Alec was great in communication and made the process very simple and smooth.
The entire team was helpful and very nice. Service advisor, Alec Rosenbaum, was very thorough and kept me informed throughout my Jeep repair. He has fantastic customer skills and is very knowledgeable.
Bad service, you take more than one month to repair the car Mr. Alec no answer my calls until I prefer ask in person, is not good to say that Mr.Brian don't take care in my car, that are excuses for me and that means for me workers are unprofessional, Mr. Gabriel give me a lot excuses and it did not fix well check engine light is on & clatsun is not good. Is embarrassing to me that I choose fix my car in the agency because I supposed get a great and professional service. Staff are not professionals, 3 person check my car before I pick up my car, how many more person need to do a great job? Also too expensive, I was thinking you use a original parts but insurance ordered after market, wow it is not a good deal but really I prefer not use your services any more and of course Not recomendation.
It's is. A wonderful representative. He was always cordial and kept me informed as to the progress of the repair work.
Every thing went very well. Thanks!
Helfman made the whole process easy and stress-free from beginning to end. I was kept updated every step of the way, as were my insurance company and the car rental company. The work performed on my vehicle was top notch. I could not have received better service from any other company. Hopefully I will never need repairs from another accident, but if I do I will definitely be bringing my car to Helfman.
Brian Finger, as well as everyone I came in contact with, was very helpful. He did a wonderful job of keeping me informed of the progress on my car so there were no surprises. He was also quick to respond to any questions and made the entire experience was very easy. I would definitely recommend your collision center and use again if the need arises (although I hope I don't have to!)
Truck repair completed ahead of schedule. Very polite, professional staff.
Thank-you to Jeff and Ira for great service.
Brian was wonderful and made the experience a good one.
Brian Finger did a great job for me. Thanks James S
Brian Finger was excellent to work with, made the whole process hassle free from the moment I stepped into the collision center. He was very thorough in his communication during the process and was incredibly clear about every step involved in the repair of my vehicle. My truck looks great. Thank you!
I was very distraught over my car wreck and damage sustained to my car. Ira provided me with excellent customer service, and he insured me that he would have my car fixed with speed and quality. I'm very pleased with the quality of repairs made to my vehicle. Thanks to Ira, my experience at Helfman Collision Center was memorable and enjoyable. Due to this outstanding service, I will be happy to refer my friends and family to Helfman Collision Center. Thank you for this outstanding experience. Every time I look at my car, I smile!
IRA at the collision repair center was great.. He was very helpful and informationally.. Great customer service skills and a all around good person.. I would definitely recommend the collision repair center..
I have never had such a great experience, after an accident. Your staff kept in touch with me. The damage was completed ahead of schedule. Awesome service.
USAA rep very courteous- professional/ personal. I appreciated the texts throughout updating the progress of repairs. Vehicle was clean and repairs made were excellent.
Excellent work and communication
Friendly, caring, profesional, job well done
By the promised day
Ira kept me updated on truck status and was able to have vehicle ready sooner than expected so that I could pick it up on my schedule. Thanks!
Vehicle Make : Volkswagen
Ira was very helpful and professional
I was very pleased with the service and my vehicle
Ira was great and kept me up to date
Cannot express how refreshing it is to be involved with daily details on the progress of the cars maintenance. I've dealt with a lot of collision centers unfortunately. And this one had been second to none in customer service. Great work on the car as well.
The process was easy and painless. Brian was extremely helpful in explaining the process and ensuring I was up to date on my car's repairs :)
No comment every thing was perfect.
I enjoyed receiving the texts with status updates on my vehicle . The staff were friendly and helpful . Keep up the great work !
Brian did an excellent job keeping me updated on progress..... The time to complete was very close to target which was important.
Ernesto was really nice to explain what was going to be done...
It was great working with Chuck.
Everything was handled quickly, effeciently, and professionally.. I was kept informed all the way..Brian Finger was in charge of my repairs and he kept me up to date with emails and phone calls..Enterprise and Helfman both had everything ready and waiting when i dropped my vehicle off and when it was ready..the repairs look great!! My truck was all washed, clean, and looked like new!!! I was very pleased , and would definitely use helfman again!!! Thank you!!
Great job. I appreciate Chuck's experienced oversight. Additionally, Helfman is a friendly,
comfortable place. Thanks for the good service.
I would have appreciated a third the number of text messages--only the necessary ones. Thank you!
Communication was great. I appreciated the updates as to where the process was.
