This is my second time using you guys and it has always run smoothly with plenty of communication throughout the process. Thank you.
When my car was returned the battery was completely dead and could not be recharged. It was one year old and there was no reason why it would lose all the charge. When I called the auto club and the man came out, he said it was not under warranty because there was nothing wrong with the battery. It had been drained because the people working on the car either left the doors open or had been playing the radio or some other thing that caused the battery to die. He said that I could take the car someplace and see if they could recharge it (which I think had been done when the people fixing it realized that the battery was dead) and which he didn't think would help, or I could get another new battery--$400 worth. To say that I am not happy is an understatement. I hope I don't have to have my car repaired again, but if I do, I doubt that I will use Jim and Jacks again, even though it is very convenient.
The repair was done professionally and met all of my expectations. The team at J&J kept me informed of progress and finish the repair ahead of their original schedule. They did a great job.
Fantastic customer service and quality work.
I was at the El Segundo location. Very informative. Great team work and good follow up my my main contact.
Great job on the repair and I appreciate the updates.
Excellent customer service. I will be recommending to friends.
Vehicle Make : Mini Cooper
The guys at Jim and Jacks did a great job. thank you
Everything was nice and smoothly !!!
Thank you for a great job !!!
Thank you again for doing a great job with our car.
We also appreciated your driver picking us up. You truly do go above and beyond to keep happy customers.
Vehicle Make : Volkswagen
My car looks great! Jim and Jack’s did a beautiful job fixing the very noticeable damage done when another driver hit my car. The service was very professional and friendly also. Nice job!
Despite a few setbacks they took care of car completely and left me satisfied. Excellent paint job
Jim and Jack's did a great job! Loved how they kept in informed while my car was getting fixed. Awesome job!
Friendly knowledgeable customer service. My car looks beautiful.
I enjoyed this experience very much! The technician was very efficient and professional. I loved how he always kept me updated on his procedures with my car untill the very last day.I loved how you guys even cleaned my car and washed it, great customer service! 5 stars!
Vehicle Make : Mercedes Benz
Excellent customer service! I was very happy with anyone I came to contact at HERMOSA Brach and El Segundo location.
Specially Gabriel , he is awesome!!!
I also was very satisfied with quality of the job.
Friendly, helpful, efficient and timely.