The turn around time was great as well as the texting updates on the status of my vehicle. Thanks again.
Vehicle Make : Mini Cooper
Very happy with repair! The staff was very friendly and accomadating !
I think the customer service is great! My car looks as good as new and I like that I was informed the entire time.
Very professional staff and the text message updates were extremely helful. Loved the service.
Very pleased with the customer service I received at Pacific Elite Downey East. Cortney Arthur explained the repairs done to my Nissan Rogue. The Front Lobby Staff were very welcoming and made feel at ease.
Team did a great job on my car. Thank you
Everybody was personable and friendly. My car was ready within 2 days... I was expecting 2 weeks. Everything was explained thoroughly and I recieved many phonecalls to constantly keep me updated. The rental car process was simple and I would definitely recommend pacific elite to a friend
Excellent customer service, and great work.. Beat the completion date too. Awesome experience.
Pacific Elite when above and beyond my expectations. Richard was very help and polite when walking me through the process. When I had issues with the insurance deductible waiver he guided me to the right direction and had the issue resolved. Now Paul, what could I say but he is AWESOME. Overall the whole team went above and beyond by painting other scratches that were not part of what the insurance covered because their top priority is QUALITY. You cannot beat that. Pacific Elite Collision truly take pride in their trade. A and lifetime guaranteed. Thanks for everything!!
Fast service, great work. Thanks
Vehicle Make : Volkswagen
Repairs done so quickly and staff very friendly and professional
Everyone was very informative and kept me updated on what was happening to the car. Thank you Paul, Joe, Richard and Heather for helping me as my car got repaired.
Great customer service. Text message updates make it convenient and easy. Body work looks great.
Work product performed on my auto was perfect. I am truly pleased with the repair. I want to have one other "boo-boo" repaired as soon as possible. I also found Courtney a delight to work with.
Best experience I've ever had with a auto body shop
Excellent service and communication - all personnel very professional. Thank you!
Richard,Paul and the entire staff were a pleasure to work with. Thank you.
I was very happy with the work ... PAUL was very helpful and friendly thank you Paul and elite collision
I loved the way they kept me informed every step of the way. They also finished before the actually date..I must say that their work is really good my car looks real good as if nothing happened to it.
I love the text messaging updates and friendly staff.
The staff were efficient, friendly , knowledgeable and thourough. I would recommend this place to friends.
Very pleased on the outcome of my car, looks like new. And Didn't expect it done this soon. Courtney in Downey east office was great. Just wished would get a call midway thru the job or status update. I got some text messages instead but that was good as well.
I was very pleased and satisfied when I saw my Van when I came in to pick it up, your repair people really did a good job, you cleaned it had the tires all shinny, and I most say your staff was so polite and so nice, I will certainly recommend anyone that needs service to do business with your company. Thank You, Julie B
The process was did not take very long. Really great work on the rear bumper.
Although the wheels were not part of the repairs needed, I want to thank you guys for having shined the wheels.
Thank you for an awesome experience.
Was satisfied with my service. Went beyond my expectations. Thank you Courtney, Ahmad, Paul and Crystal.
Excellent professional and curteous service. Staff was very friendly and helpful
I would like to thank everybody at Pacific Elite you're doing a great job
Excellent service from all staff! Highly recommend Pacific Elite Collision.
Your staff was very efficient and informative.
Vehicle Make : Volkswagen
Had the best care ever for my car!!! Loved all the updates! W
Best customer service I have ever experienced anywhere! Top notch staff!
Excellent customer service, Streamley professional, answer all my questions. Thank you
Paul did a great job and gave excellent service the entire process!
Friendly service, perfect on the paint job
Staff was awesome. Courtney really took great care of my car and getting it done in a timely manner. Thank you
Y buen trabajo
They were very pleasant and helpful. They kept me updated the entire time and when it took longer then the original due date they accommodated me. And my car returned beautiful and intact. I am very well pleased.
Everyone there was very respectful.
