the whole process from start to finish was really easy thanks to the friendly and professional team at pacific elite collision center on orangethorpe in fullerton. my truck looked great thanks to the work they did and the car wash was an added bonus. i really appreciated the free shuttle rides -- it added a lot of convenience and peace of mind in an already inconvenient event of being involved in a fender bender that was no fault of my own. thanks pacific elite!
George gave us excellent customer service .
He walked my husband and I through the whole process.
And kept us informed by texts or phone calls regarding our
Vehicle. Very satisfied
Everything went well. No problems
Great work and customer service.
Excellent customer service, friendly staff
The car looks great! George kept me informed throughout the process and was very personable, while staying professional.
Gabby was so helpful! She was always available to answer my questions and even assisted with an insurance problem.
The customer service was outstanding!
Super friendly and did great job.
Very good customer service representative David. The workmanship is also very good. I am completely satisfied.
Love the service and the professionalism
Great service. Excellent customer service. Thanks liz.
Professional, very competent staff and great communication.
Nice place and staff. Great Job!!
Please thank the team for their careful work. The updates on the repair were very useful. Everyone was cheerful and helpful.
Thank you for keeping me updated with the emails and phone calls. Alongside my insurance, you guys made this process of repair a breeze! The car looks amazing! Thanks so much!!
I was impressed with the service Dave and his team provided, my car was completed **** week earlier than the date given initially. I did notice the front color is not 100% the same as the back part of the car, David mentioned to give it about a month for the colors to blend. He did say that if in that time there is no change, I am welcome to bring my car back and they will make sure it's taken care of-thanks!
David was very helpful.
He helped me find a part that I needed, for the right price.
Very professional staff and I appreciated the frequent status updates.
I enjoyed every person I met. The work was great. I was kept updated on the progress. This is a wonderful company. Thank you, what an enjoyable experience.
The experience of taking my car to Pacific Elite to have it fixed was flawless. The two ladies at the front desk were very attentive in every detail concerning the car. George was outstanding in taking pictures in all details in fixing the car. Also, the representatives kept in constant contact with me throughout the time it took to fix the car. If I ever have any other issues with any of my cars I will definitely be taking it to Pacific Elite. Also, I will be recommending it to family and friends.
Excellent customer service! Thank you so much!
Great customer service, especially the ladies in the front & the man who gave me a ride to Hertz. Text updates were a plus considering my busy schedule. Would recommend to anyone.
Thank you for the excellent service!
Really enjoyed the updates and the speedy service. Thank you.
My first time here and I was extremely impressed. The two girls at the front desk were fantastic. Very personable, helpful and professional. Jon was very good at communicating with me to give me updates. Very clean building and everyone was very friendly. I would highly recommend Pacific Elite to everyone. Thank you.
Excellent service and extremely friendly personnel.
I pick up my Honda 3 days earlier than expected. Thanks Pacific Elite. Job well done.
Great customer service. I liked how i was always updated on the progress with my vehicle and how professional and friendly the staff were. I had a very pleasant experience.
Excellent service by all involved!
You guys are so rad. You made a bad thing a great experience into a great one. Thank you.
Shawn was super nice and helpful during the whole process!
The staff was very helpful and made my accident less stressful by their kindness. Very much appreciated
Excellent all around. Keep up the good work.
Everyone from the front desk to the repair shop have always been very friendly and helpful!! You guys always have my car fixed much sooner than expected!! Thank you very much, Liz, Sean and Jon!!!
They did a great job with my car! Also hours were pretty flexible I forgot to bring in my car and they reschedule me without a problem!
Everyone was super friendly and helpful, always smiling and accommodating
Extremely fast! Very kind workers. :)
The repair was amazing. I am pleased to have trusted the Pacific Elite with my Vehicle.
I had a very good experience. David was knowledgeable and explained everything in great detail. He also showed great professionalism. I also like that the car was available when it was promised. Thanks again!
