I am overly impressed with the work Chad and his team was able to do on my jeep. They kept me up to date through all the steps in the process. The staff was very friendly and helpful. The office and shop was very clean. I would definently refer them. And best of all even with going over the damaged area with a fine tooth comb you could never tell any work was done at all! Thank you Chad, you said it would be like new again and you were absolutely right!!
Vehicle Make : Mitsubishi
Excellent customer service! And perfect repairs on my car.
I really appreciate the multiple times you communicated with me. I enjoyed the texts regularly and the calls from Roger. We couldn't be more happy with your work!
Appreciate everything that Abra auto body and glass did for me, 10/10 definitely gave me my car back in better condition then I brought thanks 100% satisfied
I'm completely satisfied. I'm amazed at how professional and helpful the staff is.My vehicle was completed on time looking great!
I had about less than an hours short notice to pick up my car and it was extremely stressfull having to drop everything to come pick it up. There was no given estimate on when my car would be done. They told me to wait for a call to tell me around when it should be ready...which never came. The saved radio stations in my car were all changed. And I was going to buy services for an oil change but because I had to drop everything to pick up my car and I no idea how long my car would be in the shop, I didn't have an opportunity to ask for additional services so I will be seeking them elswhere. On the bright side the car looked great. So good job to the people not in the office. And I would not have even given this survey to begin with if the man who screwed me over with the car pick up thing wouldnt have pressured me into saying yes to filling this stupid thing out. So here's your survey. Just remember you asked for it.
Robert was wonderful, he kept me update all the time, he's an asset to your company. Thank you.
It was.done in a timely manner. Excellent service top notch customer service
I would definetly recommend Abra to everybody
Roger was great to work with. He kept me up to date on the entire process. The whole team did a fantastic job with the car. I would gladly recommend ABRA to others.
Thanks for another excellent job! My Mustang is ready for warm weather ????
Everyone was courteous and helped solve an unusual problem. I would highly recommend them.
Everyone at ABRA was very friendly and helpful and they even repaired a little dent that I didn't have to pay for so that's super awesome! They were pretty quick too and did a good job and even washed my car inside and out so now it looks and feels just like new!
Great customer service. Great repair work.
you guys did a really good job... im more than satisfied with the job you guys did.. thank you
Quick service! Less than a week. Great job
Did good work but very slow and don't care about other people's time
You guys were awesome. Jason was great; very professional and communicated all the details really well. The car is flawless. 10 out of 10!
Staff friendly, competent, professional, and took the time to explain everything. Enjoyed the texts.
The auto repair was awesome they did a way good job on the repair I appreciated the phone calls while they were working on my vehicle. The only complaint I have is the person I dealt with in person needs some customer service advise in how to treat customers. Very Rude in-person.
Roger was awesome! So kind and kept me updated the whole time. Abra even vacuumed my car out! Thank you Abra and Roger!
Jason did a nice job. Car looks good.
It was quick, professional, reliable thanks Abra will for sure use them again if a another situation occurred
Very happy with my car the customer service. Got my car fixed and back to me fast and looks beautiful back to new.
Everything was great. I'm satisfied with my car and the staff at Abra were all very helpful and extremely nice.
Vehicle Make : Volkswagen
From the beginning I was given such expertise help. I knew exactly what the body shop was going to do. When I picked up the car every step was explained as to the repair. The end product was just perfect. I will definitely recommend the company.
Jason Bowden, at the Ogden location, was very respectful of my concerns and took great measures to see that I was well taken care of. As the liaison between what is happening in the shop and what the customer expects he is in a tough position. He handles it well. My kudos to him for a job well done.
When something happens it was nice to have people more concern about me.
The whole experience was wonderful
Thank you for all you have done for me and my wife
Roger was very professional
Was really nice that my car had been vacuumed, washed, and the dash wiped down! - thank you very much
Very good service and communication!
I was very happy with your service was very fast and the people were very polite
They were amazing. My car looks like new and I was updated daily on he status. Amazing customer service!
Great communication and got everything done before they said they would! Great job!
Vehicle Make : Volkswagen
Great work! Fast too!
We were totally impressed from the second we walked in your door. Very impressed w/how clean it is and the friendly receptionist. We were also impressed with how professional and quickly our car was fixed. I look forward to the text letting me know how things were going and very very impressed with the fact that it was done early. Thank you so much. I hope I never need your services again but if I do I will be coming to you.