Vehicle Make : Volkswagen
Initially somewhat satisfied with the exterior of my vehicle repaired. However, unfortunately this was after a unacceptable mistake was ironed out between PECC,GEICO and myself. After leaving the body shop I noticed my headlights were different the original white and the new yellow light and the car having issues with the door lock mechanism. PECC also agreed to reimburse me with a rental check for taking longer than expected to get the car repaired to which I was supposed to pick up today..3 problems I attempted to resolve today. After becoming aware of this problems I immediately attempted to resolve this issues by taking my car to the bodyshop the very next day also informing PECC I was going after work,to which they agreed. Unfortunately after waiting a little over an hour none of this issues were solved. None.It seems everybody working there have there hands tied with no authority or manager present.I was going to put this to rest but I will have to alert the BBB and Consumer Affairs and Geico about this customer service nightmare I'm having with PECC. And if need be hiring legal help.
Easy and simple process. My car was fixed in about a week and looks good as new.
Everyone was very professional and helpful. Excellent job!
Awesome customer service. Staff was very helpful.
Everything was great. My car looked perfect! Employees were very helpful... Great experience.
The staff made the whole process easier from start to finish. Always making sure I knew how everything was going.Couldnt have been any happier with my choice to take the car there.
As I stated in your survey. The lack of communication between your departments needs attention I would be advised of one point just to have another department contradict what I was told initially. Which left me very dissatisfied
Yout did a great job! Car looks great!
Everyone is really nice, professional and helpful.
Thank you all!
Receive a attention and a service excellent
All I have to say is WOW car looks great.
Excellent staff and services.
Thank you for the repairs. You guys did a great job definitely exceeded expectations thank you.
The great customer service really made the overall experience absolutely stand out from any other place.would recommend to any one in need of a body shop.
Great customer service! Very satisfied
Everyone was fiendly.The work on the car was better than I expected. I'm very happy having worked with everyone.
Great customer service and good at keeping client up to date
Great staff and high quality workmanship. I had a really great experience . Pacific Elite And Geico went above and beyond to make sure my vehicle was taken care of . Thank You .
Great job the car is as nice as it was when it was new . staff was really friendly and curtious. A very good experience.
Great work and fast service! Very nice and efficient customer service too.
All looks good. However, this morning I saw that there's paint on certain areas by my window and black rubber part as well.
great customer service and work on my vehicle. Definitely recommend to friends and family.
I want to say thank you for your excellent service your attention and the quality of work done on our vehicle. Thank you so much.
everyone at Pacific elite were very helpful and explained the whole process. Made me feel comfortable leaving my car.
Courtney was very professional and answered all my questions. Felt very assured that my truck was going to be well taken care. Would definitely return back and recommend your shop.
Employees were very friendly.
This is one of the best experience I have... Nice work guys.
Excellent customer service and quality repair. I am beyond satisfied and would not take my car anywhere else. Special thanks to Richard, Cortney, and the Pacific Elite Downey East team.
Great job and thanks again...
Richard did a good job with appointment reminders, pick up reminders as well as having a professional attitude. Very rare these days.
Great job. Very Satisfied.
I was not expecting what i saw. The repair was very fast ckean and nit. The staff where very careful and committed. My car is now better than it was before the accident. I'm glad they are the one that work on my car. Im so grateful to them. Thank you than you.
My car looked brand new.Thabk you for your service
I want to say thank you for the service you provided to my wife and I. It was a great experience having our vehicle repaired at you shop. Everyone did a great job keeping us informed and I was completely satisfied when I saw our car. It looked as clean as when we took it off the dealership lot. Again thank you for all your service. I also want to thank Courtney for all her help. I will recomend your shop often. Thank you!
Super fast service and workmanship. Couldn't be any better
I was well informed and kept apprised regarding the progress of the van repair. Was extremely pleased with the excellent customer service I received from the beginning until the end.
Everything was perfect from the start to the end. The entire staff is amazingly awesome! Good job with all you guys do!