Above and beyond to make the job done right.
overall experience was good. however couple of things to note:
**** - if a customer is told that his car is going to be fixed by morning then it would be nice to call before the afternnon and provide an update
2 - if the part for the car comes in then inform the customer immediately so the sh he or she and make proper arrangement
Great customer Service and quick auto repair
I would/will recommend Pacific Elite to everyone I know. Friendly and thorough people.
Excellent job on my t-boned high end SUV. David So diligently kept me updated throughout the entire process.
The front desk team was superb. They updated me on the information i needed while my car was being worked on. I had a great experience.
Excellent service. The Car Never Looked sO good
Friendly staff and fast and quality repairs.
Awesome service! Thank you guys
Vehicle Make : Mitsubishi
It was extremely fast and that helps a lot with a typical busy schedule. Very thorough with explaining what was being done with the car and repairs. After repairs, I was explained what was done. Beyond satisfied with my repairs!
Every person at Pacific Elite I encountered was helpful and personable. The entire process from beginning to end was handled in a very professional manner. I received prompt and attentive service throughout. My truck looks and drives great. Thank you!
John provided very good updates
I have used pacific collision before so when I was given a choice I knew I would choose PEC. The work was done well and in a timely manner. All the employees were extremely courteous and professional. Thank you.
Glad to receive email notifications on ther status of my car.
I appreciate how they worked with me when I had a difficult paint to match. Very helpful and very considerate
The customer service is excellent.
My car looked like it never was in an accident.
Great service, timing and coordination !
Great service my Vehicle looks new again!
Everyone was very helpful and polite. Thank you
I am a repeat customer and always very happy with the quality of any repairs made by Pacific Elite
Great service from start to finish!
I appreciate Liz at the front being very friendly, helpful and patient from beginning to end. I also appreciate Tek for being genuine, honest and also patient with explaining everything to me from parts to time frame that my car will be completed. Thank you again Pacific Elite and Happy Holidays!
From start to finish, my experience at Pacific Elite was wonderful. Getting in an accident was pretty frustrating, but Shawn and the rest of your employees really turned our situation into a positive experience. They were kind, explained everything very clearly and did excellent repair work on my car. Thank you so much. You are all doing a fantastic job.
Excellent response and services
on time and good quality i'm really happy
Really liked getting updates daily. My car looks beautiful. Everyone was very helpful and easy to work with.
Shawn Is the cutest! Always replied to my calls/emails promptly!
I picked up my car one day but the headlight was not fixed, I took it in the next day and they were able to fix it right away. They were efficient courteous and reliable. Helped my horrible experience be as smooth as possible! Thank You guys! -JasC.
Very easy to work with. Great experience!!
All great thus far!! thanks
Special thanks to Shawn and his team for outstanding service every time all the time!
Vehicle Make : Mitsubishi
I appreciate the timeliness and work done well on ny vehicle.
I was absolutely pleased with everything from Pacific Elite. From customer service to the repair of my car. They did a phenomenal job in such a short time. My car is good as new! Thank you Pacific Elite!
very professional service
I was very satisfied with my experience. My car looks perfect!!
Thank you Shawn and other staffs for the professional service you have provided! 100/100
I have used Pacific Elite on many occasions. They work is always very good. It always seems to take longer than estimated. Maybe you should add a cushion to the labor so it isn't an issue.
customer service couldn't be better
This is the 4th vehicle, with the most damage, that I have had fixed at your collision center. The staff is very helpful and courteous. My car is always repaired properly and looks beautiful when I get it back. It is a pleasure to deal with a company that deals directly with my insurance. All I did was had the car towed to your facility and your staff took care of the rest. They assisted me in getting the rental car, and kept in constant contact via text as to the status of my car, which is wonderful by the way. The work was done a week sooner than expected and I am thankful to have my car back. I would definitely recommend your collision center to anyone who needs repairs.
