Everyone was professional and courteous.
From the very first interaction with Wendy and Araceli I was blown away with willingness to help, professionalism, attention to detail customer service. They explained everything that needed to be done, as well as when and how. The work that was done at the body shop was fast and well done.
I care greatly about my vehicle and I feel everyone at Jim Marsh took the same level of care and pride with the repairs as if it was there own. I’ve never been in an accident prior nor have dealt with insurance claims and body work, but if something were ever to happen again, I would feel more than comfortable to bring it to this shop. I really can’t say thank you enough.
Spectacular experience! Very helpful ! Customer care on par with VIP service! Thank you :)
Vehicle Make : Mercedes Benz
AWESOME SERVICE, AWESOME WORK, you guys are the BEST!!!!
The wash crew did a crappy job. The rest of the work was excellent.
The repairs are beautiful. The items stolen from the car while it’s there are a bummer.
Nothing much.. Araceli made me feel at ease & she was very professional & everything went smoothly! Thank you Araceli & the receptionist up front who's very very nice!!
I appreciated the updates especially when they were notifying me about the backorder of a fuse box.
I like the text updates. My estimator, Araceli, was very professional and helpful. Unfortunately, my license plate frame I've had for years broke during the bumper install. I saw this when I got home from picking up my Jeep. Thank you for offering to replace it.
Vehicle Make : Land Rover
I really appreciated the updates because it took a very long time - 5 weeks for my vehicle to be repaired. The body shop agreed to pay for my rental car if I hit a limit from my insurance.
Araceli was absolutely awesome to deal with and the **** did an excellent job!!
I was very impressed with the “customer service” and professionalism of each person that assisted me during my experience, from the receptionist to the collision examiner. Araceli Keene, Wendy Tomlinson and the young lady at the Enterprise car rental who suggested the Ford Explorer (which I loved), were instrumental in making me comfortable. The body shop did an amazing job of repairing my vehicle and I received daily text messages about the work and progress of the repairs.
Estoy muy contenta con el servicio recibido el carro quedó muy bien Gracias
Araceli was very communicative about the work progress on my truck. I appreciated that. The projected completion date was extended 3 times; that was a bit frustrating. And expensive, with a car rental.
But the finished product appears to be top notch. And the fact that my truck was derailed was very much appreciated.
The staff is extremely friendly. Awesome personalities and my car came out looking beautiful again!
Vehicle Make : Mini Cooper
thank you Araceli, thank you Wendy, thanks to all the Body Shop guys which repaired my mini. I‘m very satisfied. Great job !!
I was extremely happy with the service and work completed
Ara was awesome! I appreciated the status updates via text. By far, my best experience for any reason at any dealership (to include Towbin, Prestige, Chapman) or body shop (even Toyota customs) in the Las Vegas area.