Completely satisfied customer always have been that's why I keep coming back would recommend to anybody great service fast and always get my car back satisfied
The customer service was good from the beginning to the end.
always somebody were there to update me and I really appreciate that.
I can suggest keep up the training to everybody who work there to maintain the same high level of customer service.
Everybody is accomodating
Great communication and they help in all ways possible
Your partnership with Geico is evident in you interaction with the client. It was truly a pleasure to meet Rashad, Crystal and Richard. Please continue to take pride in your business.
Courtney was great, very professional. All around great service.
I was very satisfied from the moment I step in the door to the pick up of my jeep very professional and looks like new
Everything was outstanding
The staff was very professional and friendly. All of my questions were answered throughly and in a timely manner through email/phone. As a first time customer I had a great experience.
Kind and Great customer service and fast service...
Great job, done efficiently and quickly. Really satisfied
Courtney was awesome! She was comfortable to work with, she answered all my questions, delivered great customer service. Communicated and texted me progress, put me in a free rental, she was what easy is suppose to be esp. having to bring your car is & the head aches that, it comes with. Ty!!!!! Brandon was great answered all questions, was very professional and friendly upon coming into Pacific Elite. These two, were perfect !!!! Ty both!
I appreciate I recevied my car before the time previously scheduled.
They did a stellar job on my 2016 Honda Fit. Best of all it looks brand new inside and out because they did a beautiful complimentary car wash! It feels like Christmas in July?
I loved my experience. The guys that took care of my car were professional, knowledgeable, and kind. I did not expect that based on past experiences with car repair. I will recommend your services. It was a ten.
Excellent and personalized service. Attentive staff
Great customer service and amazing team. I love the text option and emails. Thanks for the amazing cooperation.
Proffessionally done in a Timely Manner. Couldn't be happier with the results.
Cortney and Richard deserve promotions and raises. They were very polite and professional and continuously kept me updated throught the repair process. They truly embody the definition of customer service.
I was very satisfied with the fast and professional service. I will highly recommend this service to all my friends.
Great service and friendly people...from the front desk I believe frank to the adjust or for the repairs Courtney. Thank you for the great service and all the updates.
The service provided at Pacific Elite was beyond professional. The staff is very friendly and very helpful. Was totally a smooth process and very appreciative of all your services. Will defiantley recommend to anyone else looking for autobody service.
Thank you looks brand new !
Driver side window was not installed correctly. It now rolls up and down very slowly and rubs and makes a crunching sound. I never had problems with the window prior to bringing it to the shop.
Very fast and professional
Special thanks to the excellent staff at P.E.C., especially Richard and Crystal. Unfortunately, we never had the pleasure of meeting the technicians who handled the repair but we are grateful and impressed with the quality of the work done as well as the timeliness of the repair. This was our first experience with this service and it couldn't have been handled more smoothly and efficiently. While we definitely don't want to need your services again, we can be comforted knowing that your company is there if we ever do. Thanks again for a truly wonderful experience!
The whole process from start to finish was amazing. Your staff were so kind and helpful throughout. I was made to feel valued. I felt informed at every step and could not have been happier with the results. My car was even washed which seems like a small detail but just demonstrated how much you care in delivering great service.
Very polite and professional staff. Quick turn around with quality work. I will not only use their services again but I also highly recommend Pacific Elite to others. Thank you Jahiem, Crystal, and Richard for making my unfortunate experience a most pleasant one.
The service was excellent and quick. Richard and Cortney were very helpful.
Thare were professionals and kept me updated on the status of my vehicle.
Excellent work.Im happy that I took my car to them.Thank you Pacific Elite
Everything was excellent, to the friendly customer service and to how quickly they got me out. They explain every questions I had and would recommend it to family and friends. Overall it exceeded my expectations
Service was fast, curtesous and professional
Excellent customer service!
Amazing customer service and convenience.