I felt that I was treated very well. And that you took the upmost care to see that everything was done with quality and expertise. I feel like I have a new car. Thank you for all you did. I would use your service again if necessary
I'm satisfied with the way you handled things on your end and walking me through everything
Roger and the rest of the staff did a great job. Repairs look like a new vehicle and the truck was done before I expected it to be completed.
I feel like I was treated extremely well, your timeline was very fast, and your people were all very courteous. The work was done well and I was very well taken care of. Heaven for bid I need any more bodywork, but in the event that I do I will go back to Abra Ogden.
Easy to work with, great at notifying me on my vehicles current process, flexible, understanding, and helpful.
The best customer service I have seen in many many years. Totally enjoyed the text updates and humor. I will definitely refer friends and family to ABRA. Anytime I spoke with a representative they were always very cheerful and polite and I felt like they really did care about my experience.
We need to bring the car back on Monday. Something is wrong with the left front tire and acceleration.
Everything was handled well. I liked getting updates so that I knew what was going on. Thanks
We have only had the car back for one day but all appears to be good. Very professional and helpful staff! Kept us in the loop of what was going on with the repairs.
Amazing customer service, the receptionist was extremely friendly and accommodating, Jason was great at keeping me informed about the status of the car, and everything was faster than anticipated. You guys do an amazing job, I appreciate it!
Excellent care. Friendly staff. Great work!
Abra, you guys have done an outstanding job on my F-350 I couldn't be happier with the results! It was done in a timely manner and one thing I appreciated more than anything is the customer service I received as well as being updated countinuesly, I felt in the loop and always knew what was happening. I'd like to give a big Thank You to the team at Abra you guys were great!
Chad was great to work with. Had a small concern and it was immediately addressed and handled professionally and satisfactorily. They kept up updated routinely and dealt with the other party's insurance so we didn't have to. Very happy with everyone there.
Great service and people! Couldn't have been satusfied with my experience.
My care was done beautifully. I couldn't have asked for more. I liked the communication through out the process. Over all job well done thank you all.
Very professional kept me informed I like that you always either email me about the process progress and I knew exactly what to expect.
Very good service! Completely satisfied with the result! Chad did a final walk through and quality check to make sure all the door controls were working properly. Aggie at the front desk was always friendly and helpful when I called. The technicians who did the work did an outstanding job! Unfortunately I do not know there names. Chad went the extra mile to provide the alignment data to me when I asked about it. Would highly recommend this shop!
From my daughter Jocelyn: "He did a great job, it looks brand new, he also fixed some rock chips on my bumper with no charge even after I said I didn't want to pay for them (it was a 215 job) and also referred me to someone that could fix my air conditioning thing".
Thanks for your consistent communication throughout the claim process.
The team working on my Kia did an amazing job! They were fast and the results are amazing!
My car was returned to me looking better than I ever imagined! The turn-around time was way quicker than I was planning, and everyone was so easy to work with. This is the second time I've come to ABRA in the last six months due to another driver rear-ending me, and I have been beyond satisfied with the service I've received. Thank you ABRA!
I appreciated the way they kept me in the know in what was going on with my car. I heard from them multiple times to know what they were doing and if there were any decisions I needed to make regarding my car.
The auto body work was great. Service was fast. Them working with insurance was smooth and easy. However the daily pointless texts have to stop. The happy go lucky texts provide no real information and thus are annoying.
I am very happy with the follow up and with the work they did on my truck, I was very amazed on how they literally detailed my whole truck I appreciate it a lot thank you abra and thank u so much roger and aglee u guys were amazing
Great team...Chad runs a good shop.
The new bumper looks fantastic. You couldn't even tell it's not the original. Everyone was very nice to work with.
Seriously amazing service! Best autobody shop ever! Super quick and great work!
Every one was very professional
Awesome job as well as the customer service. Roger was fantastic.
I was very satisfied with the service and will recommend Abra to my family and friends.
The people at Abra in Ogden were absolutely amazing! The service and work they did was spectacular.
Fantastic customer service and a easy transition to a rental and back.
Rodger Aggie and Chad are the best. Abra provides such professional and courteous customer service. Truly a 5 Star Company.
Was very satisfied would recommend this company to any on
It was wonderful getting text and calls letting me know status on my vehicle, im happy to get my car looking good thanks ABRA. Miriam V
Great job tx for the daily progress!
