Everything was done perfectly and I was updated in every single thing they were doing.
Great service and thorough follow up
Everything was done very professionally and done quickly.
Everyone who I dealt with gave superb customer service. Michael was excellent and our car was taken care of in a timely matter.
Customer service was wonderful. I will recommend your company to others. Thank you for everything. Great job
Great customer service. Michael did an outstanding job!
Just perfect. Thanks for all your hard work.
The repairs on my car look wonderful, I am very happy with the actual work done on my car.
The customer service experience definitely left something to be desired. I got mulptiple emails that had incorrect information throughout the week. I was told to disregard them, so why was I receiving them at all? I also was told that the car would be done on a certain day, then never heard from them and had to call the next day to get a status update. The girl I talked to on the phone never seemed to know what she was doing. They were not helpful when trying to plan the logistics of dropping off and picking up my car. I never met my service rep throughout the whole process and kept getting handed off to others.
This company was amazing especially the gentlemen that helped out with my car he was very professional and sincere and kept me up to date with everything and anything that went on!
Thanks for the wonderful service!
Vehicle Make : Volkswagen
My experience with your shop was excellent and that is all thanks to Michael Vu. He made the entire experience smooth and pleasant. He definitely went above and beyond. Your shop is very fortunate to have Michael! I truly hope you know what an asset he is to your company. THANK YOU MICHAEL!!!!!
The Caliber representative that was assigned to me, Micheal, was amazing! He was in constant contact with me throughout the entire process and was gracious enough to even deliver my car to my home and return my rental car as I had to leave quickly for a trip and was unable to take care of these myself. Talk about service!! Also, my car looks good as new!
Hartford has got to add you to their list. They have had no problems with your estimates all three times I have been to you. The people who work there are amazing & very professional. Louis kept me informed with everything that was being done to my baby. He was very kind.I love their work. She is perfect again and I am so happy. Thank you so much.
Lewis was fantastic to work with and he made every effort to get paperwork done on a timely manner.
Hi, I just want to thank the staff at the caliber collision office especially to Luis Navia Llamas . So professional and efficient. What I really liked was that every day I got updated on the progress on my car. Thank you so much!
You were beyond expectation once again! You kept us informed daily, returned our rental car for us, and completed the work way before the projected completion date. We are very pleased and grateful to Michael for taking excellent care of us!!
Anthony did an excellent job. He truly is an asset to your organization.
Everyone friendly nice service. Since I left my car to repair they been updating about the repair.
Thank you for everything
Your constant contact and updates made the entire experience much easier than expected. This was my first time getting repairs at CC Costa Mesa and although I don't hope for any repairs needed in the near future I wouldn't hesitate about who to call. Thanks for everything. Not hoping to see you anytime soon ;)
Friendly service, frequent updates good experience
I had a great experience at the Costa Mesa location. My car was done ahead of schedule and Anthony delivered my car to my home!
Everyone treated me exceptionally. In fact, I commented to Michael, you service rep., that Caliber treated me 'like a princess'. (Perhaps this is because I had been to Disneyland the day before)
I was also delightfully surprised that they detailed my car!
Bravo, on a job done exceptionally well. You will be highly recommended.
???? Virginia B
Always so on top of all the details. Make it so easy. Do great work. Even delivered my car to my home and returned the rental car for me given the severe rain storm.
Your company was superb with every step of fixing my car. I was immediately updated via email and call. I was incredibly impressed that you went out of the way to drop off the car because I was not able to get to the collision center. Thank you and I will recommend you to everyone!
Everyone was very friendly and polite and so helpful.
Michael was amazing. He kept me very well informed the whole time and delivered my car to enterprise as I was dropping off my rental, Which saved me time and hassle. This.is.my second experince with calibre and you guys are awesome.
Thank you for a job well done. Anthony is excellent at customer service and made me feel like I was his only client. Keep up the great work.
I love your email updates to let me know what is going on with my car repairs.
I loved the great service of bringing my car to me at my work location, so that I didn't have to come and pick it up.
I would definitely use you again.
Thanks to Anthony and the Caliber Collision team for getting my 2017 Chevy Malibu back to looking it's best! Very impressed you were able to complete the repairs 10 days early. Anthony even delivered my car and took the rental back! Great experience, thanks!
Great job, thanks for everything!
everything ok. Finished ahead of schedule.
Michael at the north Costa Mesa excellent customer service.
My vehicle was completed on time.The txt messages excellent
as to keeping me informed along the way.
Michael was very professional.
