Fast, helpful, polite, they were great!
The gal behind the desk addressed me, by name, when I walked through the door. What? She down played it cause I drive an H2 and it's pretty hard to miss. Very humble, However, i say thank you. Very refreshing. She reviewed the paperwork and didn't just remember the vehicle, but also my name. It it gets better, imagine my surprise when I started getting updates in the repair. I know, sounds like crazy talk, but can't make this up. It doesn't take a ton of time to text, it's taking the time to do it, again, thank you. But wait, it even gets better!! I dropped off the Hummer in the 29th and was told the repair would be complete on Tuesday, Dec 6th. Yet, again, color me impressed (I'm sure that's a color in Crayola's box) - cause I got a text Friday morning, as in the same week as the Tuesday I dropped it off, from Raymond, saying the Hummer should be ready by that afternoon and he would call and...he did! AND it seems before the end of the day, Friday and it was! Wait, not finished. I mentioned it was a Friday, like the day most might be like, "here it is SEE YA!" But Raymond did not do that, of course he asked me to check out the repair, which was perfect, but he also took the time just to simple chat. He was not rushed and did not make me feel rushed.
So, to the person who might read this first or any higher-up. Maybe you're thinking, '"that's EXACTLY what they should be doing!!" Or "they better be doing that because that's what I said". Yeah, real world doesn't work that way, people slack and don't care. Reviews are, obviously, subjective. Sadly, the nay sayers vent, more than review. I would not have given another second of my time if my experience had not been unique and almost non-existent in today's works - way above the rest. I know, very sad that I have come to expect less than mediocre results and service. Hence the reason I write this review. It's a thank you to the people that did take the time to those little things that make a HUGE difference, in the service industry.
Jayson was very professional and fast!
Superior customer service!!!!!
Every team member was great. They were very nice and professional. I was in and out in less than 15 minutes with a plan and a rental. I loved that I was updated via text so that I did not need to be called at work. Additionally, Id like to thank Rachel and everyone else who stayed 10 minutes late to let me come get my car. They really helped make a stressful day better for me. I'd recommend Caliber to friends and family after this experience.
I appreciate how I was kept in the loop as to the status of my car from beginning to end. The staff was very nice and professional. I'll definitely use their services again in the future if needed
I will never allow my business to be conducted at this business again.
Great job! Looks like a new car!
Staff was very professional.
Raymond was excellent communicating his progress. Thank you
Jason was great! Very helpful!
Finished repair 3 days prior to scheduled date.
Great service and Raymond kept me updated often.
I rate top rating on the process.
I never imagined that my experience would be such an easy transition.
very awesome experience!! Very kind staff thank you!
Very well done and it looks like brand-new, can't even tell there was an accident , from a shopping cart , I would recommend caliber collision center to anybody ... thanks again so much Sincerely Craig R
Everyone was really nice and communicated well.
Staff were incredible- friendly, thoughtful, helpful, and informative. They took the time to find and repair all damage to the car, and they completed the work within a week. Thank You!
Everything looks great. They were very good at keeping me up to date on my cars progress. Great customer service.
Jason did a great job, and I appreciate how easy the whole process was.
Great personnel and overall great customer service
I thought the service was fantastic.
Great communication! Job was done on time. I will only take my car to caliber!
Thoughtful and considerate staff as well as very skilled
Car is input on 10/12, email from Caliber showed
A 10/18 completion. This date slipped to 10/20,
21, 24, and finically 10/25. 2 full weeks to fix minor
Great job. Looks like new again. Even nicely detailed.
It was a good experience despite the fact that I had to go there because of a car wreck.
The whole crew was very helpful and were great to work with. Jason is an exceptional leader and always kept me informed of what was going on with repair work. Very satisfied!
The customer service was phenomenal from start to finish. Jason kept me in the loop and kept me updated on their progress. My car looked like new when I picked it up. I was thrilled with the ease of the whole process.
Your guys did an excellent job. Couldnt tell
It was ever damaged.
Estimate was less than quoted and repair was done in minimal time.
The calls were a little too much (for me at least) but they were very thorough. I love receiving texts about the progress of my car. It was completely repaired in 3.5 days. The fact that enterprise was on site made everything so quick and easy. When I went to drop off my damaged vehicle I expected to be there for at least an hour, but got out of there in about 15 mins. The staff were extremely courteous. Overall my experience was a 10 out of 10. I'm so thankful the guy that hit me had Geico, because their partnership with Caliber Hills Collision and Enterprise worked very smoothly and made everything very easy.
Thanks for everything great service guys..
They went above & beyond for me & my repairs were done very timely.
I like Caliber Collision repairs my car. Give 5 stars and thank you for repairing my car.
Have had my car repaired before and my door made a sound from the wind when driving due to Caliber leaving out a piece when putting the door back on. Then on this repair they did get the piece to fix it yet it is still allowing the wind to come through. It's a hassle to have to make time to come back a third time. It seems every time I get my car repaired at Caliber there is multiple issues including missing parts of my repair the first time I had used Caliber and causing me to have to leave my car an extra week. This was the second time and was hoping to change my mind on Caliber but after my door is fixed. I will never use Caliber as my repair shop.
Jason, and the whole team was very helpful and informed about the issue of my truck, all very nice
Jason was excellent and the quality of work appears to be top notch!