, pleasant service. My car looks brand new!
The repairs were excellent, the service was phenomenal and the staff was always kind and helpful, even when it was busy. An unfortunate accident was made better by coming to Hendrick! Thank you for all you did!
Vehicle Make : Mercedes Benz
This is my second time working with Matthew to get my car fixed. He’s very great with communication and easy to work with. I would recommend Hendrick Chevrolet service department ANY TIME!!
No issues. Friendly, informative, & thorough service!
Great job and keeping me informed on all process and progress
Excellent customer service and repair to my Lexus.
Matthew was very friendly, informative and patiently answered all my questions.
My car looks like a brand new car. For all the repairs one couldn't respect more. You took care of all and if something needed your service you didn't haste to notify the insurance company. Thank you for your professionalism. Most of all thank you for providing communications of each repair that was taken place. Thank you to not only HENDRICK COLLISION but to your employees who are doctor's in their own right who handles the surgery on injuries of the vehicles body.
Matt was great to work with. Thank you!
Great service and communication!
Thank you for making this a smooth process! I appreciate the professionalism of your entire staff.
Vehicle Make : Land Rover
My TPMS censor on my front right wheel isn’t working. Jason was great through the whole process though.
The service was above and beyond. Matt was very helpful and communicative throughout the whole process. We couldn't have imagined it to have gone any smoother. To top it off, our car was ready a day earlier than expected. Thank you all for a job well done and excellent customer service!
Matt was awesome! I was surprised at how smoothly and quickly the repair process went.
A great job by all at HCSM! Can't say enough good things about Matthew! A real pro! He went above and beyond!
Matt was completely awesome!!!! Kept me updated every step of the way! Outstanding employee!!!!
I was very impressed with Matt and the great, friendly and efficient service I received from him as well as HCCC over all. Thank you for taking such great care of me—and my vehicle!!! ??????????