Everything turned out great and on time as promised.
The adjust from the insurance said that the car had prior damage. A dent above of the tail light was left. In the front passenger tire, a plastic piece was damaged and not fixed. My mirror on the passenger side has scraps from the accident. The windows on the two replaced doors do not operate with the one click roll up feature. The person how help me through this process was great, and helped me through all of this. As far as fixing the car, I am not satisfied at all. I did not know that damage was going to left on the car from the accident. A 2013 luxury car should have been returned to me the same way before the accident. I would come back only to work with the adjust employees by you, not for fixing the car. I do not have time to return the car for more time to fix when it should have been done before I got my car back. No one called me about the insurance adjuster saying the car had prior damage. He was not at the accident, and did not know what happen besides on paper. I am sad that car was not returned fully back to what I had before. That is poor workmanship on the technician for the windows. The dent was poor workmanship on the insurance adjuster. The mirror and plastic piece I have no idea what happened there. I think you adjuster who hand my case did everything he could to get me back in the car, and I appreciate that kind of effort.
I was informed that my car was ready. When picking up my car some of the detailing and striping is not complete. I have to wait for the detailed or possibly return the car until it's done.
The body repairs at done but detail ls on a 35k car are very important.
As a project manager I hate it when I pick up a car and I am being told to give a satisfactory rating when there is still work to be done.
Overall experience is excellent from start to finish. I appreciate Jason for accommodating time of delivery at 7:00 AM in the morning. Thanks Jason.
Great job and thankful for the opportunity to pick up vehicle after hours.
I was glad to see the finished car. It looked great and Jason took great care of me through the whole thing.
Everyone from Enterpise to Caliber was extremely helpful and nice!
They are really professional and very good at work.
Raymond had the best customer service I could've asked for he kept me updated with my car and was really nice and informative. I had an amazing experience with caliber collision. Thank you Raymond
Caliber did a great job ony car. Everyone was extremely nice.
Very please! Vehicle delivered on time and as promised!
Great service . Great professionalism shown by all.
Everything was done easily and quickly. We were given greats advice by helpful employees.
The day I had to pick my car up the fender was dented at the shop. So they kept the car for one more day in a shop
Jason was my representative and kept me informed the entire time. I was ready to sell my jeep before it got into the wreck. Not only did it come back looking awesome on the outside, but they made sure it was clean on the inside as well. I cannot thank you all enough!!!
From start to finish it was excellent service! Exceeded our expectations.
Jason was the best service contact I've dealt with in the car industry.
Raymond was awesome. Very professional, and even came in on Christmas Eve to get my car finished for me.
A piece on from the door panel was missing when my car was returned to me
Rayond was simply great. Prodessional to a tee. Turnaround was 7 days early. Way to under promise and over deliver. Couldn't be more pleased.
All I can say a job well done and very courtesy. One thing I did like is that Geico and Enterprise Rental were all in one place. When I first got there to drop my car off I didn't have to wait long. They were all prepared. Everyone I was in contact with were super nice. Also they stayed in contact me each step of the way letting me know what was going on with my car. Also they didn't have my car long, they got the job done in a timely manner. I will use them again and they wasn't far from my house.
I was very pleased with my experience at Caliber. David is great to work with.
Raymond does an excellent job! Highly recommend your shop because of his great customer service!
Keep up the excellent service. Many repair shops can fix the car but few can provide superior customer service like yourselves.
Very impressed with the whole process!
Keep up the good work. I especially liked the text message updates on my car.
It was a wonderful experience getting my car repaired. Your service individual were very kind and professional.
The repair was quick. Looks great like it wasn't even damaged. Thank you was the great work
Everything looks great! The service I received was beyond satisfactory.
The service was excellent,i was very satisfied with the way they match the color with the original and the way they repaired the car. Good Job Caliber!!!
Great service. Kept me in the loop the whole way in regards to progress on my repairs.
Everything was great. Jason Bates did a excellent job keeping me informed on my repairs, answering my questions, and calling me about updates. 10 out of 10
Caliber Collision is first class! I have never experienced such a professional experience with a body shop. I will recommend this shop to everyone that needs auto body repair.
Customer service was excellent. I give them 5 stars
Repairs completed in 1 day
Repairs well done, Raymond stayed in contact with me throughout the process.
I'm very satisfied with the service that I received from caliber collision. The entire staff was very helpful and nice. Raymond kept me updated daily on the status of my vehicle and the projected date of completion. I would like to thank Raymond and the complete staff and team for a wonderful job and service that they provided to me. I would recommend Caliber Collision in Lewisville to anyone that needs body work done to their vehicle. Thank you so much.
Great customer service. Getting into a wreck is never fun but the people at Calibre Collision made it bearable
Raymond was great to work with and did an outstanding job in ensuring my car was fixed well. Thank you! I will gladly recommend and use Caliber Collision again. Thank you Raymond.
Jason was very helpful and answered all the questions about my car and the required repairs. Would definitely recommend this location and Jason!:)
Car looks great and service was excellent.
Very professional service. Thanks Jason for exemplary service.
Fast, friendly and very professional.
Fast, helpful, polite, they were great!