My radio setting were gone and my clock was off, as if my battery had died. Further, the second time I started the car after picking it up it almost didn't start. I dropped my kids off at home then proceeded to drive around for an hour. Hopefully that did the trick, but if it doesn't start tomorrow AM I'm going to be annoyed.
If the car needed a jump and/or had the electrical unplugged, it would have been nice if you would have told me so. At the very least telling me I'd need to redo all the radio presets.
Awesome all around. Thanks!
Excellent work - I was truly impressed. Keep up the good work..
I was treated like I brought a fleet of cars to them, but it was just me and my Jeep Cerokee for the second time this year! They knew my name when I walked in the second time and I think it's because they hire genuine and attentive staff :). My car was return to perfectly new the first time and perfectly new the second time! You'd never know my brand new car has been hit twice within 6 months since I bought it. Caliber made a sad situation an easy and good experience.
Thank you for the timely repair. You have excellent service.
Caliber has one of the best customer service and excellent follow up.
Good communication and pleasant & professional advisor
Good clear well fitting job.
Anthony (Logan location) and crew were professional and thorough.
Rick was outstanding. He kept me apprised of the status of my repairs every step along the way and went above and beyond to ensure that the entire repair process was painless and easy. Outstanding service!!!
The staff was incredibly kind and professional. Luis was caring and accommodating. The entire experience was the epitome of under promising and over delivering! Thank you!!
I just want to thank Rick for his excellent customer service.
Rick was always giving me an update on the status of my car.
It was a pleasure working with a Rick.
Thanks for the quick and excellent repairs to my new truck. I'm very happy I chose the perfect repair center. Thanks to all the personnel that worked worked and assisted me.????????
You guys done an excellent jobs. Love how you update the repair and fast. Thanks
Very fast and efficient service!!!
iPhone 4 stolen from center console and paint chipped off front bumper.
The whole team was Awesome
Vehicle Make : Mini Cooper
Very very pleased with the repair&service.
Thank you again. Really appreciate the great
Service I received.
Excellent customer service and repairs. Vanessa Jimenez was awesome and Luis Navia Llamas was amazing,the fact that he delivered our car and picked up our rental was outstanding. We use Caliber Collison for all our vehicles at various locations and will continue to do so as we always get top rate service. Thank you!
The work looks great I paid extra to get a different dent fixed and felt that it was overpriced and they even cut the price down a little for me no need to contact me just felt like I could've gotten a better price
Best experience I've ever had. The staff welcomed me with open arms and made me feel at ease. I knew after leaving the office after the first day I was in good hands. I recommend using this branch to anyone and everyone.
No complaints whatsoever!
Great job. Kept up to date the whole time and even finished a day earlier. ExceptiomanI service.. Thank you.
Fine Cust Service and Very Good Work!!!! Cheers to You All!!!!
Great repair,ready when promised.could use better communication.overall excellent service
Just that my looks great ,great job ,and will bring my car there for now on. Thank you Roy W
Doing work for the first time with this company was a success ., very simple and easy transaction. Great people at calliber collision in Costa Mesa .
Caliber did a thorough inspection before beginning work. My car was repaired well, and returned washed and cleaned. Thank you, for taking pride in work well done.
I loved how your guys really listened to how I wanted my car to look. My car looks like a brand new car again. I love the service and job that was done to make me very happy.
Great service. Friendly staff.
repair done right and on time.
Completely satisfied customer.
special thanks to service advisor Rick Vendor.
Very satisfied with repairs
Staff is great
All staff members are great customers friendly
Luis was very helpful
Well done...car looks pretty perfect.
Very pleased with the repair work but especially with the service from Luis and James!
The best car repair experience I have ever had.
Best and highest caliber job. Thanks
Everyone was incredibly professional, helpful and kind in all aspects from beginning to end. Loved all of the updates and knowing my car was in the best hands. My car looks fantastic. Thank you!
Thank you so much for your excellent service! James was exceptional, I was well taken care of! My repair was done much faster than expected! The car looks like new and they even cleaned my car, looking great ! I am very happy with my experience, thank you James and Vanessa!!!
Great Hospitality! Everyone is warm and welcoming!
Great job, customer service and clean facility.