Vehicle Make : Mitsubishi
This is the second time I have come to your repair center and again I am blown away by the quality of work your mechanics put forth. My car almost seems better than before the accident. I can't thank the mechanics enough for the amazing work they do.
They forgot to put a cosmetic piece back on my car . Also the cap to my emergency break was missing and I was told that i misplaced it myself . I was reassured the piece would be ordered and put back into my car but I've yet to hear back from the dealership
Very expedient and courteous service by everyone from receptionist to claims agent. Good repair on car. Very good car rental experience as well. Onsite made it very convenient. I will recommend to friends.
Vehicle Make : Land Rover
Ernesto was great and very helpful.
My warning light of tire pressure is on on the way home. I thought the tire should be checked before giving back to me. Anyway, I was promised that it'll be rectified if I return. Just inconvenience to us.
Alec was very helpful! I will definitely be coming back to Helfman.
I have a great appreciation for the body man that fixed my truck. Maximum Steel is a difficult color to lay down and blend with the existing paint job and your guy nailed it! I also appreciate the hard work the tech did at fixing the suspension. My truck rides like a dream with no rattling or squeaks. Job well done to everyone at Helfman :-)
Vehicle Make : Volkswagen
Chuck was a pleasure to work with. He communicated information back to me often and when I called I was able to get a hold of him or he called me back within an hour. I really appreciate that. The car looks like new too.
Greg and Chuck are great to work with. Any time I need a body shop, I bring my car here. I totally trust these guys and they do great work and treat customers to human beings.
Quality repair work. Also, appreciate the updates on repair status. Ernesto was attentive to our concrns. Thanks.
Always excellent service. Thank you.
Every time I go to your location I get the best service.
My car was there three days longer than I was told it would take. I also asked to get a chip on the door touched up. It was not done.
Great job in keeping me inform of the progress during the repair
The work was done in half the time I was told it would take!! Looks perfect and I could not be happier.
Would highly recommend you!!!
Chuck Buchman was extremely professional. It was a pleasure dealing with him!
Just picked up the vehicle, so too early to determine how well the repairs were done. Time will tell.
I want to thank the guys in the shop who did the outstanding repair work on my Tahoe. Also I want to say thank you to Chuck for his guidance through the entire repair process.
I still have two warning lights. These need to be sourced and corrected.
****) The person responsible for my car repair was really fine and kept me updated. So I could wait for completion of the repair at ease.
2) The repair work by HELFMAN was quite good and perfect.
3) The repair work was finished earlier than schedule. It was very helpful for me.
Fast, good work, will use again
I liked dealing with Chuck
Job not complete, handle being replaced. Pump missing from trunk. I hope it is in lost and found.
It was an amazingly enjoyable experience because you communicated well with me throughout. The workmanship is excellent, too. The one issue I had is being dealt with, too and I am very satisfied. I will definitely be visiting you for my next car purchase.
I was very satisfied with the service and the professionalism.
One of the best customer service experiences I've had. Thanks!
I would not trust anyone else with my car or truck
I loved them keeping me in the loop via texting. It was great!
Give Chuck a raise; super attention to detail and timely. Thank you. Wow, car looks better than new. Awesome... Stupendous...
Great job on all fronts, very attentive, professional and nice to work with.
The staff made the entire process painless. Chuck and Jeff were especially helpful!
I have spent time & money modifying my 2014 Dodge Charger, she's beautiful. When I took a rear end hit, I was crushed. Helfman Dodge not only repaired the damages, but treated me and my baby with respect and paid attention to every detail. Thank you Helfman Dodge!
Chuck very good at communication
Alec did a great job getting my truck repaired and keeping me informed through the process.
Great place and very easy to make sure everything was complete! Will definitely be coming back if needed ever again and refer you to multiple clients !
Great work and fast service. Thank you.
Chuck was very nice and helpful. Good job everyone!
Quality on time job. Kept me informed of progress and anticipated completion date.
Good prompt courteous service! Great service rep.
Great customer Service, constantly updating status of Repair and a Job well done
Mr. Ernesto Ramirez, was great since the start of the process to the end, service was great, I was always updated of the repaire of my car.Thank you Helfman Collision Team for the great job!!! Loved it :) I wish you all Happy Holidays.
The truck looks great. I appreciate the the great job they did & was very happy that it was so clean! Thank you all very much!
they fixed my car but they haven't done it professionallyI have to go back and tell them what's wrong and they fixed it but not all of itI can come and show you why I wasn't satisfied
I enjoyed the quick in and quick out and appreciated the daily reports. Very pleased with entire process.