The gal behind the desk addressed me, by name, when I walked through the door. What? She down played it cause I drive an H2 and it's pretty hard to miss. Very humble, However, i say thank you. Very refreshing. She reviewed the paperwork and didn't just remember the vehicle, but also my name. It it gets better, imagine my surprise when I started getting updates in the repair. I know, sounds like crazy talk, but can't make this up. It doesn't take a ton of time to text, it's taking the time to do it, again, thank you. But wait, it even gets better!! I dropped off the Hummer in the 29th and was told the repair would be complete on Tuesday, Dec 6th. Yet, again, color me impressed (I'm sure that's a color in Crayola's box) - cause I got a text Friday morning, as in the same week as the Tuesday I dropped it off, from Raymond, saying the Hummer should be ready by that afternoon and he would call and...he did! AND it seems before the end of the day, Friday and it was! Wait, not finished. I mentioned it was a Friday, like the day most might be like, "here it is SEE YA!" But Raymond did not do that, of course he asked me to check out the repair, which was perfect, but he also took the time just to simple chat. He was not rushed and did not make me feel rushed.
So, to the person who might read this first or any higher-up. Maybe you're thinking, '"that's EXACTLY what they should be doing!!" Or "they better be doing that because that's what I said". Yeah, real world doesn't work that way, people slack and don't care. Reviews are, obviously, subjective. Sadly, the nay sayers vent, more than review. I would not have given another second of my time if my experience had not been unique and almost non-existent in today's works - way above the rest. I know, very sad that I have come to expect less than mediocre results and service. Hence the reason I write this review. It's a thank you to the people that did take the time to those little things that make a HUGE difference, in the service industry.
Jayson was very professional and fast!
Superior customer service!!!!!
Every team member was great. They were very nice and professional. I was in and out in less than 15 minutes with a plan and a rental. I loved that I was updated via text so that I did not need to be called at work. Additionally, Id like to thank Rachel and everyone else who stayed 10 minutes late to let me come get my car. They really helped make a stressful day better for me. I'd recommend Caliber to friends and family after this experience.
I appreciate how I was kept in the loop as to the status of my car from beginning to end. The staff was very nice and professional. I'll definitely use their services again in the future if needed
I will never allow my business to be conducted at this business again.
Great job! Looks like a new car!
Staff was very professional.
Raymond was excellent communicating his progress. Thank you
Jason was great! Very helpful!
Finished repair 3 days prior to scheduled date.
Great service and Raymond kept me updated often.
I rate top rating on the process.
I never imagined that my experience would be such an easy transition.
very awesome experience!! Very kind staff thank you!
Very well done and it looks like brand-new, can't even tell there was an accident , from a shopping cart , I would recommend caliber collision center to anybody ... thanks again so much Sincerely Craig R
Everyone was really nice and communicated well.
Staff were incredible- friendly, thoughtful, helpful, and informative. They took the time to find and repair all damage to the car, and they completed the work within a week. Thank You!
Everything looks great. They were very good at keeping me up to date on my cars progress. Great customer service.
Jason did a great job, and I appreciate how easy the whole process was.
Great personnel and overall great customer service
I thought the service was fantastic.
Great communication! Job was done on time. I will only take my car to caliber!
Thoughtful and considerate staff as well as very skilled
Car is input on 10/12, email from Caliber showed
A 10/18 completion. This date slipped to 10/20,
21, 24, and finically 10/25. 2 full weeks to fix minor
Great job. Looks like new again. Even nicely detailed.
It was a good experience despite the fact that I had to go there because of a car wreck.
The whole crew was very helpful and were great to work with. Jason is an exceptional leader and always kept me informed of what was going on with repair work. Very satisfied!
The customer service was phenomenal from start to finish. Jason kept me in the loop and kept me updated on their progress. My car looked like new when I picked it up. I was thrilled with the ease of the whole process.
Your guys did an excellent job. Couldnt tell
It was ever damaged.
Estimate was less than quoted and repair was done in minimal time.
The calls were a little too much (for me at least) but they were very thorough. I love receiving texts about the progress of my car. It was completely repaired in 3.5 days. The fact that enterprise was on site made everything so quick and easy. When I went to drop off my damaged vehicle I expected to be there for at least an hour, but got out of there in about 15 mins. The staff were extremely courteous. Overall my experience was a 10 out of 10. I'm so thankful the guy that hit me had Geico, because their partnership with Caliber Hills Collision and Enterprise worked very smoothly and made everything very easy.
Thanks for everything great service guys..
They went above & beyond for me & my repairs were done very timely.
I like Caliber Collision repairs my car. Give 5 stars and thank you for repairing my car.
Have had my car repaired before and my door made a sound from the wind when driving due to Caliber leaving out a piece when putting the door back on. Then on this repair they did get the piece to fix it yet it is still allowing the wind to come through. It's a hassle to have to make time to come back a third time. It seems every time I get my car repaired at Caliber there is multiple issues including missing parts of my repair the first time I had used Caliber and causing me to have to leave my car an extra week. This was the second time and was hoping to change my mind on Caliber but after my door is fixed. I will never use Caliber as my repair shop.
Jason, and the whole team was very helpful and informed about the issue of my truck, all very nice
Jason was excellent and the quality of work appears to be top notch!