Vehicle Make : Volkswagen
Been contacted, problem resolved
Hello, my car was returned to me dirty inside and out. Scratches on the brand new repaired area, black adhesive dripped on inside upholstery and old snap in fittings for wheel liner left in vehicle. I'm surprised you don't have a detailer at your facility to make sure vehicles are cleaned before given back to customers and able to polish out small scratches. I now have to get my car detailed to get it clean and make sure these scratches come out. I also was not impressed with the service advisors knowledge of the repairs made to the vehicle and it seemed like he just wanted me to leave and take my car instead of going over the vehicle. -Dione P
Super personnel and excellent repair
Rick and Luis expedited my repair and kept me totally informed. I always come back to this location for car repairs!
Work looks very clean, just like new. I also appreciate the cleaning done on the car as well as being flexible with my work schedule for pick-up.
Everything was amazing keep up good work guys
Another beautiful bumper repair!
James was awesome and the communication and updates about my vehicle were superb. Great job!
I'm happy with the service overall. But there were some minor things. Removed fuse box cover was left uninstalled. Trunk emblem was left uninstalled. Cleaning supply was left inside the car. Edge of the driver side door was rough (maybe from contact with the frame?). Am I completely satisfied? No. But pretty close. Like I said, some small things. But all staff members were extremely courteous and kept me informed throughout the repair process. Overall, happy with the service. I would recommend to others.
Professional work, life time guarantee work, quality and timely work. Friendly staff!!! Excellent to details!! Thank you!!!!
Very nice staff, they go over and above what they need to keep the customer informed.
Thank you for making my car look great again. I appreciate the excellent customer service I received from you. I am very happy with your outstanding work and service.
Thank you for the friendly and professional service!
Repair was timely and perfect.
Everyone SO nice and helpful, and repairs to car beautiful!!
Thank you for a good repair you did on my Toyoto Camery. Thank you for daily progress reports and for finishing repairs ahead of schedule. Thank you, J.C. Warden
They did a wonderful job repairing my car and where completely professional and friendly. A absolute pleasure and would definitely recommend caliber collision.
Very professional! James is a superstar!
I am very pleased with the work performed. I feel very secure due to the lifetime guarantee. That's a big promise!
Thank you for returning my brand new car to brand new condition!
The staff that assist me were very thorough and professional. Great experience overall.
Everyone was super helpful and friendly. Got emails constantly updating me on my car and it was done when promised.
Communication was fabulous and I sincerely appreciate the help delivering my car to me and returning my rental for me. That certainly made me whole experience so much easier! I also appreciate your communication with my insurance company, AAA. I felt very well taken care of!
Great job, great customer service.
Excellent service as usual. Car looks great. And you did the little things beyond what was originally quoted. My only small encouraging suggestion - improve the organizational structure of your documentation and your estimate paperwork to give customers a better impression of a more well-managed business and to rely less on the customer having to provide everything to you. Hope that helps and makes sense. Thank you!
Loved the text updates! Everyone was extremely helpful and kind! I would recommend Caliber to anyone that needed your services! Thank you
The whole experience was a 10
James Vanessa and Luis provided excellent customer service, I am very please my car looks like brand new.
I am very please with Caliber collision. That will recommend any time!
Excellent customer service from start to finish!
Thank you for making an unpleasant event not so unpleasant :)
Caliber associates used extra care in making sure my car look like they're wasn't any damage at all
Everyone I spoke to was very friendly and helpful. I was always updated with the status of the repair and Darren was great.
I couldn't be happier with my experience
Outstanding . Loved the frequent updates. Staff was excellent. The best of the best!!!!!!!!
You did everything you said you would do on the time. Excellent treatment. However you should have said earlier that you do not except cash. Otherwise perfect
James Espinoza does a great job ensuring all your questions are answered and very thorough. Thank you for the beautiful work you have done fixing my car and continued follow up to let me know the stages of completion on my car.
All the staff were professional, friendly, and courteous. The repair was done quickly and beautifully.
Great service. Fast and friendly.
I have used Caliber several times and have always found its work to be the best. Now I have to advise you that I am leaving Southern CA and moving to Oregon. Sorry about that!
Th team was always polite and curtious. They finished repairing my car three days before the expected and was prompt to inform me. I appreciated all their service and dedication.
Vehicle Make : Mini Cooper
James did a great job was timely and extremely helpful
Rick from caliber was helpful professional, and put my mind a 100% at ease that my vehicle was truly in the best hands possible for repairs:).
They did a outstanding job they did more than enough help I appreciate everything that they did for me! You guys rock!!!
You guys were incredible. Professional , polite, solid work.
Fantastic service. Great job. Got the job done on time. Evening was great.
Staff was pleasant and on the ****. Gave an estimated time to complete the repairs and finished on schedule. My car looks great! Thank you.