I'd like to give a special thanks to Richard (at the front desk). He always has a smile on his face, attentive to customer needs, and very prompt in responding to any questions or concerns I had.
You guys did a very good job in my car thank you, and great service.
Excellent service and extremely friendly staff. I am happy that they were able to help me out and get my repairs done.
excellent customer service! Thank you
Great fast service! The workers were wonderful And very friendly. Car was done fast and very satisfied
Everyone was very courteous and professional. I loved having text updates that kept me in the know of what was happening to my car during the whole process. And I loved receiving my ahead of its initial completion date! Best service ever!
Your staff was amazing and very helpful ...the work done was amazing!! 1st class service all the way !!
Excellent service ! Best of the best !
A great team! Everyone was so kind, and the work on my car was very well done! I will recommend this facility!
Completely satisfied with everything
Car was finished at the time projected. I am pleased with the work and would recommend friends to this autoshop
The staff members were really kind and friendly, fast service and satisfied.
Vehicle Make : Mitsubishi
Excellent and fast customer service, friendly and professional agents always ready to assist, plus they keep me updated by texting....Thank you all at Pacific Elite, about the job done on my car, all I have to say..IT LOOK SO ****!!! ???? ????????????????????
Your team Ozzy and I can't recall his female co-workers name (Crystal??) they were excellent with let me know the process for getting my car repaired. They kept me well informed on the progress of my repair. They let me know what work was going to be done and how long that it would take. When my car was ready to be picked up they were both there to explain the repairs and how their work is guarantee. They are real Pro's working for your company and I will most defintily refer my friends to your place for repairs. You have a great team working there.
I'm very happy with the service highly will recommend.
You do a good job. Thanks
I cannot express my gratitude enough with the service I have received I want to thank everyone including Richard for the professionalism that I have received thank you so much and I hope that you all received the the recognition you guys deserve thank you so much once again and if my car needs fixing is going straight to you guys thank you
Richard customer service has been one of the most rare experience ever. Which is an amazing experience because I never met someone who is so polite. Cortney was very helpfull and really professional, keep up the perfect work Cortney.
Very happy with crystal, oozy and all
Great customer service. Frequently updating customers on car status.
Process was seamless. Cortney and Richard were great!
Very nice and courteous. Explained things very well and gave me updates regularly about my car. Finished quickly and did a very nice job.
The text repair status text system was ineffective. Also there were minor oversights which required that I take the car back. Richard at the reception counter and Ozzie were great
service was excellent and fast. Richard and Ozzy's customer service was phenominal.
Richard was friendly and treated me with excellent customer service from the fist time I was there till the last day. Courtney was amazing. She answered all of my questions and also had my car ready for me a day before the expected date! A pleasant experience from beginning to end. I would definitely recommend Pacific Elite Collisions!
Excellent customer service
Richard and Ossy were awesome sauce!!!
I dealt with Courtney & Richard. Both of them were GREAT. Very professional, courteous and knowledgeable. This was my second time doing business with Pacific Elite, and I have been very pleased both times.
Vehicle Make : Mitsubishi
Amazing service !!!! From the front of the house to the back !!!
Mr. Richard and team are wonderful! I give them a 10/10.
Ozzy and Richard have outstanding customer service. I felt very at ease with all their support and prompt service. Thank you Ozzy and Richard for making a negative experience into a positive one!!!
Richard was great as soon as I open that door! GREAT CUSTOMER SERVICES
Ozzi n Richard are the best
Great customer service and communication. Richard was always helpful and a pleasure to talk to. Thank you for your help.
Front desk was very welcoming and helpful.
Great experience . Thank you !
Ted, Richard and every one I dealt with at Pacific Elite was very professional and made me feel at ease. I was beyond satisfied with the overall experience, and my Lincoln looks brand new. I would definitely recommend Pacific Elite!
Your service,workmanship and communication skills are excellant.
Real happy with the work that was done and also happy that the repairs were done pretty fast. The staff was very professional and nice!! Keep up the good work Richard at the front desk..
