Altra Collision Center

Upon picking up my car, I discovered that the representatives from Altra Collision Center not only failed to clean out the large amount of broken glass that had fallen into my car (following the back windshield being vandalised, shattered, and then replaced), but that there was now broken glass inside the roof of my car (which I can hear sliding around while I drive), and large pieces seemingly hidden underneath items in the back of my car. In addition, the representatives “cleaned” out the inside of my car, which apparently entailed tearing off stickers I had placed on some of the dashboard buttons, and stole a rubber duck that I had had in my car and didn’t realise actually had value (upon searching for a replacement duck online, it’s apparently vintage and sells for around $200). Overall, the only thing that was done correctly was that there is now a functional windshield on the back of my car, and that the outside is now washed, as it was rather dirty before. For the price, I can’t believe the mistreatment of my car, and the missplacment of my trust. I will not be coming back.

Car looks great

What a team at Altra! Exceeded our expectations. On target with estimates, Done before promise date. Everyone we dealt with showed us that they truly care about the quality & services they provide. Excellent Excellent workmanship. They don’t deserve 5 stars, they deserve 10! Thank you, Roger, Brock and crew

Very helpful and easy to work with

Great repair job! Brock kept us informed of the project through completion. Well done.

Excellent job. Very satisfied.

They did a great job fixing my vehicle, the employees were friendly and very interactive with us. II would recommend them to my family and friends.

I very happy, love the communication I get this text to check status. And it was quick service. Thank you so much.

I would have liked them to detail the car from the inside. To many footprints and handprints.

It was perfect. Could not ask for a better job anywhere.

Outstanding work and customer service is five stars! Vehicle was better than new! Thank you Altra!

Thanks ..... excellent work and appreciate the communication with USAA.

Every person I met was professional, helpful and kind. Communication was above and beyond expectations. The work was exceptional. My truck was returned clean..... very clean. Well done gentlemen.

Job well done as usual

Non factory parts do not fit well (one side of bumper pushed in by ****/4 inch)

Very easy process..work was done well and on time. Staff exceptional

Friendly and easy from beginning to end—couldn’t be better.

the quality of the repair and the caliber of technicians who perform them are second-to-none. customer satisfaction and timeliness of repairs is clearly a priority. everyone involved with the process is an intrical part of the success this facility has. the satisfaction of the job being done correctly means the customer has one less concern to worry about. A+ to everyone at Altra Collision...!!!!

Excellent customer service from beginning to end. Thank You

Customer service was outstanding. Quality of work is outstanding. These are the reasons I continue to return when I need assistance with my cars. Thank you again, Carol Gross