The service that was provided was excellent. The communication was much appreciated. Darren the manager was very professional and I felt he and the whole staff went above and beyond. I would definitely recommend Caliber Collision.
Thank you for getting my car repaired and back to me in the time promised. I was paying out of pocket for my rental so the timeliness was greatly appreciated.
Very personable, customer oriented service. Good job.
You guys have great customer service really liked the text messages i recieved that let me know the progress of my jeep. The outcome was the best part you guys have some great skills. Thank you so much for everything.
I have a lot of complains actually starting that the rep. Told me I have to pay 1000 and I know It's just 800, He kept arguing and justifying that it's 1000 until I told him I will call Ameriprise to deal with you. I called Ameriprise and they told me I'm right and that Caliber didn't understand the check they got which was right. It was so inconvenient for me. Second there is a very wierd scratch on the front of my car which wasn't there and was not repaired as if they put something that make paint went off!! And the gas was over full but when I get the car it wasn't knowing that my home it's just 10 minutes feom Caliber. Overall NOT SATISFIED and I need to Complain to corporate and Insurance as well!!
Everything was done as expected. I'm very satisfied
Everyone was very nice and helpful. I am very satisfied with the repair work and the quality of service.
I was always kept informed of the progress on my repairs. All staff was courteous and helpful with any questions. My car was repaired in a timely manner...even finished 2 days prior to expected.
You were super helpful. Kept me updated on progress and were very honest in explaining my car situation and went out of your way to look into and suggest a tire that would be better for my type car. Thank you.
Nothing like leaving your vehicle where your confident that it's in good hands. I received exceptional service from the moment I walked in the front door to when I came and picked up my vehicle and gladly was given help bringing car seats back to my truck with a smile. Thank you Caliber!
Everyone was so kind and great. All our questions were answered and we had the best customer service ever. Thank you so much
Thanks for completing on time and for washing car and cleaning the inside too!
Your staff did a wonderful job with the both of my repairs. The bumpers looks like its brand new and the paint job looks seamless. Additionally, you finished the repairs way before the expected dates, which I am very thankful for. Thank You Very Much! I really appreciate all your hard work.
Thank you all for making this as stress free as possible for me. I am very satisfied with the work on my vehicle, I will definitely recommend others to this location. Thanks again!
Everyone was very nice and helpful. Repairs were quick and look good. Couldn't have been any easier. Thank you!
Everything looks good like nothing ever happened to my car.
You guys were great, the job was done well and happy with my car,
The staff did an excellent job with the repairs on my vehicle. It seems like nothing has happened to my vehicle. They took the initiative to get the repairs done quickly for me while simultaneously doing a thorough job. The customer service was quick and responsive. I would definitely return back to them whenever I need future repairs done to my vehicle.
On time repair, good communication and enjoyable employees all made the experience very easy and with minimal disruption of life.
Calliber Collision got my car back to me before expected and did a wonderful job. They have been nothing but helpful and wonderful pleasure to work with.
We are extremely satisfied with the repairs to our vehicle and especially satisfied with the customer service level that we received at your shop everything was awesome
Great service from James and Brian...would definitely recommend. My Mercedes looks great!
The service was amazing. The car was repaired very quickly and returned like new!
I was beyond satisfied with the overall experience at Calliber Collisions in Costa Mesa. I appreciated the text notifications/updates on my vehicle status daily. It was comforting to know that my vehicle was being taken care of. The staff offered great customer service, especially James. He took care of my case and I have nothing but great things to say about his professionalism and positive attitude. When I picked up my car, 2 days earlier then the expected date, my vehicle was in great conditions. Not only was my car clean but it seemed like it was never in an accident at all. I would definite use their services in the future as well as recommend this business to friends and family!
Your customer service, and the positive, friendly attitude of every single one of your staff that I met were exemplary. No wonder my dealership recommended you. One very small suggestion for improvement. If a customer asks to be contacted by text, they mean "send me any updates" or call me on any questions. However, most people would agree with me, I think, in saying that texts that are just "happy talk", e.g. "Your car is so happy here" shouldn't be sent. Texts come in as an interruption, every time-- while you're driving, in a meeting, having a meal with friends, etc. That's fine for news-worthy communications, but very irritating for nonsense marketing messages. If you insist on sending those, use E-mail and reserve texts for "real" messages.
Great service, kept me updated every time ,I couldn't ask for more better service.
Next time I need a repair I know I can trust caliber, they did a great job
Great service. Very very professional.