Nice job and you kept me posted the whole time I appreciated it
Nice work gays iwillbring may track a gen
The service jon gave was awesome! He kept me updated and made sure everthing was done as promised! Good job Jon
they were fast, efficient and best part was I was able to leave my rental car there. They took care of it for me saving time. appreciate it. keep up the good work guys.
I appreciate all the kindness from your employees. The receptionist, David So, and John. Thank you again.
Everyone was very helpful, over the phone and in person. Very good customer service from everyone. Will come back here if i ever need to!
You guys were very professional , very comforting , I never had a feeling of doubt. Your service was second to none! Makes me happy to know that awesome service & workmanship and a genuine caring for the customer and their needs still exist. It is a rare thing these days...... Thank you for the awesome experience!
The service was exceptional in every aspect. Specially Jhon the service manager was very professional and on top of his game . Thank you for caring
Great service. Everything went smooth.
Job well done. Love the nice car wash provided after
Professional. Knowledgeable. Courteous.
The truck looks great and it was completed early. The staff was courteous and professional.
good work and ahead of schedule.
Vehicle Make : Mitsubishi
Great service and attention to detail
I am extremely satisfied! John was super helpful in keeping me informed and up to date! Everyone was very professional and nice. Can't say enough good things about your company! This is the second time I've had to use your services and while I hope to not ever have to use you guys again, I would choose your company every time! Thank you again! ????
Customer service was knowledgeable and friendly all the way around from interacting with the girls in the front lobby to the adjusters making the best of this experience!
Quick and efficient my car looks beand new again
The work performed was great but you said it would cost about $1300. I took it in on a Monday are received regular text updates. Then on Friday you sent me a message stating more work was needed. Don't know why it took a week to figure it out. The work was great and Shaun was very helpful and overall it was a good experience.I will be bringing my car back for more repairs. Thank you
Beautiful job. Thank you.
Everyone at Pacific Elite was amazing and very helpful during my accident that caused us to meet. My adjuster John is an amazing answer to prayer who went above and beyond to help ensure my car was repaired. John has exceptional communication skills as he cordinate day car repairs with my AAA adjuster and the car rental! I would rate John a 100 but I know your scale only goes to 10 so he would get 10 from me!
Thank you so much to John and the team in Placentia!
Every employee I worked with was extremely helpful throughout the process. David went above and beyond to ensure that I left satisfied with vehicle. Thank you.
Service was first rate. I would highly recommend this business. Thank you for returning my car in much cleaner condition than when I dropped it off. It looks beautiful inside and out. Everyone is very polite also. Thank you again.
John was our service tech. He kept me informed on progress and helped replace a couple of pieces, free of charge, that were missed in the original estimate. The final bill ended up being well above the value ratio for repair vs. replace, but many of the repairs did not become apparent until after work was started. I recommend this company, however, I hope I don't need their services again!!
Elizabeth at the front desk is great!!
Customer service was excellent
This my 3rd time taking my car there. They always do an excellent job. Gabby is great she always makes me feel welcomed. She has excellent customer service.
PacificElite made sure we were 100 percent happy with the way our car turned out and we would use them again and tell our friends to use them.
John was very friendly and professional.
I am very satisfied with the high quality work done by Pacific Ellite. It's workmanship and pride in the quality of work is reflected in my repaired vehicle. My car looks flawless and is back to being new. I would highly recommend Pacific Ellite. I would also like to thank Shawn for keeping me updated via text on the progress.
Excellent effort taking me to car rental, so I didn't have to wait for a ride! On time delivering my vehicle as promised!
Friendly staff. Repairs done in timely manner. Good work on my car. Very satisfied
Repairs on the right rear panel were done with craftsmanship and quality. Great job. Thanks Bob ****.
My experience was excellent and service quick! I highly recommend this facility for professionalism and promptness of getting my vehicle brought back to perfection.
Jon did great. Glad to have you as neighbors!
The repair done to my vehicle was faster than expected. And whenever I call to ask questions, it was fast and efficient. I would recommend it to others!