From Abby, the front Receptionist, to the service technicians, everyone was very friendly, professional, and very conciencous about keeping me updated as to the progression on the needed rrepairs to my vehicle???? Their professionalism and thoughtfulness was very appreciated????
I will recommend you to all my friends. Great job and you are very fast. Love the text updates. Your receptionist is amazing and knows her job. Thank you again.
You did a fantastic job and completed it sooner than I am as expected
We will See ,we just got the back today, so far everything looks great
It was well taken care, I also loved getting updates to my phone!
I noticed a crack on one of my tail lights that was not there before and also the side lights that were replaced with the bumper fill up with fof which they didn't do before.
You guys were pretty helpful even gave me a rental while my car was being repaired. Liked the fact you guys even detailed it. It was like hopping in a new car.
Great customer service! Abra is lucky to have Chad! My car looks amazing and I was updated every step of the way. I was very nervous when starting this whole process but Chad made sure everything went smooth and took care of keeping me updated and answered all my questions and concerns! Chad has a great shop!
I appreciated the updates. Thank you
Great service. Really nice
I think you guys did s get job... you have got my future business
Everything was great. I appreciate everything that was done to help make my experience better.
Excellent service! Very efficient regarding what to do, paperwork, etc. Receiving the daily updates was such a courtesy.
Great customer service! I received daily text messages explaining what had been completed that day. When repairs were complete, they even stayed 30 minutes after closing so I could pick it up that day when I got out of work.
You Guys Did A Really Good Job! ????
Very professional. I would recommend Abbra to my friends and family. Thank you so much!
I really appreciate the daily updates and constant communication.
The repairs took longer than expected and I was not updated unless I called them
Best customer service I have EVER experienced! Honest, timely and friendly service that is almost non-existent anymore these days. I won't ever take my vehicles to any other shop since I have experienced how well you are treated with Abra!
The overall repair was good but I'm very disappointed in the condition of the inside of my car when returned extremely Dusty I feel like care was not given to the inside of my car I take pride in my vehicle and I take very good care of it I think I'd be horrified if I knew get behind scenes of what goes on
ABRA went above and beyond with my repair. My truck looks great. Roger kept me informed every step of the way. He deserves a raise! I had a great experience. Thanks!!!
We are satisfied with the work, but we feel 8 days for a door repair is way too long.
Bill is professional, thorough and responsive. He was great to work with. Thank you.
Roger was excellent at keeping me up to date on my vehicles repairs and when it was ready for pick. Outstanding customer service:)
Very professional atmosphere. Communication was excellent. I would gladly recommend Abra.
Vehicle Make : Oldsmobile
Wish the insurance would have made a decision sooner
Beautiful work and super friendly you guys are awesome wish I had more body work that I needed done very easy to work with
I liked how well they explained what would be done. When it would be completed. And kept me informed of the progress. No bad surprises. A really good experience
I had some concerns during the process of getting the car repaired, but they were quickly addressed. Thank you.
Keep up the GREAT work you provide!
One of the most efficient, professional businesses that I've dealt with.
I was completely satisfied with the Abra experience! The staff kept me updated as to the status of the repair on the car by text messages or voice mail.
They finished the repairs ahead of schedule. They called me when it was finished and asked that I pick it up before closing time. The staff was friendly and helpful! They were interested in completing the repairs in a timely manner without a hassle and they did it!
Thank you ABRA! I would highly recommend you!
Very pleased with the service
Having issues with fan housing
Everything was perfect. The service was just great. They are all so professional and wonderful to work with. Very positive experience
Very courteous and professional employees. Thank you.
You folks did a beautiful job on my car. Looks like new. Many thanks, especially to Bill all his help. I will definitely recommend Abra to my friends and family. Yolanda
The gentlemen who helped me handled it professionally and stayed friendly even when I was having a bad day.Hats off to Roger! Job well done as usual!
My car looks SO BEAUTIFUL!! I absolutely love it they went above and beyond for me and I can't express how much I appreciate how much they did for me and how friendly everyone was to me Bill was a sweetheart and was always good about calling me keeping me updated! 10/10 for sure!
Everyone was helpful and professional. Enjoyable experience.
Bill was great to work with. I appreciated the customer service and updates. I would recommend Abra to anyone!
I was pleased with the prompt service and the professionalism from Roger. He explained the repairs in detail and answered all my questions.
Looks great. Didn't know about the shoddy bodywork from beforehand. Very happy with final outcome
Thank you Sean Fitzgerald for having my car so soon it's looking good just like new ???????????? from Martha Duenas ****.