Thanks for prompt attention and good work
Vehicle Make : Land Rover
Chuck was very helpful with finding the correct grill/brush guard to replace the damaged one. I was also pleased that my vehicle was ready for pick-up a day earlier than I had expected. In all, the entire process was very easy. Thank you very much.
They were fast and were able to get my truck done and available to me a day early. Great folks and great work!
I am really impresed with the service! They are extraordinary
Extremely professional, great service. I loved the text messages! I am very pleased with the service and the team. Thank you.
Alec did an awesome job. He was very detailed and kept me well apprised of everything going on with my vehicle. My car looks great.
I have always been completely satisfied with all repairs on all my veichel at HELFMAN dodge always on time job very well done. Thank you Jim ****
Great job and great experience.
Alec was a great help. He did everything he said he would and was a pleasure to deal with. I appreciate his good service. I have always found the people at your dealership to go above and beyond those of others.
Really appreciated the professional approach taken to coordinate the repair process. I felt confident that Mario totally understood the significance of getting the job done as expeditiously as possible and am very happy with the outcome!
Thank you Helfman!
The reasons why I am satisfied with HELFMAN's action are as follows:
(****) Updated information about the repair was timely provided.
(2) The information was plain and understandable though I am not an English native speaker (Japanese).
(3) I felt the person who was in charge of my case was reliable and kind because he honestly told me that arrival of parts and repair works were delayed.
Didn't have any problems with the process
Alec was fantastic. He made this progress fast and easy. I would refer him to anyone he would be able to help. Great job by the workers on my vehicle. Overall fabulous job. Very happy
I was very confident in Jesse taking care of everything. His estimated time and cost was correct and he kept me up to date on progress throughout the repair. Very pleased and I'll be sure to come back.
Thank you for keeping me updated and the great service.
I have to contact Jessie ASAP IN REGARDS TO MY PLUNG ADAPTIOR
OUT IS CURRENTLY NOT WORKING. NOT ONLY THAT ITS NOT WORKING ANYMORE AND MY 4 way flasher are not lit up
I know their were some transferring electric transferring
Regards to the installed. Don't no fuses was tricker end
I do know this item listed was working before the changes.
Jesse was very professional and followed up to make repair faster than I expected.
Jesse was great! He was very professional and kept me updated on the status of my car. I was very satisfied with the quality of service and getting my car back so quickly. A couple of years ago, Max Movers, my Company, bought two vehicles from Helfman on the Katy Freeway. We also have as a good customer, Marti Helfman. I will always recommend your dealership.
It was great having my car repaired at Helfman, it looks amazing. I was also pleased with my car's progress from Jesse, you guys did great.
from beginning to end jessie was awesome! he kept us informed every step of the way.he made this experience less stressful for us. way to go jessie!
Everything was great except my cell phone connection no longer works. Any suggestions?
The daily phone updates were super. Jesse was professional and friendly.
Just an excellent job all around. Jessie is a true professional as well. Thanks again.
Jesse was fantastic. Organized, helpful and nice.
The vehicle came out perfect. Two cars hitting the back end of a stopped vehicle can really do some damage. What your team did was amazing. It looks factory new. Jesse, the rep who handle the entire job did a phenomenal job. He made the process painless, even when I was not the nicest person to work with, he always was. Thank you!
Jesse Garza was a imminent and consummate professional. I would highly recommend him and to use his services. He gave me peace of mind that I was in good hands.
Frank was EXCELLENT and went above and beyond to make my experience there a positive one in every way. He truly understands the importance of customer service (which is rare today). I have worked with several repair shops and can honestly say this was one of the best experiences I have had. I will be a repeat customer thanks to him valuing my business.
Jesse Garza was very knowledgeable and professional.
Jesse Garza was very helpful. Most importantly, he ASKED for MY business. Helfman made my Jeep whole again.
The body work is outstanding! I am definitely pleased with the work done by the shop. Jesse was great I really felt like he went the extra mile in dealing with my claim.
Jessie Garza did a great job of keeping me updated on the status of my repairs. He was very friendly and courteous, two things that helped make an inconvenient and annoying situation much easier to deal with.
Vehicle Make : Volkswagen
Jesse Garza was very helpful throughout the entire process. He worked with my schedule to ensure that my car was repaired while I was out of the country. When I picked up the car it was cleaned and the repair work looked great. Thanks so much!
The only complaint that I have,and it's a minor one, is that instead of sending updaters via text you sent them to my email instead. It wasnt really a problem because William kept me updated. Overall I had an excellent experience with Helfman Collision.