Excellent and quick service. Customer service amazing!
You guys are the best at what you do. I appreciate your daily text update on my vehicle while it was in service. Rick and his staff have excellent customer service. Will recommend my friends and family for future work at calliber collision.
Excellent experience overall staff repairs everything
Vehicle Make : Volkswagen
Did an excellent job on repairs and staff are super friendly. Loved everything from services to repairs. Thank you so much. I really appreciate all your help!
Rick at the Costa Mesa location helped me through everything he was clear and concise. The work on my vehicle was well done. The process was easy. I would recommend Caliber Collision.
Very good customer service. Very attentive and prompt.
These guys went above and beyond! They really treated me well and answered every question I had. The men in the office were all super friendly and really made my experience an enjoyable one. I would definitely recommend others going here!
Very quick and car looks great!
The most professional shop I've ever used. This was my second time I used your shop getting my car fixed and was blown away. Richard was great, wonderful customer service. I will make sure to recommend your shop.
Rick was very helpful and accommodating. I now know why a friend recommended to go here. Thank you for making this painless!
Great customer service and auto work.
Everyone was so friendly and professional
Great customer service and speedy repair. I highly recommend the Caliber Collision on Logan Ave.
I was very pleased with everything Rick did..He was very helpful and had my car before the date.Thank you so much Rick and all the crew at Caliber Collision.
James and the whole caliber collision crew did an excellent job with customer service. As a woman, I have been treated bery poorly by auto repair shops but this was not the case at caliber collision! I would recommend them to anyone!
Can't say enough. Fast, professional, courteous. Great job. Would highly recommend this place.
Super good job, best service!
Happy to have my car back! Glad it didn't take long.
Always keeping us informed and were a pleasure to deal with. Thank you James.
We needed to leave town for the holidays and everyone was very helpful to make sure we got our vehicle back in time!
It's unfortunate that a reputable company like you would **** back there twice and not check the vehicle throughly to avoid wasting time. To further disappoint me, I was told " you buy the headlight, we put it on for you!!" and sent away to come back again for the third time! I am definitely not using you guys any more! I gave you a 4K business and you sent me back for a 15 headlight, which I am pretty sure you messed it up while fixing my van, putting the grill on. It was in working condition when I left it there.
I am so glad to have Callipers fixed my car and was done on a timely manner. Status was giving every step of the way and very happy and courteous group. Will definitely come back and referrals to Calliber. Thank you, Sam
Job well done guys. James was very helpful and curtious
I am a repeat customer. The staff at Caliber makes an unpleasant situation bearable. I know I'm always in good hands at Caliber.
Absolutely fantastic service. James was beyond amazing keeping us updated with daily texts and calls to let us know the status
My favorite was the texto telling us our Ravens 4 was safe and secure...tucked in for the night after having been worked all day. I would recommend your company everytime. I called Farmers insurance to let them know how great you were!!
Very friendly and efficient.
Will send people your way for sure. Appreciated Ricks compassion :) and the others as well. Nice atmosphere
Loved the people & the professional service & how prompt I got my car back!
Excellent customer service. Great work. Thank you!
Staff are courteous and professional. Looking at the repair done, it appeared you did a great. I can recommend your company to my friends. Kindly continue your job well done.
caliber collision was an absolute joy to work with, I had a great experience- friendly service and every single call I made to them they either got me an answer quick or called me right back. I will recommend to my friends and family and if I ever need a fix (hopefully not) but if so I will definitely come back
Your way of taking care of everything for the customer is obviously the reason you're so successful. You've got my business...but hopefully not again for a good deal of time. Who likes accidents?
James was great. He made the experience that much better! Everything was done quickly! Thanks
James was very upbeat and kept me informed about the truck well. Also, the work was unexpectedly finished early! Which is always helpful. Thank u JAMES! And a thank u to the whole team at Caliber Collision.
First class all the way! Wonderful communication to the customer. Thank you!
The staff made my experience an easy one. They called enterprise to get me, they kept in contact n gave updates in my car. Easy to talk to.
Yes, the staff was very professional, and kept me updated and actually returned my car faster then I expected. Thank you
James Espinoza was outstanding and you should recognize/reward him as a truly top notch ambassador of your company.
The key will not work in the ignition.
They've done a good work within a reasonable time
Very pleased with James Espinosa! Unfortunately there is a problem with the repair and I need to return it to caliber for a fix.
Your team is excellent! Thank you for fixing my baby
Can not imagine a way to make it better. Paul
I was very happy with the sevice..200%!