Richard and Ted were great at keeping be informed about the progress and very accommodating . They made everything easy! The work done on my car is beautiful as well.
I want to thank Richard for always being helpful and making sure that I was taken care of. I also want to thank Ted for assisting me with my car evaluation. Overall I was very happy with the service and for keeping your word on when my car was going to be finished. You guys did an amazing job. Thank you
Ozzy & Richard are Awesome!
I am 1000000000% satisfied!! The follow up & customer service was outstanding! Richard was so so great! He made my awful day so much better
I am experiencing issues with the operation of my car now that wasn't happening before the accident. Apperently there is something under the front end that is causing the car to shut off and this needs to be replaced
Honestly I had a few doubts, however I must say I am very pleased so far... I know I gave poor Ozzy a hard time but I must say he took very good care of my baby and Richard!!!! Well let me see... OK the bomb.Com #thebest... Send them both my love
Everyone was nice and friendly and everyone new there job from the front when you come in and in the back
Richard & Ted did an amazing job at making sure I was always well taken care of. They made sure to help me out with any questions, comments or concerns I had. At the end of the day, they helped reassure me that I chose the right company to service my vehicle. I would definitely recommend Pacific Elite Collision to others for their great customer service. Thank you!
Everything was great with the body work and customer service, the only draw back was my car wasn't ready on time.
Ted And Richard explained the process step by step and I'm extremely satisfied with the work that was performed.
Friendly environment,Great service!
Ozzie and Richard were both excellent. I was happy with the text updates and with how friendly and professional the whole process was. Thank you.
Pacific Elite did an excellent job on my car,
Will recommend to my friends. thank you!!
I'm really satisfied with all the work done by Pacific Elite Collision. I had a very pleased experience. I would like to specifically thank Ozzy Ruvalcaba for his great customer service, I really appreciated all the attention, help and kindness from him. He's really committed with his job. The service deserves more than an A. Thank you.
Yadira L. Santillano
The young man that greets and works the front desk, is a superstar. Great customer service and the nicest person I have ever come across.
I will recommend Pacific Elite to my friends
Awesome customer service. Pacific elite team showed priority, concern, comfort and speedy service. They ment what they said since I met them. Communicated through out the job and made it easy and convenience for me. They have Geico and Enterprise onsite. 3 in 1... No hassle or waiting. Great place
Richard and Oxi I think that's his name. Were amazing I was constantly informed about my car. Oxi definitely made me feel safe and stress free about having my car done. Wish there were more people like them every where. Amazing service.
Repair look great just happy hot y car back fast.. was done within the days they told me
Ted's first question was are you okay? I appreciated his concern before business, and he updated us on the process and when we should be hearing from our insurance. After our car was deemed a total loss another gentleman call to let us know we left a pair of glasses in our car my husband pick them up. He was impressed with the facility and all the helpful and friendly person personnel. Thank you all.
Vehicle Make : Mini Cooper
You guys were get with communication, updated on vehicle repairs, and finished faster then original date! Thanks!
I was so impressed with how fast the repair was done and the quality of the workmanship at Pacific Elite Collision Centers -Downey East location. Excellent job by everyone! I can't wait to refer all my friends and family members to this shop, they treat you right!
Bringing my car to Pacific Elite was a great choice. The overall experience was flawless. My representative Ozzy was amazing as well as Richard who ran the front office. The experience with Enterprise was equally as smooth. The staff kept me informed of every detail. The facility was clean and nicely decorated which made it very comfortable. I am a satisfied client and will definitely be bringing my car back to Pacific Elite. Thank you to all the staff at Pacific Elite for a non stressful experience. You guys are the best.
I was very pleased on the service I received at Pacific Elite. Ted Schlichting was very professional and polite. My car was ready in a timely matter. So excited to see the results of the repair. I am truly satisfied of the work done.
Thank you Ted and the staff at Pacific Elite at Downey East.
Great Customer Service. Very pleased with the turn around time and work completion.