I loved the experience. You guys were quick and very professional. I really appreciate that you guys would call and tell me whats going on with my vehicle and when i would call back you guys would always answer. Thank you guys soo much.
I'm glad that I trusted you with the repairs of my cat. When I got it back it looked amazing. The staff were friendly and very accommodating. I will recommend time anyone your services. Thank you for doing such a splendid job fixing my car. It looks beautiful again.
Great customer service. Definitely would recommend Abra Auto Body and Glass!
The folks at Abra from the GM to the Detail crew were professional and helpful. They kept me informed from beginning to end. I would definitely recommend Abra to my friends. Keep up the good work!
It was very helpful and I always got updates as to what was going on. Thank you for my great service. ????????
Everything was great my representative was very good and very satisfied.
Roger was very good to work with. He always kept me updated
Great team at the store. Very professional and clean and did quality work on my car
Just want to give a big thank you to the team for taking care of my car and fixing it. It looks wonderful .. Thank you for keeping me up to date through out the whole process... I greatly appreciate everything you did ...
They were fabulous. Kept me updated daily on what was going on with my car. Very smooth and easy working them. Thanks guys.
Great auto shop definetly a place to recommend to friends.
Excellent work and cleaned inside and out. You took better care of my truck than I do.
The whole team was amazing!
Jon was nice and good about keeping me informed on the progress of mycar. Thank you.
Very prompt. Very comsiderate. Looks very professional.
I was kept informed by technicians and repairs were completed early! They washed and vacuumed my car. It looks amazing and so far is driving well. Thank you! M
John is absolutely a valuable assett to abra body & glass. He was extremely attentive to my state of mind the day i dropped off my saturn, and i truely appreciate you john.
I was regularly updated and the car was fixed with attention to quality in a timely fashion.
PROFESSIONAL, CARING AND KNOWLEDGEABLE.
John was above and beyond helpful, very detail oriented, on top of the game when it came to communicating where my car was in the process of being repaired. I will definitely recommend ABRA to anyone looking for a repair shop or any needs with their vehicles. Thanks.
The job looks good.To early to tell though.
Jon was so great to work with. From the very beginning he was attentive, thorough and an all-around down to earth guy. He remembered who I was every time I walked into the shop and really seemed to care when it came down to me getting my rental car on time. My car looks better than before it was in an accident. Thank you Jon and ABRA!
Very polite, efficient, and timely.
Chad the manager took very good care of me I couldn't be more happy. And the gentleman that took me out of my car Roger was very intently concerned about me being pleased with the Handover of the vehicle.
I am very satisfied with the work you guys did on my truck
Everyone was really caring and wanted to do what was best for me to get my car fixed as soon as possible and do an outstanding job. I thank everyone for this.
My experience was good. I reality appreciated the updates as the work was being completed.
The communication about the status of my vehicle was fantastic. Roger was great at answering any questions I had, and the repairs were much faster than expected.
First time going to the shop as soon as I entered staff very friendly. Took my Kia in sue to a minor rear end accident John was the one that helped me and made sure he explained the process. He kept me updated on the status of my Kia and told me about any out of pocket expense I would have before doing the work. So happy with the end result my car looked like new, I am one happy customer. Thanks guys
Service was great! Staff was very helpful and made sure to take care of all my needs =)
I highly recommend Abra for anyone who wants great service and high quality paint and glass repair. The update texts and phone calls from Abra keep you informed of repair status. John and the rest of the team did a fantastic job on my truck, I will definitely be a return customer if anything happens in the future. Thanks again
The best ever experience- only positive surprises. I knew exactly what was happening and they kept me posted daily. They were friendly, helpful, and efficient. I am very very pleased.
Service was fast and quality work. John met us a little early before the shop opened to pick up our vehicle because I had to be to work and my wife had work as well. He went above and beyond to help us get our vehicle when we may have had to wait another two days. We really appreciated his customer service and offer to meet us early. This is not the kind of service you usually receive on a regular basis. Thanks for the awesome care!
I really appreciate everything Roger and Chad have done for me. They were both very attentive and easy to talk to. Roger was very friendly and assisting me with checking in and out my car, went over everything in detail, and was very friendly to boot! He really understood the needs I wanted in the car, and definitely helped me understand everything that was being done. I have to say that I really love the automated emailing system as well as text messaging updating me about my car. It was nice to know that my car was well taken care of and in good shape
Roger and Chad were very attentive to our needs and Roger exceeded what we thought would be the result in a positive manner.