I will definatly consider your shop over any other business. Great communication and workmanship. My car looks amazing again. Thanks!
I was always notified of any changes or steps taken with my vehicle before I thought about calling to check. Great customer service team!!
Excellent Workmanship and friendly staff. Unfortunately, a few items were "missing" from the console area in the front of my car. A couple packs of gum and a coupon for a free taco were gone when I picked up my car. Little things and yet it made me feel distrustful and left a poor impression.
Thank you for the quick turn around time repairing my vehicle.
Very professional, kept me apprised of progress and were timely. I would definitely recommend to others
I appreciated the staffs willingness to reschedule my first appointment several times without making me feel bad about doing it. I don't usually have that happen and I appreciated that they would accommodate me.
Love the service along with customer services, I will have **** is the lowest and 10 been highest then mine #9.
Vehicle Make : Mitsubishi
The girls (Gaby is a wonderful person)in front are the best!! Shawn excellent.
Jon was amazing & every schedule that was promised was met. I am 100% satisfied
Very professional & great communication!
I will be visiting your facility to discuss a hopefully simple repair, a lifted tape edge on the top surface of the front bumper bordering the grill surround, a very conspicuous location.
The representative I dealt with most from Pacific Elite was John. John's professionalism shined through from the moment I dropped my vehicle off. He was extremely kind and welcoming. I fealt completely comfortable leaving the job in John's hands as I knew he would do an amazing job. John got my truck back to me quickly, and maintained communication throughout the entire process. John is a complete asset to your team, and I commend him for a job well done.
Everything was done to perfection! My car looks better now then it ever has!! The people at elite were wonderful! I would highly recommend them!!
Pacific was in constant communication with me about the status on my car. They work they did was wonderful. I would recommend them to anyone.
Jon Montes was AMAZING to work with! He knew how stressed I was with having my car at another auto body shop for 33 days and they had made my car worse then when I first brought it in to them. THANK YOU THANK YOU THANK YOU Jon for all your communication and hard work!!!! I seriously can't say enough about Jon and his customer service!!!! 10 Stars to him!!!
Prominent Orange Peel texture in the painted bumper.... however; I'm 100% confident this you will resolve By your amazing team.
Everyone on the staff was courteous and nice to work with. Shawn was great! He went out of his to answer all of my questions and did everything I asked. He explained everything thoroughly. My car was ready earlier than promised.
Great staff, very friendly and helpful!
You guys are awesome. Loved that you even vacuumed my car and everyone was so thoughtful. The tall brunette gentleman saw me carrying my car seats and took them from me and put them in my car. The ladies up in front were equally great attending to our every need. I will always recommend you.
Awesome service and it loved that I was updated everyday on the status of my vehicle
Very friendly!!! Excellent service!!
Pacific Elite was very professional and timely with fixing my car. I would definitely recommend them.
Vehicle Make : Volkswagen
Great communication and service.
The rep that handled my claim was phenomenal. I think his name was John. He went above and beyond the call of duty. He immediately called Toyota and had my window and door panel shipped overnight. I dropped off my car friday morning and the car was ready friday afternoon. PHENOMENAL SERVICE, great experience and i will definitely recommend my family and friends to Pacific Elite.
The back in of this car looks brand new that is the
that is the special handling of a car it looks brand new and Pacific Elite collision dowsing outstanding work on cars I have seen quite a few cars and their owners are angry because their cars that they were expecting. no if I see some friends or complete strangers. I can honestly say try Pacific Elite they do fabulous work on cars.
Thank You Kindly! for the opportunity to express my opinion. Adrian L. Fisher Sr.
SUPER JOB ! LOOKS LIKE NEW
AND COMPLETED EARLY ! WASHED MY VEHICLE AND SHAMPOED
MY CARPETS ! ????????
Very professional and the texting is a good add on.
The reception area girls are very helpful and really understand what is going on and try to make you feel comfortable.
