I've already addressed these issues with your personnel:
1) Keeping my car more than three times as long as you told me you'd have it. (part of that is because they had to return a liftgate and get a new one. My question is, if you knew my car was coming, why didn't you know you didn't have what you needed? I could have kept my car until you had what you needed.)
2) Trying to return it to me with new scratches in it. Anyone could see the new scratches, and that they were new. The metal underneath was still shiny. Fixing that caused another day without my car.
3) When my car was returned the second time, the "new" bumper had a nick in it that had been painted over -- meaning the nick was there before it was painted. WHY ISN'T ANYONE LOOKING AT THE CAR??? YOU'RE A BODY SHOP. YOU SHOULD SEE THOSE THINGS!!!
The manager -- I assume -- did try to make things better as I just took my car because I was tired of dealing with it. He couldn't lower the cost because I already wasn't paying for it. So he bought me a new battery to replace the one that he noticed was dying. So I have to give him credit for that. It was very nice of him.
However, I still have to ask -- why didn't you know you didn't have what you needed before I brought my car in, and why isn't anyone looking at the car before they try to return it -- twice!
Great service and reasonable prices
I really appreciated how the team at **** Collision Center communicated regularly about the status of my repair. When i picked up my car, it was all cleaned up as well. Thank you!
Above and beyond in every way. My car looks almost brand new, and it's 12 years old.
Car was ready when told that it would be. Keeping up with status updates, very helpful.
Great price. Great service.
Good work. Good communication. Even got a ride home the first day instead of Uber. All good!! Very professional!!
As usual, **** Did an excellent. I always advise my friends to use them
I know my vehicle is always in competent hands at **** Collision Center. I'm 100% satisfied with the work they did on my vehicle, and would have no hesitation about using their services again.
My car looks great! Good as new! Super customer service too. I appreciated the updates via text message to keep me informed about how the repairs were going.
Got me in and out with minimal delay and required minimum effort on my part. Job well done. I won't hesitate to bring other vehicles in the future.
Everything looked so good. Thanks so much for letting us know how things we coming along. It looked great. I will always use yall. Thanks again
The repair job is flawless. I would definitely recommend **** Collision to my friends/family.
Car looks great good job thanks
I was very pleased about how my truck turned out. Beautiful job!!
I live in Tennessee - my daughter is in Durham - with the distance my husband and I appreciated the updates that came regularly. Very professional in all my correspondence, and my daughter says her car looks/works like new. thank you for making this experience more pleasant than it might have been considering the distance.
Thank you for your attention to detail!
The work done on the car is great but I would have liked better or more consistent communication about when it would be ready. For example, on Friday morning I got a text message saying everything was on track for a 5pm pick up and I would be contacted should there be any delays. A winter storm started that afternoon but since no one contacted me to let me know ****'s was closing I still showed up at 5 to find no one there and didn't hear anything until Monday late morning. It would have been nice if someone could have taken the time to let me know on Friday that it wouldn't be ready. It was very frustrating thinking I was going to be without a car for 4 days but ending up car-less for 8 days. Had I known from the start it would be that long I would have rented a replacement. I understand that delays happen but clearer communication about both how long it was going to take and why it took so much longer would have been nice.
Wonderful customer service!!! Always very friendly and straight forward with the length of time needed for repairs. My car looks brand new! You guys are the best!!!