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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 802 reviews 83%
4 star 125 reviews 13%
3 star 10 reviews 1%
2 star 13 reviews 1%
1 star 11 reviews 1%
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(All Vehicle Makes)
Jeffrey S.
Vehicle Make : Subaru
5 out of 5
4/28/2022
Rock on thanks for detailing my car.
****L.
Vehicle Make : Chevrolet
5 out of 5
4/2/2022
Office staff are truly amazing. Wouldn't it be great if the level of customer service provided by your front office was available everywhere! Thanks for making a challenging task an enjoyable experience.
Mahagony W.
Vehicle Make : Chrysler
2 out of 5
3/18/2022
My appointment was not in the system. I wasted time driving there to be told you don’t have an appointment today after waiting a month for an appointment. Very inconsiderate and horrible customer service.
Robert T.
Vehicle Make : Toyota
5 out of 5
3/12/2022
Your Office Manager was fantastic. She keep me posted on the progress and was very personable and professional. She's a keeper! Paint job was a perfect match. Great work!
Ashwin K.
Vehicle Make : Nissan
5 out of 5
2/20/2022
Good timely repair with great support staff
Matthew B.
Vehicle Make : Subaru
5 out of 5
1/23/2022
They communicated well and kept to the schedule and within the estimate.
Christian B.
Vehicle Make : Nissan
2 out of 5
1/15/2022
This is the FOURTH attempt to get repairs done correctly. I dropped off my 2017 Nissan Armada ONE MONTH ago for what was supposed to be a simple paint repair on the rear bumper - estimated time was one week or less. First time picking up the SUV, two parking sensors had chipped paint and incorrectly mounted. Second time picking up the SUV, one sensor was incorrectly mounted and paint was peeling. Third time picking up SUV, PARKING SENSORS ARE BROKEN AND DO NOT WORK. From a paint repair to electrical issues is not acceptable. The back and forth pickup g up my SUV and organizing rides with family and friends is a WASTE OF TIME! Job is incompetently done. I ah e been more than patient. Three strikes was my limit. FOUR TIMES IS UNACCEPTABLE!
Tom K.
Vehicle Make : GMC
5 out of 5
12/8/2021
Thank you!
Jose B.
Vehicle Make : Toyota
5 out of 5
12/5/2021
Great work and excellent service as always.
Jeffrey D.
Vehicle Make : Toyota
4 out of 5
12/5/2021
Lisa and Gina were very communicative and often ahead of and more informed vs insurance company and enterprise
Mathew K.
Vehicle Make : Honda
5 out of 5
12/3/2021
Professional and courteous team member with excellent quality service!!! Thank you for making the process of getting my car fixed enjoyable!
Gloria P.
Vehicle Make : Volkswagen
5 out of 5
11/29/2021
Great service throughout the whole process!! ????, Would use Murray’s Car Star again, will also recommend friends and family!????
Andrew M.
Vehicle Make : Vehicle
5 out of 5
11/13/2021
Great service!!
Josh J.
Vehicle Make : Vehicle
4 out of 5
11/7/2021
I have no complaints and no suggestions. Your team was great
Jacek A.
Vehicle Make : Vehicle
1 out of 5
10/29/2021
Two weeks ago I reported that the hatchback door on my Tesla did not work properly. I have not received any response from Carstar Murray’s Collision regarding this issue.
Krista N.
Vehicle Make : Toyota
4 out of 5
10/13/2021
Great communication, and timely updates. Resolving the insurance approval on the extra work could have gone smoother on everyone's part. The actual repair was great quality. Car interior, steering wheel, etc, was cleaner than when I dropped it off.
Bob P.
Vehicle Make : Ford
4 out of 5
10/6/2021
Great staff friendly. Will be back if needed
Ruel D.
Vehicle Make : Mazda
5 out of 5
10/2/2021
Great service all the time, won’t go anywhere else. They helped me out when i really needed it. thanks to Lisa for taking care of me, i appreciate everyone in the Shop they were all very friendly and helpful.
Brad M.
Vehicle Make : Audi
2 out of 5
9/25/2021
The process took too long and communication was in adequate regarding the status of my car.
Nancy F.
Vehicle Make : Toyota
5 out of 5
9/8/2021
Communication was great. Work wS efficient and of a high quality

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