I'm very happy with the service that I received from abra, my car was returned to me sooner than expected & it looks great. I would recommend them to anyone, they went above and beyond for me and my car. Thanks Abra
Vehicle Make : Mitsubishi
I would recommend u to someone else for the paint
Body work very satisfied I do hope to see the Mitsubishi sign on the trunk shortly Roger was very helpful throughout the process of my car in the shop the Abra team was very fast had me back on the road a week earlier then was said very happy with the look
thanks Abra Auto
Car looked great, completed quickly
Very satisfied with the service we received from Abra. Roger kept us informed of the work they accomplished every day. Our car was finished very timely and the car looks beautiful.
John was great! Kept us well informed and answered any questions we had. Thank you!
Great service! Job well done!
Thank you very much for being so timely ln fixing my car.
The company was very efficient and the repairs look extlent.
I would recommend ABRA to repair my car again.
Roger was very pleasant and efficient for our estimate of our car repair.
My car looks great after our repair.
Thank you ABRA team.
We were very pleased the way we were kept informed as to the progress. The time it took to complete the job. And especially the work that was done. It is just like new
I love how they kept me updated on everything in a timely matter.
A great job repairing my Forester. It came back cleaner than when I brought it in. Awesome experience. Thanks for the continual updates & the finished product. I was very happy with your service.
Abra took great care of me with my truck. They went above and beyond what I thought they would to fix my truck back to the way it was before.
Thanks for fixing my van I love how it looks!!
The car looks great, it was done in half the anticipated time, and the cost came in under the estimation! How could I complain?
Vehicle Make : Mitsubishi
You were very professional, and curtious, and I am extremely pleased with the work done on my car.
We really appreciated the way that we were kept informed daily on the progress on our car.
Abra is great. Chad and his crew work hard to exceed customers expectations.
Roger was beyond helpful and kept me posted every step of the way. Thank you abra
Thanks to the whole Abra team
From the time I walked in the door the receptionist was warm and kind
Roger who took care of our car needs and the progress of it during the repair updates any changes everything was upfront . The body shop did a great job much better than I have had at other body shops. They went up and above. They did my daughters car and she was way happy with Abra to , the main reason I went to them. Over all great experience. For a bad situation.
Thanks Roger and the Abra team
I was very satisfied with there work.
Job well done. Customer service was great!
Courteous service. I appreciated the updates. Excellent work--good as new!
Fast service -great work - even cleaned my car! Did an awesome job. Will tell everyone what a,great job they do
Really friendly and helpful staff
Very professional, fast service and made things very easy for me. The work that was done is beautiful!! I had a great experience with you.
Car loomed great when I picked it up! Really aprreciated how the interior was vacuumed for me as well!
Great service and met all my needs.
Workmanship was good and Roger was awesome to work with.
Awesome job guys! Van is like new. One thing though, the new horn sounds nothing like the old one. Did you get the new one from a VW Bug? Ha ha.
I think it was Roger that helped me. He was very efficient and helpful. The entire staff was kind and I got the car sooner than I expected and in great condition!
You Guys did great job . Thank you
I really like the environment they really helpful and they take a good care of the clients, I really like that they send you text messages to inform you what's going on with your car!!! Definitely going in when I need it
Chad at the Ogden location has been truly wonderful to work with! Even going above and beyond for us. And Roger at the same location has also been fantastic to work with. I have been very happy
Thanks for your service. My vehicle looks great and came back better than when I left it, inside and out. Abra was easy to work with. I'd definitely recommend Abra to anybody in need of body repairs. Thanks again!
I was both unhappy and satisfied with my experience with ABRA. I didn't like that when my husband took my car in for an estimate it came back in the 700 range and when I brought it in to be fixed it was all of a sudden 3,300 instead. It felt like they were being dishonest and taking advantage of a girl. I know it's an estimate, however he spent a lot of time looking the car over with my husband and the range between 700 and 3,300 is substantial. I did like the texts I received updating me on the process. I also appreciated them waiting until I got paid to pick up the car even though they said a manager would call me but didn't, it was nice of them to wait. I didn't like how when my husband did finally pick up the car the check engine light came on however they did fix that within **** day which was nice. Overall I wasn't completely dissatisfied but there is room for improvement.