Thanks James ****
Vehicle Make : Mitsubishi
Awesome service! Could not be happier with the results and customer service! Thank you Pacific Elite.
Outstanding team. They make the company #****. True professional and knowledgeable employees at the office. Every step was explained in detail. I would return and make recommendations
Customer service was on point! They walked me through the the process before it even happened and made sure I didn't walk away with unanswered questions! I had my car back before the estimated time AND my bumper looks GREAT! What more could I ask for?! Also, facility is very nice! My experience was awesome, I would definitely recommend it to friends!
Great customer service and kept me updated about the stays of my repair often.
I was very satisfied with this place how they updated me with everything and the overall work that was done on my car
I was satisfied with the work done on my car. However I was disappointed and frustrated with the delay in getting the original estimate and then with the delay in getting the updated estimate once I gave my permission to do the work.
Finished my vehicle repair on time and looks great!
Everyone that I had contact were very helpful. John kept me updated every day via text of how far along they were on my car. They had it ready right on time. Thanks to everyone involved with my car I am on my way. Thanks again.
Thank you all
You guys are amazing.
Thank you so much
Great customer service, friendly staff, and accommodating to one's needs
The office personnel and the repair crew were awesome with every detail. Tek was above and beyond...he is a 10 for performance and communication and integrity...
David and gabby at Pacific Elite in Fullerton made my accident painless they treated me like I was a VIP David let me know every step of the way what was going on with my car I will recommend Pacific Elite to anyone that need any type of auto body work.
Great and friendly service!
Vehicle Make : Volkswagen
staff was friendly, professional, and a good job was done on my vehicle. very satisfied.
What a great experience from the beginning to the finish. I am very pleased with all the work done on my car. I couldn't be happier with every employee that I spoke with in person and over the telephone during the time my car was there. I just want to say thank you to each and everyone who worked on my car and how great the communication you had. Elite Updated and informd me throughout this entire experience. I would highly recommend this company to anyone. You all are so awesome and I am so grateful. Thanks again, SuzanneSabo :))
Very attentive and the repairs took quicker than anticipated. Great job!!
Thank you too. I appreciated working with your team. My car looks great! And I am so grateful that it was cleaned up for me. What a blessing! Thank you.
Excellent repair work, and excellent customer service! This has been true everytime I've had my vehicles repaired here. Thank you!
Everybody I dealt with were precise and wonderful.
All was great except for the adjustments to all the mirrors and the driver's seat was moved as for a short person and last the odometer was changed to zero that I use for monitoring my miles per gallon usage. Why all that this needed to be messed with?Other than that all is great.
As always the service very professional and friendly and quality of work was the was perfect.
Excellent service I really happy with the customer service and the repair on my car thanks guys great Job.
Great team! Very helpful, knowledgeable about their customers needs.
The car was ready sooner than expected and looks amazing! I liked the computer updates, and overall I am very very pleased.
I liked that your center is local to me. The customer area is clean and inviting. Staff is personable and courteous. I appreciated the frequent email updates. I was most happy that my car was repaired in a timely manner and the car looks like it did before the hood and windshield were damaged. Thank you.
Excellent service repair to my vehicle
The whole staff is amazing and welcoming.
Car was not repaired to satisfaction. The damaged area wasn't properly aligned and some of the damage wasn't repaired
Thank you for excellent service, the whole team!! I would recommend your company to a family member or friend!!
Good experience. Thanks to all the people who touched my car- hell of a job.
Great customer service
I am completely with the service provided. Your staff is amazing. David explained everything thoroughly and was beyond amazing. Thank you for having my car fixed even before expected.
Friendly staff always kept me informed about the status of my car. Offered a ride to get my car and the driver was very polite. All people I interacted with were polite.
Thank you for the car repairs very good experiences with you guys and will be referring to others. Shawn was also a good advisor
I appreciate your frequent updates and special effert to get the extra part that I wanted.