I am very grateful for Jim & Jacks for being so helpful, honest and kind. Carlos helped me throughout the whole experience and always kept me informed and at ease. Not only was he very professional, but personable as well. I knew I was in good hands. I was very impressed with the end result of my vehicle and would highly recommend Jim & Jacks to all my friends. Thank you!!
Returned vehicle back to the Hermosa Beach office this afternoon (Thursday) so that the areas we discussed could be taken corrected.
We'll be bringing the car back tomorrow. There are multiple spots of clear coat spilled on the car (nowhere near the repair). There's also a smudge of adhesive on the front bumper that wasn't there before.
You guys were always professional and worked fast. I love the text messages with the daily updates status. And when there was more information to be had Carlos would call and explain everything. The best part. It got done ahead of schedule. I got a text message saying the car was 70% complete. 10 minutes later Carlos is calling me saying it will ready a day ahead of schedule. Great job guys.
Vehicle Make : Mini Cooper
Great customer service.
The team was great and worked very hard to meet my scheduling needs. which were complicated by an extended vacation out of the country.
They also went the extra mile to help with my pick-up schedule! The Hermosa Shop is fantastic.
What could be better: accomplished in good time and the previously damaged area is now indistinguishable from the previously undamaged surroundings.
Jesse and Jim are great and truly appreciate
The work being done on schedule. Actualky ahead
Vehicle Make : Volkswagen
They did a great job on the repair and it was fixed quicker than expected. My car looks brand new.
The rear window has scuff marks from a tool that never existed. Driver side door has a scratch that was not there before the repair.
Need to check the opening and closing of the rear door.
You guys are the best! Top grade in all areas. - customer satisfaction, technical expertise, insurance collaboration, etc. I'll even do the TV commercial
Manny absolutely crushed it! You should give him a raise and promotion today.
He Handled everything from start to finish as promised.
He was in contact with me every step of the process.
Truly he is the best.
The guys at Jim & Jack's were incredibly helpful. They kept in constant communication with me and provided me with frequent updates on the status of my vehicle. I couldn't be happier with the final results! It looks as nice as the day I bought it. And they did it all ahead of schedule. I would definitely use them again.
Courteous communication. Ease of process. Fine workmanship. Lovely people to help me. Thank you.
Excellent service. My car looks like new!
Simply the best body shop I have ever used
Great service, kept me informed every step of the way and was done quickly. My this contact was great and the lady at the front desk was so sweet and showed my son the garage. thank you.
Thanks, the car looks great, we couldn't be happier
With the results.
I was 99% satisfied except for stste of my trunk. Things had been moved and completely rearranged and pull cover was dislodged.
I appreciate the constant communication.
I'm very satisfied with my new bumper.thank you very much. I will let my friends and family know about your business.
Manny was excellent at communicating with me throughout the process and very helpful as timelines had to get adjusted back. Great service and really appreciated it. He went above and beyond my expectations. Thank you very much!
Car looks great! Thank you. I was hoping to have it back sooner, but am pleased with the result.
Very pleased with the level of service provided. I look forward to picking up my vehicle tomorrow. Thank you so much for the fine treatment!
Thanks to Jimmy, Manuel, Zack and your whole team. We are very happy to know we can always trust and count on you all to do a great job while making it as painless as possible to remedy frustrating auto issues. We are grateful! Steve O'Dell and Hilary Carr.
Excellent customer service! Francisco and Jimmy are awesome and were super helpful the entire time!
Manuel was great!!! I would definitely come back again.
Very professional, polite, delivered as and when promises with no surprises. Will definitely recommend.
Francisco is the best! I hope I don't need your services for a long time! But I will recommend you to everyone!
Vehicle Make : Volkswagen
Simply the best. Great customer service and the car looks brand new
Excellent service-- car looks great
You still have my car, and you put in a used headlight? I was not expecting you fix my car with used parts.
Great service. Very friendly and I liked the text messaging on the progress of the repairs. I would recommend then to anyone needing car repair.
Service was excellent. My car looked beautiful when they finished it!! It was done in a timely manner and work was superb
Everything,as always was done to perfection! Jimmy is a delight to work with as is Manny. Thank you for making my car a beauty again!
Fantastic job! Thank you for the communication to keep me up-to-date. My car was not only done on time, it was done five days earlier than expected.
The whole experience was effortless and my vehicle looks like new. Thank you
Overall, service was good. There were a couple of things that could have been better. The paint was damaged on the bumper and fender. The estimate didn't include painting the fender, and I was asked to pay more when I brought my car in. Ultimately, I wasn't charged extra, but I had to object to the oversight. Rear seatbelt didn't work upon return. Repair will take place in the morning. Button on dashboard was scratched upon return. That seems to have been polish out now.
