I was happy with my repairs but would have appreciated communication/updates on the repairs as they went. I didn’t start receiving texts until after I had already picked up my car.
We received our car back with 170 miles put on it and almost on empty- what the **** were they doing with my car. I would like an explanation
Awesome people and love to work with Kyle and Amber! Appreciate you guys!
I couldn’t give Lithia a higher review. From start to finish they were professional and accommodating. My car was done in a shorter period than expected, and came back in even better condition than it was before my accident. I will be recommending Lithia and coming back if needed.
Fantastic job. Looks like brand new. Fast quality repair. Great to keep me in loop on progress and was pleasantly surprised to see the inside was cleaned too... that was not expected.
Body work was fine, all my quarters in the front seat were missing?! Very upset with this
I received updates and received my car 2 days earlier. Very happy with the repairs and service.
I appreciate that you handle the insurance details, keep me informed and always finish early! I hate being without my car and you always make that as painless as possible! Thank you!!
Excellent customer service! Would recommend Lythia Auto Body to friends.
The staff are very accomodating, very friendly. I'm completely satisfied with the service. It's perfect!
They didn't tell me that extra parts had to be ordered until I called them. It was thought at the time of the estimate additional parts might be needed but I was not told until I called to find out about my car. Also, there was stuff in the front passenger seat that was out in the back seat. Not a problem except it was wet when I moved the items back. Otherwise, it was fine.
Thanks for a job well done!!
Friendly staff. Efficient. Body work looks great. Free detail was a nice bonus. I also appreciated the communication throughout the whole process and the collaboration with the rental car company. Thank you!
Called three times and left message for an update with no response. My wife called and was told vehicle would be done in an hour and a call would be made. That never occurred, instead we called at 4:45 and was told it would be done in about 15 minutes and we could scramble to get there by 5:30 to pick it up. Expected the vehicle to be done on Friday and because of an imperfection had to go back in paint. We were without a vehicle for the weekend.
The car was filthy with paint powder and whoever "cleaned" it did a terrible job. I swung in a couple days ago to pick something up out of the car and there were no paper floor mats or plastic seat covers in the car at all and there was white paint dust all over the front car seats and all over the dash. Terrible cleanup job. The body work was great tho.
The estimator (Kelsey) was very professional and identified all areas that needed attention. She found several things that I was not aware of and I greatly appreciated her level of detail and interest — it certainly instilled a level of confidence in my selection of Lithia Body shop. The updates throughout the repair process were very timely and the detailed vehicle delivery was thorough.
Thank you for a great job!!
The staff at the body shop are very nice and happy, and I appreciate the wonderful Customer Service!
They are the best in town! Fast, efficient, quality work. I got my vehicle back in a very timely manner. Would highly recommend!
Great job! Make a crappy situation much more bearable thanks to the ease of dealing with everyone at Lithia. We really appreciate it! Thank you!