In all my years as a consumer, then nearly twenty years as an agent and finally as a District Manager for Farmers, I have never had such an exceptional level of service. I couldn't be happier!
I appreciated and enjoyed reading the text messages. The repairs were completed ahead of schedule. The car looks great. The interaction was courteous and professional.
Jimmy at Hermosa Beach provides excellent customer service. My car looks great and I was even able to pick it up early. I am definitely going to recommend Jim and Jack's to my friends and family.
Vehicle Make : Mini Cooper
Everyone was extremely friendly!
Thanks for the great customer service and speedy repairs. Thanks for the car detail as well.
Great service and care. Easy to deal with. Efficient communication.
Awesome service! My car looks terrific!
I am very unsatisfied. After receiving my car, I noticed that a box, containing a back up converter was missing -- this is a very expensive item. Why was the box touched at all? What has happened to my back-up converter? I immediately called Jimmy in Hermosa Beach -- he has not gotten back to me. I would like an answer, before I pursue this further. Genie M
Absolutely no complaints. Job well done with courteous service.
Starting from the beginning with Jimmy in Hermosa Beach who is a True Asset to Your Company, everything was Excellent throughout the Entire Process.
Between Jimmy and Jessie, who were the only People that kept Me informed, I can't quite say that about Kemper, Your Service was Exceptional.
Thank You Again for Your Wonderful Service and Very Helpful Staff.
I Wish I was as Fortunate in the Businesses that I deal with.
Thank You Again,
Thanks for keeping me up to date as the repair progress ed, and for the thorough tour of the shop.
Thank you Manny for your polite service!
Gabriel gave me great service.
Nice work....appreciate it!
Great job - good communication
Jimmy at the HB office is terrific! Professional, honest and knowledgeable. I had a very pleasant experience with him and your crew. Thank you! Please let him know he's terrific!
Great work on the old Honda!
I appreciated the updates on the progress of the
Car repairs, via text. I also appreciate that
The car was finished before it was promised.
I appreciated the updates via text
Great service! It was quick and courteous. Very satisfied.
Everything went very smoothly. My car was fixed before the estimated date. Customer service was excellent. Thank you!
Thank you for the communication throughout...
Everyone I dealt with was friendly yet professional, including Jimmy at the Hermosa Beach office.
Jim and Jack's has always been my repair of choice. They do great work and are attentive to detail.
thank you for your service. especially early delivery.
do you do brake jobs?
sincerely, Glenn C
Quick turnaround and the work looks good.
Windows dont all work. Needed electrical reset. Otherwise very satisfied.
My car was three days overdue being ready. And I was annoyed. However when I requested you guys pick up the rental car tab, u did! Nowadays customer service goes out the window. But I was so happy to see a company that was eager to please me and fix the problem. It made all the difference,and u did a great job with my car. Because of that I trust you guys and would definately recommend u!!! Thanks.
Vehicle Make : Mitsubishi
I really appreciate all the hard work and dedication to fixing my vehicle in a timely manner. I enjoyed the constant updates on the progress of my vehicle and the way the team took the initiate to go above and beyond and even handle some business with my insurance company.
Excellent repair job. Great customer service. Very professional on every level.
Really great service!!
Great job, and you finished early!
Jimmy in Hermosa and Sam in El Segundo were very professional and friendly. Sam was able to deliver the car earlier than expected. Much appreciated!
-Mary and Mark G
Oh yes, I was absolutely satisfied. When I first saw my car, it looked like a brand new Mercedes. Alex and his crew performed great workmanship and I have nothing but praise for Jim & Jack's organization. And for sure I would recommend them to friends and family. Thank You!
Someone did drive the car about 75 miles
That is an insurance issue
Very professional. Excellent customer service.
Your employees were great, from the person who gave me my estimate in Redondo Beach, to Javier at the El Segundo location who always kept me up to date, and even the girls who worked the reception area, everyone was very pleasant and professional!
The new bumper looks great and I really appreciate that they were able to tighten the wheel well trim as a complimentary bonus.
Truly appreciated the updates via email & phone calls regarding my vehicles progress. Even better getting my vehicle back looking 110% better. Thank you so much
Very good service and done quicker than anticipated. I really liked how clean the car was when we picked it up and the communication via phone and email. Today I got a phone call though to do a survey... now it seems like overkill on the follow up. But other than that, great experience. Thanks!